Montpellier Appliances Reviews 

1,690
•
TrustScore 3.5 out of 5

3.3

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Review summary

Created with AI, based on recent reviews

Evaluating 59 reviews, most reviewers were somewhat happy with their experience overall. Consumers generally find certain appliances easy to use and appreciate their practical design, useful capacities, and overall value for money. Many customers also highlight that specific items fit exceptionally well in compact kitchen spaces, making them convenient for smaller homes. Some reviewers were not happy with the customer service provided when handling product faults and requests. Other people noted significant issues with warranties and unexpected mechanical failures occurring shortly after purchase. Consumers frequently mentioned experiencing ongoing difficulties when trying to secure replacements or refunds after appliances stopped working properly.

What people talk about most

Product

Customers consistently note ambiguous experiences with product, as some reviewers praise the quiet operation,... See more

Quality

Consumers find quality to be ambiguous, with some reviewers praising quiet machines, ample storage, and... See more

Warranty

Customers expressed deep frustration regarding warranty coverage, frequently reporting that products broke... See more

Customer service

Reviewers express deep dissatisfaction and frustration regarding the unhelpful and inflexible customer... See more

Service

People report ambiguous experiences with service, as opinions on support quality vary greatly. Some reviewers... See more

Reviews shaping this summary

Rated 3 out of 5 stars

Montpellier sell a ‘cream’ dishwasher and washing machine. I purchased both to sit side by side in my kitchen. They look awful as they are different colours! If they are going to name them the sa... See more

Company replied

Rated 3 out of 5 stars

The fridge freezer itself is fine - but beware if you need to reverse the door! Instructions are unclear and you will need a pair of pliers, a power tool and a flat headed screwdriver. Hand tools are... See more

Rated 3 out of 5 stars

The machine itself is fine albeit it a bit noisy. However last Saturday it wouldn’t spin so phoned Curry’s as I had a ‘whatever happens’ policy and am paying £5 a month. They told me it was still unde... See more

Rated 5 out of 5 stars

I was dubious about buying a washing machine and tumble dryer from a a company that doesn’t carry a main brand name. One of the reasons for the purchase was matching machines and tumble dryer that was... See more


Company details

  1. Appliance Store
  2. Kitchen Supply Store

About Montpellier Appliances

Written by the company

A huge range of refrigeration, laundry, dishwashing and cooking home appliances. Montpellier stocks fridges, freezers, washing machines, ovens, cookers and more Where to buy

Contact info

3.3

Average

TrustScore 3.5 out of 5

2K reviews

5-star
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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 54% of negative reviews

Typically replies within 1 month

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

3.3

All reviews

(1,690)

58 reviews in the last 12 months

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Rated 5 out of 5 stars

Lovely tumble dryer.

Lovely tumble dryer. Just what l was looking for. It holds quite a lot. I got 2 bath sheets & 1 smaller towel in . I need it to refresh my towels when they go hard after drying outside. The 10 min drying time is ideal for this.
We’ve put the dryer onto a board with wheels for easy moving. 2 years warranty when done online. Delivered 2 days early which was exceptional.

June 17, 2024
Rated 5 out of 5 stars

Confident in our purchase

We were so happy with the customer service from an initial phone enquiry to check specifications and price to purchase and delivery.
Quality product and excellent customer service.
2 year warranty gives good peace of mind too and product confidence

June 18, 2024
Rated 5 out of 5 stars

Their tumble dryers are great

The tumble dryer MONTPELLIER MTDC8SDW 8 kg Condenser Product code: 551838 at £329.00 is great. I remove the condensation water and fluff in its baskets every two washes. It is very quiet, good design and easy to use and plug.

June 10, 2024
Rated 4 out of 5 stars

Does The Job

We purchased the extractor to replace a similar one that we have had for over 20 years.
The new one is fine but nothing like the quality of the old one, hood and chimney are very light metal.
Does the job.

June 13, 2024
Rated 1 out of 5 stars

Dreadful customer service

Dreadful customer service. Bought a Montpellier integrated dishwasher for a new kitchen, it was missing the fitting kit to attach the door. I offered to collect one from Montpellier in Tewkesbury, as fitter was waiting for it. They had none in stock so ordered one, which failed to arrive two days running. When I threatened to return DW to retailer they located a kit in eight minutes - they took it from another DW sitting in their warehouse. Pity they didn't do that straight away instead of messing me around.

June 13, 2024
Montpellier Appliances logo

Reply from Montpellier Appliances

Dear Caroline,

Thank you for taking the time to share your experience with us. We sincerely apologize for the inconvenience you encountered with your Montpellier integrated dishwasher purchase.

We understand how frustrating it must have been to face delays, especially when you had a fitter waiting to complete your kitchen installation. It is disappointing to hear that we did not meet your expectations in promptly providing the necessary fitting kit.

At Montpellier, we strive to provide excellent customer service, and it’s clear we fell short in this instance. We appreciate your patience and your proactive approach in offering to collect the kit. Your feedback highlights an area where we can improve our processes to ensure this does not happen again.

If there is anything further we can do to assist you or if you have any additional concerns, please do not hesitate to reach out to us directly at customerservices@montpellier-appliances.com. We value your business and hope to have the opportunity to serve you better in the future.

Thank you once again for your feedback.

Best regards,

Customer Services

Rated 4 out of 5 stars

All delivered as expected

All delivered as expected. Runs really quietly, don’t think I’ve heard it make a noise. Have set up my warranty with ease, received follow up phone call with option to extend. Decided to decline as first time I’ve had an integrated fridge/freezer and I really don’t like it. Would never choose one again, having said that they look far nicer in your kitchen of course, but I’d have separate appliances as the fridge is so ridiculously high. I need a little stool to see at the back of the top shelves and it’s not easy to take a large milk (4 pints) out the door as it’s so high you have to lift and pull which affects my arthritic shoulders

June 10, 2024
Rated 4 out of 5 stars

The Montpellier chest freezer …

The Montpellier chest freezer we bought from Curry’s was delivered on time and by very courteous drivers. However on later inspection the back panel was found to be a little distorted and the instruction book written in a way that made it difficult to understand the controls instructions.
Since being contacted by Becky at Montpellier directly, I was sent a link to a very helpful YouTube video giving full instructions.

June 14, 2024
Rated 3 out of 5 stars

I found it difficult to install on my…

I found it difficult to install on my own, it would really take two people.
The main disappointment is the noise, which is exacerbated by the filter. The filter needs to be secured better or at least insulated around the edges, as it vibrates.
It could be better and upon reflection I should have waited and sourced another Siemens, Bosch or NEC. They're more expensive but quieter and probably longer lasting.

June 9, 2024
Rated 4 out of 5 stars

The main reason I bought this cooker is…

The main reason I bought this cooker is that the main oven temperature can be set very high, up to 280°C and that the brackets holding the shelves are not surrounded by catalytic linings, allowing more hot air and steam to circulate around. I thought these two features would be great for baking french baguettes, and indeed my first attempt was a great success.

June 14, 2024

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