Moonrakeronline Reviews 392

TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Looking at 237 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently highlight the excellent quality of the products, noting their satisfaction with items like radios and antennas. Many people praise the efficient delivery service, often mentioning quick dispatch and well-packaged goods. The service is consistently described as outstanding, with consumers appreciating the helpful and knowledgeable staff who provide fast and friendly assistance. The ordering process is also seen as easy and straightforward. However, some customers were dissatisfied with issues related to delivery, such as missing items or delays, which they attributed to the courier services. A few other people also felt that some products arrived with damage or were not as described, specifically mentioning issues with a "b-grade" item and an antenna that was not correctly assembled.

What people talk about most

Product

Clients share positive opinions on product quality. Many reviewers praise the excellent build quality, with... See more

Delivery service

Customers consistently note positive experiences with delivery services. Many reviewers praise the fast and... See more

Service

Reviewers highlight positive aspects of service. Customers consistently praise the excellent and exceptional... See more

Order

Consumers find order to be positive, highlighting the ease of online ordering and quick fulfillment. Many... See more

Staff

Users describe positive interactions with staff. Customers consistently praise the staff for being... See more

Reviews shaping this summary

Rated 5 out of 5 stars

A very nice dual band radio, The Luna is a well built radio with all the features you could want, a very clear AM section in fact the best I've heard on a multiband radio. Easy to order on line with... See more

Company replied

Rated 5 out of 5 stars

Ive bought a few things from moonraker and had no problems at all. Everything is as described on their site and at a great price too. Its worth looking at their bundle offers too as there's some good... See more

Company replied

Rated 5 out of 5 stars

Our club recently purchased three TMF‑1.5 30FT Heavy Duty Fibreglass Telescopic Masts from Moonraker for our field day operations, and the entire experience was outstanding. Justin and the team we... See more

Company replied

Rated 5 out of 5 stars

I pushed the button on a new Yaesu FT-710 and power supply bundle around lunchtime on a Thursday. Not really expecting it to arrive the next day as the websire said that they couldn't guarantee it th... See more

Company replied


Company details

  1. Electronics Company
  2. Electronics Store

Written by the company

Moonraker has been in business now for over 40+ years. We are an International Radio Communication Retailer, Wholesaler and Distributer. We are the Official Main Dealer for too many brands to mention. We stock all the leading Radio Communication products and accessories. We pride ourselves on our: Product Range – We have one of the largest 'IN STOCK' product ranges. Worldwide Distribution – We supply goods to customers all around the world. Pricing – We are committed to competitive pricing. Customer Service – We are committed to delivering excellence in terms of customer service and after sales support. We are a young (at heart!), dynamic, fun and friendly customer focused team.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

392 reviews

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1-star

Replied to 91% of negative reviews

Typically replies within 24 hours

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Rated 2 out of 5 stars

conraker

i find it discusting that i have to pay ten pounds for delivery and they cant be arsed to dispatch sameday even though it was ordered way before 2pm i would try somewhere else first next time i trust there products and are always as described but constantly let down by there shabby delivery arrangements

March 16, 2026
Unprompted review
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Reply from Moonrakeronline

Hi Korky sorry about your experience - please send me your order number or details so I can investigate further

Rated 5 out of 5 stars

Part exchanged some old radio equipment…

Part exchanged some old radio equipment and have to say the guys here were amazing in turning the equipment around and gave a fair price. New equipment arrived next day and have to say the guys were helpful and friendly. Would recommend them to anyone looking for new or used radio equipment. Cheers guys.

March 6, 2026
Unprompted review
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Reply from Moonrakeronline

Thanks Tim - great review much appreciated

Rated 5 out of 5 stars

Great delivery experience

Everything was packed securely. All arrived undamaged in perfect condition. I am happy with my purchase! Thank you.

