too many additional purchases available— cool that they show you that stuff as 1-2 of them I’d even buy if I wasn’t so financially strapped…. but to click through 5+ things just to finalize an order I... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I just started the program today. I like the questions so far. I have not been in a serious relationship in over 20 years and its about time i found someone. Being rusty I need help. I willgive a diff... See more
Company replied
Haven't got to see anything yet. Right off the rip, I wanted to see who U said I'd marry or who my forever partner is.. I haven't yet seen it. As soon as I paid for it basically 2-3x if u count the 2... See more
Company replied
I liked the questionnaire but afterwards there's too many questions to add on extra stuff. I would just like to be able to skip it all and go to my readings.
Company replied
Company details
About Moongrade
Written by the company
Navigate your love & personal life!
Build a strong, loving relationship
Build unbreakable friendships
Grow spiritually
Gain clarity in decision-making
Find your true life path & purpose
Achieve success in career & personal life
Contact info
United States
- help@moongrade.app
- moongrade.app
4.0
Great
581 reviews
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Great customer service even when cancelling
While I very much liked the app I didn't like the eventual pricing so I cancelled it when the discount period was up. Cancelling was very easy and prompt as I was assisted by Nora. Great customer service.
May 1, 2026
Reply from Moongrade
Dear Karen Pordum,
We're glad Nora made cancelling prompt. Though our pricing wasn't a fit, we're actively working on improvements to Moongrade and our chargeback, legal, injury, and scam services. Please email help@moongrade.app with your account email and, if possible, the order number.
Sincerely,
Moongrade Team
If I could give a minus zero rating
If I could give a minus zero rating, I would. This company is very dishonest.
I signed up for a free trial, forgot to cancel initially because I could not locate where to cancel on the app, so I deleted it thinking that would help . When I saw the charge on my credit card I emailed them to query. I requested a refund as they charged me for an additional month. They said the only way to cancel is to email them. I indicated in the thread that I wanted to do so with immediate effect,this was in Jan 2026. Now I'm reviewing my credit card statement, only to see that I am STILL being charged even after my cancelation request in January ... The email thread clearly indicated my cancellation request and their acknowledgement of the cancelation.
I emailed them multiple times to have the charges reversed and to get feedback. Still waiting.
This app is run by SCAMMERS. VERY VERY DISHONEST BUSINESS.
April 27, 2026
Unprompted review
Reply from Moongrade
Dear Michelle Ifill,
We apologize for the continued billing after your February cancellation request and understand your concerns about a scam. We are actively working on improvements to our processes. Please email help@moongrade.app and include your account email and, if possible, the order number so we can help.
Sincerely,
Moongrade Team
Reply from Moongrade
Dear SR,
We are glad the payment section was easy to navigate. Moongrade simplifies scam, injury, legal, and chargeback processes, and we are actively working on improvements. For support, please email help@moongrade.app with your account email and, if possible, the order number.
Sincerely,
Moongrade Team
The person I’m talking to sorry I…
The person I’m talking to sorry I forgot his name has been very helpful has giving me some great advice and I’m already feeling less anxious I can’t wait to try these new techniques and move forward with my life
April 23, 2026
Reply from Moongrade
Dear Alison,
We're glad the advice and new techniques are helping reduce your anxiety. Moongrade is actively working on improvements to our scam, chargeback, legal, and injury support. Please email help@moongrade.app and include your account email and, if possible, your order number.
Sincerely,
Moongrade Team
Reply from Moongrade
Dear Amber Neal,
We understand you are asking where your returned funds are. We are actively working on improvements to resolve every chargeback and scam case faster. Please email help@moongrade.app with your account email and, if possible, the order number so we can look into this.
Sincerely,
Moongrade Team
Very knowledgeable and helpful.
April 20, 2026
Unprompted review
Reply from Moongrade
Dear CJ,
We are glad you found us knowledgeable and helpful! Whether dealing with a scam, injury, legal issue, or chargeback, Moongrade is actively working on improvements to serve you better. Please email help@moongrade.app with your account email and, if possible, the order number.
Sincerely,
Moongrade Team
Reply from Moongrade
Dear Francesca,
We are thrilled we successfully fixed your doubts! At Moongrade, we are actively working on improvements to better assist you with any scam, chargeback, legal, or injury issues. For any future help, please email help@moongrade.app and include your account email and order number.
Sincerely,
Moongrade Team
Reply from Moongrade
Dear Natasha,
We are glad it is a relief that we listen and respond honestly. From a scam or injury to a legal matter or chargeback, Moongrade is here. We are actively working on improvements. Please email help@moongrade.app with your account email and, if possible, the order number.
Sincerely,
Moongrade Team
Very interesting
April 17, 2026
Unprompted review
Reply from Moongrade
Dear natashataff,
We're glad you find Moongrade interesting! Whether navigating a chargeback, legal, injury, or scam case, we are actively working on improvements. Please email help@moongrade.app with your account email and, if possible, the order number to share feedback.
