Mood Health Reviews 

259
TrustScore 3.5 out of 5

3.6

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Review summary

Created with AI, based on recent reviews

Looking at 52 reviews, most reviewers were somewhat happy with their experience overall. Customers consistently praise their therapists for being helpful, kind, and professional, often making them feel heard and comfortable. Many appreciate the convenience and ease of virtual sessions, which contribute to a positive user experience. Reviewers frequently highlight the significant positive impact their therapists have had on their personal growth and ability to manage challenges. However, some customers noted significant issues with customer service, including unannounced provider changes, missed appointments, and poor communication. Many people reported difficulty finding available therapists or experienced long wait times to begin therapy. Additionally, some reviewers found the billing process confusing, encountered technical problems with the platform, or felt rushed during sessions.

What people talk about most

Staff

Reviewers highlight positive aspects of staff, with many expressing satisfaction with their therapists.... See more

Service

Reviewers mention ambiguous feedback about service, with some customers expressing satisfaction with their... See more

Customer service

Clients share negative opinions on customer service, citing issues like cancelled appointments without... See more

User experience

Users describe ambiguous interactions with the user experience, with some reporting highly positive... See more

Reviews shaping this summary

Rated 3 out of 5 stars

I can’t emphasize how hard it was for me to take the step to start therapy as a young man. However, I did and after the first appointment I was glad I did and very optimistic after the first assessmen... See more

Company replied

Rated 3 out of 5 stars

I was questioning how helpful the first two sessions were when the provider did not arrive for the third session. Now I've been changed to someone else. I will give it one more try.

Company replied

Rated 3 out of 5 stars

I love my therapist. She is great and very helpful. However, I’m not a fan of having to pay a copay AND a monthly fee.

Company replied

Rated 5 out of 5 stars

My experience has been good. Like professionals do, my therapist put me at ease right away. Like any good therapy it’s been like an onion. Peeling away the inhibitions, guilt, sadness. My meetings w... See more

Company replied


Company details

  1. Psychiatrist

Information provided by various external sources

Telepsychiatry Made Easy and Affordable. Prescriptions and Medication Management for Depression and Anxiety. Only $50 per month.


Contact info

3.6

Average

TrustScore 3.5 out of 5

259 reviews

5-star
4-star
3-star
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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 61% of negative reviews

Typically replies within 1 month

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3.6

All reviews

(259)

49 reviews in the last 12 months

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Rated 5 out of 5 stars

Great mental health provider

While I cannot yet speak on Mood's talk therapy, I can say I have received tailored medication care from my practioner. I find my practitioner to be kind, receptive and incredibly knowledgeable. She ensures I feel supported and together we make educated decisions about the best moves for me. She offers ideas on how to feel better overall whether that means a medication adjustment or the addition of a supplement or behavioral adjustment. I'm very happy with Mood and have reccomended the service to friends and family.

January 26, 2022
Unprompted review
Rated 5 out of 5 stars

Good quality service

Good quality service - my provider is efficient yet informative in our sessions and I feel well served with my Mood membership.

January 25, 2022
Unprompted review
Rated 5 out of 5 stars

I'm happy now

Guess that there is nothing better in life than healthy mind. That's why i always try to comply with the recommendations of therapist because I had a strong depression. When I started curing from it, it seemed to me that the best option would be to apply to special services which could help me to defeat the disease. I chose this one and nowadays i really notice some positive changes in my mood. I got my appetite back and sleep as well. For initial stages it's really enough and I'm thankful to this service. I guess if all people with depression would apply here they would become much happier.

January 24, 2022
Unprompted review
Rated 5 out of 5 stars

Blessed to have found this service

I adore Mood. I’ve needed to see a therapist for quite some time and have searched to no avail for a provider in my price range, in my area, who can provide me with the help I need. Mood is the first affordable and convenient option that I found. My therapist is so kind, so patient, and is helping me to really confront my issues so I can heal from them. I found her at my absolute lowest point and I could not be more thankful for this service, my therapist Jen and the opportunity to FINALLY find the care that I need at a price that I can manage. I also have to mention the fantastic and responsive customer support agents at Mood, who always are so helpful and quick at booking appointments and resolving issues. If you’re on the fence about this service, give them a shot. They just might surprise you.

