They are a fantastic casino with a huge variety of games of multiple providers! Also their sportsbook works extremely well with streamlined navigation and has a clear overview. On top of that.... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Based on reviews, created with AI
What people talk about most
Based on these reviews
i like the casino but the withdrawals take forever.No communication also so it makes it worse
Company replied
The processing of deposits takes a lot of time. In general, I like the setup of the casino, but it's almost impossible to get in contact with the customer service. They are almost always offline... See more
Company replied
Played live dealer roulette around 21:30 on Dec 14 and then some slots from Play’n GO. Live was smooth, dealers reacted quick, balance updated right away.
Company replied
Took bonus on Sunday Dec 16, used free spins on Spinomenal slots. Wager was easy to understand and I finished it same day, could withdraw after.
Company replied
good conpany and trustable, withdraws took couple hours and costumer service is very helpful, website is easy and modern
Company replied
I made a withdrawal and it went smooth. Didn’t take long and I got my money without problems. I’ve seen other projects delay things but here it worked fine for me.
Company replied
So far I like this project. Easy site many games fast withdrawal and no stress. I log in play and that’s it. Will keep using for now.
Company replied
support works fast, slots load quick, few freezes no big deal, overall happy
Thankyou mark for helping
Mia helped me out quick and neat!
Good service from Mark!
Dont play here. This casino is a scam. Ive deposited quite a large amount and yes you win some you lose some but winning here (compared to other casino's) is non existing. 5 euro winnings are consider... See more
Company replied
I left a 3-star review about Monixbet because of slow withdrawals, despite loving the RTP. Today the money arrived, and it’s clear the site is legit. Withdrawals are slow but reliable, so definitely u... See more
The slots are great on MonixBet. Mila is very helpful in the chat, good casino overall
support was on point, Mia helped me out today 👍
Very good service from mark
It’s a good monixbet site and the operators are quick to handle problems. Mia helped me friendly and quick, also nice free games
casino is great, service here is awsome, asked something got quick respnse, overall gr8 😉👍
crypto payments r fast, site clean, only minor delay with withdraw verification
Good service on monixbet, credits to Mark
I won €700 playing slot games on Monixbet. Even though it's been seven business days since the withdrawal was approved, they still haven't deposited my money. They're saying it's a problem with the pa... See more
I have been waiting over 2 weeks for my withdrawals. My account is fully verified, yet one withdrawal was cancelled without any explanation. I have contacted customer support more than 10 times... See more
Company replied
Waiting 6 business days on a approved withdrawal, not a problem if the customer service team actually provided some information instead of copy pasting macros. They tell me 'everything is good on our... See more
Company replied
DO NOT USE THESE USELESS MORONS. THEY REFUSE TO PAY YOU AND CONTINOUSLY PLAY STUPID. THEY GIVE YOU EXCUSE AFTER EXCUSE TRYING TO GET YOU OFF THE CHAT. There are so many better sites out there. Just do... See more
Worst casino i ever played. In the past it takes a maximum of 3 days to receive my withdrawals. But now, i wait 7 days en every time i contact the ‘vip’ manager they said it is a global issu... See more
This is a fraudulent casino, when I made my first withdrawal, I only needed to double the turnover to withdraw, but when I lost all the money my account and then recharged $200, I bet with a bet amoun... See more
Company replied
There you can play only if you play with small amount.you need wait for withdrawal more like 3 weeks(sometimes even longer)If you won big amount then you need almost 1 year to get money.because only 5... See more
Scam casino asf dont deposit here its a fully scam i have screenshots i won here the support wont help me if you deposit here youre a fool
Company replied
I made a deposit 4 days a go and i am still waiting that you guys gonna top up in my account. The support doesnt work, they transfer you direct in a que and nobody answer also on emails. Its a scam ca... See more
Company replied
Support not available, not reacting any mail, i am already waiting 8 days for a small withdrawal and it is still in "processing"
Waiting almost 3 weeks on my withdrawl. I am a vip player and stil dont have my money. Gordon tells me all the time that I have to wait but it is BS that a casino takes 3 weeks to payout. I will... See more
Company replied
Bad casino. I have right on a refund but the contact is very difficult. Mails were not answered and chat is even more impossible to get proper contact. I hire a lawyer and we go make work of this case... See more
Very bad casino they don’t pay you you’re withdrawals I am waiting for over 3 weeks now. And I don’t think they ever plan to give me my money. This whole site is a scam! You will get stress if you p... See more
Company replied
Monixbet.com, onderdeel van Fair Game Software KFT en HC Online Gaming, accepteert moeiteloos stortingen maar vertraagt of weigert uitbetalingen structureel... See more
Company replied
Dont respect the customers! When you want a gambling stop or account closing they wont let you?
