Monitor Pest Control Reviews 204

TrustScore 4.5 out of 5

4.6

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 5 out of 5 stars

Easy to arrange appointment. Friendly, helpful staff. The gentleman that attended did so on time. He was extremely knowledgeable and understanding. He took time to explain everything and put our minds... See more

Rated 5 out of 5 stars

When we first had sighting of mice we tried to eradicate them ourselves ,after a couple of months we had to get pest control in.We had Kevin and Ray first but our mice were bait shy.We then had Lee wh... See more

Rated 5 out of 5 stars

Very helpful and professional. The situation (an invasion of flying ants coming out in large numbers from behind the skirting board of an internal wall where there was obviously a nest). Quite an ext... See more

Company replied

Rated 5 out of 5 stars

I have recently had an issue with mice. Monitor Pest Control sent Lee, an amazing technician! Lee is so professional, arrived in time, offered good advices, did his job very well, cleaned and disinfec... See more

Company replied

Company details

  1. Pest Control Service

Written by the company

Monitor Pest Control has been providing a range of pest control and management services for business across Kent and the South East for more than 25 years. Working across a range of industries and business sectors - from food manufacturing to offices and commercial premises - we tackle existing pest problems and prevent new problems from occurring. Our expert technicians provide high quality pest control and pest prevention services in Kent, offering rodent control in Kent, pest prevention in Kent and bird-proofing in Kent.


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

204 reviews

5-star
4-star
3-star
2-star
1-star

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Many thanks

They were discreet and thorough delt with the problem and when they came back they always checked everything was ok they were friendly and polite as well many thanks

January 13, 2022
Unprompted review
Monitor Pest Control logo

Reply from Monitor Pest Control

Hi Hayley, thank you for leaving a great review for Monitor!

Rated 5 out of 5 stars

They came and sorted out our rats…

They came and sorted out our rats problems and we are very happy. Just wanted them to come earlier but they were busy.

January 7, 2022
Unprompted review
Monitor Pest Control logo

Reply from Monitor Pest Control

We appreciate you taking the time to leave a positive review for Monitor. Thank you!

Rated 5 out of 5 stars

Craig was

Craig was
Very efficient
Professional kind caring
And knowledgeable
He exceeded expectations as did the job always better than expected
was genuine and overall a gentleman
Thank you

January 4, 2022
Unprompted review
Monitor Pest Control logo

Reply from Monitor Pest Control

Thank you for leaving a lovely review for Monitor, we really appreciate you taking the time to do so.

Rated 5 out of 5 stars

This company as always been very…

This company as always been very professional..
Always kept to their appointments!
Thorough and polite..

Thank you for getting rid of my pest

December 23, 2021
Unprompted review
Monitor Pest Control logo

Reply from Monitor Pest Control

Thank you for taking the time to leave a positive review for Monitor, we really appreciate it.

Rated 5 out of 5 stars

Excellent service

Excellent service, polite, friendly, experienced colleagues and come at the the time you are given and the return visit, can not fault them.

December 23, 2021
Unprompted review
Monitor Pest Control logo

Reply from Monitor Pest Control

We really appreciate you taking the time to leave a great review for Monitor, Edward. Thank you!

Rated 5 out of 5 stars

Great service

Great service, they came out within a few days of us contacting and everything was explained to us as he went about his work (we had flies around our loft hatch and although the situation was cleared before arrival he sprayed thoroughly in the loft and checked for any obvious causes ie openings or a food source). We had used previously due to rodents in our loft and he even did a quick check that then work he had done outside sealing our air bricks was still secure.

Would definitely recommend using them!

December 22, 2021
Unprompted review
Monitor Pest Control logo

Reply from Monitor Pest Control

Hi Jean, we really appreciate you taking the time to leave a good review. Thank you!

Rated 4 out of 5 stars

Pied Piper 3, Rodents 0.

The rat problem was dealt with in a thoroughly professional way. The Monitor staff were friendly and well informed and followed up on the initial assessment, ensuring eradication.

November 29, 2021
Unprompted review
Monitor Pest Control logo

Reply from Monitor Pest Control

Thank you for leaving a great review, we really appreciate it!

Rated 5 out of 5 stars

Sorry to see the rats go, but go they did!

We were rather fond of seeing "Rattus Rattus" wandering around our garden. Then, months later, we saw a companion. Then, a few more months later, we saw a few more... By the time we rang for help, we counted up to 10 rats, including at least 3 cute babies. However, we worried about being evicted from our own home by these playful pests, so we called in Monitor Pest Control!

Del came as planned and installed bait in the garden. We weren't sure whether it would work, since the rats enjoyed playing about in the garden, digging up the ground and climbing our raspberry canes. However, within 3 days, there was no sign of any rats left and all their fun activities had stopped.

