Worst customer service and the absolute WORST manager ever! I was on my way to the lodge and a tree was down on the mountain. I called to explain the situation to customer service and then the manage... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Great place, but BEWARE of their strict full-deposit with 60-day cancellation policy!! We changed our reservation by a few weeks, but they treated that as a "cancellation" instead of a modification... See more
Company replied
The room was ok. No TV in it was a surprise for us. Good breakfast and very good service in general.
We had a lovely stay in May 2019. Beautiful upstairs room looking into the forest, well maintained lush grounds, amazing pool, great food and fantastic staff. We booked a private cloud forest tour th... See more
Company details
Information provided by various external sources
We have 28 rooms. 12 Forest View Downstairs, 12 Forest View Balcony, 3 Garden View and 1 Superior Garden View. All rooms have free wireless internet. All rooms do not have air conditioning or television, so you can appreciate the sounds of the tropical cloud forest. The service style is personalized, informal, caring. Our food is what a Costa Rican grandmother would cook if she was also a creative and contemporary professional chef. The atmosphere in our lodge is quiet, laid back and tranquil with an open fireplace. Our bar serves up creative cocktails. Like the Jigüiro, with fresh guava juice, rum, triple sec and squeezed lemon. Suggested activities while you’re at the lodge, explore the gardens, with La Posa de Doña Yolanda solar-heated pool, the main fern and bromeliad garden. Among the suggested activities in the area are hiking or bird watching with a naturalist guide, horseback riding, and zip-lining or hiking through the canopy. We suggest you spend between 2-4 nights with us.
Contact info
400 mtrs east from the Frog Pond, entrance on the right hand side of the road, Monteverde, 6941-1000 San José, Puntarenas, Costa Rica
- 1-800-672-8704
- lodgereservations@costaricaexpeditions.com
- monteverdelodge.com
People also looked at
Beautiful from start to finish
Beautiful from start to finish. Interesting activities, hiking, amazing garden tour. Super friendly and helpful staff.
We loved every minute of our stay
We loved every minute of our stay! Beautiful location, beautiful people, beautiful grounds!
It was a wonderful experience
It was a wonderful experience. The staff were very polite, friendly and helpful. The food was delicious!
We loved every minute of our stay at…
We loved every minute of our stay at Monteverde Lodge and Gardens. The staff were so kind and helpful! The campus surrounding the hotel was just heavenly!
Great hotel
Great hotel, clean and comfortable accommodations as well as beautiful grounds and pool. The food and drinks were delicious too. Great back patio for breakfast. Love the butterfly sanctuary.Close enough to walk to town. The staff was friendly and helpful. Can’t wait to go back.
Wonderful lodge
Wonderful lodge, great accommodations, great food and outstanding service. The excursions were fantastic.
I would return in a heartbeat.
Delightful hotel
Delightful hotel, good accommodations, excellent restaurant. We enjoyed our stay here.
Beautiful grounds
Beautiful grounds, well appointed and spotlessly clean rooms, comfortable bed, gracious and helpful staff, excellent restaurant.
Outstanding Hotel
Staying here was the highlight of our trip to Costa Rica. The lodge is rustic (it is a LODGE), but immaculately clean and well kept. The grounds are gorgeous and the food outstanding. (My husband said it was the best tuna he ever had!). My husband had a minor medical emergency (which we were afraid could have escalated to something more serious). The staff were very helpful to me (in spite of the language barrier; I needed a specific over the counter drug ) and my husband was well enough to resume our vacation the next day. Can't say enough of good things about this place.
The staff was friendly and informative
The staff was friendly and informative. The gardens were made for a quiet stroll in the evening. Overall, my family and I enjoyed a stay and would go back again.
We loved this place!!
Took care of everything
Took care of everything! It was incredibly comfortable and stress free. Guides and drivers were friendly.
Everything was special
Everything was special. Our family was 10 with 4 children. Every meal had our table ready and special meals/drinks for the children. The lodge handled everything -- tours, sights, travel, etc. A hassle free experience. Plus close to the small town for walking around.
Highly recommend
Great place to stay
Great place to stay. Lovely dinner in the butterfly house.
Terrific experience...staff and grounds…
Terrific experience...staff and grounds are lovely. And you know that you are sharing the very real magic of Costa Rica.
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

