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Money.com.au Reviews 

323
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Looking at 194 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their exceptional efficiency, friendliness, and deep industry knowledge, making processes smooth and hassle-free. Many reviewers highlight the excellent customer service, noting quick response times and clear explanations that simplify complex financial arrangements. People appreciate the stress-free experience, with many achieving fast approvals and feeling well-informed throughout their journey. However, some customers also noted issues with service, specifically mentioning that calls were not always returned and follow-ups were lacking.

What people talk about most

Staff

Consumers consistently report highly positive experiences with the staff, frequently describing them as... See more

Service

Customers consistently note positive experiences with service, often highlighting the efficiency,... See more

Customer service

Reviewers mention positive feedback about customer service, highlighting exceptional support and efficiency... See more

Response time

Clients share positive opinions on response time, with many reviewers highlighting the efficiency and speed... See more

User experience

People report positive experiences with user experience, consistently describing the process as simple,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Thank you so very much. Katey, Merlan and the team at money.com were extremely efficient, friendly and made our refinance smooth and hassle free. They made sure we get the best deal possible. Ev... See more

Company replied

Rated 5 out of 5 stars

Fi Ahlstrom did in 48 hours what most brokers take weeks to do... I recently arranged business funding through Money.com.au and worked with Fi Ahlstrom, and I could not recommend her more h... See more

Company replied

Rated 5 out of 5 stars

If I could give Ben Nicholson and Money.com.au 10 stars, I would. His experience in the industry and the fact that he listened carefully to our needs, made such a difference. Ben went above and bey... See more

Company replied

Rated 5 out of 5 stars

The health fund advisor's recommendation suited our needs and found a Health Fund which gave us better benefits than the major funds eg. HCF etc. The RT Health Fund is owned by HCF but has better fea... See more

Company replied


Company details

  1. Non-Bank Financial Service
  2. Alternative Financial Service
  3. Car Finance and Loan Company
  4. Health Insurance Agency
  5. Mortgage Broker
  6. Price Comparison Site

Written by the company

Money.com.au is a proudly consumer-first financial comparison platform, matching engine and expert guidance resource for Australians. We give consumers and businesses a better, simpler, fairer way to compare loans, bank accounts, insurance and more. We do this through our team of industry-leading experts, and our free and easy-to-use comparison tables, calculators and tools. And because WE GIVE A BUCK®, we do it the right way. We give Aussies easy access to each and every one of the thousands of products and offers in our database – not just the ones that pay us. It means you’ll often see far more options when you arrive on Money.com.au versus comparing elsewhere. We won’t leave you to go it alone either. Our customers are free to DIY to compare thousands of products, and our team of experts is on hand if you need support, from understanding your options through to application and settlement.


Contact info

4.8

Excellent

TrustScore 5 out of 5

323 reviews

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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 100% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

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4.8

All reviews

(323)

192 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

My broker Jody was great

My broker Jody was great! Definitely recommend! Extremely helpful!

October 24, 2025
Unprompted review
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Reply from Money.com.au

Hi Hannah,
Thanks very much for the review. Delighted to hear you had a great experience with us. If you need help with anything else, please let us know.
The Money Team

Rated 5 out of 5 stars

Great Service 👍🏼

Great, professional and speedy service. Thank you Money.com.au.

October 24, 2025
Unprompted review
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Reply from Money.com.au

Hi Jemma,
Thanks a million for the review and the positive feedback. Glad to hear you had a great experience with the Money.com.au team and we were able to get you what you needed. Let us know if we can help out with anything else.
Best wishes
The Money Team

Rated 5 out of 5 stars

Max was fantastic and I honestly do…

Max was fantastic and I honestly do rate this review 5 stars. There was a level of care and interest and a willingness to actually help the client get the best deal for their requirements; without being ripped off. When people make big decisions it's great to have the support. Thank you Max/ Team appreciate it

October 22, 2025
Unprompted review
Money.com.au logo

Reply from Money.com.au

Hi Patrick,
Thanks very much for the review and the positive feedback on your experience with Max and the Money.com.au team. Taking care of our customers and interest in their requirements when they are making big decisions – all while ultimately finding the best deal – is exactly what we aim to do. So we’re delighted to hear this was reflected in your experience. If there’s anything else we can help with, please let us know.
Thanks again
The Money Team

Rated 5 out of 5 stars

Nic was incredible

Nic was incredible. He made sure I got the best cover for my individual needs as well as ensuring I understood exactly what I was covered for. Nic was very confident and knowledgeable about the Health Insurance Companies and what the have to offer. I'm very happy with my new cover and would recommend others to get in touch and see what benefits you might be eligible for. Great service! Keep up the good work.

