I didn't get an envelope for the wedding card I ordered. Got in touch with customer service via Instagram. Apparently the last card I ordered I selected 'deliver directly to them' where no spare envel... See more
Company replied
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Review summary
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Reviews shaping this summary
Very quick and easy to set up the card you want to personalised and was delivered the next day. However the card was bent in delivery so it would have been nice if the cars was either better quality o... See more
Used the group card function. Very easy to use and extremely convenient if you have multiple people that want to sign a card but are doted around the country. Great quality card. Would have had 5... See more
Had a present delivered for my birthday, but it was in terrible shape (environment, poor QC, and packing, and an EYELASH in my sweets, none of which are Moonpig's fault) but Robert handled it easily a... See more
Company replied
Company details
Written by the company
Make someone’s day with Moonpig. Send personalised cards, gifts, and flowers that wow your nearest and dearest
Contact info
10 Back Hill, EC1R 5EN, London, United Kingdom
- trustpilot@moonpig.com
- moonpig.com
4.2
Great
569K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
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delayed delivery
Asked for my card and parcel to be delivered on the Friday….(options of Friday/Saturday/Sunday)…then Informed by email on the Saturday that my oarcel was due to be delivered the following day…. Or Sunday…. So delivery is not reliable
June 18, 2026
Always great quality cards
Always great quality cards, loads to choose from, love how you can really personalise it with photos and stickers etc. Can be quite expensive, so look out for offers!
April 20, 2026
Fantastic quality cards super fast…
Fantastic quality cards super fast delivery so easy to upload photos
June 19, 2026
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
Really annoyed that spending quite a…
Really annoyed that spending quite a bit of money on flower gift there was no way of adding a message - seems you had to buy a card to add a message which was not appropriate for this occasion. Two stars not one because the despatch and delivery process were as advised.
June 20, 2026
Reply from Moonpig.com
We're sorry there was an issue with adding a message to your flower gift. We aim to provide a seamless experience for every customer and have sent you an email to advise further - Robyn
Excellent cards
I always manage to find the card I am looking for. It is easy to upload photos and the card comes by return. I have used Moonpig for years and will continue to do so.
June 18, 2026
Always exceptional with arriving on…
Always exceptional with arriving on time! Cards and gifts are to an amazing quality amd standard 👌 just love moonpig 🥰
June 19, 2026
Has not arrived
Card should have arrived by the 18th but sadly has not arrived yet for Fathers day.. Disappointing and sad
June 21, 2026
Reply from Moonpig.com
We're truly sorry your Father's Day card hasn't arrived Fiammetta and we understand how disappointing this can be. I've reached out to you regarding this as we'd love to further assist - Mollie
I still haven’t received my cards
June 14, 2026
Reply from Moonpig.com
We're sorry your cards haven't arrived and for any inconveniences that this might have caused. We have sent you an email in order to look into this further - Robyn
Was meant to get my card on 20th still…
Was meant to get my card on 20th still hasn't been delivered
June 19, 2026
Reply from Moonpig.com
We sincerely apologise for the delivery delay Chloe and we understand how disappointing this can be, especially for a special occasion. I've reached out to you regarding this as we'd love to further assist - Mollie
Really east to do ordered & it came the…
Really east to do ordered & it came the next day
June 19, 2026
Extensive range if cards
Extensive range if cards , easy site to use , fantastic service
June 20, 2026
Great and quick service
As normal Moonpig delivered the goods when they said they would. The website is easy to use, didn't take long to design my card, then I added a little teddy bear for good measures, and then just sit back and wait for the surprise and appreciation form the recipient. Job done. Thank you Moonpig.
June 17, 2026
Personalised mug for father's day
Did a personalised mug for father's day. Photos looked great online when making it but when it turned up one was so dark you could barely see it 😪 Why cant you have adjusted the brightness so it can be seen? Now I have a mug with 5 photos on and one of them ruined. It has upset me
June 19, 2026
Unprompted review
Quick and easy service from start to…
Quick and easy service from start to finish card arrived within the 12 hours as stated excellent quality printing and personalisation
June 19, 2026
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