I purchased a backpack bag because I have a disability and can not carry a purse. They sent an email stating it was shipped, but never arrived. Lots of excuses finally went back and shared the infor... See more
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I ordered two different style bags that were delivered today. One bag is as advertised and hopefully will work as expected (after it will get some time to vent off the terrible smell). The other bag i... See more
Company replied
Also does business as Weston Cole. I ordered twice, in January, and it is now the end of April and no bags. Customer service, when they respond to email, gives various excuses but never provided me wi... See more
I wish I had dug a little deeper than simply the Montana Hudson website. This is a company that ships from India NOT the United States. Took over 3 weeks to receive my bag, the customer service when I... See more
Company details
Information provided by various external sources
Premium Handcrafted Leather Goods. 81.7% of our customers buy more than one handcrafted item. Check out our store and see why.
Contact info
1.4
Bad
165 reviews
Hasn’t replied to negative reviews
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People also looked at
Montana hudson
I received a wanderer duffel bag from montana Hudson. It stunk of a musty smell it was unusable. Not sure if they have sprayed it in something or left it in a warehouse.
David Thorne
Order number MH71401
After talking to Montana Hudson in relation to this they have sent me a new bag. All my other purchases from Montana Hudson were great.
January 29, 2022
Unprompted review
Reply from Montanahudson
Hi, we're so sorry to hear about the issues you've experienced with your order. We certainly strive to provide great quality leather goods to our customers. If there are issues with the product, we do our best to take care of the issues and take care of our customers. We're not able to look up your account by your name since it's not provided, but if you could please provide your order number, we certainly will review your account and assist you with your concerns. You can provide your account number here, or through our Contact Us on our website. Thank you.
Montana Hudson is a SCAM
Montana Hudson is a SCAM. BUYER BEWARE. Bought an Eva tote that included a free wallet. They shipped it from India to NC in a FedEx bag. Since the tote wasn't packaged properly, it was damaged in transit. Pure negligence on the part of Montana Hudson.
The bag itself is a joke. It's not "vintage brown" as described. Rather, it's orange and cheap. The wallet is cheap and of especially poor quality.
I requested to return it immediately. I was finally granted an RMA after a bunch of back and forth, but Montana Hudson expected me to pay return shipping on their defective AND damaged item.
Further, their return policy is a joke. Montana Hudson maintains 100% control over refunds, even on damaged/defective items.
Montana Hudson is a SCAM. BUYER BEWARE. Review the return policy, almost every product on their website has 5 stars, they don't take PayPal and other pay sites that protect consumers, and there are TONS of similar complaints placed with the BBB, Attorney General, and various scam alert websites. I learned my lesson the hard way, so I hope this review helps expose the SCAM.
January 21, 2022
Unprompted review
Reply from Montanahudson
Hi Brooks, we're sorry to hear about the issues you've experienced regarding your order. We're not able to look up your account by your name since it's not provided, but if you could please provide your order number, we certainly will review your account and assist you with your concerns. You can provide your account number here, or through our Contact Us on our website. In order for us to resolve your concern through proper channels, kindly reach out to our support team via email at support@montanahudson.com
Thank you.
https://montanahudson.com/pages/contact-us
Love this bag!
Love this bag!
Ordered and received in just a few days (international shipping).
The tote is just as described and very high quality. I bought this as a present for myself and it's beautiful. Service was top-notch. I will defiantly purchase from them in the future.
thank you!
January 17, 2022
Unprompted review
Reply from Montanahudson
Thank you so much Karel! We’re truly humbled by your kind words. It’s customers like you that motivate us to always strive for the best and keep moving forward. It’s really awesome you shared this. Thank you again!
Excellent quality at an extraordinarily…
Excellent quality at an extraordinarily low price
January 11, 2022
Unprompted review
Reply from Montanahudson
You sure made our day Mr Stevenson! That was pretty awesome feedback you just shared! We’re truly grateful! Thank you for your business!
