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Money.com.au Reviews 

323
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Looking at 194 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their exceptional efficiency, friendliness, and deep industry knowledge, making processes smooth and hassle-free. Many reviewers highlight the excellent customer service, noting quick response times and clear explanations that simplify complex financial arrangements. People appreciate the stress-free experience, with many achieving fast approvals and feeling well-informed throughout their journey. However, some customers also noted issues with service, specifically mentioning that calls were not always returned and follow-ups were lacking.

What people talk about most

Staff

Consumers consistently report highly positive experiences with the staff, frequently describing them as... See more

Service

Customers consistently note positive experiences with service, often highlighting the efficiency,... See more

Customer service

Reviewers mention positive feedback about customer service, highlighting exceptional support and efficiency... See more

Response time

Clients share positive opinions on response time, with many reviewers highlighting the efficiency and speed... See more

User experience

People report positive experiences with user experience, consistently describing the process as simple,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Thank you so very much. Katey, Merlan and the team at money.com were extremely efficient, friendly and made our refinance smooth and hassle free. They made sure we get the best deal possible. Ev... See more

Company replied

Rated 5 out of 5 stars

Fi Ahlstrom did in 48 hours what most brokers take weeks to do... I recently arranged business funding through Money.com.au and worked with Fi Ahlstrom, and I could not recommend her more h... See more

Company replied

Rated 5 out of 5 stars

If I could give Ben Nicholson and Money.com.au 10 stars, I would. His experience in the industry and the fact that he listened carefully to our needs, made such a difference. Ben went above and bey... See more

Company replied

Rated 5 out of 5 stars

The health fund advisor's recommendation suited our needs and found a Health Fund which gave us better benefits than the major funds eg. HCF etc. The RT Health Fund is owned by HCF but has better fea... See more

Company replied


Company details

  1. Non-Bank Financial Service
  2. Alternative Financial Service
  3. Car Finance and Loan Company
  4. Health Insurance Agency
  5. Mortgage Broker
  6. Price Comparison Site

Written by the company

Money.com.au is a proudly consumer-first financial comparison platform, matching engine and expert guidance resource for Australians. We give consumers and businesses a better, simpler, fairer way to compare loans, bank accounts, insurance and more. We do this through our team of industry-leading experts, and our free and easy-to-use comparison tables, calculators and tools. And because WE GIVE A BUCK®, we do it the right way. We give Aussies easy access to each and every one of the thousands of products and offers in our database – not just the ones that pay us. It means you’ll often see far more options when you arrive on Money.com.au versus comparing elsewhere. We won’t leave you to go it alone either. Our customers are free to DIY to compare thousands of products, and our team of experts is on hand if you need support, from understanding your options through to application and settlement.


Contact info

4.8

Excellent

TrustScore 5 out of 5

323 reviews

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No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 100% of negative reviews

Typically replies within 1 week

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4.8

All reviews

(323)

192 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Glenn helped us get a loan hustle free…

Glenn helped us get a loan hustle free and quickly.
I and my wife are very happy how easy the process was even though we had some special circumstances.
Many Thanks to Glenn and the team.

August 25, 2025
Unprompted review
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Reply from Money.com.au

Hi Alex,
Thanks for the review. Delighted to hear you had a great experience getting your loan sorted with Glenn and the rest of the Money.com.au team. Wishing you and your wife all the best and if you need any more help, please get in touch.
Thanks
The Money Team

Rated 5 out of 5 stars

Great service

Miguel was a great help in getting everything together for the loan and vehicle. He was very honest and was always available when I had to reach him.

August 21, 2025
Unprompted review
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Reply from Money.com.au

Hi Rohan,
Thanks for the review! We're delighted to hear you had such a positive experience getting your finance sorted through Money.com.au. We’ll be sure to pass the feedback on to Miguel and the rest of the team. All the best with the new vehicle and if we can help with anything else, please let us know.
Best wishes
The Money Team

Rated 5 out of 5 stars

Excellent Service

Nick was super helpful across the entire refinance process, quick to respond to any queries from both me and the bank, ensuring a hassle free experience.

August 8, 2025
Unprompted review
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Reply from Money.com.au

Hi Peter,
Thanks very much for the review and the kind words about your experience refinancing through Money.com.au. It means a lot to us, as offering a hassle-free experience to customers like you is what we’re all about. Nick and the rest of the team will be delighted to hear the feedback. If we can help with anything else, please let us know.
All the best
The Money Team

Rated 5 out of 5 stars

Prompt response

Prompt response and always there to assist.

