Monki Reviews 632

Ordered something as a gift and received completely the wrong thing. Absolutely pathetic they could completely botch a simple order. Do not buy from this company.

I've ordered 5 times from monki, and each time something I've ordered doesn't come because it turns out it was out of stock. Absolutely HATE that they oversell their products.

I ordered some underwear from Monki and they had a three for two on pants. I therefore got three bras and three matching pants. Two of the pants came and the third didn't. There was no explanation, I have contacted the customer service a few times but no response. I really loved the quality of the underwear but would not order from again as who knows if your full order will be sent. It wasn’t out of stock either as they were still selling them on the website when I went to check.
Terrible customer service, I understand we are in a pandemic so expect the reply time to be slow but we are getting close to two months now. Would not buy from again.

I bought the cream corduroy trousers. They are perfect! I'm 5"3 and was unsure whether they'd fit me, but they did and the fit was great. I usually buy size 6/8 uk so I bought size 34. I have bought things from this company before and they've always been great quality! I love them! :)

Love this shop and the interesting designs they have to offer, I’d buy again. Would love for them to bring their old designs back, for example, a design line with patterns or a print of small leopards. Their prints are my favourite thing about them.

If there is less than one star, that's what I would be using. Poor service, The order was shipped to a location that no longer takes Courier deliveries but Monkiclaimed not to be aware. Waste of time, gifts did not arrive, customer service is not what I would deem to be helpful - the 15% discount is to blind side customers given that they won't receive a refund in timely fashion., Disappointed for my niece but never again

Excellent customer service!
I had attempted to use a discount code on the site, I realised once I paid that the discount hadn’t been applied. I emailed Monki and explained the situation, fully expecting them not to care. But they emailed me straight back (and called me) to explain why they think the discount might not have worked (totally my fault as I checked out as a guest). They were so kind and understanding, they offered to still give me the discount regardless. They were honest, kind and responded so quickly. HIGHLY recommend!

The first time I ordered something from Monki, it didn't go well and my order got cancelled. But when I ordered again a few days ago, I received my package really fast and everything was satisfactory.

I had a good experience with their customer service, I had returned two items which ended up LIP - they refunded me back straight away before receiving the items. good service! The coat is lovely too - thank you x

First time after years of online shopping at Monki, I received no email order verification of any sort to track or even confirm that my order took place, but my bank account was charged. After contacting customer service, I was told that the "system somehow didn't want to cooperate" which is very a frustrating thing to hear and that I have to deal with this on my own by contacting the 3rd party bank or something. Is it that your customer service workers are this incompetent or just so lazy?
The 3rd party paid my money back after a few weeks (Monki had told me it would happen automatically in 24 hours, hopefully). However, the time and effort I spent for a "cancelled" order is just unbelievable and a 15% discount will not make me live through this again.
Monki is too paltry to justify the effort (which I happened to like but now I realise serious and sincere companies deserve more attention)

Monki Wool blend coat was made from very bad quality of fabric. This wool fabric like sieve. Is not suitable for any weather condition. I was wearing this coat just four times and the fabric has already covered with pellets . Not recommend buying them.

Order number 802454550
First time shopping with Monki, as I had wrongly assumed it was a fast fashion brand. I found the service to be prompt, efficient and helpful, keeping me very well informed every step of the way until I received the order. The clothing itself was just as the pictures showed, fit true to size and is of excellent quality. I'm very pleasantly surprised and I will certainly be back for more.

I was pleasantly surprised by how helpful the customer service team was at Monki. I purchased many items over many years and I'm usually happy with the quality of the products, especially the "basic" tees and long sleeve tops. I however had a knitted jumper dress that I got in September and worn and washed twice and it frayed badly, also had a pair of boots that was unused as I haven't had the chance to wear it anywhere during lockdown. I contacted the customer service via email if I will be able to return these as I didn't have the returns note anymore and whether the jumper dress can be classified as faulty. A day later I received a phone call from a super friendly lady and they agreed to the return and sent me a replacement returns note. Royal Mail wasn't able to locate my parcel at some point so I had to contact Monki again to ask if they will still able to refund me and claim the price back from Royal Mail. I again received a phone call with a quick turnaround and been told not to worry. Couple of days later they received my return and the refund has been processed as promised. Very happy and Thank you for the lovely lady whom I've been speaking to on the phone :-) Would highly recommend

I have always been a loyal customer of Monki. I enjoy their products and decided to try out their online store for the first time.

