Montpellier sell a ‘cream’ dishwasher and washing machine. I purchased both to sit side by side in my kitchen. They look awful as they are different colours! If they are going to name them the sa... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
The fridge freezer itself is fine - but beware if you need to reverse the door! Instructions are unclear and you will need a pair of pliers, a power tool and a flat headed screwdriver. Hand tools are... See more
The machine itself is fine albeit it a bit noisy. However last Saturday it wouldn’t spin so phoned Curry’s as I had a ‘whatever happens’ policy and am paying £5 a month. They told me it was still unde... See more
I was dubious about buying a washing machine and tumble dryer from a a company that doesn’t carry a main brand name. One of the reasons for the purchase was matching machines and tumble dryer that was... See more
Company details
About Montpellier Appliances
Written by the company
A huge range of refrigeration, laundry, dishwashing and cooking home appliances. Montpellier stocks fridges, freezers, washing machines, ovens, cookers and more
Where to buy Contact info
Unit 1 - Tewkesbury Retail Park, GL20 8JU, Tewkesbury, United Kingdom
- 03333234473
- customerservices@montpellier-appliances.com
- montpellier-appliances.com
3.3
Average
2K reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 54% of negative reviews
Typically replies within 1 month
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Did not even want to give one star
Did not even want to give one star
I am very disappointed with both the product and the customer service I have received.
My washing machine has caused significant disruption and inconvenience, leaving me unable to use it properly and resulting in additional costs such as laundry services. Despite explaining the situation clearly and providing evidence, I was only offered an inspection or repair, which I do not believe is a suitable resolution given the ongoing issues and impact.
The customer service throughout has been unhelpful and inflexible. I have repeatedly been directed elsewhere or told to contact the retailer, rather than being supported in resolving the issue. Communication has felt dismissive and has not taken into account the stress and inconvenience this situation has caused.
Overall, I am very dissatisfied with how my complaint has been handled and the lack of a fair or practical resolution offererd
Shocking response looking at talking legal action
May 21, 2026
Unprompted review
Reply from Montpellier Appliances
Many thanks for your review here. We had responded previously to your enquiry with the below reply:
We are sorry to learn of the continued distress and inconvenience this matter has caused you, and we appreciate you taking the time to outline your concerns in detail.
We fully acknowledge the seriousness of the damage shown within the photographs provided and understand your concerns regarding the overheating of the plug and damage to the wall socket connected to the appliance.
As previously advised, based on the information currently available to us, we are unable to conclusively determine that the washing machine itself is the source of the fault. Damage of this nature can occur for a number of reasons, including issues relating to the fixed household socket, wiring, loose electrical connections, or internal arcing within the socket itself.
Whilst we understand that an electrician attended the property on behalf of Leeds City Council, we have not yet received any formal technical report confirming that the original damaged socket and wiring were fully tested and that the appliance itself has been identified as the cause of the incident.
We would also respectfully clarify that the suggestion to replace the plug was made as part of an initial safety precaution only and was not intended to dismiss or minimise the seriousness of the concerns you raised.
As part of our ongoing commitment to customer safety, we have continued to offer an inspection of the appliance by an authorised Montpellier engineer. This inspection would allow us to:
• carry out a full safety assessment of the washing machine
• inspect and replace the plug where necessary
• determine whether the appliance presents any ongoing safety concerns
At present, this inspection remains essential in allowing us to fully investigate the matter and determine appropriate next steps. Without access to inspect the appliance, we are unfortunately unable to substantiate that the appliance itself is faulty or authorise a replacement appliance.
We do appreciate the difficulties you have outlined regarding transportation of the appliance and your personal circumstances. However, as Montpellier Domestic Appliances Ltd are the manufacturer rather than the retailer, matters relating to collection arrangements, returns, refunds, or finance agreements would ordinarily need to be addressed through the supplying retailer.