August 18, 2025
Unprompted review
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Reply from Money.com.au

Hi Rohit,
Thanks for taking the time to leave us a review. Glad to hear you had a positive experience with Money.com.au. Please reach out if we can help with anything else.
Best wishes
The Money Team

Rated 5 out of 5 stars

Very reliable broker

Great competitive rates and great communication with Michael all along the refinancing process.

August 15, 2025
Unprompted review
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Reply from Money.com.au

Hi Nicolas,
Thanks very much for the review. Delighted to hear you had a positive experience and got a great rate on your home loan refinance with Michael and the rest of the Money.com.au team. Let us know if there’s anything else we can help you with.
Best wishes
The Money Team

Rated 5 out of 5 stars

Miguel is the man to go to

Miguel was awesome to deal with ,very helpful and nothing was to much trouble for him,help me all the way through the process.Prompt and efficient with the best deal he had me sort in less than 24 hours.Would recommend Miguel to anyone

August 13, 2025
Unprompted review
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Reply from Money.com.au

Hi Natalie
Thanks for taking the time to leave us a review. We’re delighted (but not surprised!) to hear Miguel and the team got you a great deal on your finance without any delays. If you need anything else, please reach out and the team will be more than happy to help out again.
Best wishes,
The Money Team

Rated 5 out of 5 stars

Vehicle finance

Tony was awesome to deal with – he sorted the finance for my work vehicle and got me a competitive rate. Made the whole process super easy from start to finish. Couldn’t recommend him enough

August 14, 2025
Unprompted review
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Reply from Money.com.au

Hi Matty,
Thanks for the review and the kind words. Delighted to hear Tony and the team got you a competitive rate on your vehicle finance with no hassle.
Wishing you happy and safe driving,
The Money Team

Rated 5 out of 5 stars

Great

Great, easy and knowledgeable. Process was a breeze, competitive rate - Shout out to Tony for his help.

August 8, 2025
Unprompted review
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Reply from Money.com.au

Hi Cassie,
Thanks a million for the review. Delighted to hear you had a great experience with Tony – feedback like this genuinely means the world to us. Let us know if there’s anything else the team can help you with.
Best wishes
The Money Team

Rated 5 out of 5 stars

Smooth process

I’ve worked with Nick on three separate occasions for my mortgage applications due to the pre-approval expiring before fining my property, and each time he has been outstanding. Nick was always easy to work with and quick to respond to any questions or queries I had, making the whole process stress free. From my end, all I needed to do was provide the necessary documents upfront, and Nick took care of everything behind the scenes. His efficiency and clear communication made the entire experience seamless. I wouldn’t hesitate to recommend Nick to anyone looking for a knowledgeable and reliable mortgage broker.

August 13, 2025
Unprompted review
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Reply from Money.com.au

Hi Jessica,
Thanks very much for the review. We really appreciate the feedback and are delighted you had such a positive experience with Nick and the Money.com.au home loan team. Congrats on the new property and don’t hesitate to get back in touch if we can help with anything else.
Best wishes,
The Money Team

Rated 5 out of 5 stars

Miguel was very helpful throughout the…

Miguel was very helpful throughout the whole process, communicated well and kept me updated. Will definitely use again in the future.

August 6, 2025
Unprompted review
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Reply from Money.com.au

Hi Sonny,
Thanks for taking the time to leave us a review. Glad to hear you had a great experience with Miguel and the team and you got you the outcome you were looking for. We’ll be delighted to help out again in the future.
All the best,
The Money Team

Rated 1 out of 5 stars

Terrible. Took my personal information and gave no help

What the devil is this service? They took all my personal information and sent me to a finance company’s website where they said I was “pre-approved” based on my info. But that finance company only offers loans 10% the size of what I was asking (and I wasn’t asking for an unusual amount). So they got all my data for nothing at all. Rip off.

August 5, 2025
Unprompted review
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Reply from Money.com.au

Hi Elliott,
Firstly, apologies for the poor experience you had while using our site. Our matching engine is designed to find products that match the information customers provide, but in this case there were no direct matches and clearly the alternative provided was not what you were looking for. We’re investigating why this happened so the issue can be corrected. If you would like us to remove your information, please email us on hello@money.com.au and we will arrange that for you.
Kind regards
The Money Team

Rated 5 out of 5 stars

Tony made getting a loan extremely easy…

Tony made getting a loan extremely easy at a good rate.
With a no fuss attitude, he guided me through the process quickly and professionally, making sure everything was clear and stress-free.
Highly recommend Tony to anyone looking for a smooth and straightforward experience.

