too many additional purchases available— cool that they show you that stuff as 1-2 of them I’d even buy if I wasn’t so financially strapped…. but to click through 5+ things just to finalize an order I... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I just started the program today. I like the questions so far. I have not been in a serious relationship in over 20 years and its about time i found someone. Being rusty I need help. I willgive a diff... See more
Company replied
Haven't got to see anything yet. Right off the rip, I wanted to see who U said I'd marry or who my forever partner is.. I haven't yet seen it. As soon as I paid for it basically 2-3x if u count the 2... See more
Company replied
I liked the questionnaire but afterwards there's too many questions to add on extra stuff. I would just like to be able to skip it all and go to my readings.
Company replied
Company details
About Moongrade
Written by the company
Navigate your love & personal life!
Build a strong, loving relationship
Build unbreakable friendships
Grow spiritually
Gain clarity in decision-making
Find your true life path & purpose
Achieve success in career & personal life
Contact info
United States
- help@moongrade.app
- moongrade.app
4.0
Great
581 reviews
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
MoonGrade gets an F
Let’s start with how I even got to trust pilot. If you click one star when they ask you, they send you to their customer support but if you click five stars, then they send you to trust pilot to leave a review. This company does nothing but mislead people. I literally have an email that says live one on one coaching yet their coaches are AI. Two of their AI coaches refused to admit that they were high and told blatant lies, including what they ate that day or their height. They’ve built the chat in a way that makes it look like you were chatting with a real person. It says delivered and then seen and then it shows the AI “ typing”.
Also, when you first sign up, you have to click through like 20 screens of offers to buy more stuff from them before you’ve even seen any product
January 25, 2026
Reply from Moongrade
Dear JAH,
We appreciate your feedback on the coaching chat and the multiple offer screens. We are actively working on improvements to streamline the experience and ensure clarity. Please email help@moongrade.app with your account email and order number so we can address your concerns directly.
Sincerely,
Moongrade Team
Would be zero stars if that was an option
I signed up for a free month’s trial to Moongrade last summer. Unbeknownst to me, I had also been subscribed to something called Mindway and six month later I was charged £176.99 for this subscription. Supposedly I should have been sent a reminder about this charge but conveniently did not receive this. If I had, I would definitely have cancelled this subscription seeing as it was something I had never knowingly signed up to. I have explained this many times to the support team but they would not refund more than 75% of the fee. When they initiated the refund, they also then had the cheek to say that my satisfaction is very important to them! Be very careful when signing up to any free trial or using this company in any way.
January 23, 2026
Unprompted review
Reply from Moongrade
Dear James Matthews,
We apologize for the confusion regarding the Mindway subscription and the missing reminder. We are actively working to improve our communications. Please email help@moongrade.app with your account email and order number so we can review your case.
Sincerely,
Moongrade Team
Signed up for a free trial, hard to cancel
Signed up for a free trial. Was promised an app, which was not available in my country. After the trial I tried cancelling my subscription, which is not possible through the desktopversion (you can delete your account, but not your subscription). The only way is through the app, which I couldnt download. So I was charged a years subscription.
When I saw this, I contacted costumer service. They won't refund me my money, even though I can't have acces to the app (which was included in the service). I feel scammed by this company by how hidden the cancellation proces is.
January 23, 2026
Unprompted review
Reply from Moongrade
Dear Alix,
We understand your frustration regarding the app availability in your region and the difficulty cancelling via desktop. We are actively working to improve our subscription management options. Please email help@moongrade.app with your account email and order number so we can assist you directly.
Sincerely,
Moongrade Team
Reply from Moongrade
Dear donaldlovesbeckyever,
We’re happy to hear you think our service is great! We are actively working on improvements to our chargeback and legal assistance. If you ever need support, please email help@moongrade.app with your account email and order number.
Sincerely,
Moongrade Team
Reply from Moongrade
Dear lexyfay,
We are thrilled you found Moongrade "truly amazing!" We are dedicated to continually improving our legal and chargeback assistance. Please email help@moongrade.app with your account email and order number if you ever need further support.
Sincerely,
Moongrade Team
Not applicable
January 20, 2026
Reply from Moongrade
Dear andrea,
Thank you for the 4 stars! We’re constantly working on improvements to make Moongrade even better. If you have any questions or feedback later, please email help@moongrade.app with your account email and order number so we can assist.
Sincerely,
Moongrade Team
Reply from Moongrade
Dear Brooke Ferris,
We are happy to hear that things are going well so far! We are continually working on improvements to our process. Please email help@moongrade.app with your account email and order number if you ever require assistance.
Sincerely,
Moongrade Team
Reply from Moongrade
Dear Paola,
We are thrilled you found our service very accurate and worth a 100% recommendation! We are constantly working on improvements to support our users. If you need anything else, please email help@moongrade.app with your account email and order number.
