I didn't get an envelope for the wedding card I ordered. Got in touch with customer service via Instagram. Apparently the last card I ordered I selected 'deliver directly to them' where no spare envel... See more
Company replied
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Review summary
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Very quick and easy to set up the card you want to personalised and was delivered the next day. However the card was bent in delivery so it would have been nice if the cars was either better quality o... See more
Used the group card function. Very easy to use and extremely convenient if you have multiple people that want to sign a card but are doted around the country. Great quality card. Would have had 5... See more
Had a present delivered for my birthday, but it was in terrible shape (environment, poor QC, and packing, and an EYELASH in my sweets, none of which are Moonpig's fault) but Robert handled it easily a... See more
Company replied
Company details
Written by the company
Make someone’s day with Moonpig. Send personalised cards, gifts, and flowers that wow your nearest and dearest
Contact info
10 Back Hill, EC1R 5EN, London, United Kingdom
- trustpilot@moonpig.com
- moonpig.com
4.2
Great
569K reviews
Asks customers to review
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At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
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Wonderful service
Wonderful service! Arrived on time.
Just felt the delivery price was too much because of differing locations.
June 19, 2026
MOONPIG ARE GREAT VALUE!
As ever, Moonpig are great value, extremely reliable and I use them on a regular basis. 5 stars from me!
June 15, 2026
Excellent quality of photos printed
I was so pleased with the Father's Day card that I ordered. Not only did it arrive on time but the quality of the photos was absolutely fantastic - bright and very clear. The card was super easy to design also.
June 18, 2026
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
Really disappointed
Really disappointed. Paid almost £10 for a card and next day delivery and the card hadn’t been folded straight and the photo is really poor quality. Had to get a replacement Father’s Day card which is a massive shame.
June 19, 2026
Reply from Moonpig.com
We're very sorry the card you received didn't meet your expectations Charlotte. We understand your frustration regarding this, especially as the order was for Father's Day. I've reached out to you regarding this, as we'd love to further assist - Mollie
Father's day card
The website was very easy to navigate and there is a big choice of cards and stickers to personalise.
The card was very well received.
June 19, 2026
Very helpful
July 28, 2025
Moonpig
Website is easy to use and upload photos, sometimes i find it a little expensive but helps me out when I forget events . But always happy with the Website
June 19, 2026
Didnt come for the date I paid extra for
June 19, 2026
Reply from Moonpig.com
We're sorry your order didn't arrive as expected Anna, and understand how disappointing this can be, especially when paying extra. I've reached out to you regarding this as we'd love to assist - Mollie
Easy to use the website
Easy to use the website. Found exactly what I was looking for. Now hopefully it is delivered when I requested....end of July
June 19, 2026
Love using Moonpig and being creative
Love using Moonpig and being creative. Great website. So easy to use.
June 19, 2026
Easy to build my own personal card
Easy to build my own personal card. My 87 yr old dad was delighted :):)
June 19, 2026
Fantastic service as always
Fantastic service as always. Working on a remote island overseas, I once again needed Moonpigs help!
Easy to upload a family photo card ready for Father's day and a gift from a great collection, all completed and delivered within 24 hours! Sadly the chocolate bar was left outside & melted in the heatwave, but still consumed after 2 hours in fridge! 😉
June 19, 2026
Personalised E card
Very easy to do. This is a very cheap way of designing ,personalising and sending a card but by email all for 99p! 👍😁
June 19, 2026
Always great best price
Always great best price, quality and service never buy cards in shops moonpig the way forward
June 10, 2026
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