July 25, 2025
Unprompted review
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Reply from Money.com.au

Thanks very much for the review. Delighted to hear you had a great experience with Tony and the team. Please reach out if we can help with anything else.
All the best,
The Money Team

Rated 5 out of 5 stars

Fi was awesome

Fi was awesome - helpful and attentive!

July 25, 2025
Unprompted review
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Reply from Money.com.au

Hi Paul, thanks for the review. We’re glad to hear you had a great experience with Fi and the team. It was a pleasure dealing with you. If we can help with anything else, please let us know.
Thanks again
The Money Team

Rated 5 out of 5 stars

A good Broker can make a difference to your business.

From start to settlement date our Asset Broker Fi Ahlstrom was informative and considerate of all the moving parts in our small Transport Company. Her guidance and knowledge helped us navigate the finance rollercoaster. In trusting the process and her we moved towards financing quickly and now have established a relationship, that we hope continues as our business grows.

July 18, 2025
Unprompted review
Money.com.au logo

Reply from Money.com.au

Hi Belinda,
Thank you for taking the time to give us a review. It means the world to us to get this kind of feedback. Helping businesses like yours get the finance they need to grow is exactly what we’re here to do and we’re delighted to hear Fi and the team were able to provide such a great experience in the process. We look forward to continuing the relationship and wish you and your business every success.
Thanks
The Money Team

Rated 5 out of 5 stars

10/10 stars

Miguel has been absolutely amazing helping me secure a loan for my business. He kept me up to date through the whole process and couldn't be more happy.

July 15, 2025
Unprompted review
Money.com.au logo

Reply from Money.com.au

Hi Jed, thanks so much for the review. We’re delighted Miguel helped your business secure the finance it needs and it means a lot to the whole Money.com.au team to get feedback like this based on your experience with us. All the best to you and your business. Let us know if we can help with anything else.
Thanks again,
The Money Team

Rated 5 out of 5 stars

Great experience with refinancing

Proactive, attentive, helpful. My broker Glenn was very quick to act and respond, and got my loan refinanced with exactly what I was after in the matter of days. Would recommend

July 7, 2025
Unprompted review
Money.com.au logo

Reply from Money.com.au

Hi Tucker, thanks for the review and the kind words. Glad to hear you had a great experience refinancing your home loan with Glenn and the rest of the Money.com.au team. Be sure to reach out to us if you need anything else.
Best wishes,
The Money Team

Rated 5 out of 5 stars

Efficient, friendly, and got results

I had Glen as my broker. Brilliant. Worked very quickly and efficiently with loan calcs, best interest options for me. A number of other brokers timed out with my patience for progress.

July 11, 2025
Unprompted review
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Reply from Money.com.au

Hi Anthony, thanks very much for leaving us a review. The feedback means a lot to us as we work very hard to deliver the best results for customers as efficiently as possible. Glad you got what you were looking for and if you need anything else, please reach out to Glenn or anyone in the team.
Thanks again,
The Money Team

Rated 5 out of 5 stars

Micheal Burgess got us a great deal and…

Micheal Burgess got us a great deal and navigated a tricky settlement with ease. We would definitely work with Micheal again.

July 9, 2025
Unprompted review
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Reply from Money.com.au

Hi Jayne, thanks for taking the time to leave us a review. Delighted to hear you got a great deal on your finance with Michael and the team. It was a pleasure working with you and we’d be only too happy to help out again in future.
Thanks again,
The Money Team

Rated 5 out of 5 stars

Michael Burgess

Michael Burgess

He was always available and ready to answer any questions we may have had on the progress of our application and the process in general. More than happy to recommend Michael (& John) and would happily utilise their services again in the future if required.

July 9, 2025
Unprompted review
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Reply from Money.com.au

Hi Matt, thanks for the review. Great to hear you had an excellent experience with Michael and John. We’d be delighted to help again if you need anything in the future.
Best wishes
The Money Team

Rated 5 out of 5 stars

Absolute delight to work with

Fi was an absolute delight to work with. She constantly put my mind at ease and worked closely with me throughout the whole process. I would highly recommend Money.com.au

July 4, 2025
Unprompted review
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Reply from Money.com.au

Hi Julie, thanks for the kind words. It was a pleasure helping you. Please let us know if you need anything else. We're always happy to help.
The Money Team

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