When I received my order, 1 item was missing and my cardigan was visibly soiled, with grey marks all over it. I reported this to Monki to which they kindly emailed me a compensation voucher for the inconvenience caused (15% off and free shipping).

When I placed my second order, the voucher did not work for some reason. I then had to email them, and they said they would do this manually. However, they would only do this once I get my shipping notification.

I received my shipping notification, and emailed them once again. My compensation voucher was now processing. I check the amount, and they haven't even applied this voucher to the correct order! Instead, it was applied to my first order which doesn't make sense if they asked me to notify them once shipping was alerted to me. Therefore, the incorrect amount had been refunded to me.

This has caused me a lot of frustration and stress, as well as time and energy put into my emails, only to then be responded by templates that didn't even highlight my concerns.

Very disappointed from a customer's point of view, especially from someone who enjoys their products. I will not be using their online store again as it has been an awfully tiring and troublesome shopping experience.

I was pleasantly surprised at Monki’s very prompt and friendly service with my recent order (I had an issue with the discount code). I also received my order sooner than expected. I’ve had bad experiences with certain other companies online so it is refreshing to be able to give good feedback for once!

EN: Very bad experience!! My girlfriend ordered here for the first time and also the last time! First they send the wrong item, then I also have to deal with a terrible customer service that is not friendly at all or trying their best to make it right. The item she eventually wanted to order is now no longer available because MONKI made a mistake themselves. We do not get any compensation here (what most large web shops do!). I called the customer service for her because she doesn't speak English very well (We live in The Netherlands), but at first they didn't even want to speak to me unless the 'account-holder' speaks!! After a very bad customer service experience I finally asked if I could speak to a supervisor / manager about this. They said they would put me through but after 5 minutes on hold they just hung up !!!

NL: Zeer slechte ervaring!! Mijn vriendin heeft hier voor het eerst besteld en ook meteen de laatste keer! Eerst versturen ze een verkeerde item, daarna krijg ik ook te maken met een verschrikkelijk slechte customer service die totaal niet vriendelijk is of hun best doen om het goed te maken. De item die ze uiteindelijk wilde bestellen is nu niet meer beschikbaar doordat MONKI zelf een fout heeft gemaakt. We krijgen hier totaal geen compensatie voor wat de meeste grote webshops wèl doen. Ik heb de customer service gebelt voor haar omdat ze niet zo goed engels spreekt maar eerst wilde ze me niet eens te woord staan tenzij de 'account-holder' spreekt!! Na een zeer slechte customer service ervaring vroeg ik uiteindelijk of ik een supervisor/manager kon spreken hierover. Ze zeiden dat ze me zou doorverbinden maar na 5 minuten aan de wacht hingen ze gewoon op!!!

I purchased twice before and was very happy with both orders. However I made another purchase of 6 items one was the wrong item I had to return 4. I’ve been trying to contact them about my refund for over a week with minimal contact from them, I them receive a refund with £13.01 missing! Still waiting for any real help. They are saying it could take up to 1.5 months! Very very disappointed. I do like the other items and want to keep purchasing from them but I am extremely disappointed with this experience!

Very happy with my order, however it did arrive slightly late hence 4 stars

I have ordered quite a number of times from Monki and everything was perfect. The clothes are lovely , good quality at a good price.

Always order from Monki,

After trying so long to find a good brand thats affordable and fits my style, I found Monki.
Love what the brand is about and their ad campaigns the only time i've had trouble is when I ordered a jacket and it was slightly different to what I was expecting but I sent it back and got my refund in good time.