Montgomery's Reviews 304

Always get great service and prices at Montgomerys!

Product and pricing were generally fair. Had some concerns about consultant’s knowledge of product options. Worked with management to address concerns. Overall, pleased with our experience.

Salesman and staff were very helpful. Picking up my piece was hassle free.

Our gal was so sweet! Hope delivery goes smooth too!

My designer was extremely helpful finding my style and price point. Emily was very easy to work with. I would recommend the Montgomery experience to anyone.

Candice has been a wonderful help to us. She has been to our house after remodel and our business and helped us with everything from color schemes to furniture and artwork. She should have a raise

My experience turned out better than I thought it would. Connie helped me with a chair and ottoman that I had purchased 2-3 years ago and I was very impressed with the outcome. I also had an issue with the trim on my couch and Zach came to my home and fixed it in less than thirty minutes. He was a pleasure to work with. I will shop at Montgomery's for any future furniture needs that I might have.

We found a sectional and a king bed frame/stand that we loved. Both items were clearance and marked as "Last One". We purchased, as in credit card was charged, both items and also ordered an ottoman that in a fabric matched the pillows of the sectional on a Saturday. The associate also informed us that delivery times may be a while out due to a sale they recently had.

After the transaction, our associate attempted to call the delivery team, but they had left for the day. We were told they would call on Monday to schedule a time.

Roughly two hours later, our associate called and informed us that the king bed frame/stand we had paid for was already sold and we would not be able to have it. I expressed my disappointment with her news and the fact that this was allowed to happen; however, she encouraged us that she would find other options and make this right and would present them to us Tuesday.

My wife finally called Wednesday to inform the associate the delivery team never called, to which they said, "We just had a sale and they are very busy.", which was a different message than we were initially given. She also inquired about the other options she had found, but the associate said, "There really are no other options in your price range." We understood the frame/stand we purchased was a very good deal; however, we also expected at least an effort to rectify this issue and feel as though no effort was made.

We were refunded our purchase price, and after a bit of negotiation, a portion of the protection plan we also purchased in the initial transaction. I was also informed that the fabric we had paid extra for on our ottoman was not going to work as well as advertised. I'm glad we were informed; however, at this point it was just salt in the wound. We instead chose to match the ottoman to the sectional.

We are very satisfied with the sectional and ottoman, but the road to here was a rocky one. And I can't say I will never shop at Montgomery's again, but it won't be my first stop.

Michelle was very kind and helpful! She wasn't pushy, which I was thankful for, and she allowed my husband and me enough space to decide what was best for us rather than trying to up-sale us!

We had a very pleasant experience while shopping for a new bed. The salesperson was very friendly and knowledgeable. She gave us the time we needed to try out and think about each of our mattress choices.

Great customer service. Delivery on time.

We were treated great from the minute we walked in. Thank you for making the process fun and easy.

Wonderful shopping experience. Great customer service. Furniture delivered when setup , I would recommend this furniture store to anyone without reservation. Beautiful furniture and store layout.

We got exactly what we wanted and feel it is great quality! We did pay more than we had hoped to pay, but they have a reasonable supply of bargain options!

Emily was outstanding in the show room. Listened and helped me find what I needed and wanted.

Very happy with them very down to earth people not pushy like some stores that try to get you to buy something you don't want just so they can get their commissions

Darby made my experience a five. I didn't want to spend more than $1200 but because she sent me ideas, a room layout and different options I purchased higher. Give her a raise!