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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the product quality, noting the effectiveness and variety of options available, with many finding them superior to other brands. The delivery service is frequently highlighted for its speed, discretion, and reliability. Additionally, consumers often commend the customer service for being attentive, helpful, and efficient in resolving issues. However, some customers also noted issues with specific products, describing them as having an unpleasant taste or not meeting expectations regarding potency. A few people experienced problems with customer service, citing difficulties with order mix-ups, incorrect addresses, or unresponsive support.

What people talk about most

Product

Customers generally express satisfaction with the product quality, often highlighting the effectiveness and... See more

Quality

Customers consistently note positive experiences with quality. Many reviewers praise the high quality of... See more

Delivery service

People report positive experiences with delivery service. Customers frequently praise the fast and efficient... See more

Customer service

Users describe positive interactions with customer service. Many customers praise the helpfulness,... See more

Order

Consumers find the ordering process to be positive, highlighting ease of use, discreet delivery, and a wide... See more

Based on these reviews

Rated 5 out of 5 stars

Mood is the best product on the market that offers you different products to help you get where you want to be using all different types of added herbal additives plus cbd-thc! Personally I use the on... See more

Company replied

Rated 5 out of 5 stars

Great products amazing highs but I'm not into the sugar thing but Mood has such a variety of buds like pluto awesome! to make teas brownies and smoke The amazing feeling and vibrations are awes... See more

Company replied

Rated 5 out of 5 stars

So simple, practical and responsive ... No more rooting around the local dispensary only to find my requests to be rebuffed as 'Supply issues, maybe next month'. Monthly, and they call me to check i... See more

Company replied


Company details

  1. Cannabis store

Written by the company

We believe that everyone’s got different moods, and improving yours should be easy. That’s why we created Mood, an online source for 100% federally legal cannabis from America’s favorite farms, that helps you quickly and easily get to your best mood.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

753 reviews

5-star
4-star
3-star
2-star
1-star

Replied to 100% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

The Gummies promote deep and restful sleep.

I've been using gummies to promote deep and restful sleep. Before this, I suffered from severe insomnia. I tried several homeopathic remedies and even a stint using prescription remedies. Nothing worked nearly as well as the Mood gummies.

September 21, 2025
Mood logo

Reply from Mood

Hi William!

Insomnia doesn’t stand a chance 😎💤

So glad the Mood gummies are giving you the rest you deserve - nothing beats a good night’s sleep!

~ Mood Cannabis Concierge Team

Rated 5 out of 5 stars

Calming and effective

The effects were gentle yet powerful, exactly what I needed to feel more relaxed and fully present in the moment. It turned out to be a truly calming experience that I’ll definitely keep coming back to.

August 5, 2025
Unprompted review
Mood logo

Reply from Mood

Hi Summer,

Gentle yet powerful - sounds like the perfect combo 😌✨ We’re thrilled it gave you the calming experience you needed and that you’ll be coming back for more!

~ Mood Cannabis Concierge Team

Rated 5 out of 5 stars

Great products great packaging

Great products great packaging. I had a great experience. I do recommend to others.

September 21, 2025
Mood logo

Reply from Mood

Hi Gabrielle,

Thank you for the kind words! 💚

We’re so glad you had a great experience and enjoyed both the products and the packaging. Your recommendation means a lot to us, and we can’t wait to keep delivering top-notch vibes!

~ Mood Cannabis Concierge Team

Rated 5 out of 5 stars

Mood products are very helpful for me.desire to ea

I need something to stimulate desire to eat and also sleep and to help with getting to sleep

September 18, 2025
Mood logo

Reply from Mood

Hi Betty!

Thanks for reaching out! 💚

We’ve got products designed to help with relaxation, sleep, and appetite support. Our gummies are a great place to start - they’re formulated to help you unwind and enjoy better rest, while also supporting your natural appetite. Always start slow and see what works best for you! 😌✨

~ Mood Cannabis Concierge Team

Rated 5 out of 5 stars

MOOD ROCKS

Every experience of dealing with MOOD has been effortlessly delightful. Have yet to have any negative aspect of anything from ordering to delivery. Great products at fair prices.

September 20, 2025
Mood logo

Reply from Mood

Hi William,

💚 We’re thrilled to hear every part of your MOOD experience - from ordering to delivery - has been effortless and enjoyable. It means a lot to know our products and service are hitting the mark.

Here’s to many more great experiences! 🙌✨

~ Mood Cannabis Concierge Team

Rated 5 out of 5 stars

Love the autoship

Love the autoship! One less thing to keep track of.

September 15, 2025
Mood logo

Reply from Mood

Hi Barbara,

We’re so glad you’re loving the Subscription feature! 💚 It’s designed to make life easier, so you can enjoy your favorites without a second thought. Thanks for sharing - we love making things simple for our MOOD fam! 🙌✨

~ Mood Cannabis Concierge Team

Rated 5 out of 5 stars

Good products

Good products, for price fast service

September 20, 2025
Mood logo

Reply from Mood

Hi Mike,

Thanks for sharing! 💚

We’re thrilled to hear you’re enjoying the products, appreciate the value, and had a fast experience. Your support means a lot to us, and we can’t wait to keep delivering top-notch service! 🙌✨

~ Mood Cannabis Concierge Team

Rated 1 out of 5 stars

After sending a email regarding my…

After sending a email regarding my address, I received confirmation of receipt of email but had to wait until working hours to hear from customer service. I was assured that my correct address was being used to ship my order. Four days later I received a message from USPS informing me that they returned my package to shipper because of wrong address. It has been a week today and still no package. The USPS says it will be delivered by 8:00 p:m on September 23rd. At this point, I would rather get a refund than receive my order.