Company replied
They won't pay and out and keep coming up with every excuse under the sun. Don't expect a payout
3.3
Average
283 reviews
Replied to 58% of negative reviews
Typically replies within 2 weeks
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Bad casino
Bad casino. I have right on a refund but the contact is very difficult. Mails were not answered and chat is even more impossible to get proper contact. I hire a lawyer and we go make work of this case.
August 13, 2025
Unprompted review
They don't deposit my money
I won €700 playing slot games on Monixbet. Even though it's been seven business days since the withdrawal was approved, they still haven't deposited my money. They're saying it's a problem with the payment provider and pushing it forward. Don't trust this site, folks. Even if you win, you won't get your money.
August 20, 2025
Unprompted review
Very bad casino they don’t pay you…
Very bad casino they don’t pay you you’re withdrawals I am waiting for over 3 weeks now. And I don’t think they ever plan to give me my money. This whole site is a scam! You will get stress if you play here they are scammers. It should not take 3 weeks to give people there money. And the vip manager keeps on lying that I will get my funds you will most definitely not! So save you’re money and don’t fall for this scam site. I gamble over 10+ years now and I have never waited so long for some money!!!
Update still no money received they keep on lying that the money will come were almost 4 weeks in…..
August 27, 2025
Unprompted review
Reply from Monixbet
Dear Laila,
We sincerely apologize for the delay you have experienced. Please rest assured that we are actively working on processing withdrawals and resolving all pending requests as efficiently as possible. Every legitimate winning will be fully paid, and your funds are guaranteed.
We understand that waiting for weeks can be frustrating, and we truly appreciate your patience while our team continues to manage these requests.
Thank you for your understanding, and we remain committed to ensuring that your experience is fair and secure.
Kind Regards,
Monixbet Casino Team
Do not play at this casino
Do not play at this casino! Warning. They do not pay you your money!
August 20, 2025
Unprompted review
Reply from Monixbet
Dear Roel Gerrits,
We’re sorry to hear about your experience. We would like to investigate the details of your situation on our side, but without account information, we are unable to do so. Please contact us via email using the address registered to your account so we can look into this matter thoroughly and provide assistance.
We appreciate your cooperation and hope to resolve this promptly.
Kind Regards,
Monixbet Casino Team
Waiting almost 3 weeks on my withdrawl
Waiting almost 3 weeks on my withdrawl. I am a vip player and stil dont have my money.
Gordon tells me all the time that I have to wait but it is BS that a casino takes 3 weeks to payout.
I will adjust my review when I recieve my money
August 11, 2025
Unprompted review
Reply from Monixbet
Dear Big g,
We sincerely apologize for the delay you’ve experienced with your withdrawal. Please be assured that we are actively working on processing all withdrawal requests as efficiently as possible.
We want to emphasize that every withdrawal is guaranteed to be paid. We truly appreciate your patience and understanding as we continue to ensure that all transactions are completed smoothly.
Thank you for bringing this to our attention, and we hope your upcoming experiences on our platform meet your expectations fully.
Kind Regards,
Monixbet Casino Team
Waarschuwing: Monixbet.com betaalt niet uit – speel hier NIET! Warning: Monixbet.com does not pay out – do NOT play here!
Monixbet.com, onderdeel van Fair Game Software KFT en HC Online Gaming, accepteert moeiteloos stortingen maar vertraagt of weigert uitbetalingen structureel.
Ze gebruiken betaalpartners als Nuvei Ltd en Kryptonim, maar zodra je wint en geld terugvraagt, beginnen de “problemen”.