I bought one of your leather 18" laptop…
I bought one of your leather 18" laptop bags for my husband for his birthday. I searched a lot of companies and product before decided on your bag. I am so happy with this bag!!! Leather is amazing quality and my husband is so thrilled with it!! It is a sexy, masculine bag and will last a lifetime!! Shipping was spot on! I will be looking at getting myself a a purse from you in the near future. Forever a customer!!
January 7, 2022
Unprompted review
Reply from Montanahudson
Hi KLM! How thoughtful that our product was gifted to you. We’re so happy to hear you like it and that you took time out of your busy day to share your feedback. We’re so grateful. Cheers to many more Montana Hudson gifts! :-)
No support to help with my orders
I have twice made an order for the same item, a leather duffel bag. The first time was several months back, order number order MH61296, and the more recent one was MH69063. In both cases after the payment was processed I got messages from "support" that despite the product being advertised for worldwide sale, they said the shipper (DHL or FEDEX) could not send it to Saudi Arabia the country, nor could it be delivered to the address in Saudi Arabia - an international compound with more than 200 residents many of whom regularly receive DHL and FEDEX consignments. After the first order, following my queries. I received feedback from "support" informing me of Customs department issues, and saying that these were being resolved. This was in May and June 2021. Following my recent order and despite at least three emails to "support" I have received no response from this department. I continue to get bombarded at my email with more offers and promotions.
December 17, 2021
Unprompted review
Reply from Montanahudson
Hi John, we apologize that you did not receive both orders. There are some countries we are not able to service due to high duty fees in that country. Unfortunately, your country is one of them. Your orders were not fulfilled and we processed refunds for both orders. You should have received an email from us notifying you of the high duty fees in your country and that your refund was processed. Please know that sometimes we are not aware of these fees until our Shipping Department is notified by the courier during the process of fulfilling your order. Our website has now been updated to recognize the countries we cannot service due to this. It's a company's business decision whether they'll accept these high fees. Our company, unfortunately, does not. We hope you understand and appreciate your feedback. Thank you.
I was so excited to find a beautiful…
I was so excited to find a beautiful leather tote. I ordered it on Nov. 22. I tracked it through Fed Ex. It arrived in Memphis and has now been there for 15 days. I got a response from the support email that they would look into my problem, but never heard back from them. Emailed again today and nothing. I am very disappointed.
December 15, 2021
Unprompted review
Reply from Montanahudson
Hi Lisa, thank you for sharing your experience. We feel your pain, we really do. We are also hoping that as we are responding to your review that you actually have received your order by now? It's tough because once a package is in transit, it's out of our control, but we do our best to ensure our customers are taken care of and gets their order. We are pretty much at the mercy of the courier. You mentioned you contacted our customer support team. Please provide your order number so that we can review your account and find out the status of your order. Thank you so much for your patience.
I ordered 2 purses
I ordered 2 purses. I made a mistake and ordered the same bag. I have been trying to return the second bag and I am getting a runaround. I'm angry and will start making remarks on Facebook.
December 14, 2021
Unprompted review
Reply from Montanahudson
We thank you for providing your feedback. We're sorry to hear of the issues you're experiencing with trying to return your second bag. We're not able to look up your account by your name since it's not provided, but if you could please provide your order number, we certainly will review your account and assist you with your concerns. You can provide your account number here, or through our Contact Us on our website. Thank you.
Low quality and poor customer service
I ordered two purses in two different colors. The color that came was not what was ordered, the size width is off as well, and the quality of leather is low.
I tried to reach out over three times to their support to start a return. I didn’t realize it would be so difficult. Not one have they responded and I suspect they are trying to ride out their 30 days window. Ordered their product on 11/17 and today’s date is 12/14.
December 14, 2021
Unprompted review
Reply from Montanahudson
Hi E. Taylor, we're sorry to hear that your order did not work out for you. We truly apologize if your request to return your order was not answered. We have reviewed your account and will certainly have our customer support team reach out to you immediately. Please know that our return policy is based on the date you received your order and not the date you placed your order. And during the holidays, our return policy is extended depending on your order date. This information is provided on our website as well. We will take care of your return and will have a member of our customer support reach out to you right away. Thank you.