Sincerely,
Moongrade Team
Reply from Moongrade
Dear moonlight,
We are glad we could help by reaffirming the details of your situation. We are actively working on improvements to our platform. Please email help@moongrade.app with your account email and order number if you need further assistance.
Sincerely,
Moongrade Team
Reply from Moongrade
Dear kimberlyspielberger,
We're thrilled that everything "aligned together" for you! We are actively working on improvements to our legal and chargeback assistance. Please email help@moongrade.app with your account email and order number if you require further support.
Sincerely,
Moongrade Team
Reply from Moongrade
Dear mp,
We’re glad to hear you found the app easy to follow. We are actively working on improvements to our chargeback and legal tools. If you have any questions, please email help@moongrade.app with your account email and order number.
Sincerely,
Moongrade Team
Reply from Moongrade
Dear danaehaynes,
We understand that navigating the app can be unclear at first. We are actively working on improvements to make the interface more intuitive. Please email help@moongrade.app with your account email and order number so we can personally walk you through the features.
Sincerely,
Moongrade Team
Scam
I had purchased a 3 month subscription to see if it was worthwhile, which it was not. I am very cautious about subscriptions because I know they usually have a motive to get you to forget and pocket your money, however, the Moongrade company outdid themselves. Hidden charges galore. I was somehow charged for an entire year subscription following the deletion of my account (only option on the app). When reaching out to customer support (not very supportive) they stated you cannot delete the subscription without contacting customer support meaning there is no way to cancel your account without them, but go ahead and create an account without them! It’s complete bs and id say save yourself the headache and anxiety and just go with another app that does the same thing without pretty much pit pocketing you.
January 15, 2026
Unprompted review
Reply from Moongrade
Dear Melissa Jackson,
We apologize for the confusion regarding charges following the deletion of your account. We are actively working on improving the visibility of our cancellation process. Please email us at help@moongrade.app with your account email and order number so we can investigate this matter directly.
Sincerely,
Moongrade Team
It was all easy but can't comment on…easy
It was all easy but can't comment on any other part yet
January 13, 2026
Reply from Moongrade
Dear mgst,
We're glad to hear the process has been easy so far! Whether for a chargeback or legal matter, we strive to simplify things and are actively working on improvements. Please email help@moongrade.app with your account email and order number if you have any questions as you proceed.
Sincerely,
Moongrade Team
I love how instantly accurate they were…
I love how instantly accurate they were to my partner’s name (James ❤️🌹) but a lot of the things I saw… too expensive for me.
January 13, 2026
Reply from Moongrade
Dear yiddies,
We're happy to hear the results regarding James were accurate! We appreciate your feedback on the pricing and are working on improvements to offer the best value. Please reach out to help@moongrade.app with your account email and order number so we can assist further.
Sincerely,
Moongrade Team
A new me!
Well, I’ve just got started and I am excited. I have never interacted in this way and I’m a bit nervous, but it is definitely something I’ve wanted to try, I wish I could’ve done something more, but I’m just so broke right now, due to money. Paying for my divorce lawyer, and waiting for my child support payment from my soon to be x wife. And that is what is holding me up for trying other things right now. But thank you for the opportunity to share with me, from the bottom of my heart. Brian McSwain
January 13, 2026
Reply from Moongrade
Dear Brian McSwain,
We’re thrilled you’re excited to get started! We understand dealing with a divorce lawyer is stressful, and we appreciate you joining us. We are constantly making improvements. Please email help@moongrade.app with your account email and order number if we can help.
Sincerely,
Moongrade Team
Things I need to know
January 11, 2026
Reply from Moongrade
Dear kareneffler,
Glad we could cover the things you needed to know! We are working on improvements to make our legal and injury insights even better. Please email help@moongrade.app with your account email and order number for any assistance.
Sincerely,
Moongrade Team
Reply from Moongrade
Dear alyssagarrett,
We’re thrilled you enjoyed the value during your free month! We are actively working on improvements to our legal and injury support platform. Please email help@moongrade.app with your account email and order number so we can ensure everything continues to run smoothly for you.
Sincerely,
Moongrade Team
Clear Vision less Indecision
I had so many questions about the changes in my life and how I should navigate my future.
I am getting the insights to manage my decisions and souls desires with a much clearer perspective.
January 9, 2026
Reply from Moongrade
Dear Penny R Davis,
We are thrilled you are finding a "clearer perspective" regarding your soul's desires! We are actively working on improvements to provide even better insights. If you have any questions, please email help@moongrade.app with your account email and order number.
Sincerely,
Moongrade Team
Reply from Moongrade
Dear Cari M. Andrews,
We're happy you liked the easy navigation and pricing bundles! We are actively working on improvements to make Moongrade even better. If you have any questions, please email help@moongrade.app with your account email and order number.
Sincerely,
Moongrade Team
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.