14p Verification charge.. Woke up to see £29.50 taken out. Scamming pieces of ****. Anyone who is looking for the owner of the business see details below Alexandra Lily ANN Dewar 259 M... See more
Monstersavings
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See what reviewers are saying
This company was previously known as totallysavings. They do same trick every time to scam people. Typically take out 29.95 after 14 days without and email or subscription details to their offer and n... See more
These fraudulent thieves claim to have issued a refund, 7 working days later no refund on site. After some digging for my case I realise they were trading as Totally Savings before! They also have a r... See more
Have taken two payments from my bank for £29.50. Bank of Scotland said the company had been blocked but somehow it happened the second time. Have zero recollection of ever signing up for this service... See more
Company replied
Total scam I've had money took put too…
Total scam I've had money took put too and never even signed up to them one payment of 14p and then 30 pound out today not even a bloody member I would like that money back
July 14, 2023
Unprompted review
Reply from Monstersavings
We are sorry you are not happy with the service provided. Please note that the fees for the service are visible before signing up and you must agree to our terms and conditions. However, customer satisfaction is our main priority.
We have sent you a private message to respond to us with your details. Once we have these we will provide you with a full refund.
Kind regards,
Customer Service Team
Absolute joke of a company
Absolute joke of a company, taken £29.50
Out of my account without my permission. Rang them to get a refund and basically got told to do one. These are scammers stay well away!! Edit: now they’re saying they’ve sent me a private message, no message seen. Thieves!
July 14, 2023
Unprompted review
Reply from Monstersavings
We are sorry you are not happy with the service provided. Please note that the fees for the service are visible before signing up and you must agree to our terms and conditions. However, customer satisfaction is our main priority.
We have sent you a private message to respond to us with your details. Once we have these we will provide you with a full refund.
Kind regards,
Customer Service Team
I was scammed by monstersavings
I was struggling financially and looking for a loan, monstersavings have been taking 29.50 from my account for 4 months and I am now struggling to pay for important bills!
July 12, 2023
Unprompted review
Reply from Monstersavings
We are sorry you are not happy with the service provided. Please note that the fees for the service are visible before signing up and you must agree to our terms and conditions. However, customer satisfaction is our main priority.
We have sent you a private message to respond to us with your details. Once we have these we will provide you with a full refund.
Kind regards,
Customer Service Team
Robbed by this company not signed up to…
Robbed by this company not signed up to your scam and took £29.50 out of my account, well my bank fraud department are involved now
July 10, 2023
Unprompted review
Reply from Monstersavings
We are sorry you are not happy with the service provided. Please note that the fees for the service are visible before signing up and you must agree to our terms and conditions. However, customer satisfaction is our main priority.
We have sent you a private message to respond to us with your details. Once we have these we will provide you with a full refund.
Kind regards,
Customer Service Team
Thia company doesn't deserve even one…
Thia company doesn't deserve even one star. Taken money from my Bank account with no authority. If not returned it will be in the hands of the fraud team at Bank x
July 7, 2023
Unprompted review
Reply from Monstersavings
We are sorry you are not happy with the service provided. Please note that the fees for the service are visible before signing up and you must agree to our terms and conditions. However, customer satisfaction is our main priority.
We have sent you a private message to respond to us with your details. Once we have these we will provide you with a full refund.
Kind regards,
Customer Service Team
PLEASE REFUND MY MONEY BACK!!
PLEASE REFUND MY MONEY BACK!!! Scammers!!!
July 7, 2023
Unprompted review
Reply from Monstersavings
We are sorry you are not happy with the service provided. Please note that the fees for the service are visible before signing up and you must agree to our terms and conditions. However, customer satisfaction is our main priority.
We have sent you a private message to respond to us with your details. Once we have these we will provide you with a full refund.
Kind regards,
Customer Service Team
Total scam
Total scam, have taken money from my husbands account without signing up to anything! Just robbed his details!! Fraud at its best! Refund us now! Absolutely disgusting how your getting away with this!
July 7, 2023
Unprompted review
Reply from Monstersavings
We are sorry you are not happy with the service provided. Please note that the fees for the service are visible before signing up and you must agree to our terms and conditions. However, customer satisfaction is our main priority.
We have sent you a private message to respond to us with your details. Once we have these we will provide you with a full refund.
Kind regards,
Customer Service Team
Unethical and exploitative
I have never ever experienced a 'company' like this in my entire existence, thankfully. And after this is resolved, I hope to never experience another like it.
