Home charger showing passive and not registering. After trying a few AI generated help articles I asked to speak to a person. Dina was great. She could see the charger was connected and we reset. Had... See more
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constantly blocked from our account after paying invoices by a paywall- been like this since December 2025 support considers what is helpful and just closes the complaint without anyone confirmi... See more
It works when it works, but it is dependent on an internet connection, If you WiFi, for some reason sets out, I wish for you that you dont have to go to the emergency room or catch a flight. With mont... See more
Had trouble with integration between the Volvo app and the Monta app, our car is not currently compatible. But Emil A was incredibly helpful, in first trying to get us integrating and then getting us... See more
Company details
Written by the company
Monta is the platform powering the EV ecosystem serving drivers, business, cities, and the electricity grid with one integrated software solution. Monta's unique end-to-end approach caters to all solutions and use cases, providing customers with the flexibility needed to cover any operation range and type, making it easy to find the solution required to activate, deploy, manage, and operate EV charging needs.
Contact info
Denmark
- support@monta.com
- monta.com
3.0
Average
4K reviews
Replied to 32% of negative reviews
Typically replies within 2 weeks
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The App is a bit awkward to use
The App is a bit awkward to use. Ensuring bank and charging kWh settings are cumbersome at the time of trying to charge the car.
April 11, 2024
Great service
Found a charger that worked this time. Easy to use and my car was fully charged when I returned to it.
April 24, 2024
Excellent customer service and support
Excellent customer service and support. Responsive and accurate information to resolve issue.
Friendly and polite too.
April 24, 2024
Easy to use!
It was easy to use, but for the time being i use it only in private and the cost calculation works fine! I have 2 wallboxes installed!
April 24, 2024
Give me back my money
Hi
Very bad experience 😕 is first time recharge because I will recharge only 40 mint you are payed 70 and but my bill is 10.05 you are not give me back my balance
April 23, 2024
Reply from Monta
Hi,
I can asure you will have the remaining amount returned. It is just a reservation. If not, our support team will help you.
Monta Support
Easy charging session
Very easy to charge via the app. Well located at a very nice garden centre. Nice spacious charging bays that were well lit at night. Would be nice if the Auto Charge feature could be enabled.
April 22, 2024
It's slow in charge and hard to find app
It's slow in charge and not easy to find the app to install.
April 20, 2024
Stops charging before completion
Can’t charge my PHEV fully. Always stops before fully charged. Works fine when using other charging vendors
April 22, 2024
When the charging points work they are…
When the charging points work they are ok, but they are often ‘off-line’, and out of the 14 spaces available today just 3 were shown as working - though 2 of them weren't actually working, and a 10 year old non-electric golf was parked in the third.
Also the £30 pre-payment can take up to a week to clear from your bank account, which is far, far too long.
April 6, 2024
Number of free charge points was big…
Number of free charge points was big but the charge speed is not good.
If I pay for 22kw speed I should receive it.
If I get only 11kw I should be charged accordingly.
April 19, 2024
Needs a simple 1.time plug and charge mode
The app has a lot of options which can make the first use quite a challenge. When you know the app is nice to have the possibilities (different payment methods, set charge limit, and so on)
April 5, 2024
Straight forward and super easy to…
Straight forward and super easy to select the charger (via QR code) and pay via Apple Pay.
April 19, 2024
Terrible
Terrible. Charged overstay fees for a charger which is almost never in use. Almost £50 for a charge from 22-90%
April 4, 2024
First time using Monta
First time using Monta, I wasn’t able to access via my Monta RFID card or the app but I did manage to get connected using the QR code on the charger. I was able to track the charge and see the cost. Very pleased with it
April 18, 2024
Never charges to 100% and one of the most expensive
They are probably one of the most expensive public chargers and for whatever reason doesn’t charge my car to 100% so I normally have to charge it again soon enough anyway
April 4, 2024
Easy to use the charger but couldn’t…
Easy to use the charger but couldn’t figure out why I have to deposit money on the app as it all worked without it.
March 29, 2024
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