Monster Bookshop Reviews 129

TrustScore 3 out of 5

2.8

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Rated 4 out of 5 stars

I received the book promptly but it was damaged on the cover during delivery. I notified Monster Books and they immediately sorted the problem out by sending out another copy. I gave 4 stars because I... See more

Rated 1 out of 5 stars

Same as other comments, this store seems to be a scam, no clue how they got 99% customer approval on ebay. I placed an order through ebay, they extended the delivery date because they don't have in s... See more

Rated 1 out of 5 stars

Similar experience to below/others. Book ordered, told out of stock, asked to be on back order - given a choice of refund or waiting, chose the latter. Forgot about it, tbh, then requested refund. Now... See more

Rated 5 out of 5 stars

I've ordered multiple times now from monster bookshop. The website is easy to navigate and suggests other related titles. All the books have arrived really quickly. Couldn't be happier (and about t... See more

Company details

  1. Book Store

Written by the company

Monster Bookshop is the perfect place for getting great discounts on new or second hand books online. We can ship to anywhere in the world from our warehouse in Leicestershire, UK. We are here to provide better value books to the lives of people across the world.


Contact info

2.8

Average

TrustScore 3 out of 5

129 reviews

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Rated 1 out of 5 stars

Terrible

I ordered two books, they sent one, I complained, they sent the same one again. I complained and said they were sending the other book I had bought. This didn't arrive. I complained again. I got the book I ordered over 7 weeks after ordering. Awful, disorganised company

November 25, 2023
Unprompted review
Rated 1 out of 5 stars

AVOID

Avoid at all costs… first book didn’t arrive, eventually replied to my email and said no tracking, they would send another - still not arrived !

This was a Christmas present, really disappointing !

December 18, 2023
Unprompted review
Rated 5 out of 5 stars

Excellent service

Excellent service
Book arrived very quickly and in perfect condition
Will definitely order from these again
Cheapest I could find for this book at the time

November 7, 2023
Unprompted review
Rated 2 out of 5 stars

Poor communication

I was informed my book was unavailable & was on back order so I tried to cancel, but after some very mixed messages the book arrived anyway. I was advised to send it back but as the emails had been so inconsistent I wasn't confident that I'd get my refund. I kept the book & found it a home with a friend. The book was fine, the communication wasn’t. I wouldn't use monster bookshop again.

December 1, 2023
Unprompted review
Rated 1 out of 5 stars

No confirmation email after I placed…

No confirmation email after I placed the order. Book didn't arrive for over 4 weeks, I called them up to find out where my order was, was told it was 'dispatched' but never delivered. Was then told it would be another 2 weeks until they could deliver again. Over a month to receive my order. Finally arrived not sure it would of ever arrived I not chased them.

December 11, 2023
Unprompted review
Rated 5 out of 5 stars

Well Done!

Placed order overseas (Finland). Quick responce of successful purchase. Collectible book was well packed and arrived to our mailbox in best shape. Service was simple and delivery quick. Thank you.

December 15, 2023
Unprompted review
Rated 1 out of 5 stars

Awful

Awful. Ordered a book, told there was a delay and could cancel the order and get a refund if I wanted instead of waiting. I opted for a refund but am still waiting two months later. Chased up and was advised book has since been sent, but it has never arrived. Will never use again.

January 24, 2024
Unprompted review
Rated 5 out of 5 stars

An excellent transaction

I placed my order and package arrived promptly. Goods were in excellent condition as expected. All was as it should be despite Christmas post.
Will happily use this company again

December 14, 2023
Unprompted review
Rated 1 out of 5 stars

I ordered a book from this seller…

I ordered a book from this seller on september last year 2023 and I am still awaiting delivery. Tried and failed repeated times to contact them left messages sent emails..etc they are scam artists who take peoples hard earned cash and rip them off. DO YOURSELF A MASSIVE FAVOUR AVOID LIKE THE PLAGUE.

September 14, 2023
Unprompted review
Rated 1 out of 5 stars

Bought a used book via Abebooks

Bought a used book via Abebooks, price was low but the description was ‘used but in excellent condition’. The book was ex-library and in very poor condition, in my judgement - pages very discoloured with marks all over. Wouldn’t recommend. Not worth the postage to return it.

January 17, 2024
Unprompted review
Rated 1 out of 5 stars

Very very bad packaging

I ordered a book that was supposed to be new.
It arrived with damage clearly because of the bad packaging (a plastic bag).

I wanted to send it back, but I had to pay the return postage myself. I won't be doing that.

I will never order from Monster Bookshop again.

If you like to receive your items in good condition, DON'T ORDER from Monster Bookshop.

January 12, 2024
Unprompted review
Rated 1 out of 5 stars

No book, no response

Ordered a book on 16th of Dec, now 10th Jan and still not arrived. I have emailed (no response or acknowledgement), I have called (line just rings out forever), I have tried to track my order but the constantly says the website is under repair (funnily enough it wasn't when it took my money).

Wish I'd read these reviews before purchasing. I have no book (£25 as it was for a gift) and no way of contacting for my money back.

Avoid!

January 10, 2024
Unprompted review
Rated 1 out of 5 stars

Never delivered

Not sure if it was a problem with Monster Bookshop or the delivery company, but my order never arrived and when I contacted Monster Bookshop weeks later about it, they did not offer to do anything to try and get my books to me just waited until I requested a refund and sent my money back.

December 21, 2023
Unprompted review
Rated 1 out of 5 stars

Ordered 2 books 12 days ago

Ordered 2 books 12 days ago. One was delivered within a few days, I emailed to check the other one was being delivered, they said there was high demand and a delay but promised to have it delivered by today. It was not delivered today. The book was an important Christmas gift. Looking at other reviews this place seems to be run by morons.

December 22, 2023
Unprompted review

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