The Monterey Company, Inc. Reviews 

214
TrustScore 4.5 out of 5

4.7

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See what reviewers are saying

Rated 5 out of 5 stars

I placed a rush order on lapel pins. Got them early, and the quality is superb. I couldn't be happier. We gave them to college engineering students. They (and we) were excited about the quality an... See more

Rated 5 out of 5 stars

Our custom embroidered patches came out beautifully! Our salesperson Sarah was very easy and pleasant to work with. Her customer service was exceptional as well as the quality of the product. I would... See more

Rated 5 out of 5 stars

We're repeat customers, returning for more of a custom order we placed five years ago. The Monterey Company brought our idea to life, converting a makeshift image we'd creating into a fun, rubber key... See more

Rated 5 out of 5 stars

Monterey Company makes amazing patches. As a former military guy, patches become a part of your life... whether you wear them everyday or have them made to commemorate a particular deployment or an... See more

Company details

  1. Promotional Products Supplier
  2. Clothing Wholesaler
  3. Custom T-Shirt Store
  4. Hat Shop
  5. Headwear Store

Written by the company

Nestled in beautiful Bend, Oregon, The Monterey Company, Inc. has been crafting high-quality metal products, stylish headwear, and quality custom promotional items since 1989. Our mission is simple: we're all about providing you with the best products and top-notch customer service. Be Remembered!


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

214 reviews

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No recent history of asking for reviews

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Hasn’t replied to negative reviews

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4.7

All reviews

(214)

4 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 3 out of 5 stars

Service good, quality of front great, clips at back bad

I wasn't told that they were manufactured overseas even though I asked on several occasions. It didn't matter that it was overseas other than it was urgent. They arrived in time which was great. The quality of the front of the pin was outstanding. However, the butterfly clips and pin are terrible. There is so much platting on the pin, that the indent where the butterfly clip attaches can't lock. The butterfly clip is also a very weak metal so the clips deform easily.

June 12, 2024
Rated 5 out of 5 stars

5 out of 5 stars

On time delivery. Eric Turney was very responsive and detail-oriented. Very informative and transparent process. All while having very competitive pricing.

June 12, 2024
Rated 5 out of 5 stars

We're repeat customers

We're repeat customers, returning for more of a custom order we placed five years ago. The Monterey Company brought our idea to life, converting a makeshift image we'd creating into a fun, rubber key chain that's still a fan favorite when we're tabling at events. We loved working with Eric -- fast, friendly, reliable service. We highly recommend the company for your one-of-a-kind, set your company apart swag.

May 15, 2024
Rated 5 out of 5 stars

100% satisfied!

They understood how much my project meant to me. They took my vision and brought it to life beautifully!

May 15, 2024
Rated 5 out of 5 stars

Amazing experience

Monterey Company made this process of getting patches for our organization possible when other companies told us they couldn't do the job with the amount of detail in our logo. They were easy to work with and produced a great, high-quality product that we will definitely be ordering more of in the future!

April 17, 2024
The Monterey Company, Inc. logo

Reply from The Monterey Company, Inc.

Thank you so much for taking the time to leave a review! We are stoked that your patches turned out exactly how you envisioned. I thought they looked great too!

Rated 5 out of 5 stars

Excellent product and great service

Working with Josh Knowles in the sales department was great! He is super gregarious and very helpful with all the product details. The design came out looking better than I anticipated and is really a quality product! I would definitely recommend Monterey!

April 24, 2024
The Monterey Company, Inc. logo

Reply from The Monterey Company, Inc.

Thank you for the kind words, Nick! Josh will be happy to hear you were pleased with the product and service.

Rated 5 out of 5 stars

First-Class

The pins I ordered are even more beautiful than I dared hope -- at a VERY reasonable price (they beat all competing offers) and turned around by the promised delivery date. I will definitely come back next time!

April 30, 2024
Unprompted review
The Monterey Company, Inc. logo

Reply from The Monterey Company, Inc.

Thanks for your kind review, Lee! I had the chance to see your pins before they shipped out and they looked awesome. Let us know when you're ready for another project.

Rated 5 out of 5 stars

Exceeded our expectations in the final…

Exceeded our expectations in the final product. Prices are comparative to others in PVC patches but better finished product than recieved from other vendors in the past.

April 17, 2024
The Monterey Company, Inc. logo

Reply from The Monterey Company, Inc.

We appreciate you taking the time to leave such a positive review! If there are any other projects you have in mind please do not hesitate to reach out.

Rated 5 out of 5 stars

Excellent Experience All 'Round!

Excellent Experience All 'Round!
The quality of the work, the communication, the proofs, and the timeline were all aces. Though I'm not frequently in the marker for custom pins, I will definitely be going to The Monterey Company for my next project.

April 17, 2024
The Monterey Company, Inc. logo

Reply from The Monterey Company, Inc.

Arthur, we appreciate you taking the time to leave a review! Thank you for your business and do not hesitate to reach back out for any future projects.

Rated 5 out of 5 stars

Excellent

Great assistance and service, good quality. Shipment tracking can be improved. Only issue: Custom duties could only be paid cash. I didn’t know in advance the day of the arrival and the amount.

November 20, 2023

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