Del returned, a week later, to check the bait--lots had gone; other bits were left untouched. He laid more.
Over 2 weeks later, the rats are definitely all gone! We miss them, but we're also greatly relieved!

Thanks very much, Del, for your helpful thoughts, suggestions and interest in our plight. You solved it! :)

November 21, 2021
Unprompted review
Monitor Pest Control logo

Reply from Monitor Pest Control

Hi Simon, thank you for taking the time to leave such a positive review. We really appreciate it!

Rated 5 out of 5 stars

Great service

Great service, they done what they said they would do, helpful and friendly..defiantly recommend !!!

November 18, 2021
Unprompted review
Monitor Pest Control logo

Reply from Monitor Pest Control

Hi Mandy, thank you for leaving a great review!

Rated 5 out of 5 stars

excellent

excellent, quick thorough service, also very reasonably priced. Would highly recommend.

November 4, 2021
Unprompted review
Monitor Pest Control logo

Reply from Monitor Pest Control

Hi Phil, thank you for leaving a great review of our service. We really appreciate it!

Rated 4 out of 5 stars

Very courteous

Very courteous, done what they said, so far, haven't seen any mouse come back yet

November 2, 2021
Unprompted review
Monitor Pest Control logo

Reply from Monitor Pest Control

Hi Jackie, thank you for leaving a positive review of our service!

Rated 1 out of 5 stars

Pretty poor experience

Pretty useless. Had 3 visits to our house in Meopham where we moved into the property and there are mice living in the roof. Laid a little poison the first time, which was untouched. Second guy was a bit hippy’ish and against putting out anymore poison. 3rd visit guy put out some more but not much of it was touched

A couple of months on from the first visit and only a little of the poison was touched and I could still hear mice running around non-stop every night. Bought some strong poison from Amazon with good reviews which was delivered on Wednesday (the red bait in resin for bait traps) laid it out and the mice demolished it overnight - laid more and its been 4 days now since they ate the initial new bait and there are absolutely no sounds or signs of mice, I assume it killed them all!

So no point in paying these guys £50 when I got some decent poison for £15 is all I can say. I guess you have their ‘expertise’ but in all honesty - what for? You’ll know if you have mice or rats before getting in contact and poison is the only way to completely rid yourself of them.

Also FYI - they say they will call with a time slot each time but they turn up whenever they fancy.

October 31, 2021
Unprompted review
Monitor Pest Control logo

Reply from Monitor Pest Control

Thank you for the feedback George, and we are sorry we couldn’t help this time, and have taken on board your feedback which will be discussed at our next management review meeting.

Rated 5 out of 5 stars

Excellent service

Excellent service, over 3 visits, to address our uninvited visitors. Used pet friendly (cat) treatments.

October 28, 2021
Unprompted review
Monitor Pest Control logo

Reply from Monitor Pest Control

Hi Nigel, thank you for leaving a great review of our service!

Rated 5 out of 5 stars

Unwelcome visitors dealt with efficiently.

We had unwelcome visitors - mice. I had noticed droppings and then found mice eating food in a cupboard, having eaten through the plastic containers. There was evidence of their activity in other rooms too. I contacted Monitor through Rushmoor Borough Council but had to wait a couple of weeks before they could come. I did contact another firm who could have sent someone sooner but was much more expensive. The gentleman from Monitor found that mice had gained entry through a gap around a recently installed gas pipe and recommended ways of preventing mouse entry. He put down trays of poison bait behind kickboards in the kitchen, in a cupboard in the bedroom where mice had damaged items in drawers, and in the attic.
He returned after a couple of weeks to check and found most of the poison had been consumed, indicating there were a large number of mice. He replenished the bait and will be returning again to check the situation. The other firm I contacted would only have come twice. My unwelcome visitors are being dealt with efficiently.

October 28, 2021
Unprompted review
Monitor Pest Control logo

Reply from Monitor Pest Control

Hi Mary, we really appreciate you taking the time to leave such a thorough review of our service. Thank you!

Rated 5 out of 5 stars

Excellent Mice Infestation Control

Well what can I say. I found Monitor Pest Control through a panic call to Dartford Council after spotting three rodents in the space of 5 minutes in my home. They sent me a super hero called Lee. He is amazing and a pride to the company. Calm, kind, efficient and explaining the whole process. Always punctual and with a positive attitude. Believe me all the stress and burden will be lifted with the ‘can do’ attitude. And with the help of God I know I will be rid of these pests. Thank you Monitor Pest Control and thank you Lee for your ongoing hardwork.
Angela, Dartford Job Ref: s-75798-1

October 27, 2021
Unprompted review
Monitor Pest Control logo

Reply from Monitor Pest Control

Hi Angela, thank you for leaving a lovely review of our service and for the kind words regarding Lee. We really appreciate you taking the time to leave this review!

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look