Monixbet Reviews 283

TrustScore 3.5 out of 5

3.3

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Review summary

Based on reviews, created with AI

Most reviewers were somewhat happy with their experience overall. Many customers expressed significant dissatisfaction with the payment and refund processes, specifically highlighting prolonged waiting times for withdrawals. Reviewers frequently mentioned that customer service response times were slow, and some felt that the support provided was unhelpful or evasive when issues arose, particularly concerning delayed payouts. Conversely, a small portion of people felt that the website was easy to use and modern, with some even reporting quick withdrawals and helpful customer service. These positive experiences often contrasted sharply with the majority sentiment regarding payment processing and support.

What people talk about most

Payment

Users describe negative interactions with payment, particularly regarding withdrawals. Many reviewers report... See more

Refund

Reviewers mention negative feedback about refund. Many customers express significant frustration and... See more

Response time

Customers consistently express frustration with response times. Many report extended waiting periods for... See more

Customer service

People report negative experiences with customer service, often citing difficulties in contacting support,... See more

Website

Customers had ambiguous experiences with the website. Some reviewers found the site legit, easy to use, and... See more

Based on these reviews

Rated 3 out of 5 stars

They are a fantastic casino with a huge variety of games of multiple providers! Also their sportsbook works extremely well with streamlined navigation and has a clear overview. On top of that.... See more

Company replied

Rated 4 out of 5 stars

The processing of deposits takes a lot of time. In general, I like the setup of the casino, but it's almost impossible to get in contact with the customer service. They are almost always offline... See more

Company replied

Rated 5 out of 5 stars

Played live dealer roulette around 21:30 on Dec 14 and then some slots from Play’n GO. Live was smooth, dealers reacted quick, balance updated right away.

Company replied

Rated 5 out of 5 stars

Took bonus on Sunday Dec 16, used free spins on Spinomenal slots. Wager was easy to understand and I finished it same day, could withdraw after.

Company replied

Rated 5 out of 5 stars

good conpany and trustable, withdraws took couple hours and costumer service is very helpful, website is easy and modern

Company replied

Rated 5 out of 5 stars

I made a withdrawal and it went smooth. Didn’t take long and I got my money without problems. I’ve seen other projects delay things but here it worked fine for me.

Company replied

Rated 5 out of 5 stars

So far I like this project. Easy site many games fast withdrawal and no stress. I log in play and that’s it. Will keep using for now.

Company replied

Rated 5 out of 5 stars

support works fast, slots load quick, few freezes no big deal, overall happy

Rated 1 out of 5 stars

Dont play here. This casino is a scam. Ive deposited quite a large amount and yes you win some you lose some but winning here (compared to other casino's) is non existing. 5 euro winnings are consider... See more

Company replied

Rated 5 out of 5 stars

I left a 3-star review about Monixbet because of slow withdrawals, despite loving the RTP. Today the money arrived, and it’s clear the site is legit. Withdrawals are slow but reliable, so definitely u... See more

Rated 5 out of 5 stars

The slots are great on MonixBet. Mila is very helpful in the chat, good casino overall

Rated 5 out of 5 stars

It’s a good monixbet site and the operators are quick to handle problems. Mia helped me friendly and quick, also nice free games

Rated 5 out of 5 stars

casino is great, service here is awsome, asked something got quick respnse, overall gr8 😉👍

Rated 2 out of 5 stars

I won €700 playing slot games on Monixbet. Even though it's been seven business days since the withdrawal was approved, they still haven't deposited my money. They're saying it's a problem with the pa... See more

Rated 2 out of 5 stars

I have been waiting over 2 weeks for my withdrawals. My account is fully verified, yet one withdrawal was cancelled without any explanation. I have contacted customer support more than 10 times... See more

Company replied

Rated 1 out of 5 stars

Waiting 6 business days on a approved withdrawal, not a problem if the customer service team actually provided some information instead of copy pasting macros. They tell me 'everything is good on our... See more

Company replied

Rated 1 out of 5 stars

DO NOT USE THESE USELESS MORONS. THEY REFUSE TO PAY YOU AND CONTINOUSLY PLAY STUPID. THEY GIVE YOU EXCUSE AFTER EXCUSE TRYING TO GET YOU OFF THE CHAT. There are so many better sites out there. Just do... See more