October 2, 2025
Unprompted review
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Reply from Money.com.au

Hi Suzanne,
Thanks so much for the review and the feedback on your experience comparing your health insurance Money.com.au. Glad to hear Nic made the process smooth and that you got the best cover for your needs. If there’s anything else we can help with, please let us know.
Best wishes,
The Money Team

Rated 5 out of 5 stars

Miguel made it super easy and kept us…

Miguel made it super easy and kept us informed throughout the process

October 16, 2025
Unprompted review
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Reply from Money.com.au

Hi Dave,
Thanks very much for the review. Glad to hear you had a smooth experience with Miguel and the Money.com.au team. If you need anything else, please let us know and we’ll be happy to help.
All the best,
The Money Team

Rated 5 out of 5 stars

Exceptional service and a seamless experience

From our first conversation through to settlement, Nick was exceptional. He combined deep industry knowledge with clear, proactive communication and a genuine commitment to achieving the best possible outcome. Nick was always available to answer questions, kept us informed at every stage, and made the entire process feel smooth and stress-free. Even after settlement, he continues to be available to answer any and all questions, which truly sets him apart. His professionalism and personal approach make him someone I’d recommend without hesitation to anyone seeking trusted mortgage solutions.

September 1, 2025
Unprompted review
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Reply from Money.com.au

Hi Kurt,
Thanks so much for the review and the great feedback on your experience with Nick and the team. ‘Giving a Buck’ is our company philosophy and looking after our customers even after the deal is settled is just one of the ways we go the extra mile. We greatly appreciate you trusting us with your home loan needs and we look forward to helping you again in the future.
Best wishes
The Money Team

Rated 5 out of 5 stars

Nick is the man.

Nick made Easy, fast and done exactly what he said he would. Not an easy thing to find these days, top bloke. Could’ve of made it any easier.

October 15, 2025
Unprompted review
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Reply from Money.com.au

Hi Nathan,
You’ve hit the nail on the head here: Nick very much is the man. Thanks a million for the review. We're delighted you had a great experience getting your home loan through Money.com.au. If you need anything else, Nick or anyone else in the team will be happy to help.
All the best
The Money Team

Rated 5 out of 5 stars

Fi has been so honest and supportive in…

Fi has been so honest and supportive in really difficult times. If I had to recommend anyone to assist a small business facing really difficult times, I would recommend Fi in a heartbeat. Thank you, so very much.

October 13, 2025
Unprompted review
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Reply from Money.com.au

Hi Carly,
Thanks very much for the feedback on your experience with Fi and Money.com.au. We’re glad to have been able to help you and your business at a challenging time. Wishing you better times ahead. If there’s anything else we can support you with, please let us know.
Best wishes,
The Money Team

Rated 5 out of 5 stars

Glenn the Man (best broker)

Oh what can I say 5 stars are not enough to say how great Glenn Perez was. He was the best broker I have ever worked with. He was always ready and willing to help and answer any queries or concerns at any given time be it night or day.He even took time to respond whilst on holidays and follow up on the loan application with the banks. Highly recommend Glenn and his team to anyone who is looking for a loan. Thanks Glenn you were a awesome 🙌 🫶🙌🙌🙌🍻

September 18, 2025
Unprompted review
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Reply from Money.com.au

Hi Samy
Thanks a million for the review and the amazing feedback on your experience with Glenn and Money.com.au. Glenn is a legend so it’s no surprise to hear you got such a great outcome. The review is still very much appreciated and if we can help with anything else, please let us know.
All the best
The Money Team

Rated 5 out of 5 stars

Refinance with Alex

Alex Dore helped me refinance my home loan - he helped me navigate the process easily without much effort from my end was way easier than I thought and am on a much better deal.

Thanks Alex!

September 30, 2025
Unprompted review
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Reply from Money.com.au

Hi Cameron,
Thanks for the review. Glad to hear you had a great experience refinancing your home loan with Alex and the Money.com.au team. If we can help with anything else, please let us know.
Best wishes
The Money Team

Rated 5 out of 5 stars

Great service

Nick was amazing! He worked with us for over a year to find us the absolute best rate and solution for us. Thank you Nick Burgess!

September 23, 2025
Unprompted review
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Reply from Money.com.au

Hi Tania
We're delighted to hear you were able to get the best rate on your home loan through Money.com.au. Nick is awesome so we’re not at all surprised to get this positive feedback. It is still very much appreciated. All the best with the loan and if we can help with anything else, please let us know.
Best wishes,
The Money Team

Rated 5 out of 5 stars

The brokers are dedicated to their…

The brokers are dedicated to their work, especially (Tony) Did the papers so quick, The company is understanding and i think they aim to giving quality service.

September 16, 2025
Unprompted review
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Reply from Money.com.au

Hi Craig,
Thanks very much for the review. Glad to hear you had a great experience with Tony and the Money.com.au team. If we can help with anything else, please let us know.
Best wishes
The Money Team

Rated 5 out of 5 stars

Smooth and Stress-Free Home Loan Refinancing

I used Money.com.au to refinance my home loan and the process was seamless. Nick was incredibly helpful, professional, and always available to answer my questions. He made the whole experience stress-free and ensured we got a great outcome. Highly recommend their service!