Zelf wacht ik al meer dan 14 dagen op een goedgekeurde uitbetaling. De support blijft zich verschuilen achter loze beloftes, scripts en een zogenaamde “VIP manager Paul” die niets oplost. Velen maken ditzelfde mee – in Nederland én daarbuiten.
Let op: je storting gaat direct door, maar uitbetalen? Dan ineens wél verificatie, extra controles of een 'technisch probleem'. Dat is misleiding.
Feiten:
Uitbetalingen blijven hangen in “processing”
Geen bewijs van betaling, geen deadlines
Support ontwijkt en stelt gerust zonder actie
Niet gereguleerd in Nederland
Verwijderen van je account gebeurd sommige mensen ook!
Wat jij kunt doen:
Publiceer je ervaring (Trustpilot, Reddit, forums)
Bewaar bewijs: screenshots, chats, e-mails
Zoek contact met andere spelers voor gezamenlijke actie
Meld het bij Kansspelautoriteit, ECC of MGA
Laat je niet misleiden door standaardreacties als “wat jammer dat het zo gelopen is…” dat is een script, geen oplossing. Deel dit bericht en waarschuw anderen. Speel veilig – niet bij Monixbet.com.
Warning: Monixbet.com does not pay out – do NOT play here!
Monixbet.com, operated by Fair Game Software KFT and HC Online Gaming, accepts deposits without issue but systematically delays or refuses withdrawals.
They use payment partners like Nuvei Ltd and Kryptonim, but as soon as you win and request a payout, the “problems” begin.
I myself have been waiting more than 14 days for an approved withdrawal. Support hides behind empty promises, scripts, and a so-called “VIP manager Paul” who solves nothing. Many others face the same situation – in the Netherlands and beyond.
Be aware: your deposit is processed instantly, but when it comes to payouts? Suddenly they require verification, extra checks, or claim a “technical problem.” That’s deception.
Facts:
Withdrawals stay stuck in “processing”
No proof of payment, no deadlines
Support avoids action and only reassures
Not regulated in the Netherlands
Account deletion happens to some people too!
What you can do:
Post your experience (Trustpilot, Reddit, forums)
Save your evidence: screenshots, chats, emails
Connect with other players for collective action
Report to the Kansspelautoriteit, ECC, or MGA
Don’t be fooled by canned responses like “we’re sorry to hear this…” – that’s a script, not a solution. Share this message and warn others. Stay safe – do not play at Monixbet.com.
August 1, 2025
Unprompted review
Reply from Monixbet
Dear ES,
We appreciate you sharing your experience and are truly sorry for the inconvenience caused by the delay in processing your withdrawal. Please know that your payout is actively being handled, and we are making every effort to finalize it as soon as possible. We understand that waiting can be frustrating, and we thank you for your continued patience.
Should you need any further information or assistance regarding your withdrawal status, do not hesitate to reach out to our support team via email or live chat. We are dedicated to ensuring a trustworthy and smooth experience for all our players.
Kind Regards,
Monixbet Casino Team
This is a fraudulent casino
This is a fraudulent casino, when I made my first withdrawal, I only needed to double the turnover to withdraw, but when I lost all the money my account and then recharged $200, I bet with a bet amount of $235, and I couldn't make the withdrawal when I wanted to withdraw. I contacted customer service, they said I needed to bet 3 times the turnover to withdraw, and they required me to bet 622 euros, and then I bet more $300, but when I wanted to withdraw, I found that I still couldn't withdraw. They said they needed to contact their superiors, and said there would an email reply, but there has been no news. Now the customer service is also unreachable, and now the withdrawal can't be operated either. On this platform, have always been losing money. Now the balance in my account can't be withdrawn either. It's simply a fraudulent casino.
June 28, 2025
Unprompted review
Reply from Monixbet
Dear 迪迪,
Thank you for sharing your experience with us. We genuinely regret that you are feeling frustrated with the withdrawal process. We would very much like to look into the details of your situation from our side to provide clarity and assistance. However, without specific account information, we are unable to proceed with a thorough review.
Please reach out to us directly via the email address associated with your registered account. This will enable our team to investigate your case more effectively and offer you a personalized resolution.
