Montbell Australia Reviews 

481
TrustScore 4.5 out of 5

4.5

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Rated 5 out of 5 stars

I return to Montbell for many reasons. Firstly they produce superior product which is guaranteed to keep me warm and dry. There's the speed and reliability of their service. The ultra quick postage,... See more

Rated 1 out of 5 stars

Polite but incompetent. After I placed an order, came back to me several times to say the item in the colour ordered wasn't available. When I finally said I'd prefer to cancel the orde, suddenly the i... See more

Rated 5 out of 5 stars

Lets face it, We all want the best equipment we can afford… Sometimes that means waiting for sales, or ordering from overseas in the off-season.. If you size is available, then jump on it… best mat... See more

Company replied

Rated 5 out of 5 stars

Top quality products that perform as promised. Delivery is always faster than quoted. The Plasma vest and jacket are super lightweight and offer incredible warmth to weight ration. The jacket is light... See more

Company details

  1. Outdoor Clothing and Equipment Shop

Written by the company

Montbell Australia is a leading outdoor retailer of some of the best outdoor clothing, accessories and equipment. Whether you are camping, travelling or hiking the great outdoors (or watching the kids' sport or walking the dog) we have a fantastic range of outdoor clothing, footwear and gear to enjoy the great outdoors. We have two stores in Sydney, one in Kent St Sydney and the other on Penshurst St Chatswood. For those preferring to buy online, we have an online store - www.montbelloutdoor.com.au


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

481 reviews

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4.5

All reviews

(481)

2 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Jacket

Order was delivered promptly. The jacket is exactly what I hoped it would be.

July 12, 2024
Rated 5 out of 5 stars

Easy online purchase experience!

Loved the fingerless gloves I ordered for my wife to go with the ones I got a few years ago, also Mont-bell ones. The site search was easy to use, and stock was available - she got the gloves within a week. Now we are dressed like a couple!

July 4, 2024
Rated 5 out of 5 stars

I love this 20L pack

I love this 20L pack. It is completely waterproof. It has shoulder strap pockets as well as hip belt pockets. It fits me well. I am 188cm tall with a long torso. It has a comfortable hip belt and breast strap - unusual in a 20 L pack. Highly recommended.

March 1, 2024
Unprompted review
Rated 5 out of 5 stars

Great quality/quick delivery

Only found out about Mont-Bell fairly recently. So far the products have been excellent quality. And orders have been shipped out quickly with good packaging.

June 23, 2024
Rated 5 out of 5 stars

Great colour jacket and such good…

Great colour jacket and such good quality. It came very quickly and was left in a safe place. The fleece is also nice and thick. I thought it would be lined but it isn’t - probably a different style to the one o bought in Japan. The size was good - I am a medium in Japan but would be small in western fit.

June 26, 2024
Rated 4 out of 5 stars

All good, except...

All good except initially my order (a pair of down pants) was sent to the wrong address. However, once I contacted Mont Bell about my missing order, they were very attentive and promptly rectified it, which included sending me a new pair of pants. So, I have given them 4 stars to reflect that small hiccup, which should not have happened (would have been 5 stars if it was sent to the correct address first up). Otherwise, the service was great, and that initially included me calling one of their Larry Adler stores (stockists for Mont Bell in Australia) to ask advice on sizing, which was a very pleasant experience (i.e. great help).

June 13, 2024

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