Order did not arrive by date agreed, declined refund and any further support from Moonpig, incredibly disappointing have used a lot over the years but will be cancelling subscription and take my business elsewhere

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Sold by Moonpig.com
The information on this page is based solely on product reviews written by customers of Moonpig.com via Trustpilot.
Looking for the perfect gift for your prosecco-loving friend? You've found it! Not only does this gift set contain a bottle of iconic Freixenet prosecco, full of fresh, citrusy aromas, but they'll also receive a vanilla-scented diffuser in a charming gift bag. Good things really do come in pairs!
Product Specification:
1 x Freixenet Prosecco D.O.C. 75cl
1 x Vanilla Scented Reed Diffuser
1 x Gift Bag
Additional Information:
Dimensions: H16.4cm x W32.1cm x D14cm
Weight: 1.86kg
ABV: 11%
All customers and recipients should ensure they have read the product information carefully, especially if a recipient has any allergies.
Store in cool, dry conditions 12-18cm away from strong odours.
You must be 18 or over to buy or consume our alcohol gifts. We may ask to see ID upon delivery.
GTIN: 5060215335538
Order did not arrive by date agreed, declined refund and any further support from Moonpig, incredibly disappointing have used a lot over the years but will be cancelling subscription and take my business elsewhere

Reply from Moonpig.com
Nice gift to accompany the card I sent ,at a great price

Reply from Moonpig.com
Lovely smell
I have marked you down as this item was badly packed, with the internal box torn. The vanilla diffuser had come out of its holder, was loose, and very fortunately had not broken the bottle or itself which it was knocking when I picked up the outside container. Very disappointing as this was to be a special present for a 75th Birthday in three days time. I am having difficulty in sending three photos. As soon as I try to add a second one, the first is deleted. This one shows the torn packaging.
Arrived on time

Reply from Moonpig.com
She loved it
My sister loved this gift .. Thsnk you
perfect they loved it
Very good and she loved it
Appreciated by the recipient

Reply from Moonpig.com
Parcel was ordered for the 22nd September but came 20 days early, quality is just what I wanted but the fact it came Early ruined the surprise
Lovely presentation
The box it came in was ripped one side I actually nearly dropped the gift when giving it over

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The item arrived completely smashed. It was badly packaged for a fragile item and the courier knew it was smashed as they added it to a plastic bag and there was liquid throughout the package. I was offered a refund but it was still extremely disappointing to send someone a gift that ended up like this. This has happened to me on quite a few occasions now so I don't think the feedback about packaging or couriers is acted on. Its a shame as I love the moonpig service and customer service are helpful and responsive.

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Recipient was really pleased with house warming gift arrived really quickly so happy they loved it
Product arrived due to ineffective packaging on diffuser therefore "new house" present gave low intimated value
Loved it and arrived on the correct day
Brilliant
Absolutely awesome
Diffuser had smashed in box upon arrival. Not very well packaged