Should you wish to proceed with the engineer inspection, please confirm and we will arrange this as a priority in order to progress the investigation as quickly as possible. Please do advise us further at customerservices@montpellier-appliances.com. Many Thanks, Montpellier Customer Services
FAULTY MONTPELLIER DISHWASHER
Bought a Montpellier dishwasher, had it plumbed in professionally. Used it twice and both times water pours out from underneath the machine so unable to use. Had it 2 days. Not happy
May 9, 2026
Unprompted review
Reply from Montpellier Appliances
Many thanks for taking the time to leave a review. I am sorry to hear that the appliance has leaked. If you are able to e-mail us directly with some information so we may be able to look into this for you, it would be appreciated. Our e-mail address is customerservices@montpellier-appliances.com. We would need the following information, your full name, address and postcode. A copy of your proof of purchase and confirmation of the model and the serial number. Many Thanks, Montpellier Customer Service
The part that was put back on has fell…
The part that was put back on has fell of again. The man that you sent to put it back on didn’t have a clue were it went when he went out to his van I got down on the floor and saw two screws were it must slot into when he came back in I told him there was two screws he had a look and said looks like it will go there he said he put it back on but it’s fell back of so not a very good job.
April 29, 2026
Unprompted review
I've had 2 MONTPELLIER Washing Machines…
I've had 2 MONTPELLIER Washing Machines in 3 years, absolutely appalling brand. I'm disabled on low income and has set me back nearly £500 or more now. I wouldn't recommend this brand to anyone not unless you're happy wasting money on GARBAGE MACHINES!!! I've had nothing but problems stemming from the ECU and also the concrete block inside has started to crumble ruining my clothes in the process. The MONTPELLIER SO CALLED HELPINE are a bunch of USELESS MORONS ASWELL...They tried to say it's my fault lol How ?? Its only me that uses the machine and it's NEVER OVERLOADED EITHER. For people on Low Income or Disabled like myself STAY WELL AWAY FROM THIS USELESS BRAND ASWELL AS THE COMPANY. HELPLINE,WHAT A JOKE!!!
April 29, 2026
Unprompted review
Reply from Montpellier Appliances
Many thanks for your review. We’re very sorry to hear about your experience and understand how frustrating and disappointing this has been, especially after having issues with two machines in such a short period of time.
We would like the opportunity to look into this further and review both your previous cases and the support you received. Please contact us directly at customerservices@montpellier-appliances.com with your details, order information, and any existing case reference numbers so that our team can investigate this properly and see how we can help resolve the matter.
Thank you for your feedback — it is taken seriously and helps us improve both our products and customer support. Montpellier Customer Services
Door Reversal needs skills and a power tool
The fridge freezer itself is fine - but beware if you need to reverse the door! Instructions are unclear and you will need a pair of pliers, a power tool and a flat headed screwdriver. Hand tools are not sufficient!
April 15, 2026
Unprompted review
Not even a 2 year old cooker door on…
Not even a 2 year old cooker and the door on the oven exploded and shattered this is not covered under warranty will never have anything else from them also customer service is shocking
April 13, 2026
Unprompted review
Worst appliance I have ever bought
I am extremely disappointed with this Montpellier gas oven. I’ve only had it for four months, and it has already developed multiple serious faults.
Firstly, the grill does not work properly. The gas comes through and it lights, but as soon as you release the switch, the flame goes out—making it completely unusable.
Secondly, the oven itself does not maintain heat. Cooking takes significantly longer than it should, and I consistently have to add anywhere from 10 to 40 extra minutes just to get food properly cooked. This is both inconvenient and unacceptable for a relatively new appliance.
On top of that, the inner double-glass panel on the grill door has come loose from its hinges and fallen off, which raises serious concerns about build quality and safety.
I purchased this oven from Currys and have raised the issue with them, but I’ve now been directed to contact Montpellier directly. I have yet to do so, but regardless of the outcome, this has already been the worst appliance I have ever bought.
It has not even lasted four months without multiple failures. I would strongly advise others to avoid this product.
As a footnote. I’ve just cooked some cod fillets which should have cooked in 15 mins. Took 40 mins. Then a new fault. Gas oven was switched off, however, oven light will not extinguish. It is so much worse than the 18 year old oven I wanted replaced.
March 29, 2026
Unprompted review
Don’t buy Montpellier
Keep getting unsolicited calls about warranty so I’m giving a one star review.
March 13, 2026
Unprompted review
Reply from Montpellier Appliances
Good Afternoon, Mnay thanks for your review here. Can you advise the number in which these calls are coming from as it could be our registration department, I can advise them to stop calling if you do not wish to receive communication from them . Can you confirm the model number you have registered and I can assist accordingly. Many Thanks, Montpellier Customer Services
Badly made products
Badly made products. Our washing machine touch screen never worked properly from the start. A year in it developed a door sensor issue. Had this fixed under warranty and then a year later developed the same fault. Touch screen was never fixed! I wouldn’t buy from this company again, there’s a reason the products are cheap… false economy.
