MONPURE London Reviews 266

TrustScore 4 out of 5

3.8

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Rated 1 out of 5 stars

This product is yet another rip off on the market - targeting people desperate for hair regrowth. Having used it then went to a private clinic for a complete analysis - I've realised that this is jus... See more

Rated 5 out of 5 stars

I've been using the new ceramide complex bond repair Shampoo alongside the conditioner and its the perfect solution for my dry coloured treated hair.It has a rich creamy texture that has helped to dee... See more

Rated 4 out of 5 stars

I have serious scalp problems caused by stress. Every few years the problem erupts and as I get older (age 78yrs) I do not seem able to control the ‘monster’ Interested in your products so I am givin... See more

Rated 5 out of 5 stars

I have been using the Clarifying Scalp Scrub once a week for the last 3 months and the Follicle Boost Hair Density Serum every day for 3 months. Within the first few weeks I noticed that hair shedding... See more

Company details

  1. Beauty Product Supplier
  2. Hair Product Store

Written by the company

MONPURE London are the leading scalp and hair health experts, with results-driven products backed by scientists to nourish the scalp and strengthen the hair.


Contact info

3.8

Great

TrustScore 4 out of 5

266 reviews

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No history of asking for reviews

This company hasn't invited their customers, so reviews may not be representative

Hasn’t replied to negative reviews

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Rated 5 out of 5 stars

Lovely presented products

Lovely presented products. Can’t wait to try them.Love the fact that 15% is being donated to The Prince’s Trust. Thank you, will be a return customer for sure.

December 6, 2020
Rated 5 out of 5 stars

Lovely, quality Products and great service

Hassle free transaction, fast delivery. Arrived beautifully packaged. Haven’t yet tried all the items but what I tried smelt amazing and my hair and scalp feel great! First time customer I am really impressed.

December 5, 2020
Rated 4 out of 5 stars

Received really quickly

Received really quickly. This is my second purchase from monpoure. I was unsure whether to buy again as it’s so expensive and it did not make any difference to my hair loss. However, it was half price and, as the last lot had lasted 3 months plus I thought I would get more.
Your hair does feel like it has more volume with the shampoo and conditioner. The serum does soothe your scalp but as I have said my hair seemed to fall out just the same as before I began using this.

December 5, 2020
Rated 5 out of 5 stars

Works for me.

This shampoo and conditioner has greatly reduced my hair lose. I used to feel quite alarmed by the amount of hair that ended up in the shower whenever I washed it. Now there are just a few strands in the plug hole and my hair feels so much thicker. It is a little expensive but the bottles last a long time. It took several washes before I started to really see a difference but so glad I stuck with it.

December 2, 2020
Rated 5 out of 5 stars

Good customer service

The order process was simple and easy. After I placed the order I realised I had made a typo in my address, I emailed customer services and they quickly amended it for me.

The order was dispatched in 5 days and the delivery was carried out by UPS and took another 5 days. There were no issues there either. (International delivery to Europe)

November 28, 2020
Rated 5 out of 5 stars

What a fabulous company

What a fabulous company, I had the unfortunate experience of a damaged package arriving. No fault of Monpure I may add. However, with one email to Monpure it was resolved. Excellent customer service and fabulous products. Thank you Monpure for making my daughter's birthday.

November 27, 2020
Rated 3 out of 5 stars

The products are actually pretty good…

The products are actually pretty good especially the scalp mask, it smells amazing.

But i ordered twice and both times the products were leaking out? For the price its quite disappointing.

November 27, 2020
Rated 3 out of 5 stars

Love how fast products arrived from uk…

Love how fast products arrived from uk to the us. However the serum and shampoo were slightly leaking so I had to rush and use them right away to avoid waste. Hope the packaging is improved as well as the seals. The serum is hard to apply and the odor too strong

November 25, 2020
MONPURE London logo

Reply from MONPURE London

Hi,

I hope this finds you well. It's great to hear the products arrived so swiftly to the US!

We’re so sorry to hear that a product has been leaking a little. Please may we send you a couple of products free of charge to make up for this? Should you ever have any queries or concerns, please don't hesitate to reach out to a customer service representative, and we will make sure to do anything we can to improve your experience. We’re always here for our customers.

I would also like to reassure you that your bottle has not been tampered with. As part of commitment to the environment, we use a sustainable, recyclable aluminium seal on our shampoos and conditioners to prevent leakage during air travel. When the cap is machine applied, the seal twists up into the cap to keep the product from leaking.

So while it looks a bit odd when you open the bottle, this is the way it comes from our new, state of the art manufacturing plant in Germany which operates at the highest standards. We additionally randomly send our products to an outside UK laboratory for tests to ensure their purity.

Please get in touch with us on india@monpure.com so we can replace your products swiftly.

I look forward to your reply.
Kind Regards,
India

Rated 1 out of 5 stars

Absolute Frustration

I ordered a Moncure product on 1st November and it still hasn’t arrived!! This prolonged delay will definitely deter me and others from ever using Momcure in the future!!

November 12, 2020
MONPURE London logo

Reply from MONPURE London

Hi Helen, thank you for your feedback, we couldn’t agree more with your frustration!
Our delivery partners have been experiencing some unexpected delays due to COVID. We have been doing everything in our capacity to manage this however best possible. We do hope this global situation will resolve soon and deliveries will be smoother going forward. If you have any additional concerns then please do contact our customer services team, support@monpure.com.
Warm Regards, Kris, MONPURE.

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