I didn't get an envelope for the wedding card I ordered. Got in touch with customer service via Instagram. Apparently the last card I ordered I selected 'deliver directly to them' where no spare envel... See more
Company replied
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Review summary
Created with AI, based on recent reviews
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Reviews shaping this summary
Very quick and easy to set up the card you want to personalised and was delivered the next day. However the card was bent in delivery so it would have been nice if the cars was either better quality o... See more
Used the group card function. Very easy to use and extremely convenient if you have multiple people that want to sign a card but are doted around the country. Great quality card. Would have had 5... See more
Had a present delivered for my birthday, but it was in terrible shape (environment, poor QC, and packing, and an EYELASH in my sweets, none of which are Moonpig's fault) but Robert handled it easily a... See more
Company replied
Company details
Written by the company
Make someone’s day with Moonpig. Send personalised cards, gifts, and flowers that wow your nearest and dearest
Contact info
10 Back Hill, EC1R 5EN, London, United Kingdom
- trustpilot@moonpig.com
- moonpig.com
4.2
Great
569K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
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thrilled to receive the discount…but...
I was thrilled to receive the discount except you didnt give discount on large cards to France so you should make sure that that is CLEAR before you do this that you cannot send Super large cards as you say
plus if you want to make any corrections you cant just flip back and forwards. I was lucky that you had saved my card because at first you hadn't and then when I tried to do it again by signing into my account it came back up. It says it will take 7 days to get there but I thought as it was coming out of France that it would be quicker. Hopefully, it will get there early.fingers crossed. I
June 20, 2026
Moonpig always has the right cards that…
Moonpig always has the right cards that you’re looking for! Great choices, very easy to personalize (even for a technophobe like me)!!! Delivery is always on time and very speedy!! Well done Moonpig!!!
June 19, 2026
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
Payed extra to make sure the card…
Payed extra to make sure the card arrived on time! But it didn't!
June 19, 2026
Reply from Moonpig.com
We're sorry to hear the card didn't arrive as expected Jason, and understand how disappointing this can be. I've reached out to you regarding this as we'd love to further assist - Mollie
Reply from Moonpig.com
We're sorry to hear your disappointed with the service Ian. I've reached out to you regarding this as we'd love to look into this for you - Mollie
Ordered it on Thursday and he’s still…
Ordered it on Thursday and he’s still not received it for today so you’re lucky you got one star cause you wouldn’t have got no stars
June 19, 2026
Reply from Moonpig.com
We are truly sorry your order hasn't arrived Miller and we understand how disappointing this can be, especially for a special occasion. I've reached out to you regarding this as we'd love to further assist - Mollie
Reply from Moonpig.com
We're really sorry to hear your order was missing an envelope David and understand how frustrating this can be. I've reached out to you as we'd love to further assist - Mollie
The customer service is great
The customer service is great, on the few occasions that things go wrong Moonpig always put it right as soon as possible
June 21, 2026
Unprompted review
It was quite easy to use.
June 19, 2026
Good Range Of Products
The range of products is always fascinating and varied. Prices are about right and postage and delivery is always relied upon to be on the day required. Have always been consistent in this and no doubt will use again in future.
June 6, 2026
Cheers Sam
Cheers Sam , a painless solution for something not Moonpig fault
June 21, 2026
Unprompted review
Fast service and good selection of cards
June 18, 2026
Excellent service & super quick delivery
Excellent service & super quick delivery
June 18, 2026
Unprompted review
False Shipping Advertisement
Card was ordered well in advance of Father's Day & received multiple updates that it is "dispatched." Card still has not arrived and was scheduled to deliver no later than 18 June. So disappointed!!! Never again.
June 21, 2026
Unprompted review
Reply from Moonpig.com
We are truly sorry the Father's Day card did not arrive as expected despite the dispatch updates Carl. We understand your disappointment and I've reached out to you to further assist - Mollie
My ecard has not been sent
My ecard has not been sent! A Fathers Day card supposed to be sent on Father’s Day June 21 and it’s NOT sent!!!
Order a couple days ago and paid for and it just says packing up my order!
Not happy.
June 19, 2026
Reply from Moonpig.com
We are truly sorry your Father's Day ecard wasn't sent on time Dan. We understand your frustration and I've reached out to you regarding this as we'd love to assist - Mollie
Paid extra for the card and a selection…
Paid extra for the card and a selection of cider to be delivered on 18 June for Father's day and still not arrived complete shit
June 21, 2026
Reply from Moonpig.com
We are truly sorry your Father's Day delivery did not arrive as expected. We understand your frustration Gary, especially when trying to make a loved one feel special. I've reached out to you regarding this as we'd love to further assist - Mollie
Hard to offer accurate review when the…
Hard to offer accurate review when the survey is sent before you deliver the items.
June 20, 2026
Reply from Moonpig.com
We sorry to hear the timing of the survey wasn't ideal and appreciate your feedback Paul. I'll be glad to pass this on to the team for you - Mollie
Why pay next day......
order never arrived even though i paid for the most expensive guaranteed next day delivery - ruined my day
June 19, 2026
Reply from Moonpig.com
We're truly sorry your guaranteed next-day delivery didn't arrive, especially after paying for expedited service Mark. We know how frustrating this is. I've reached out to you regarding this as we'd love to further assist - Mollie
So easy to do and the card received by…
So easy to do and the card received by my Dad for Father's Day was absolutely fabulous
June 21, 2026
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