February 19, 2026
Unprompted review
Reply from Montpellier Appliances
Many thanks for taking the time to leave a review. I have requested information regarding your previous repair with our repair agents. The reported fault originally was that the appliance was showing E01 error code, which indicates a door lock issue. An engineer was despatched who replaced lock and the appliance was tested and working to specification. Unfortunately, there was no mention at the time of any issue with the touch screen.
If you are able to send across your proof of purchase to customerservices@montpellier-appliances.com, we can check if the appliance is within the manufactures guarantee and advise if we are able to assist further with another engineer visit.
Many thanks again for your feedback. Montpellier Customer Services
AVOID!! Shoddy products and after sales care is seriously lacking!
I am having ongoing issues with my washing machine, which is still within its two-year warranty period.
The machine initially broke several weeks ago. After reporting the fault, a technician attended approximately one week later but arrived without the necessary parts. A further delay then occurred as the replacement parts supplied were damaged due to improper packaging and handling, resulting in another week without a repair. By the third week, the technician finally returned with usable parts and completed the repair.
The machine has now worked for only around two weeks, and the exact same fault has occurred again - it will not spin.
As a result of this failure, it is currently Friday evening and I am left with a full load of soaking wet washing sitting in my bath, with no means to complete the cycle. Previously, we were without a working washing machine for three weeks, which was extremely disruptive.
Throughout this process, I have received no meaningful apology, no compensation, and no reassurance that this product is of an acceptable standard. My concerns that the appliance is clearly unreliable and not fit for purpose have been ignored.
February 6, 2026
Unprompted review
Very disappointing product and customer services.
I have a built-in Montpellier fridge freezer that is under two years old and therefore still within its two-year warranty. Unfortunately, the fridge section has stopped cooling while the freezer continues to work.
I contacted Montpellier customer services, but they refused to help because I had recently moved into the property and was not the original purchaser, despite the appliance being installed in the home and still within the warranty period.
At my own expense, I arranged for an independent service engineer to inspect the appliance. I was informed that the failure was caused by a coolant leak, most likely due to a manufacturing defect, and that there are no serviceable parts to repair this fault.
Despite this, Montpellier customer services declined to assist with either a repair or replacement of a product that has clearly failed prematurely within the warranty period. I am extremely disappointed both with the reliability of the appliance and with the unhelpful and inflexible attitude of Montpellier’s customer service.
I would not recommend Montpellier based on this experience
February 4, 2026
Unprompted review
Reply from Montpellier Appliances
Good Morning, Many thanks for your review. Unfortunately, the manufactures guarantee is non-transferable from customer to customer. If the appliance has been used by another customer previously and is sold as part of a house sale, then the new owner of the appliance will not get the benefit from the remaining guarantee, as the proof of purchase held will be in the name of the person who purchased the appliance originally.
We are sorry to hear that the appliance has failed within the guarantee period and the engineer who attended advised the appliance couldn't be repaired due to coolant leak. If this fault had been attributed to a manufacturing defect, it would have occurred within the first month of use. Leaks can occur due to many reasons not all of which are a fault with the appliance itself.
I do regret to inform you that we are unable to assist you further at this time with your enquiry.
Many Thanks, Montpellier Customer Services
Repeated faults
Repeated faults. Faulted fan, repeated blown elements. I believe these products to be substandard and designed to fail just outside of gaurentee. Top oven is just a grill. Not worth the money paid life expectancy 2.5 years.Customer service are abysmal,to the point of suggesting it was the way i was using the appliance. Overall dangerously poor product from a morally corrupt company.
Upon further inspection the element part that was replaced was replaced by a part that is NOT compatible hence why it has failed following engineers visits. Reply on this review is a joke. Montpellier can not edit my experience i will share to warn other consumers. I find it petty to even nit pick over how I found grill/oven i have actually used with manufacturers retoric. Abysmal customer service follows you clearly.
January 19, 2026
Unprompted review
Reply from Montpellier Appliances
Good afternoon,
Thank you for taking the time to leave us a review.