Rated 1 out of 5 stars

Worst casino i ever played. In the past it takes a maximum of 3 days to receive my withdrawals. But now, i wait 7 days en every time i contact the ‘vip’ manager they said it is a global issu... See more

Rated 1 out of 5 stars

This is a fraudulent casino, when I made my first withdrawal, I only needed to double the turnover to withdraw, but when I lost all the money my account and then recharged $200, I bet with a bet amoun... See more

Company replied

Rated 1 out of 5 stars

There you can play only if you play with small amount.you need wait for withdrawal more like 3 weeks(sometimes even longer)If you won big amount then you need almost 1 year to get money.because only 5... See more

Rated 1 out of 5 stars

Scam casino asf dont deposit here its a fully scam i have screenshots i won here the support wont help me if you deposit here youre a fool

Company replied

Rated 1 out of 5 stars

I made a deposit 4 days a go and i am still waiting that you guys gonna top up in my account. The support doesnt work, they transfer you direct in a que and nobody answer also on emails. Its a scam ca... See more

Company replied

Rated 1 out of 5 stars

Support not available, not reacting any mail, i am already waiting 8 days for a small withdrawal and it is still in "processing"

Rated 1 out of 5 stars

Waiting almost 3 weeks on my withdrawl. I am a vip player and stil dont have my money. Gordon tells me all the time that I have to wait but it is BS that a casino takes 3 weeks to payout. I will... See more

Company replied

Rated 1 out of 5 stars

Bad casino. I have right on a refund but the contact is very difficult. Mails were not answered and chat is even more impossible to get proper contact. I hire a lawyer and we go make work of this case... See more

Rated 1 out of 5 stars

Very bad casino they don’t pay you you’re withdrawals I am waiting for over 3 weeks now. And I don’t think they ever plan to give me my money. This whole site is a scam! You will get stress if you p... See more

Company replied

Rated 1 out of 5 stars

Monixbet.com, onderdeel van Fair Game Software KFT en HC Online Gaming, accepteert moeiteloos stortingen maar vertraagt of weigert uitbetalingen structureel... See more

Company replied

Rated 1 out of 5 stars

Dont respect the customers! When you want a gambling stop or account closing they wont let you?

Company replied

Rated 1 out of 5 stars

They won't pay and out and keep coming up with every excuse under the sun. Don't expect a payout



Contact info

3.3

Average

TrustScore 3.5 out of 5

283 reviews

5-star
4-star
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1-star

Replied to 58% of negative reviews

Typically replies within 2 weeks

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Rated 5 out of 5 stars

Good casino

February 17, 2025
Unprompted review
Monixbet logo

Reply from Monixbet

Dear Jayden Van Maalsen,

Thank you so much for taking the time to share your thoughts with us. We’re thrilled to hear that you’re enjoying your experience with our casino!

It’s always great to see players like you appreciate the hard work we put into making our platform a place where you can have fun and feel confident about your gaming. We’re continually striving to improve and provide a great service, so your feedback means a lot to us.

Looking forward to having you with us for many more exciting wins and unforgettable moments!

Kind Regards,
Monixbet Casino Team

Rated 5 out of 5 stars

Nice casino

Nice casino

February 17, 2025
Unprompted review
Monixbet logo

Reply from Monixbet

Dear Raymon Tongeren,

Thank you so much for taking the time to share your thoughts with us. We’re thrilled to hear that you’ve had a positive experience at our casino!

It's always great to know that our efforts to provide a fun and seamless gaming experience are resonating with players like yourself. Your feedback is invaluable to us and motivates us to continue improving and offering the best possible service.

If you have any suggestions or thoughts on how we could make your experience even better, we’d love to hear from you. We’re always working on new ways to enhance our casino and keep things exciting for our players!

Thank you once again for your kind words, and we hope to see you back with us soon. Enjoy your gaming journey!

Kind Regards,
Monixbet Casino Team

Rated 5 out of 5 stars

Good casino

Good casino. Good promotions. Good slots.

February 15, 2025
Unprompted review
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Reply from Monixbet

Dear Gary,

Thank you so much for sharing your feedback! We’re thrilled to hear that you’re enjoying your experience with us.

