Moonrakeronline Reviews 393

TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Looking at 237 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently highlight the excellent quality of the products, noting their satisfaction with items like radios and antennas. Many people praise the efficient delivery service, often mentioning quick dispatch and well-packaged goods. The service is consistently described as outstanding, with consumers appreciating the helpful and knowledgeable staff who provide fast and friendly assistance. The ordering process is also seen as easy and straightforward. However, some customers were dissatisfied with issues related to delivery, such as missing items or delays, which they attributed to the courier services. A few other people also felt that some products arrived with damage or were not as described, specifically mentioning issues with a "b-grade" item and an antenna that was not correctly assembled.

What people talk about most

Product

Clients share positive opinions on product quality. Many reviewers praise the excellent build quality, with... See more

Delivery service

Customers consistently note positive experiences with delivery services. Many reviewers praise the fast and... See more

Service

Reviewers highlight positive aspects of service. Customers consistently praise the excellent and exceptional... See more

Order

Consumers find order to be positive, highlighting the ease of online ordering and quick fulfillment. Many... See more

Staff

Users describe positive interactions with staff. Customers consistently praise the staff for being... See more

Reviews shaping this summary

Rated 5 out of 5 stars

A very nice dual band radio, The Luna is a well built radio with all the features you could want, a very clear AM section in fact the best I've heard on a multiband radio. Easy to order on line with... See more

Company replied

Rated 5 out of 5 stars

Ive bought a few things from moonraker and had no problems at all. Everything is as described on their site and at a great price too. Its worth looking at their bundle offers too as there's some good... See more

Company replied

Rated 5 out of 5 stars

Our club recently purchased three TMF‑1.5 30FT Heavy Duty Fibreglass Telescopic Masts from Moonraker for our field day operations, and the entire experience was outstanding. Justin and the team we... See more

Company replied

Rated 5 out of 5 stars

I pushed the button on a new Yaesu FT-710 and power supply bundle around lunchtime on a Thursday. Not really expecting it to arrive the next day as the websire said that they couldn't guarantee it th... See more

Company replied


Company details

  1. Electronics Company
  2. Electronics Store

Written by the company

Moonraker has been in business now for over 40+ years. We are an International Radio Communication Retailer, Wholesaler and Distributer. We are the Official Main Dealer for too many brands to mention. We stock all the leading Radio Communication products and accessories. We pride ourselves on our: Product Range – We have one of the largest 'IN STOCK' product ranges. Worldwide Distribution – We supply goods to customers all around the world. Pricing – We are committed to competitive pricing. Customer Service – We are committed to delivering excellence in terms of customer service and after sales support. We are a young (at heart!), dynamic, fun and friendly customer focused team.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

393 reviews

5-star
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1-star

Replied to 91% of negative reviews

Typically replies within 24 hours

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Rated 5 out of 5 stars

Visit and mail order

I have both visited the Milton Keynes showroom and made purchases online.
The showroom staff were most helpful, amiable and knowledgeable.
Online purchases have been shipped quickly and the order accuratley fufilled.
I have no hesitation in recommending Moonraker for a very wide range of radio related products.

March 4, 2026
Unprompted review
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Reply from Moonrakeronline

Fantastic - Thanks a lot Keemah

Rated 2 out of 5 stars

Price ok

Price ok. Slower shipping than advertised on their site. No response from customer service when emailed. Product finally arrived. No usb cable with the product. Over-all very "meh". Not sure I'd bother again.

March 1, 2026
Unprompted review
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Reply from Moonrakeronline

Hi Bill sorry to hear about your experience - where was the order going to and what email address did you use ? as you should have had a response - Thanks

Rated 5 out of 5 stars

Great antenna, great service.

After a bad experience with a well known retailer this a breath of fresh air. Antenna went together easily and once in position it had a flat vswr across both bands. I was also able to work a 2m repeater 87 miles away.
Fast deli ery too.

February 24, 2026
Unprompted review
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Reply from Moonrakeronline

Thanks Martin - welcome onboard

Rated 5 out of 5 stars

my first order and it was handled super…

my first order and it was handled super fast and efficient with regular updates. Shipment arrived in South Africa within 2 days Door to Door! That was amazing and impressive. Anytime again, thank you team

March 3, 2026
Unprompted review
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Reply from Moonrakeronline

Great thanks Alex - 2 days even I am like wow !! :)

Rated 5 out of 5 stars

Great experience

Sales team were prompt in recommending me a few suitable products and talked at length about the pros and cons of each. They answered any and all questions I had about the options and I believe I arrived at the best option. Delivery was prompt too. 10/10 experience :) Thanks!

February 23, 2026
Unprompted review
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Reply from Moonrakeronline

Fantastic! Thanks Dave

Rated 5 out of 5 stars

Doesn't work with DMR.

I bought the Heil headset to use with my Anytone 878 UV II+. It arrived quickly, but upon connecting it and transmitting, I experienced motor boating. On contacting Moonraker I was told this a known problem using these headsets on DMR. if this is the case, surely they should warn people before purchase. I had to return the headset and get a refund.

February 6, 2026
Unprompted review
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Reply from Moonrakeronline

Thanks for the 5 star John - points noted will get the website updated - hopefully you managed to get alternative sorted

Rated 4 out of 5 stars

Equipment and prices are ok but the…

Equipment and prices are ok but the rewards are a waste of time as they expire quickly or will not apply at checkout

February 12, 2026
Unprompted review
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Reply from Moonrakeronline

Thanks for the review Bill - sorry to hear about the rewards scheme - The points last for 6 months and should be easy to use but sometimes customer use the voucher box by mistake as this come up first but we are having this redesigned

Rated 5 out of 5 stars

12 m Spider pole plug & eyebolt

I have two Spider beam poles (12m).
If you remove the top two sections you can insert a plug and eyebolt. These parts are not available in the U.K.
after numerous emails with Spider beam in Germany they agreed to send the parts (2 plugs &eyebolts) to Moonraker.
Moonraker accepted the situation and posted them to me without any issues or delay.Less than £10 total. So I give them a *****+++
5 Star +++. They were very helpful and understanding.

January 29, 2026
Unprompted review
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Reply from Moonrakeronline

Great Paul - im glad we could help!

Rated 5 out of 5 stars

It was impressive how fast from…

It was impressive how fast from ordering to dispatching was fast. It would be nice if Moonraker can calculate the import taxes and duties and add to the payment so that you do not have to do it afterwards.

January 29, 2026
Unprompted review
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Reply from Moonrakeronline

Thanks a lot Jurie - in many cases this is done at checkout but not all - we are working on this - but thanks for the 5 star review

Rated 5 out of 5 stars

Replacement microphone

Needed a replacement microphone for an FT847. Perfect product. Arrived quickly and works well. Thank you Moonraker. Great service as always.

February 5, 2026
Unprompted review
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Reply from Moonrakeronline

Brilliant - Thanks Robert

Rated 5 out of 5 stars

My RV TV antenna telescoping mast.

I was looking for a telescoping mast to mount a TV antenna to my RV. I wanted to be able to obtain enough elevation to have good TV reception in deer camp at a remote location. I bought the 17' model and mounted it on the RV bumper and attached it to the spare tire mount bracket with two u-clamps. I can now lower the mast which positions the antenna behind to RV for travel. The mast is easy to raise and lower by hand. Thanks for a great product.

February 4, 2026
Unprompted review
Moonrakeronline logo

Reply from Moonrakeronline

Cheers for the review Buddie - Much appreciated

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