July 10, 2025
Unprompted review
Money.com.au logo

Reply from Money.com.au

Hi Franklyn,
Thanks very much for the review and the positive feedback. Glad to hear you had a great experience refinancing your home loan with Money.com.au and Nick. Making the process seamless and stress-free (with a great deal at the end) is exactly what we’re here for. If we can help with anything else in future, please let us know.
Best wishes
The Money Team

Rated 5 out of 5 stars

Thoroughly Recommend money.com

Nick was a pleasure to deal with all the way from our initial contact through to completion and settlement of the loan.
He was fully armed with all the necessary detail and information to get us a deal with a provider that has all the bells and whistles you could wish for.
I can thoroughly recommend Nick and the Company for great advice and service.
Thanks,
Darren & Johanna

September 9, 2025
Unprompted review
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Reply from Money.com.au

Hi Darren & Johanna,
Many thanks for the kind words. We’re thrilled to hear you nabbed a great deal on your loan and had such a positive experience with Nick and Money.com.au. If we can help with anything else in future, please let us know.
Best wishes
The Money Team

Rated 5 out of 5 stars

Nick has been great throughout our…

Nick has been great throughout our refinance journey, his financial expertise and suggestions were invaluable ..highly recommend

August 1, 2025
Unprompted review
Money.com.au logo

Reply from Money.com.au

Hi Sabharinath,
Thanks for taking the time to leave a review about refinancing your home loan with Money.com.au. We’re delighted to hear you had such a positive experience with Nick. If there’s anything else you need, please reach out and we’ll be more than happy to help.
Best wishes
The Money Team

Rated 5 out of 5 stars

Glenn was very thorough and quick to…

Glenn was very thorough and quick to respond right from the beginning. Always kept us updated on how things were tracking and explained all the steps clearly and made us feel comfortable throughout the experience. I would highly recommend his services.

September 2, 2025
Unprompted review
Money.com.au logo

Reply from Money.com.au

Hi John,
Thanks a million for taking the time to leave us a review. We appreciate the feedback and are glad to hear you had a great experience with Glenn and the rest of the Money.com.au team. If there’s anything else we can help out with, please get in touch.
All the best,
The Money Team

Rated 5 out of 5 stars

Easy friendly and fast

Tony was prompt with his response to my email enquiry and is super friendly and helpful. He made our business loan process so easy and quick. Had finance and settlement within days. Will definitely consulting him again with our future loans and can’t recommend him highly enough. Julia.

September 1, 2025
Unprompted review
Money.com.au logo

Reply from Money.com.au

Hi Julia,
Thanks very much for the review and the positive feedback. Delighted to hear you had a great experience with Tony and got a fast and easy settlement on your business loan. All the best with everything and if we can help with anything else, please let us know.
Best wishes
The Money Team

Rated 5 out of 5 stars

Phil was an excellent communicator who…

Phil was an excellent communicator who listened to our specific needs and found us a great solution. 10/10.

August 1, 2025
Unprompted review
Money.com.au logo

Reply from Money.com.au

Hi Alexis,
Many thanks for taking the time to review your experience with Money.com.au. Glad to hear you got excellent service from Phil and the team and ended up with a great finance solution. All the best with everything and if we can do anything else to help, please let us know.
Thanks
Sean

Rated 5 out of 5 stars

Jane Lim is an absolute star

Jane Lim is an absolute star! She made the process so easy. Her communication was impeccable. I would use her time & time again. Thanks so much Jane!

August 22, 2025
Unprompted review
Money.com.au logo

Reply from Money.com.au

Hi Afiya,
Thanks very much for the review. We couldn’t agree more about Jane - she is a star! Delighted to hear you had a great experience with her and the team. If we can help with anything else, please reach out to Jane or someone else in the Money.com.au team.
Thanks again,
The Money Team

Rated 5 out of 5 stars

Exception service and communication

The service from Phil and Fi was on point. Communication was exceptional. They both worked hard to understand my needs and fulfill my requirements. I was kept in the loop every step of the way, and they got me a good deal which suited my needs with minimal of fuss. They were extremely responsive and reactive when I reached out, and nothing seemed like too much trouble. I would definitely recommend Money.com.au.

August 21, 2025
Unprompted review
Money.com.au logo

Reply from Money.com.au

Hi John,
Thanks so much for the review and the amazing feedback on your experience with Phil and Fi. This is exactly the kind of service we aim to offer and it means a lot to us to hear that you got exactly what you needed with such a high level of service. If there’s anything else we can help out with, please let us know.
All the best
The Money Team

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