I didn't get an envelope for the wedding card I ordered. Got in touch with customer service via Instagram. Apparently the last card I ordered I selected 'deliver directly to them' where no spare envel... See more
Company replied
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Review summary
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Reviews shaping this summary
Very quick and easy to set up the card you want to personalised and was delivered the next day. However the card was bent in delivery so it would have been nice if the cars was either better quality o... See more
Used the group card function. Very easy to use and extremely convenient if you have multiple people that want to sign a card but are doted around the country. Great quality card. Would have had 5... See more
Had a present delivered for my birthday, but it was in terrible shape (environment, poor QC, and packing, and an EYELASH in my sweets, none of which are Moonpig's fault) but Robert handled it easily a... See more
Company replied
Company details
Written by the company
Make someone’s day with Moonpig. Send personalised cards, gifts, and flowers that wow your nearest and dearest
Contact info
10 Back Hill, EC1R 5EN, London, United Kingdom
- trustpilot@moonpig.com
- moonpig.com
4.2
Great
569K reviews
Asks customers to review
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It was quite simple to do
June 20, 2026
The card was brilliant only downside…
The card was brilliant only downside was Royal Mail did not deliver even though it was first class so had to go and collect on the day of birthday at sorting office. Might be worth looking at other companies to deliver who will get the cards to customers ontime.
June 15, 2026
Ease of use for website
Ease of use for website.
Royal mail delivery on time as promised. However beer that I ordered is still in depot waiting to be delivered on Fathers day for Fathers day.......
June 19, 2026
Great variety of cards
Great variety of cards , and more importantly gets to where you want it to go ON TIME … thank you
June 20, 2026
My experience
Completing final part of order ie: it couldn't find post code and address that I entered for delivery, but completed after a lot of trying, also entering visa card details no problem until I entered UK for my visa card and wouldn't complete until I entered Spain I'm assuming it was because I was on my laptop in Spain on holiday when making purchase of Birthday card !! All ok finally but took a lot of messing around before finally going through.
June 20, 2026
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
The photos should automatically aligned…
The photos should automatically aligned with size of card
Very difficult to prepare unless you are media inclined
June 20, 2026
Reply from Moonpig.com
Thank you for your feedback. We understand the photo alignment and preparation process was challenging and we'll be happy to pass your feedback on to the team - Mollie
Brilliant service
Been a Moonpig customer for a long time, pay for Moonpig plus which is well worth it. I just ordered a card on Saturday morning @ 11am and it was delivered the next day - Sunday morning at 10am!!! I am genuinely baffled at how this is possible, amazing service!
June 21, 2026
Unprompted review
I ordered a Father’s Day card and gift…
I ordered a Father’s Day card and gift and was promised delivery on Friday 19th. It’s Father’s Day today and my dad still hasn’t received anything!
June 18, 2026
Reply from Moonpig.com
We sincerely regret the delay with your Father's Day order Lisa. We understand how important timely delivery is for special occasions. I've reached out to you regarding this as we'd love to further assist - Mollie
Parcel not delivered in time even…
Parcel not delivered in time even though paid for postage
This is the second year this has happened, i wont be using moonpig again.
June 19, 2026
Reply from Moonpig.com
We're truly sorry your parcel didn't arrive on time, especially since this has happened before and you paid extra for postage. We know how frustrating this is and have sent you an email to review this further - Robyn
Useless pay for next day delivery and…
Useless pay for next day delivery and didn’t even arrive in time waste of money
June 19, 2026
Reply from Moonpig.com
We're truly sorry your order didn't arrive as expected. We know how crucial timely deliveries are when sending items. So we have sent you an email to look into this further - Robyn
The shopping experience was absolutely…
The shopping experience was absolutely fine however, I ordered my Father’s Day card on Thursday 18th of June I received notification it was to be delivered to me 19th of June. Unfortunately, I still have not received my card. I understand that it’s Royal mail that has let you down but it’s now Father’s Day and I have no card.
June 18, 2026
Reply from Moonpig.com
We are truly sorry to hear your Father's Day card didn't arrive as expected. We recognize the disappointment this caused, especially on such an important day. We have now sent you an email to look into this further - Robyn
New envelope for me to use for the card…
New envelope for me to use for the card was ripped and covered in black marks
June 19, 2026
Reply from Moonpig.com
We are sorry to hear about your envelope arriving damaged and with black marks on it as this isn't the service that we try to provide for our customers. So we have sent you an email in order to investigate this further - Robyn
First time using moonpig.
First time using moonpig.. unfortunately I made a duplicate card my error.. Emma in customer support team in a Sunday morning sorted everything out without stress 💖 Emma is is perfect Ambassador for moonpig great training.great prompt response..very happy to use moonpig again ...big thankyou Emma
June 21, 2026
Unprompted review
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