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Rated 5 out of 5 stars

Once again another great experience from Lauren at Money Shield. Her help and professionalism is exemplary from start to finish. Thank you all again...until next year! My best, Julie.

Rated 5 out of 5 stars

Working with Money Shield has been a really positive experience. As our organisation is a charity, it doesnt neatly fit normal criteria with regards to property specific merberships and insurances/pro... See more

Rated 5 out of 5 stars

Thanks to Lauren and the team at Money Shield for all their help in making the process as simple as possible. Would always recommend.

Rated 4 out of 5 stars

Lauren and the team were helpful and informative. This is obviously a crucial part of the lettings industry and as such could be a bit of an obstacle but the support given was excellent and as such th... See more

Company replied

Company details

  1. Insurance Company

Written by the company

Money Shield is a Government approved Client Money Protection (CMP) scheme enabling lettings and estate agents to reassure tenants, landlords, buyers and vendors that their money is safe. If your agent has misappropriated your money, contact Money Shield to make a claim. Money Shield will step in to reimburse landlords and tenants should a property agent misappropriate rent, deposit or other client funds.


Contact info

4.8

Excellent

TrustScore 5 out of 5

50 reviews

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Rated 5 out of 5 stars

Really positive experience!!

Working with Money Shield has been a really positive experience. As our organisation is a charity, it doesnt neatly fit normal criteria with regards to property specific merberships and insurances/protection. Lauren worked really hard to obtain and understand all the information we sent and thankfully our application was accepted, something which proved to be difficult with other CMP providers. Open Door North East is happily a Money Shield member.

April 1, 2026
Unprompted review
Rated 5 out of 5 stars

Excellent responsive service and…

Excellent responsive service and communication.
Nothing is too much to ask for. A wonderful Lauren Spurrier goes over and beyond to help out with whatever questions one may have. She makes the any and every process as smooth as possible.

January 21, 2026
Unprompted review
Rated 4 out of 5 stars

Professional and Trustworthy Protection

From my perspective as an overseas client in Canada, Money Shield stands out as a reliable safety net. Their role in protecting client funds adds an extra layer of confidence when dealing with property agents. Communication was straightforward, and the service feels well-structured and dependable. I’m glad this kind of protection exists.

December 1, 2025
Unprompted review
Rated 5 out of 5 stars

Excellent responsive service.

Excellent responsive service.

I have been with Moneyshield for over 5 years. The service is fantastic and Lauren Spurrier provides a superb service. Its refreshing to have a company with single point of contact who owns the task until completion. You do not have to speak to anyone else Lauren handles it all.

December 17, 2025
Unprompted review
Money Shield logo

Reply from Money Shield

Thanks for sharing your experience. We have shared your feedback with the team so they can pass it on to Lauren.

Rated 5 out of 5 stars

Wonderful service provided

So grateful to Lauren and the team at Money Shield for their professional service.
As always very grateful for their help and support through the process.
Highly recommend :)

December 10, 2025
Unprompted review
Money Shield logo

Reply from Money Shield

Thanks for sharing your experience. We have shared your feedback with the team so they can pass it on to Lauren.

Rated 5 out of 5 stars

I’ve had a great experience working…

I’ve had a great experience working with Lauren. She’s always helpful, responsive, and genuinely committed to supporting us. Her professionalism and friendly approach make every interaction easy and efficient. I really appreciate her consistency and the quality of service she provides. Highly recommended!

November 28, 2025
Unprompted review
Money Shield logo

Reply from Money Shield

Thanks for sharing your experience. We have shared your feedback with the team so they can pass it on to Lauren.

Rated 5 out of 5 stars

Money Shield always helpful and efficient.

We always find Lauren at Money Shield really helpful and professional when we are renewing our client money protection policy .
Very much recommended.

November 17, 2025
Unprompted review
Money Shield logo

Reply from Money Shield

Thanks for sharing your experience with us. It’s a vital part of our continued efforts to improve our service and customer experience

Rated 5 out of 5 stars

Thank you for efficient service

Lauren from Money Shield has been very helpful with her understanding on the membership renewal process. In particular I really appreciated her promptness in responding on all renewal related matters so a big thank you to her.

Mahendra

October 7, 2025
Unprompted review
Money Shield logo

Reply from Money Shield

Thanks for sharing your experience. We have shared your feedback with the team so they can pass it on to Lauren.

Rated 5 out of 5 stars

Money Shield offer exceptional customer…

Money Shield offer exceptional customer service, and also make the membership renewal process easy to navigate.

September 29, 2025
Unprompted review
Money Shield logo

Reply from Money Shield

Thanks for sharing your experience with us. It’s a vital part of our continued efforts to improve our service and customer experience

Rated 5 out of 5 stars

Pragmatic, positive & solution based approach

Lauren Spurrier was really easy to deal with, very proactive and responsive to emails. Pragmatic, positive & solution based approach. Thanks Chris JKT Property

September 24, 2025
Unprompted review
Money Shield logo

Reply from Money Shield

Thanks for sharing your experience. We have shared your feedback with the team so they can pass it on to Lauren.

Rated 5 out of 5 stars

Lauren was a great help

We have been dealing with Lauren to renew our Money Shield CMP Scheme. She has been really helpful throughout the process which was really appreciated.

September 1, 2025
Unprompted review
Money Shield logo

Reply from Money Shield

Thank you! We're happy to hear you enjoyed your experience with the team.

Rated 5 out of 5 stars

Membership Renewal

I have been dealing with Lauren Spurrier at Money Shield and she has been incredibly helpful, be it on email or telephone. A credit to the company.

July 2, 2025
Unprompted review
Money Shield logo

Reply from Money Shield

Thank you! We're happy to hear you enjoyed your experience with the team.

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