We appreciate your patience and hope to resolve this matter to your satisfaction soon.
Kind Regards,
Monixbet Casino Team
Dont play here
Dont play here. This casino is a scam. Ive deposited quite a large amount and yes you win some you lose some but winning here (compared to other casino's) is non existing. 5 euro winnings are considered a "big" win. I filed a complaint with local authorities as they are operating illegally and are scamming people. Furthermore, more than once Ive asked them to cloae my account but they just dont follow up. Dont play here!!!!
June 27, 2025
Unprompted review
Reply from Monixbet
Dear ESC,
Thank you for sharing your feedback. We understand your concerns and would like to clarify that all game outcomes depend solely on luck, as we have no influence over the results. All our games are provided by licensed and regulated providers to ensure fairness and transparency. We truly hope that luck will be on your side in the future.
Regarding your request to close the account, we would like to review your situation in detail. However, without your account information, we are unable to proceed. Please contact us directly via the email address registered to your account so that we can assist you promptly and resolve your concerns.
We appreciate your patience and look forward to hearing from you.
Kind Regards,
Monixbet Casino Team
Fantastic casino, but slow withdrawals.
They are a fantastic casino with a huge variety of games of multiple providers! Also their sportsbook works extremely well with streamlined navigation and has a clear overview.
On top of that... Their customer support is very, very good and friendly! They answers requests lightening fast and they always welcome your questions.
They only reason I do not give 5 out of 5, is the withdrawal time. That is, when you choose bank transfer as the method.
It can take up to anywhere from 3 days to 2 weeks for the funds to arrive, which is, for me, a bit of a turnoff if you will.
If they can manage to shorten that period, I will be more than happy to give them a 5/5!!!
June 24, 2025
Unprompted review
Reply from Monixbet
Dear Toto Master,
Thank you for taking the time to share such a detailed and thoughtful review. It truly means a lot to us when players reflect on various aspects of their experience — from the game variety and sportsbook performance to the responsiveness of our support team. Your kind words about our staff are especially appreciated and will certainly be shared with them.
Regarding your concern about withdrawal speed — you’ve raised a valid point. The time it takes for a withdrawal to be completed can indeed vary depending on the chosen payment method, particularly when it comes to traditional bank transfers. Additionally, all withdrawal requests are handled in a live queue by our payments department, which verifies each transaction with care to ensure both accuracy and security.
If you currently have a pending withdrawal that’s taking longer than expected, or simply wish to check the status, please don’t hesitate to reach out to us via our live chat or email support. We’re always here to assist and will gladly provide an update.
Thanks again for your valuable feedback!
Kind Regards,
Monixbet Casino Team
good conpany and trustable
good conpany and trustable, withdraws took couple hours and costumer service is very helpful, website is easy and modern
June 3, 2025
Unprompted review
Reply from Monixbet
Dear ric,
Thank you sincerely for sharing your impressions — we truly appreciate your openness and the time you took to highlight the aspects of your experience that stood out.
Hearing that you found our platform both trustworthy and easy to navigate is incredibly rewarding. We’ve put a lot of thought into designing a space that feels modern, intuitive, and most importantly, reliable — so knowing it worked well for you reinforces that we're on the right path.
We’re especially pleased that your withdrawals were processed swiftly and that our customer support team left a positive impression. Responsiveness and clarity are values we hold dear, and it's always great to hear when they shine through in real interactions.
Thanks once again for placing your trust in us.
Kind Regards,
Monixbet Casino Team
Reply from Monixbet
Dear Thomas Slutter,
Thank you so much for taking the time to share your feedback with us! We’re thrilled to know that our chat support team was able to provide you with the assistance you needed. At our casino, we believe that a smooth and supportive experience is key to enjoying your time with us, and it’s great to hear that we could contribute positively to your journey.
Our support team is dedicated to making sure you feel heard and helped at every step, whether it’s answering questions or resolving any concerns. It’s always reassuring to hear that our efforts are noticed and appreciated.
Wishing you continued fun and good luck at the casino!
Kind Regards,
Monixbet Casino Team
Dont respect the customers
Dont respect the customers! When you want a gambling stop or account closing they wont let you?
