I didn't get an envelope for the wedding card I ordered. Got in touch with customer service via Instagram. Apparently the last card I ordered I selected 'deliver directly to them' where no spare envel... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Very quick and easy to set up the card you want to personalised and was delivered the next day. However the card was bent in delivery so it would have been nice if the cars was either better quality o... See more
Used the group card function. Very easy to use and extremely convenient if you have multiple people that want to sign a card but are doted around the country. Great quality card. Would have had 5... See more
Had a present delivered for my birthday, but it was in terrible shape (environment, poor QC, and packing, and an EYELASH in my sweets, none of which are Moonpig's fault) but Robert handled it easily a... See more
Company replied
Company details
Written by the company
Make someone’s day with Moonpig. Send personalised cards, gifts, and flowers that wow your nearest and dearest
Contact info
10 Back Hill, EC1R 5EN, London, United Kingdom
- trustpilot@moonpig.com
- moonpig.com
4.2
Great
569K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
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I always turn to moon pig for cards for…
I always turn to moon pig for cards for family and friends. Always a good service. They deliver when they say they will.
June 19, 2026
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
I paid extra to have items delivered…
I paid extra to have items delivered today. And they have not arrived.
June 19, 2026
Reply from Moonpig.com
We are sorry your expedited delivery did not arrive today as intended, especially if this is for Father's day. So we have sent you an email to look into this further - Robyn
Ordered Belgian beers for Fathers day
Ordered Belgian beers for Fathers day, one of the bottles was smashed into tiny pieces and the packaging was wet
June 18, 2026
Reply from Moonpig.com
We are truly sorry to hear about the damaged bottle and wet packaging Sue, we understand how disappointing this can be. I've reached out to you regarding this as we'd love to further assist - Mollie
Ordering no issue but delivery time…
Ordering no issue but delivery time 7.30pm ? Surely we can have better guidance times from the point of order
June 17, 2026
Love moonpig for all the cards I need
Love moonpig for all the cards I need, fast delivery, quality cards.
Better than the rest
June 19, 2026
Found exactly what I was looking for…
Found exactly what I was looking for and quickly too. Tracked mail arrived exactly when it said it would.
June 19, 2026
Never received my delivery.
Never received my delivery.. no one attempted delivery..I have a ring account
and it was time sensitive...this is not the 1st time this has happened and don't feel like using you again.
June 19, 2026
Reply from Moonpig.com
We truly regret that your delivery was not received, especially given its time-sensitive nature Rochelle. We understand your frustration, as this is not the first time. I've reached out to you regarding this as we'd love to make things right - Mollie
Quick turnaround…
It was good to be able to order the card Father’s Day card before 9pm on Friday, and still have it arrive on Saturday morning. Very good.
June 19, 2026
Super easy to create a great card great…
Super easy to create a great card great service fast delivery
June 19, 2026
Messed up their one and only job.
Messed up 1 job. Bought a personalized card for father's day, recieved one for a different random family. Never again. Avoid this company, they can't even do the simple act of sending a card to the right place!
June 18, 2026
Reply from Moonpig.com
We sincerely apologise for the mix-up with your Father's Day card. We understand your frustration and are truly sorry this happened Bee. I've reached out to you regarding this, as we'd love to make things right - Mollie
Got a father's day gift and card
Got a father's day gift and card, Guaranteed to arrive today, paid a fortune for postage only to get a message to say it won't be delivered today and will only be delivered the next working day!! So will arrive late... As I said payed a fortune to get delivered on time. Pathetic and won't be using again!
June 19, 2026
Reply from Moonpig.com
We are truly sorry your Father's Day gift and card did not arrive as expected. We understand how important timely deliveries are, especially for special occasions. I've reached out to you regarding this, as we'd love to make things right - Mollie
The app is very fiddly and doesn't…
The app is very fiddly and doesn't allow much room for editing or adjusting photos. Once preview is selected cannot go back to make changes. The app based discount code was also not valid 😡
June 18, 2026
Reply from Moonpig.com
We appreciate you sharing your feedback regarding the app's editing limitations and the discount code issue. We're looking into these concerns and have sent you an email regarding this - Robyn
If I can use this site
If I can use this site , anyone can. I'm not exactly tech savvy . Lovely card. Reasonably priced considering how much they are in the shops without being personalised.
June 3, 2026
Quick service
I paid for next-day delivery, and I’m pleased that the card arrived in time for Father’s Day.
June 19, 2026
No explanation just an email
No explanation just an email. To say something went wrong and now my daughter doesn't have the card and gift I so wanted to give her on the day of her moving in to her own house. This is the 3rd time I've used moonpig and the second time I've been let down. Lesson learned I won't use again
June 19, 2026
Reply from Moonpig.com
We're truly sorry your order didn't arrive as expected Samantha. We understand how important it was for your daughter's special day. I've reached out to you regarding this, as we'd love to help - Mollie
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