As discussed in our previous email correspondence regarding the issues with your cooker, we can confirm that one fault occurred within the guarantee period. An engineer attended and replaced the fan oven element at that time. Unfortunately, the element has since failed again; however, as the appliance is now outside of the guarantee period, we are unable to offer a further repair.
We would also like to clarify that your appliance includes a top oven with an integrated grill, which can be used either as an oven or for grilling.
We’re sorry to hear that the fan oven element has failed for a second time and appreciate you sharing your feedback, as it helps us review and improve our products and service.
Many Thanks, Montpellier Customer Services
It was a poor assessment
It was a poor assessment. I haven’t registered the product fully and satisfactory and the site went off. I haven’t registered not consented on the 2years Guarantee yet.
January 19, 2026
Unprompted review
Reply from Montpellier Appliances
Good Afternoon, Many thanks for your review. Please may you elaborate on your enquiry. The appliance does not need to be registered for the gaurentee to apply. If you wish to e-mail us to discuss your enquiry further, please do so at customerservices@montpellier-appliances.com. Many Thanks, Montpellier Customer Services
Friendly and efficient service
Friendly and efficient service. Very positive.
January 9, 2026
Unprompted review
Reply from Montpellier Appliances
Thank you very much for your kind feedback! We’re delighted to hear you found the service friendly and efficient. Providing a positive experience is always our goal, so it’s great to know we met your expectations. We really appreciate you taking the time to leave a review and look forward to helping you again in the future.
Excellent service
Item stopped working and issue was resolved within 24 hours, great service, thank you.
January 7, 2026
Unprompted review
Reply from Montpellier Appliances
Thank you for your kind review! We’re really pleased to hear that the issue was resolved quickly and that you were happy with the service you received. Providing fast and reliable support is very important to us, so your feedback means a lot. Thanks again for taking the time to share your experience!
8 months in and still fighting for…
8 months in and still fighting for guarantee to be honoured! They agreed to replace the product(built in microwave) 6weeks ago and they still haven’t organised it! Lots of excuses and apologies but no professional action or genuine concern regarding customer care. They tried “fixing it” but each engineer that attempted to do this failed and ended up doing more damage to the product.
January 6, 2026
Unprompted review
Reply from Montpellier Appliances
Good Afternoon, Many thanks for your review, we do sincerely apologise for the delay in arranging the exchange appliance. We aim to resolve these enquiries as soon as possible and we apologise this wasn't the case here. We have since delivered a replacement appliance to your retailer and they have agreed to install the new one and remove the faulty appliance. Mnay Thanks, Montpellier Customer Service
The only place I could find a slim…
The only place I could find a slim depth oven! Thank-you 😊
December 8, 2025
Unprompted review
Reply from Montpellier Appliances
Thank you for your great review! We’re delighted to hear we were able to help you find the slim depth oven you were looking for. We really appreciate you taking the time to share your experience — thank you for choosing Montpellier.
Speedy delivery
Speedy delivery. Hardworking delivery men. Excellent item, so pleased with it
December 30, 2025
Unprompted review
Reply from Montpellier Appliances
Thank you for your wonderful review! We’re delighted to hear you were happy with the speedy delivery, our delivery team’s hard work, and the item itself. Your feedback is greatly appreciated — thank you for choosing Montpellier and we hope you enjoy your purchase!
I would not recommend
I would not recommend, we purchased a washing machine approx 5 years ago and it broke just after warranty, crazy but was cheaper to buy another so we did just that in Oct 2023. It's out of their x2 year warranty, just called customer service and they won't even discuss sending an engineer to take a look and not even if I pay! May just be a broken belt! Terrible customer service and could not even give me a list of independent engineers, try trust a trader was the reply!
December 30, 2025
Unprompted review
Reply from Montpellier Appliances
Good Afternoon, Many thanks for your review.
We are sorry to hear that the appliance failed outside the guarantee
After looking through the e-mail correspondence that our Customer Service team had with you, I can see we did advise you to contact our repair agents who could assist you with a chargeable repair to your appliance. I cannot see we had advised you to try Trust a Trader at any point during the e-mail exchange.
Please refer to our e-mails sent on the 22nd December 2025 at 11:22am.
Many Thanks, Montpellier Customer Services
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.