April 16, 2025
Unprompted review
Reply from Monixbet
Dear Dan,
Thank you for sharing your feedback with us. We take issues related to responsible gambling very seriously and are committed to offering the best support possible. We understand the importance of managing your account and any requests you may have, including self-exclusion or account closure.
We would like to address your concern directly and investigate the details from our side to resolve the issue promptly. Please reach out to us at our support email, and we will work with you to ensure everything is handled correctly.
Your satisfaction and well-being are our top priority, and we are here to help.
Kind Regards,
Monixbet Casino Team
Hello
Hello, I want to share my experience. I lost money, I found out that I was addicted to gambling, they didn't block my account, I probably lost it again... I have screenshots, where can I apply for gambling incentives?
April 5, 2025
Unprompted review
Reply from Monixbet
Dear dei vaic,
Thank you for sharing such a personal experience with us.
Responsible gaming is one of our highest priorities.
Our team would really like to review the details of your case. However, at this point, we do not have enough information to initiate an internal investigation, as we cannot identify your account without specific details.
Please reach out to us via our support email using the same email address associated with your casino account. This step is crucial so that we can verify your identity, locate your profile, and thoroughly examine what occurred.
You’re not alone in this — and we’re ready to do our part responsibly.
Kind Regards,
Monixbet Casino Team
Ridiculous
Will update if I actualy get withdrawal in 48 hours but the time spent verifying (2+hours of back and forth emails) suggests I won’t get it atall
March 14, 2025
Unprompted review
Reply from Monixbet
Dear Name,
We truly appreciate you taking the time to share your feedback, and we regret to hear that the verification process has been frustrating for you. We completely understand that waiting can be inconvenient, and we are always happy to assist you through this sometimes complex procedure. However, verification is a crucial step designed to protect not only your account and funds but also the integrity and security of our platform.
Regarding withdrawal processing times, several factors can influence the speed of transactions. The method you choose for withdrawals plays a significant role, as different payment providers have varying processing times. Additionally, all withdrawal requests are reviewed by our finance team in a live queue, ensuring that each transaction is handled with the necessary diligence and security checks.
If you are still waiting for your withdrawal and would like to check the current status, please don’t hesitate to reach out to our support team via live chat or email. We’d be more than happy to provide an update and assist you further.
We appreciate your patience and hope to resolve this matter smoothly for you.
Kind Regards,
Monixbet Casino Team
Well they said that I have put wrong…
Well they said that I have put wrong IBAN but that is imposibble because I have checked it 100 times before confirming. Now they ask me to change my details but website literally doesnt allow me to change details and gives error.
6th March: I have contacted them via e-mail and I will change my review once i receive my money.
8th March: They are still claiming I have put wrong details eventhough I have provided them with screenshots and PDF file.
10th March: After one week I have received my first withdrawal and waiting for my second one. Customer service on e-mail was answering my questions super fast therefore I changed it to 4 stars but withdrawal times are extremelly long
March 6, 2025
Unprompted review
Reply from Monixbet
Dear klant,
Thank you for your feedback, and we truly appreciate your patience as we work through these issues. We are sorry for the frustration you've experienced regarding the details and the difficulties with the website, as we understand how important it is to ensure everything is in order for your withdrawals.
Regarding the withdrawal times, we want to reassure you that several factors can affect the processing speed, including the payment method you have selected and the verification process handled by our dedicated team. All requests go through a thorough review, and depending on the queue and specific requirements, it may take a little longer than expected.
We are grateful for your understanding in this matter and are pleased to hear that our customer service has been responsive in assisting you. We hope that your second withdrawal will be processed without delay and will arrive promptly.
If you have any further questions or concerns, please don’t hesitate to reach out. We are happy to help and ensure that your experience is smooth moving forward.
Thank you once again for your patience and feedback.
Kind Regards,
Monixbet Casino Team
Real bad game play if you do win and…
Real bad game play if you do win and that's not very often it's takes too long to pay out
February 6, 2025
Unprompted review
Reply from Monixbet
Dear john,
Thank you for sharing your thoughts with us.