Earlier today, my partner noticed a £30 debit from his account by 'Monster Savings', a company entirely unfamiliar to both of us. Intriguingly, they claim he 'input card details into one of our sister company's websites', yet they conveniently omit to identify this 'sister company'. Not just a mere oversight but a conspicuous absence of transparency.
Despite emphatically denying any interactions with their services or ever having heard of them before, they insist that he must have input his card details somewhere?!
Their lack of compassion and unwillingness to provide any assistance says it all really. They aren't interested in helping or refunding you - they wouldn't have a business at all if they did! Clearly, customer satisfaction is not part of their business plan!
Exploiting customers in such a non-transparent manner is an affront to every ethical business standard in existence and may also infringe upon the UK's Consumer Rights Act 2015, which requires terms and conditions to be clearly communicated to customers.
Considering their insistence that we signed up for this brilliant service - a claim we unequivocally refute - you would expect at least an introductory communication. Any genuine, trustworthy, legitimate business would at least send a welcome email or a subscription confirmation, maybe even reach out to customers who have not utilised their services! Yet Monster Savings seem to have abandoned such basic norms of customer service.
At this point, I don't even care about the £30 that has been taken from us. My real concern lies with the unfortunate others who, judging from their reviews, have been similarly duped.
I'll be taking this to Trading Standards, fraud squad, and the police. Please do the same if you've also been victim to these people.
July 7, 2023
Unprompted review
Reply from Monstersavings
We are sorry you are not happy with the service provided. Please note that the fees for the service are visible before signing up and you must agree to our terms and conditions. However, customer satisfaction is our main priority.
We have sent you a private message to respond to us with your details. Once we have these we will provide you with a full refund.
Kind regards,
Customer Service Team
Upsetting
Hi,
This is an urgent matter so please address as soon as possible. You've taken several payments now from my account without permission or decency so I would like my money back since I did not sign up or benefitted in any way from any services that you might or might not provide. I will otherwise contact FOS to drive this forward if necessary but either way I deserve some answers ASAP.
PS: Later edit : I've appreciated you getting back to me and trying to do the right thing but it has been four days and no action taken. Any update on that ??? Please.
July 5, 2023
Unprompted review
Reply from Monstersavings
We are sorry you are not happy with the service provided. Please note that the fees for the service are visible before signing up and you must agree to our terms and conditions. However, customer satisfaction is our main priority.
We have sent you a private message to respond to us with your details. Once we have these we will provide you with a full refund.
Kind regards,
Customer Service Team
disgusted at this fxcking company
disgusted at this fxcking company, this company have tricked me into a subscription tray i didn’t even know i’ve signed up too through a load company and are taking 29.50 out of my bank and have left me with nothing im my bank! cancelled my card through the bank and still have taken another payment today! so i’m in - someone wants to give me my money back right now before i take this further, absolutely robbing scramming bxstards
July 7, 2023
Unprompted review
Reply from Monstersavings
We are sorry you are not happy with the service provided. Please note that the fees for the service are visible before signing up and you must agree to our terms and conditions. However, customer satisfaction is our main priority.
We have sent you a private message to respond to us with your details. Once we have these we will provide you with a full refund.
Kind regards,
Customer Service Team
Horrendous
I feel annoyed that I have to even give them 1 star. Basically confirming what everyone else is saying…
Never signed up to this shocking company but they have took 2 lots of payments from me. I haven’t even heard of them before. It’s worrying how they even get your details. They don’t reply to emails or complaints.
How is it right what they are doing? Absolutely horrendous.
June 29, 2023
Unprompted review
Reply from Monstersavings
We are sorry you are not happy with the service provided. Please note that the fees for the service are visible before signing up and you must agree to our terms and conditions. However, customer satisfaction is our main priority.
We have sent you a private message to respond to us with your details. Once we have these we will provide you with a full refund.
Kind regards,
Customer Service Team
A scam
Not even worthy of 1 star. Just like all the other reviews on here a total scam. They said I had an account with them but I received no confirmation to say I opened an account. Don't know how they got my card details and charged me. I asked for a refund and they refused. They should be reported to some sort of authority
July 5, 2023
Unprompted review
Reply from Monstersavings
We are sorry you are not happy with the service provided. Please note that the fees for the service are visible before signing up and you must agree to our terms and conditions. However, customer satisfaction is our main priority.
We have sent you a private message to respond to us with your details. Once we have these we will provide you with a full refund.
Kind regards,
Customer Service Team
SCAMMERS AVOIDD!
SCAMMERS AVOIDD!! Took £30 out my account for no reason emailed them and they still haven’t got back to me!!
