Fast delivery, well presented, exactly as described, the prescription was exactly as I ordered. The only thing was that the colour on my brown eyes seems darker than I assumed from the photos but that... See more
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Review summary
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What people talk about most
Reviews shaping this summary
Been returning customer of many years, I always love fun and natural looking unique colors that moody offers. Generally I always have good experience with sales offer, ordering process and... See more
Company replied
Great selection and free shipping make this company a solid option for contact lenses. Overall, I’ve had a good experience, although the new added fee is disappointing. One improvement would be cleare... See more
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I love how well organized your website is. It was really easy to choose what I wanted without having to scroll at every item. I had 2 issues with the website. 1- there weren't any way to just look fo... See more
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Company details
About moodylenses
Written by the company
Contact info
United States
- support@moodylenses.com
- moodylenses.com
3.9
Great
353 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 98% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
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Good quality packaging and lenses
Good quality packaging and lenses. Super comfortable and affordable. Once I put them in I couldn’t feel them at all, and I still haven’t gone blind yet so I think that’s a win.
November 28, 2025
Unprompted review
Reply from moodylenses
Hi Hana, this made us smile, thank you for sharing 😄 Appreciate you taking the time to leave this review and being part of our community.
worth the wait
The advertisement have been appearing on my social media. Have been procrastinating to purchase it and finally caved in to purchase it. Delivery time might take a while, but worth the wait.
The lenses are those with a better quality and wore it for the first time today. Comfortable, not drying and yes worth the wait, worth every penny.
December 12, 2025
Unprompted review
Reply from moodylenses
Hi Izza, thank you so much for sharing ✨ We’re really glad to hear that you love it, it means a lot to know they were worth the wait. Appreciate you taking the time to leave this review^^
I ordered contact lenses almost 2 weeks…
I ordered contact lenses almost 2 weeks ago and the order has still not been shipped. I have emailed support twice to get an update on my order and I still have not received a response.
December 11, 2025
Unprompted review
Reply from moodylenses
Hi Lindsay, apologize for the wait and the frustration caused. Our team has already replied to your email, and we’ll continue assisting you directly there moving forward. Please feel free to reply to that email anytime if you need further help.
I think I first learned of Moodylens…
I think I first learned of Moodylens via scrolling through Instagram. While a little hesitant at first since we are apart-
Moody actually respond to emails- send products its like virtually walking right in to a store!! Great to shop with them!!
December 2, 2025
Unprompted review
Reply from moodylenses
Hi Brown, thanks for sharing this. Totally understand the hesitation at first, so it really means a lot to hear that the experience felt reassuring and easy. We’re glad the team could help make it feel like shopping in-store. Appreciate you giving us a chance😊
no update of product shipping since order date
I had placed an order on November 28th and its coming in to two weeks and I have not received any email regarding any update about shipping informations. I also emailed the support team if they are able to give me any update. However, it has already been 4 days and I had not heard anything from them.
December 9, 2025
Unprompted review
Reply from moodylenses
Hi Ally, we truly apologize for the wait and the lack of updates. Orders placed around late November may take a little longer due to high order volume, and some emails were delayed during this period. Please reach out to us on WhatsApp with your order number and email address, and our team will help check the latest status for you as soon as possible. We appreciate your patience.
I do enjoy the colors and styles
I do enjoy the colors and styles. The lenses I choose look so real.
My only concern for your company is the misspelling in your communication which gives off "spam" vibes. I suggest you use an app to proof read material.
November 8, 2025
Unprompted review
Reply from moodylenses
Hi Olivia, thank you so much for sharing this. We’re really happy to hear you enjoy the colors and how natural the lenses look. And thanks for being honest about the misspelling too, that’s fair feedback, and we’ve shared it with the team so we can do better. Truly appreciate you taking the time to let us know :D
Easy to buy
Easy to buy, simple delivery and product is the same as described! And have a good photos on site comfortable to wear.
December 9, 2025
Unprompted review
Reply from moodylenses
Hi Anzhelika, thanks so much for sharing this. Really glad the ordering felt easy and that the lenses matched what you saw on the site, that means a lot to us^^ Appreciate you taking the time to leave a review and being part of our community.
Lack of response from customer support
I made an order on Black Friday 29 Nov 2025 at 2.01am. I realised that the shipping address was wrong only after carting out as it was linked to my ApplePay wallet, which was another address. I then wrote in 2 minutes after carting out at 2.03am to support@moodylens to ask for change in address which is the process to follow on the website. I followed up with another email on 2 December but received no response either. This experience has been extremely frustrating and disappointing. When I click into the order details it just says submitted and then details have been sent to my registered handphone number (which btw, nothing was received). There is no status on shipping and any logistical detail at all. It has also been 10 days since the order which is the max delivery time to Singapore. I will not be a returning customer.
November 29, 2025
Unprompted review
Reply from moodylenses
Hi Yinny, we’re truly sorry for the frustration this has caused. As this was a Black Friday order, there was a high volume of shipments and inquiries being processed, which led to delays in replies and order updates. For faster assistance, please reach out to us on WhatsApp and kindly share the email address and order number used for the purchase so a team member can help check this for you right away. We appreciate your patience and understanding.