We understand that the gaming experience can be frustrating at times, especially when the wins are rare, and we want to emphasize that the outcome of our games is entirely dependent on luck. As a casino, we have no influence on the results, and all of our games are provided by licensed and trusted game providers. We truly hope that your next session brings you the results you're hoping for, and that luck is on your side soon!
Regarding the withdrawal process, we would like to remind you that the speed of withdrawal depends on the payment method you've selected. Some methods may require more time than others due to various factors outside our control. Additionally, all withdrawal requests undergo a verification process by our specialized team, and due to the volume of requests, there may be some delays as we handle each case in the order it is received.
If you're experiencing significant delays or just want to check on the status of your withdrawal, please don't hesitate to reach out to our support team via live chat or email. We are always here to assist and ensure that everything is moving smoothly.
Thank you for your patience and understanding, and we truly hope your next gaming experience is more rewarding.
Kind Regards,
Monixbet Casino Team
They pay u for a good review
They pay u for a good review. I did it aswell just to get the bonus. I played for a lot of money but once u have an issue with a payment they dont do anything. They only help u if they can get more money out of you. Really bad and Im gonna switch casino.
February 24, 2025
Unprompted review
Reply from Monixbet
Dear Johannes Bäume,
Thank you for sharing your thoughts with us. We truly value the honest feedback from all our players, whether positive or negative, as it plays a crucial role in helping us continually enhance our services. Every player’s experience matters, and we appreciate the time you’ve taken to share yours with us. We enjoy showing appreciation to our players, which is why we offer bonuses and promotions. It’s our way of saying thank you for your time with us.
We want to ensure that any issues you may have encountered with payment withdrawals are resolved promptly. Unfortunately, without access to specific account details, it’s difficult for us to verify the situation from our side. However, if you’re still facing difficulties or have concerns regarding your withdrawals, we’d be happy to look into it further. Please don’t hesitate to reach out to us via live chat or email, and our team will be more than willing to assist you in resolving any outstanding issues.
We hope we can assist you further, and we remain at your service for any other inquiries.
Kind Regards,
Monixbet Casino Team
Great casino with enough games!
Great casino with enough games!! Top service, fast withdwarls and a good vip manager Maya!!
February 23, 2025
Unprompted review
Reply from Monixbet
Dear sjors grinwis,
It’s fantastic to hear such positive words from you! We truly appreciate you taking the time to share your experience and are thrilled that you’re enjoying both the variety of games and the level of service we strive to provide.
Fast withdrawals are always a priority for us, and it's great to know that you've experienced smooth and efficient processing times. And of course, a special shoutout to Maya—our VIP managers work hard to ensure that our valued players receive top-tier service, so it’s wonderful to see her efforts recognized!
We look forward to seeing you continue to enjoy everything our platform has to offer!
Kind Regards,
Monixbet Casino Team
Reply from Monixbet
Dear Aron,
Thank you for your fantastic feedback! We’re so glad to hear that you had a great experience with us. We put a lot of effort into offering a wide range of exciting and authentic games that are both fun and trustworthy, so it's wonderful to know that it’s resonating with you.
We believe that the key to a memorable experience is providing a platform that’s not only legitimate but also enjoyable, and your comments confirm that we're heading in the right direction. If you ever have any questions, suggestions, or even new games you'd love to see, don’t hesitate to let us know. We always want to improve and make sure our players have the best time possible.
Thanks again for choosing us and sharing your thoughts. We hope to see you back soon for more fun and great wins!
Kind Regards,
Monixbet Casino Team
Very helpfull support team
Very helpfull support team. Great games in the casino.
February 20, 2025
Unprompted review
Reply from Monixbet
Dear Andy Hajema,
Thank you so much for your kind words! We’re thrilled to hear that you’ve had a positive experience with both our support team and the games we offer. We strive to create an environment where our players feel valued and supported, and it’s great to know that our efforts are making a difference for you.
If there’s anything else we can assist you with, whether it’s exploring more games or providing additional support, don’t hesitate to reach out. We’re always ready to help you make the most of your time with us.
Thanks again for being part of our community, and we hope you continue to enjoy all that we have to offer!
Kind Regards,
Monixbet Casino Team
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