March 8, 2026
Unprompted review
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Reply from Moonrakeronline

Great Russel - thanks for the feedback

Rated 5 out of 5 stars

Fantastic

Fantastic. Fast delivery at a reasonable price. Good pricing on items received. Will use Moonraker again.

March 2, 2026
Unprompted review
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Reply from Moonrakeronline

Great news Colin - Thanks a lot :)

Rated 5 out of 5 stars

Repeated purchases, each with excellent experinece

Repeated purchase was at very competitive price. Each time rapid delivery and radio is received in excellent condition just as described. There were absolutely no problems at all. I can confidently praise the moonraker online shop as highly recommended seller.

March 2, 2026
Unprompted review
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Reply from Moonrakeronline

Thanks a lot for this great feedback :)

Rated 5 out of 5 stars

Fast delivery very impressive

Order placed late in the evening arrived 24hrs later 50m of equipment wire and 8xPL259 connectors for Mini 8x coax 10 PL259 RG213 plugs and a 1:1 balun, Quality wise impressive using a large soldering iron I haven’t managed to melt the insulating material and any of the connectors and they lock onto my equipments SO239 ports with no issues. Again quality and delivery from Moonraker. Tony M7CVK

February 28, 2026
Unprompted review
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Reply from Moonrakeronline

Cheers Tony :)

Rated 5 out of 5 stars

great quality

great quality, great service, good prices

March 10, 2026
Unprompted review
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Reply from Moonrakeronline

Thanks for the feedback

Rated 5 out of 5 stars

Simple website

Simple website, easy to find what was required, good delivery service

March 13, 2026
Unprompted review
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Reply from Moonrakeronline

Thanks for the feedback Lez

Rated 2 out of 5 stars

Damaged box and slow post

Ordered on march 6 and received on march 13.parcelforce 48 service.
The inside box was also damaged and magmount was loose inside but not damaged

March 13, 2026
Unprompted review
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Reply from Moonrakeronline

Sorry about your experience Brian - please let us know if we can help to rectify the situation

Rated 5 out of 5 stars

Problem free

I collected my order as I was passing the shop. Really friendly staff, had a great chat to Lee who was very knowledgeable and helped me with my purchase. So many nice radios in the store on display

March 3, 2026
Unprompted review
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Reply from Moonrakeronline

Cheers Tim - thanks for the feedback

Rated 5 out of 5 stars

What a BRILLIANT company to deal with

What a BRILLIANT company to deal with. I have used MOONRAKER a number of times BUT 2day they excelled. I asked if they could send me a certain Radio Manual, within seconds the manual arrived in my e-mail box / FREE / GRATIS!!
Way & above my expectations, THANK YOU, MOONRAKER.

March 12, 2026
Unprompted review
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Reply from Moonrakeronline

Kenny - that's great appreciate the feedback and review :)

Rated 5 out of 5 stars

Since getting accidentally obsessed…

Since getting accidentally obsessed with radio/SDR I have found Moonraker a lifesaver :) they sell everything I could need and always ship their products quickly and safely with good packaging. I always come back to Moonraker when I need something (whether that's the website or Amazon store).

Thanks for all you do and making the hobby accessible to newcomers and professionals alike.

March 12, 2026
Unprompted review
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Reply from Moonrakeronline

Thanks Jade for a fantastic review - appreciate it :)

Rated 3 out of 5 stars

Moonraker sent the order out fine

Moonraker sent the order out fine, but parcel force didn’t read the updates to their system made by the customer. Spent nearly a week chasing and waiting for the parcel. Moon raker 10 / 10 as always. Parcel force 2/10

March 10, 2026
Unprompted review
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Reply from Moonrakeronline

Sorry about your delivery experience :(

Rated 5 out of 5 stars

Moonraker are an excellent company to deal with

Moonraker are an excellent company to deal with. They quickly dispatch my orders and are usually delivered the next day. I am always advised they have received my order and when it has been dispatched .

February 26, 2026
Unprompted review
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Reply from Moonrakeronline

Great thank you very much Michael !

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