I thought I would get these contacts…
I thought I would get these contacts sooner as I have ordered from Moody previously but I didn’t know it would take one month for them to arrive. Now I’m going to have to my trip without my prescription contacts and I was really excited for them.
December 6, 2025
Unprompted review
Reply from moodylenses
Hi Lia, we’re really sorry for the delay and understand how frustrating this is, especially with a trip coming up. Since orders ship internationally, delivery times can vary by destination country. Please feel free to reach out to us on WhatsApp, and our team will be happy to assist you further.
I love the variety of color contacts
I love the variety of color contacts. They’re so cute and comfortable. I love that Moody has a beautiful variety of single day lenses. I’ve already ordered 3 times because I fell in love with my first order. The customer service is so fast and courteous.
December 1, 2025
Unprompted review
Reply from moodylenses
Thank you so much, Krystal, this made our day💛 Knowing you came back again means a lot to us. We’re grateful to have you here^^
love the contacts and the sale is…
love the contacts and the sale is insane i got 3 contacts for free and i rlly love all the colours and it doesnt irritate my eyes at all
November 22, 2025
Unprompted review
Reply from moodylenses
Hi Nysha, so happy to hear you’re enjoying the lenses and the colors worked out well for you. And yes, that sale was a fun one! Thanks for sticking with us and being part of the Moody community 💛
They were misleading in their…
They were misleading in their advertising and had completely unprofessional customer service, with “Rei” being sarcastic throughout the conversation.
November 25, 2025
Unprompted review
Reply from moodylenses
Hi Ophelia, we’re sorry to hear the experience didn’t meet your expectations — that’s never what we want for our customers. To clarify, the promotion was applied correctly, and there wasn’t any misleading information involved in the offer. Regarding your concern about the interaction with our support team, we appreciate you bringing that to our attention. We’ll make sure it’s reviewed, as respectful and clear communication is something we care deeply about. We hope any future experience with us feels smoother and more positive.
Affordable and pretty
November 24, 2025
Unprompted review
Reply from moodylenses
Thank you so much for the review and for being part of our community, Paris. It means a lot to us ;D
Customer service got back to me quickly…
Customer service got back to me quickly after I had to alter the details of my order. Took about 10 days to reach me and all the lenses are protected well.
November 20, 2025
Unprompted review
Reply from moodylenses
jungkz.x, thanks so much for sharing your experience =D
We’re really glad the address update went smoothly and that everything arrived safely. It means a lot knowing the experience felt easy on your side. Appreciate you choosing us 🥰
I haven’t received the contact lenses…
I haven’t received the contact lenses at all
November 23, 2025
Unprompted review
Reply from moodylenses
Hi Jenifer, really sorry for the worry this has caused. The parcel is still on its way and hasn’t reached the final delivery stage yet. The latest tracking details have been sent by email, so the journey can be checked anytime using that tracking number. If any trouble checking it, our support team is happy to help further :)
First time buyer
Wearing my first pair of lenses. They are as I expected, appearance wise. Comfort gets a 8 out of 10 but I can get used to them through time. I recommend. Went & bought 6 more sets after this trial buy. I hope Ifound my permanent eye contact shop. Thank you.
November 22, 2025
Unprompted review
Reply from moodylenses
Thank you so much for sharing your experience, Care. We’re grateful to be part of your lens journey, thank you for choosing us 💕
Reply from moodylenses
Thank you, Ms Medina. We’re really happy the color turned out great for you and that it arrived fast. Appreciate you sharing this with us💕
I love how well organized your website…
I love how well organized your website is. It was really easy to choose what I wanted without having to scroll at every item. I had 2 issues with the website. 1- there weren't any way to just look for the sale items and the 3 set items. I had to scroll to find those. That was a little annoying. 2-all the photos have the same colored original eyes, so I couldn't really tell what the contacts would have looked on my color eyes. Granted anyone with light eyes, the colors may stand out more, but with dark brown/black eyes, some of these colored contacts would look fake. I personally want contacts to look somewhat real on my eyes. It was really hard to tell what the actual outcome would be and honestly, I hope I picked well. Either that these 2 issues, I do love the contacts and the multitude of options Moodylense offers.
November 20, 2025
Unprompted review
Reply from moodylenses
Thank you so much for the thoughtful feedback, Sarah, we really appreciate it =D
We’ve already shared your comments with the team, especially about navigation and photo variety. We’re also glad you’re enjoying the lenses overall, thanks again for helping us improve.
good quality!!
my lenses took a while to come in, but in the end it was all worth it. i love the color on me and i can’t wait to wear it out!!
November 21, 2025
Unprompted review
Reply from moodylenses
Thank you for sharing this, Kangshee. Shipping can take a little longer depending on the destination country, so we truly appreciate your patience. We hope you enjoy wearing them out! =D
Excellent Quality Lenses and Exceptional Customer Service
Their lenses are amazing. Super comfortable, gorgeous colours, and really high quality. Customer service is honestly top tier: fast replies, very polite, and they solve any issues right away. I’ve had such a smooth experience from start to finish. Highly recommend!
October 7, 2025
Unprompted review
Reply from moodylenses
Thank you so much for this, Maggie! Reading your feedback genuinely made our day =D We’re really happy to hear that the lenses feel good on your eyes and that the colours turned out the way you hoped. We’re grateful you took the time to share your experience.
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