We take great pride in offering exciting promotions and a wide variety of slots to keep things fresh and engaging. It’s always great to know that our efforts are making a difference for our players.

We truly appreciate your kind words, and we’re always happy to keep delivering that quality service you’ve come to enjoy.

Looking forward to seeing you back for even more great experiences!

Kind Regards,
Monixbet Casino Team

Rated 5 out of 5 stars

Amazing service!

February 5, 2025
Unprompted review
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Reply from Monixbet

Dear Luc,

Thank you so much for your kind words! We’re absolutely thrilled to hear that you’ve had an amazing experience with our service. Providing exceptional support and a seamless experience for our players is at the heart of what we do, and feedback like yours reminds us why we’re so passionate about what we offer.

We’re always here to ensure that your time with us is as enjoyable as possible. Don’t hesitate to reach out if you ever need assistance or have any questions – we’re more than happy to help!

Wishing you continued fun and good luck on your gaming journey!

Kind Regards,
Monixbet Casino Team

Rated 5 out of 5 stars

Monixbet casino has been nothing but a…

Monixbet casino has been nothing but a pleasure so far, I have my own personal VIP manager who swiftly answers any questions I may have..
Also they have a lot of promotions and free spins and cash bonus very often, most days in fact.
5 stars from me
Shanet84

January 30, 2025
Unprompted review
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Reply from Monixbet

Dear Shane Tyson,

It's truly a pleasure to hear that your experience with us has been so positive! Providing top-notch service, especially through our dedicated VIP managers, is something we take great pride in. We know how important it is to have quick and reliable support, and it’s fantastic to hear that your manager has been there for you whenever needed.

We’re also thrilled that you’re enjoying our promotions! Keeping things exciting with frequent bonuses and free spins is our way of making sure every visit to our platform feels rewarding.

Thanks for taking the time to share your thoughts—and for the 5 stars! We’ll keep doing our best to make sure your experience remains just as enjoyable.

Wishing you many more lucky spins!

Kind Regards,
Monixbet Casino Team

Rated 5 out of 5 stars

The best site for a gamble

January 30, 2025
Unprompted review
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Reply from Monixbet

Dear Job van Rijn,

Thank you so much for your fantastic feedback! We’re truly delighted to hear that you consider our platform the best site for gambling. It’s incredibly rewarding to know that we’re able to offer you the type of experience you’re looking for. We put a lot of effort into ensuring that everything – from the selection of games to the quality of service – meets the high standards our players deserve.

We understand that every player is looking for something different, and we’re glad to know we’re hitting the mark for you. Your words are truly appreciated and motivate us to keep improving.

Once again, thank you for taking the time to share your thoughts. We look forward to providing you with even more great experiences in the future!

Kind Regards,
Monixbet Casino Team

Rated 5 out of 5 stars

:)))) I happy to pley

October 1, 2024
Unprompted review
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Reply from Monixbet

Dear Anton,

Thank you for sharing your thoughts with us! We’re absolutely delighted to hear that you’re enjoying your time here! It’s always a pleasure to know that our players are having fun and making the most of their experience.

We hope your good vibes continue as you play, and that every game brings you even more excitement!

Looking forward to having you with us for many more games!

Kind Regards,
Monixbet Casino Team

Rated 4 out of 5 stars

The pay out times are better than…

The pay out times are better than before.

January 22, 2025
Unprompted review
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Reply from Monixbet

Dear Jos Ruijters,

Thank you for taking the time to share your feedback with us! We’re excited to hear that you’ve noticed an improvement in our payout times. We’re always working to enhance the experience for our players, and it’s great to know that our efforts are making a difference.

Your satisfaction is very important to us, and we’re committed to continuing this progress. We look forward to providing you with even more enjoyable and seamless experiences in the future.

Kind Regards,
Monixbet Casino Team

Rated 5 out of 5 stars

Vip service is very useful

Vip service is very useful

January 25, 2025
Unprompted review
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Reply from Monixbet

Dear Dee,

We’re so glad to hear that you’ve found our VIP service useful! At our casino, we understand how important it is to feel valued, and we’re thrilled that our personalized service has made a positive impact on your experience. We strive to ensure that every detail is taken care of, so you can enjoy your time with us to the fullest.

