Montbell Australia Reviews 

481
TrustScore 4.5 out of 5

4.5

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Rated 5 out of 5 stars

I return to Montbell for many reasons. Firstly they produce superior product which is guaranteed to keep me warm and dry. There's the speed and reliability of their service. The ultra quick postage,... See more

Rated 1 out of 5 stars

Polite but incompetent. After I placed an order, came back to me several times to say the item in the colour ordered wasn't available. When I finally said I'd prefer to cancel the orde, suddenly the i... See more

Rated 5 out of 5 stars

Lets face it, We all want the best equipment we can afford… Sometimes that means waiting for sales, or ordering from overseas in the off-season.. If you size is available, then jump on it… best mat... See more

Company replied

Rated 5 out of 5 stars

Top quality products that perform as promised. Delivery is always faster than quoted. The Plasma vest and jacket are super lightweight and offer incredible warmth to weight ration. The jacket is light... See more

Company details

  1. Outdoor Clothing and Equipment Shop

Written by the company

Montbell Australia is a leading outdoor retailer of some of the best outdoor clothing, accessories and equipment. Whether you are camping, travelling or hiking the great outdoors (or watching the kids' sport or walking the dog) we have a fantastic range of outdoor clothing, footwear and gear to enjoy the great outdoors. We have two stores in Sydney, one in Kent St Sydney and the other on Penshurst St Chatswood. For those preferring to buy online, we have an online store - www.montbelloutdoor.com.au


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

481 reviews

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4.5

All reviews

(481)

2 reviews in the last 12 months

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Rated 5 out of 5 stars

Great products delivered quickly

Top quality products that perform as promised. Delivery is always faster than quoted. The Plasma vest and jacket are super lightweight and offer incredible warmth to weight ration. The jacket is lighter than my mountain hardware ghost whisper vest - which is already very lightweight.

June 6, 2024
Rated 4 out of 5 stars

Knowledgeable staff and quality equipment

Helpful staff however still have not received email copy of my receipt.

Staff member is active in the outdoor lifestyle and sounded like they used the Montbell equipment and tents. Encouraged to know he had first hand experience and was not phased at my two year old testing out the tents and sleeping pad.

May 12, 2024
Rated 5 out of 5 stars

Quick

Quick delivery . My down pants are great , just tried them one very cold evening recently while sitting out doors . They will be great when l go to Nepal during the cold evenings in Tea houses .

May 22, 2024
Rated 5 out of 5 stars

My needs mattered.

My needs mattered.
I was looking for a lightweight warm sleeping bag for the Camino de Santiago early next year. Staff member, Alex, listened to my needs & helped me make a choice. I tried it at home (without a/c) as a quilt. I froze. Returning it, Alex helped me select a much warmer one. He remembered me & the upgrade was smooth. I experienced courtesy, professional and care.

June 14, 2024
Unprompted review
Rated 1 out of 5 stars

Not a good shopping experience at…

Not a good shopping experience at Montbell, my Mother’s Day gift which you shipped to me was a wrong item , I returned the wrong item and sent me one item with three holes . Three weeks period caused I missed Mother’s Day . So I have to cancelled my order .

May 7, 2024
Montbell Australia logo

Reply from Montbell Australia

Hi Steven, thanks for leaving your honest review. When things go wrong feedback helps us to identify errors in our procedures and systems so that we can prevent any recurrence of the same issue.

Please accept our sincere apologies for what sounds to have been a very poorly handled order. A member of our customer service team will be in touch today in order to resolve the issue for you ASAP.

Rated 5 out of 5 stars

Camino Test .

Looking for a lightweight but effective rain jacket for my Camino in Portugal and Spain and it ticked all the boxes.It rained for 11 of the 23 day , 500 kms trip and it contributed to me carrying only 5 kg in my pack for each day of the trip. It is well made, durable to keep the rain out but light.

April 26, 2024
Rated 5 out of 5 stars

It would be great if opening a store in Melbourne.

Although I initially received the wrong product, they quickly replaced it. I am very satisfied with the whole exchange process. It would be great if they could open a store in Melbourne. The product quality is excellent, exactly what I had been looking for.

April 23, 2024

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