November 23, 2021
Unprompted review
Rated 5 out of 5 stars

Great service

Great service, wonderful practitioner. Very easy to set up appointments, and I love the option for the mail-order pharmacy. I love everything about it except that I can’t yet charge it to my insurance…hopefully superbills will be coming soon!

November 8, 2021
Unprompted review
Rated 5 out of 5 stars

I love Mood

I love Mood, they’re affordable and the customer service is great. I couldn’t recommend them enough.

November 5, 2021
Unprompted review
Rated 5 out of 5 stars

Amazing service

It is a super easy to use platform, and the people you get to work with are amazing, and so helpful. I always recommend mood to everyone I can.

November 4, 2021
Unprompted review
Rated 5 out of 5 stars

Love mood!

Jarryd did a great job! Made me feel super comfortable in opening up. Great listener and looking forward to meeting next month.

October 27, 2021
Unprompted review
Rated 5 out of 5 stars

Positive experience

My primary care doctor referred my to Mood because I was struggling with depression and reluctant to see a tradition psychiatrist. I had tried meds before and had little success. Right away, I preferred the privacy of meeting with her online. I felt like she did a great job of assessing my lifestyle and needs. She started me meds and it took several weeks before I started to feel better, but once we got the dosage right I felt like a different person. The fog had lifted.

October 20, 2021
Unprompted review
Rated 5 out of 5 stars

Mood Health is very honest and affordable!

I have been working on my mental health since May and its been a raw, grueling but helpful experience. I feel I understand myself a lot more and my anxiety. I've worked with my therapist in building goals that are achievable by my own standards and feel no judgement when I release everything I'm going through. I highly recommend Mood Health to get started, and the journey is up to you.

October 14, 2021
Unprompted review
Rated 5 out of 5 stars

recommend this service!!

i found mood health when looking for a psychiatrist on psychology today. i had never heard of it but right away felt like it was for me. the site is easy to use, readable, and services are very affordable if you have MediCal! i was impressed about how fast the sign up process was and was able to have my first appointment the next morning! my psychiatrist has since been so helpful and understanding. she made me feel very comfortable from the start which was surprising to me. haven’t had a bad experience with mood yet. i’ve been a member now for about three months. it’s easy to schedule and reschedule appointments and the reminders they send me have kept me from forgetting or missing an appointment. my only complaint is that i wasn’t able to choose my psych, she was assigned to me. however this isn’t much of a problem for me since i fit well with her :)

September 23, 2021
Unprompted review
Rated 4 out of 5 stars

Impressed

I have only just started with Mood Health and so far I am impressed. Customer service is responsive and caring. I have only met once with a therapist but she was professional and caring. I look forward to more sessions and making positive progress in my mental health.

September 17, 2021
Unprompted review
Rated 5 out of 5 stars

Simply the best

My experience with mood has been…I want to life changing? I could say it’s been good! But when I needed mental health care urgently they provided me with help that same day. The money is worth it. Every penny. I met with Liz and she was affirming, kind, informed and helpful not only in a physicians way but in a therapeutic way. I felt relieved. Mood gave me immediate help and has continued to be helpful as the months go on and my mental health improves. Thanks Mood and thanks for the wonderful care you’ve provided.

September 1, 2021
Unprompted review
Rated 5 out of 5 stars

Positive Experience with Mood

I've had a wonderful experience so far with the Mood platform, customer service, and the mental health provider I've been talking to. The customer service rep was quick and helpful.

August 20, 2021
Unprompted review
Rated 5 out of 5 stars

I always look forward to my appointments!

Mood Health is my first experience in therapy and I have to say it’s been great so far! My therapist is lovely and talks to me like a friend; their customer service when I had a technical issue was fast and friendly. Mood has exceeded my expectations of what I thought therapy would be, and I’m glad I found them.

August 19, 2021
Unprompted review

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