If there’s anything more we can do to enhance your experience, don’t hesitate to let us know. Your satisfaction is our top priority, and we’re always here to make sure your time with us is exceptional.

Thanks again for your feedback – it truly means a lot to us!

Kind Regards,
Monixbet Casino Team

Rated 5 out of 5 stars

Good casino!

Nice play, a lot of choice. Good service from your vip manager. Fast withdraws.

January 23, 2025
Unprompted review
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Reply from Monixbet

Dear Kelly,

Thank you for your feedback and for taking the time to share your thoughts with us. We’re so glad to hear that you enjoyed your experience with our platform! It’s always a pleasure to see players enjoying the wide range of games we offer.

Our VIP managers work hard to ensure a smooth and personalized experience for our loyal players, so we’re thrilled that you felt supported and received the attention you deserve. Your satisfaction is a top priority for us, and we’re always looking for ways to enhance the experience for our community.

We also appreciate your comments about our withdrawal process. We understand that speed is key, and we’re glad to hear that your transactions have been processed efficiently.

Looking forward to seeing you back on our platform soon for more fun and exciting moments! Your continued support means a lot to us.

Kind Regards,
Monixbet Casino Team

Rated 5 out of 5 stars

Great site and games

January 1, 2025
Unprompted review
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Reply from Monixbet

Dear Bernt Verhulst,

Thank you for your wonderful feedback! We’re really glad to hear that you’re enjoying both our site and the games we offer. Our team works hard to make sure everything runs smoothly and that there’s always something new and exciting for players like you to discover.

We appreciate your support and are excited to continue bringing you an enjoyable gaming experience. Stay tuned for even more great games and updates ahead!

Kind Regards,
Monixbet Casino Team

Rated 5 out of 5 stars

Bob was very helpful when i had an…

Bob was very helpful when i had an issue with deposit, quickly resolved,decent site for sports betting and quick withdrawals, good markets too!

January 23, 2025
Unprompted review
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Reply from Monixbet

Dear David,

Thank you for sharing your experience with us!

We're so glad to hear that Bob was able to assist you quickly and effectively with your deposit issue. It's great to know that our sports betting platform is meeting your expectations, and we’re thrilled to hear you’re enjoying our range of markets and fast withdrawals.

We aim to provide a smooth and enjoyable experience for all our players, so your feedback means a lot to us.

Kind Regards,
Monixbet Casino Team

Rated 1 out of 5 stars

No chance of winning you get no…

No chance of winning you get no features for free spins.
I've tried to close my account but they won't do it...keep emailing back saying try our bonuses etc.
ABSOLUTE CROOKS

January 23, 2025
Unprompted review
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Reply from Monixbet

Dear Col,

Thank you for your feedback! We’re sorry to hear that your experience hasn’t been as expected.

When it comes to game outcomes, we want to remind you that all results are completely dependent on luck, as we do not have any influence over the results. Our games are provided by fully licensed and trusted game developers, ensuring fairness and transparency in every spin or hand.

Regarding your request to close your account, we understand your concerns. Our managers are always ready to offer various solutions to help resolve the situation, whether it’s exploring account closure options or finding a different path forward. If none of these options work for you, we’ll gladly process your account closure request.

If your account hasn’t been closed yet, please reach out to us directly via email with the details so we can ensure your request is handled promptly.

We hope that things take a turn for the better for you soon, and thank you again for taking the time to share your thoughts.

Kind Regards,
Monixbet Casino Team

Rated 4 out of 5 stars

Nice games!

January 22, 2025
Unprompted review
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Reply from Monixbet

Dear Damian,

Thank you for your feedback! We’re thrilled that you’re enjoying the games we offer. Our team works hard to ensure a diverse selection that caters to all types of players, and it's great to know you're having fun with them.

If there’s a specific game or feature you’d like to see more of, we’d love to hear your thoughts. Your input helps us continuously improve and enhance your experience!

Thank you for being part of our community, and happy gaming!

Kind Regards,
Monixbet Casino Team

Rated 5 out of 5 stars

In my own words

In my own words, this is a great site with even better support, I wish everyone on this site a good vip manager like mine, ADAM.