July 4, 2023
Unprompted review
Reply from Monstersavings
We are sorry you are not happy with the service provided. Please note that the fees for the service are visible before signing up and you must agree to our terms and conditions. However, customer satisfaction is our main priority.
We have sent you a private message to respond to us with your details. Once we have these we will provide you with a full refund.
Kind regards,
Customer Service Team
This company is nothing but a scam !!
This company is nothing but a scam !!! signed me up through a 3rd party and debited £29.50 from my account with out any communication. Called their office to put in a complaint, was advised they are not competent enough to deal with complaints via telephone and to email them, emailed them to submit a complaint as well as informing if this money is not returned to me i will go FOS and they still continued to ignore me. Maybe trust pilot will get their attention ????
June 23, 2023
Unprompted review
Reply from Monstersavings
We are sorry you are not happy with the service provided. Please note that the fees for the service are visible before signing up and you must agree to our terms and conditions. However, customer satisfaction is our main priority.
We have sent you a private message to respond to us with your details. Once we have these we will provide you with a full refund.
Kind regards,
Customer Service Team
SCAMMERS
The same as other reviews. £30 taken from account with absolute no confirmation I ever signed up. They didnt even know my email and refused to refund as I was a few days off the cooling off period. Scam company exploiting desperate people. They know what they are doing and have stock answers to questions.
Further, they send a generic apology to these reviews offering a refund. They dont even have my details so how is that possible?
June 30, 2023
Unprompted review
Reply from Monstersavings
We are sorry you are not happy with the service provided. Please note that the fees for the service are visible before signing up and you must agree to our terms and conditions. However, customer satisfaction is our main priority.
We have sent you a private message to respond to us with your details. Once we have these we will provide you with a full refund.
Kind regards,
Customer Service Team
Very very unhappy I emailed the company…
Very very unhappy I emailed the company the first time money was taken and have been waiting for a reply only to have yet another £29.50 come out. I never agreed to being charged monthly however I was asked for to set up my bank details so they could confirm details for future loans!! Be aware people do not ever give your details to these people. I’m so unhappy have now lost almost £60 when I’m skint anyway single mum with a son to feed. I wanted a loan and have been taken for a fool.
Update: I don’t have a reference because I didn’t sign up to anything and the website asks for you to login to your account but I never made an account up so I’m confused. You only asked for my bank details just to confirm I had an active account to forward the loan to. Nothing about taking money out?!?
Update 2: I’ve emailed this ‘help’ email address three times with zero response over the last month
Help
@
monstersavings.co.uk
June 26, 2023
Unprompted review
Reply from Monstersavings
We are sorry you are not happy with the service provided. Please note that the fees for the service are visible before signing up and you must agree to our terms and conditions. However, customer satisfaction is our main priority.
We have sent you a private message to respond to us with your details. Once we have these we will provide you with a full refund.
Kind regards,
Customer Service Team
Still no refund as promised
May 17, 2023
Unprompted review
Reply from Monstersavings
We are sorry you are not happy with the service provided. Please note that the fees for the service are visible before signing up and you must agree to our terms and conditions. However, customer satisfaction is our main priority.
We have sent you a private message to respond to us with your details. Once we have these we will provide you with a full refund.
Kind regards,
Customer Service Team
Hi iv just checked my bank you've also…
Hi iv just checked my bank you've also taken money out my account iv not even signed up to your service's i want my money back!
June 23, 2023
Unprompted review
Reply from Monstersavings
We are sorry you are not happy with the service provided. Please note that the fees for the service are visible before signing up and you must agree to our terms and conditions. However, customer satisfaction is our main priority.
We have sent you a private message to respond to us with your details. Once we have these we will provide you with a full refund.
Kind regards,
Customer Service Team
Same as everyone else
Same as everyone else. £29.50 taken. I didn't sign up for anything.
Where have you messaged me?
June 23, 2023
Unprompted review
Reply from Monstersavings
We are sorry you are not happy with the service provided. Please note that the fees for the service are visible before signing up and you must agree to our terms and conditions. However, customer satisfaction is our main priority.
We have sent you a private message to respond to us with your details. Once we have these we will provide you with a full refund.
Kind regards,
Customer Service Team
I’ve only just realised this company I…
I’ve only just realised this company I have never even heard of let alone signed up for anything has taken £29.50 out of my account absolutely disgusting company.
June 9, 2023
Unprompted review
Reply from Monstersavings
We are sorry you are not happy with the service provided. Please note that the fees for the service are visible before signing up and you must agree to our terms and conditions. However, customer satisfaction is our main priority.
We have sent you a private message to respond to us with your details. Once we have these we will provide you with a full refund.
Kind regards,
Customer Service Team
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