Sincerely,
Moongrade Team
Good advice and they really help u out…
Good advice and they really help u out and understand u
April 16, 2026
Reply from Moongrade
Dear Shy,
We are glad our advice helped you out and that you felt understood! We are actively working on improvements to our chargeback, legal, injury, and scam resources. If needed, please email help@moongrade.app with your account email and order number.
Sincerely,
Moongrade Team
They were really quick to help me…
They were really quick to help me cancel my subscriptions. They were attentive and very kind.
April 16, 2026
Reply from Moongrade
Dear JW,
Glad we were quick and attentive in canceling your subscriptions! For any scam, chargeback, legal, or injury issues, Moongrade is here. We are actively working on improvements. Please email help@moongrade.app with your account email and, if possible, the order number.
Sincerely,
Moongrade Team
Reply from Moongrade
Dear narmathamatha,
We are glad you have nothing to report right now! Moongrade is actively working on improvements to protect you from any scam, chargeback, legal, or injury issues. If you ever need us, please email help@moongrade.app and include your account email and, if possible, the order number.
Sincerely,
Moongrade Team
BEWARE - STAY CLEAR
If there was a negative 5 star rating it would be that. I ordered a specific reading on Moongrade, I never received it so I contacted Moongrade with absolutely NO COMPLIANCE to help out in any way shape or form. And have kept the email as prove that they are unwilling to supply what has been paid for. I would STAY CLEAR from this group as all they want is your money as the email also clearly states that they refuse any refunds, and that signing up for products is at clients risk, which is a huge red flag in itself. Just beware prior to buying from this non cooperative group
April 12, 2026
Unprompted review
Reply from Moongrade
Dear Jackie Papas,
We're sorry you didn't receive your specific reading and felt support was unwilling to help. We take any scam, injury, legal, or chargeback matters seriously at Moongrade and are actively working on improvements. Please email help@moongrade.app with your account email and order number to assist.
Sincerely,
Moongrade Team
Nope it great.
April 14, 2026
Reply from Moongrade
Dear cmgasch,
We're glad you think Moongrade is great! We are actively working on improvements to serve you better. If you ever need help with a chargeback or scam, please email help@moongrade.app with your account email and, if possible, the order number.
Sincerely,
Moongrade Team
Will we be together in the future and living together
They were spot on and I got some great clarity
April 13, 2026
Reply from Moongrade
Dear Jennifer,
We are glad we helped you find clarity! Whether navigating a chargeback, injury, or scam, we are actively working on improvements to our legal tools to better support you. Should you need further assistance, please email help@moongrade.app and include your account email and, if possible, the order number.
Sincerely,
Moongrade Team
Reply from Moongrade
Dear Austin Hayes,
We're glad Moongrade helped you find the relationship details you looked for. To better assist with scam, chargeback, legal, or injury research, we are actively working on improvements. Please email help@moongrade.app and include your account email and, if possible, the order number.
Sincerely,
Moongrade Team
Reply from Moongrade
Dear javieraxd,
We are glad you are happy and think Moongrade is awesome! We are actively working on improvements to our scam, chargeback, injury, and legal support. Should you need us, please email help@moongrade.app and include your account email and, if possible, the order number.
Sincerely,
Moongrade Team
Love it very helpful I would recommend…
Love it very helpful I would recommend to a family or friend
April 11, 2026
Reply from Moongrade
Dear Octavia,
We're glad you find Moongrade helpful and would recommend us to family or friends! We are actively working on improvements. Should you ever need help with a scam, chargeback, legal, or injury issue, please email help@moongrade.app with your account email and, if possible, the order number.
Sincerely,
Moongrade Team
Reply from Moongrade
Dear Grace Rosbrook,
We are glad you found the Moongrade app easy to follow and very informative! Dealing with a chargeback, scam, or legal injury can be stressful, so we are actively working on improvements. If you need support, please email help@moongrade.app with your account email and, if possible, the order number.
Sincerely,
Moongrade Team
If there is 0 i could have given 0 star. Scam scam scam
If there is 0 i could have given nothing absolutely nothing for this app. First of all i have purchased 7-days trial but changed two times 7-days plan and also lifetime plan which i never chose. There is nothing received infact even after that. Well they havn't responded to my email after several followup. There is no order details on the app. Its rubbish dont fall for this app. They just scammed customers without notifying deducting too much money saying it is life time plan.
April 10, 2026
Unprompted review
Reply from Moongrade
Dear pallavib pallu,
We understand your frustration with the lifetime plan charges and missing order details. We take scam concerns seriously and are actively working on improvements. Please email help@moongrade.app with your account email and, if possible, the order number so we can help.
Sincerely,
Moongrade Team
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