January 21, 2025
Unprompted review
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Reply from Monixbet

Dear Hugo,

Thank you so much for your kind words! We're thrilled to hear that you’re enjoying your experience with us and that Adam has made such a positive impact as your VIP manager. Our team works hard to ensure every player has top-tier support, and it’s great to know that Adam has been able to meet your expectations.

We truly appreciate your feedback and are grateful to have you as part of our community.

Wishing you continued success and enjoyment on your journey!

Kind Regards,
Monixbet Casino Team

Rated 5 out of 5 stars

good site to play slots online

good site to play slots online. Good VIP treatment and fast response by email.

January 21, 2025
Unprompted review
Monixbet logo

Reply from Monixbet

Dear Toine,

Thank you for your kind words! We're thrilled to hear that you've been enjoying your experience with us. It’s always great to know our players are getting the most out of the site, especially when it comes to our VIP treatment and speedy email support.

We’re always here to ensure that your time with us remains seamless and fun.

Thanks again for your feedback, and we look forward to having you with us for many more exciting sessions!

Kind Regards,
Monixbet Casino Team

Rated 5 out of 5 stars

Very good and trustable Casino

Very good and trustable Casino , a lot of good games and providers! Nice contact with support! And lot of fun!

January 21, 2025
Unprompted review
Monixbet logo

Reply from Monixbet

Dear DDR,

Thank you so much for taking the time to leave such a wonderful review! We're absolutely thrilled to hear that you’re enjoying your time with us and that you find our casino trustworthy. We always strive to offer a wide range of high-quality games from top providers to ensure there's something for everyone.

It’s fantastic to hear that your experience with our support team has been positive too! We truly value the connection we have with our players, and it’s great that you feel well taken care of. Our team is always ready to assist with any queries or concerns, and we’re happy to know that you're feeling the support.

Most importantly, we're so glad you're having fun — that’s what matters most to us! The thrill of the game is at the heart of everything we do, and your enjoyment is our top priority. We hope your winning streak continues, and if you ever need anything, feel free to reach out anytime.

Wishing you plenty of luck, big wins, and an amazing time ahead!

Kind Regards,
Monixbet Casino Team

Rated 5 out of 5 stars

i like the site

i like the site

January 21, 2025
Unprompted review
Monixbet logo

Reply from Monixbet

Dear niels vannuil,

Thank you so much for sharing your thoughts! We’re so glad to hear that you’re enjoying the site. It’s always great to know that our efforts are creating a positive experience for our players.

If there’s anything more we can do to make your time with us even better, don’t hesitate to let us know. We’re always here to help and improve your gaming adventure.

Thanks again for being part of our community—we look forward to seeing you around!

Kind Regards,
Monixbet Casino Team

Rated 5 out of 5 stars

Great casino

January 21, 2025
Unprompted review
Monixbet logo

Reply from Monixbet

Dear Finn Gelens,

Thank you for your kind words! We're thrilled to know that you're enjoying your experience with us. At our casino, we strive to create an environment that's fun, fair, and rewarding, so it’s fantastic to hear that we’re hitting the mark for you.

We're always eager to ensure our players are having the best time possible!

Looking forward to many more great moments together.

Kind Regards,
Monixbet Casino Team

Rated 5 out of 5 stars

Here’s the review in English:

Here’s the review in English:

I want to share my positive experience with this casino. Every time I provided my bank details, they have always processed payouts promptly the next day. The whole process was fast, reliable, and hassle-free. It’s reassuring to know they deliver on their promises.

January 21, 2025
Unprompted review
Monixbet logo

Reply from Monixbet

Dear Bebo,

Thank you so much for sharing your positive experience with us! It truly warms our hearts to know that your time with our casino has been such a satisfying one. Your feedback about our payouts is especially appreciated, as we aim to provide a seamless and efficient process for all of our players.

We understand that speed and reliability are crucial when it comes to financial transactions, and it’s reassuring to hear that our efforts have lived up to your expectations.

At our casino, we strive to make sure every step of your gaming journey is as smooth and worry-free as possible. Your trust in us means a lot, and we’re committed to maintaining that level of service every time you play. We’ll always be here to ensure that your experience continues to be fast, reliable, and, most importantly, enjoyable.

Looking forward to seeing you continue to enjoy the games, and here’s to many more wins with fast payouts ahead!

Kind Regards,
Monixbet Casino Team

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