Worst company took pictures of the bag…
Worst company took pictures of the bag that I received which is not leather and did not look like the bag online. They offered only. 15% refund and did not apologise for the poor quality bag. I asked for a new bag sent pictures of the receipt that said only 40 dollars instead of the 180 I originally paid for it and still no response. Do not purchase from them
December 12, 2021
Unprompted review
Reply from Montanahudson
Hi La'Ron, we're sorry to hear about the issues you've experienced regarding your order. We can assure you that our products are real leather. There are so many different variations of leather and our products vary in leather type. We always suggest to our customers that you can take our bag to a leather maker to see if it's real leather. It's always a good way to ease your concerns. We see that you ordered our Lucy Tote. The leather on that is a smooth, shiny, stiff type of leather. It's always hard to tell through photos but the bag you received is the same bag on our website. We reviewed your account and only saw one message from you which you submitted through our Contact Us form on our website. You stated you've sent us a few messages but we have only received one message from you which we did respond to. We never received a response back from you. Our customer support team was offering to get you a replacement, however, the replacement you receive will be the same bag you received. We will have a member of our customer support team reach out to you directly. We want to make sure that we take care of your concerns. Thank you.
Reply from Montanahudson
Hi Sylvia, thank you for taking the time to provide such awesome feedback! We’re so glad you’re happy with your purchase. We’re grateful for customers like you and certainly appreciate your business. Thanks again!
Excellent product and customer service
Excellent product, finest leather bag I've ever purchased. It was on my doorstep in 9 days coming across the pond! I received a response to every email question I sent in a very timely fashion. When I got the bag I did not notice a strap that I saw in the picture and I emailed them asking them for the strap and they immediately answered telling me it was stitched into the front zipper pocket. EXCELLENT customer service, EXCELLENT product. I will definitely order from us company again when I have the need. Thank you Montana Hudson!
December 2, 2021
Unprompted review
Reply from Montanahudson
Wow! Your review is amazing Julie! Thank you so much for the great feedback! We appreciate you taking the time to share this. It’s customers like you that keeps us going. Thank you for your business!
Damaged tote
I received a damaged tote bag and have been given a run around for over a month by customer service. I was told that they would send a replacement but no word. I will never buy from this shady company again.
November 29, 2021
Unprompted review
Reply from Montanahudson
Hi Richard, we're sorry to hear about your experience with getting your replacement for a damaged tote you received. We want to make sure your issues are taken care of and we apologize for the delay with getting your replacement. We were experiencing long delays with the couriers, probably because it was during the holiday season. The volume is always high during that time but we want to make sure that you did receive your replacement. We checked our system for orders under your name but couldn't find any so we're not sure if the name you've provided here is the name on the order? If you could please provide your order number we'll certainly review your account immediately and assist you with your concerns. Thank you.
Above my expectations!
I just received my bags from Montana Hudson. They are above and beyond my expectations! Despite the current postal nightmare it arrived within 2 weeks. Customs forms were attached so I could see where my bags originated. The purse and large messenger bag are just beautiful and the leather is quite thick. I'm very happy and will order a backpack to match the purse! Overall 5 stars for shipping and quality product!
November 26, 2021
Unprompted review
Reply from Montanahudson
Hi NNB Bbb, thank you for taking the time to provide such awesome feedback! We’re so glad you’re happy with your purchase. We’re grateful for customers like you and certainly appreciate your business. Thanks again!
Worst Quality
Unfortunately, I read the reviews after I made my purchase. Terrible quality. Does not look like the one I thought I was purchasing.
Horrible chemical smell. When I compalined they asked me to take photos and pay to return the crappy item to them before they'll refund. I paid $180.00 for something I wouldn't pay $10.00 for. Very unhappy. Should be on a consumer warning list.
November 22, 2021
Unprompted review
I would not buy from this company
I would not buy from this company. They make returning an item purchased very difficult. First they don’t sent you a shipping label so plan on paying a hefty shipping cost they you have to take pictures of your item
Purchased from every angle and submit that before you receive a return address. Then they charge you a 20.00 restocking fee. I had to email them 3 times before they finally refunded me, I had to threaten to stop payment on my card. Save yourself this hassle and do not buy from this company!