September 17, 2025
Mood logo

Reply from Mood

Hello Tim,

We’re so sorry for the frustration and inconvenience this has caused. 😔 We completely understand how stressful this situation must be and appreciate your patience. Our team will be reaching out to you directly to make sure this gets resolved promptly. Thank you for bringing this to our attention, we’re committed to making it right.

~Mood Cannabis Concierge Team

Rated 5 out of 5 stars

I love the personal contact I get.

I love the personal contact I get from my sales person, Amber V. She is very respectful and knowledgeable. I never feel pressured just informed.
If I had to say anything that the company can improve Wish she had more promos and freebies to offer.

September 12, 2025
Mood logo

Reply from Mood

Hi there Lady,

So glad Amber V. is making your experience awesome! 😎💚 We hear you on the promos - always looking for ways to make our MOOD fam even happier 🙌✨ We will pass that along!

~ Mood Cannabis Concierge Team

Rated 5 out of 5 stars

Great product

Great experience

September 16, 2025
Mood logo

Reply from Mood

Hey Todd,

Thanks so much for your kind words! 💚 We’re thrilled you had a great experience and are enjoying the product. Your support means the world to us! 🙌✨

~ Mood Cannabis Concierge Team

Rated 5 out of 5 stars

Mood will put you in a great mood!

Mood has great products and the customer service is extraordinary. If you are in the market for this type of product, you must try them!

September 20, 2025
Mood logo

Reply from Mood

Hi Bruce,

Thank you for the glowing feedback! 💚

We’re thrilled to hear our products and customer service have put you in a great MOOD 😎🙌 Your recommendation means a lot - we can’t wait to keep delivering top-notch experiences! ✨

~ Mood Cannabis Concierge Team

Rated 5 out of 5 stars

I like your stuff

I like your stuff, prompt delivery and it works!

September 20, 2025
Mood logo

Reply from Mood

Hi German,

Thanks so much! 😎💚 We’re thrilled you’re enjoying the products and that everything arrived fast

. Happy vibes and great results - that’s what we’re all about! 🙌✨

~ Mood Cannabis Concierge Team

Rated 5 out of 5 stars

Great smooth taste

Great smooth taste. I will definitely purchase again

September 20, 2025
Mood logo

Reply from Mood

Hi Rasta,

Thanks for the love! 💚 We’re thrilled you’re enjoying the smooth taste. Can’t wait to have you back for more - your next order is already looking tasty! 😎✨

~ Mood Cannabis Concierge Team

Rated 5 out of 5 stars

Quick shipping & Nice Products

Quick shipping. Nice products. We enjoy your chewables.

July 30, 2025
Mood logo

Reply from Mood

Hi Alan,

Thanks so much for sharing! 💚

We’re thrilled to hear you’re enjoying the gummies and that everything arrived quickly. Your support means a lot, and we can’t wait to keep delivering great products straight to you! 🙌✨

~ Mood Cannabis Concierge Team

Rated 5 out of 5 stars

Good

👍 good stuff

July 25, 2025
Mood logo

Reply from Mood

Hey Shonda,

Thanks! 😎💚 Glad you’re enjoying the good stuff! 🙌✨

~ Mood Cannabis Concierge Team

Rated 5 out of 5 stars

QUALITY PRODUCTS

Ever since I started buying from MOOD the products have been high quality(pun intended) and the customer service going above and beyond to make your experience an enjoyable one. My current product that I'm loving is Dark Rainbow flower. It has a potent kick to it that keeps me coming back again and again.

September 20, 2025
Mood logo

Reply from Mood

Hi Jamie,

We’re so glad you’re loving the Dark Rainbow! 😎🌈💚 High-quality vibes, potent kicks, and a little extra fun in every puff - that’s the MOOD way 🙌🔥

Thanks for being part of our community and sharing the love!

~ Mood Cannabis Concierge Team

Rated 5 out of 5 stars

Great products

Product is always as described and ships in a timely manner

September 3, 2025
Mood logo

Reply from Mood

Hi TC!

Thanks for sharing your experience! 💚

We’re thrilled to hear the products are exactly as described and that everything arrives quickly. We appreciate your support and look forward to keeping the good vibes coming! 🙌✨

~ Mood Cannabis Concierge Team

Rated 5 out of 5 stars

The rapid delivery and discreet…

The rapid delivery and discreet packaging. Both of these is what impresses me the most. My order shows up on my doorstep no more than three days after I place my order. And the packaging reveals nothing about the contents contained inside.

August 20, 2025
Mood logo

Reply from Mood

Hi Clyde,

Thanks so much for sharing your experience! 💚

We’re thrilled to hear our rapid delivery and discreet packaging are hitting the mark. Nothing feels better than knowing your order arrives quickly and safely, exactly as it should 😎✨ We appreciate your support and can’t wait to keep delivering top-notch products right to your doorstep!

~ Mood Cannabis Concierge Team

Rated 5 out of 5 stars

Great product.

September 20, 2025
Mood logo

Reply from Mood

Hi Roy!

Thanks so much! 💚

We’re thrilled you’re enjoying the product. Your support means the world to us! 🙌✨

~ Mood Cannabis Concierge Team

Rated 5 out of 5 stars

Brownie

The brownie was ok. I still like the caramel popcorn best. The dog toy is great!! Good conversation piece. My dog loves it!!

September 20, 2025
Mood logo

Reply from Mood

Hey Lynn,

Thanks for sharing your thoughts! 😄

We’re glad you enjoyed the brownie and love that the caramel popcorn is still a favorite 🍿💚 And we’re thrilled your dog is loving the toy - sounds like it’s a hit for both fun and conversation! 🐾✨

~ Mood Cannabis Concierge Team

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