November 17, 2021
Unprompted review
Reply from Montanahudson
Hi Alison, we're sorry to hear our product didn't work out for you and that you had concerns with your return. The photos are really for us to ensure that our customers aren't receiving a damaged product. Sometimes customers think they received a bad product, when really, what they received was a damaged product. We take care of our customers when that occurs. We apologize if providing photos was an issue for you. Nowadays, with everyone having phones and taking selfies, etc., we didn't think taking photos of your product would be an issue, so we apologize. All the issues you mentioned are provided in our return policy. We did not hide any of that information. Please be sure to review any company's return policy prior to placing an order. It really helps avoid the frustration and surprise, promise. We received your return and processed your refund. Thanks.
No way to return the item and no contact #!…
Attempted to purchase a messenger bag from this company. It arrived with a badly damaged bag, very flat, and with a horrible odor.(assumed there would be some odor as this is a supposed leather product, but this was outrageous). Regarding the packing when shipped, an item this expensive should have been mailed in a box, or at least with some bubble wrap, the damage to the package included a whole the size of a bracelet. (you could see the bag inside.) The bag itself was so flat, It measured about 1.5 inches laying on its side. 2nd issue, a tip was automatically added to the bill, one that I did not authorize. 3rd issue, I have now contacted customer service over 7 times to advise that I was not satisfied with the purchase and requested a refund, they have not responded with a return slip, only a return email saying they will send another bag. This is ridiculous. I have sent pictures and answered all their questions to return the item with no response. DO NOT USE THIS COMPANY!!
November 15, 2021
Unprompted review
Reply from Montanahudson
Hi V. R., we apologize for the inconvenience and the issues you experienced with trying to return your item. Please know that from the description you provided, it's clear that your item was heavily damaged during shipping. It is stated in our return policy that if your item is damaged, we will replace it at no cost to you. We want to make sure our customers are taken care of, and part of doing that means, we will replace your product because you deserve to have a product that is not damaged. Please provide your order number so that we can review your account and further assist you with your concerns. Thank you.
Love my new Montana Hudson Tote
I recently purchased the Vintage Eva Leather Zip Tote from Montana Hudson, it arrived within the anticipated timeframe and I am so happy with this purchase. It is a quality bag with all the room and functionalities I need for carrying around and organizing work and personal items. I know I will have this bag for years to come and would recommend it to everyone!
November 9, 2021
Unprompted review
Reply from Montanahudson
Shawna, we’re so happy you love your bag! We’re pretty certain your bag loves you back :-). It’s great to have customers like you who enjoy our bags. Thank you for your support and for taking the time to share your experience. We appreciate your business!
I purchased a Dixie Leather Saddlebag…
I purchased a Dixie Leather Saddlebag for my wife nearly a year ago. She loved the purse from the moment she saw it. It is a great quality and very well designed for functionality. We had a small problem with a buckle so I contacted customer service. They had a process which was easily navigated. They replaced the product and were very communicative and attentive throughout. My wife loves the purse and I am more than happy with the customer care provided. I will be buying from Montana Hudson in the future. I highly recommend this company and their products.
November 5, 2021
Unprompted review
Reply from Montanahudson
Wow! Your review is amazing Wayne! Thank you so much for the great feedback! We appreciate you taking the time to share this. It’s customers like you that keeps us going. Thank you for your business!
Ordered a bag from what appeared to be…
Ordered a bag from what appeared to be an American company with an inference that the product was American made hand crafted in California. Utter bull the product is made in and and shipped from India, probably not a legally inference but a con nonetheless.
I could have bought Indian far cheaper from a local market stall. Steer clear of fake goods.
November 3, 2021
Unprompted review
Reply from Montanahudson
Hello P,
We are sorry to hear that you are having concern with your order. Please email us at support@montanahudson.com
Our support team will be glad to assist you. Thank you. Keep safe.
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