Moonrakeronline Reviews 388

I ordered a G90 radio from Moonraker because they advertise that all duties and taxes are included for EU customers. This was the deciding factor in choosing them as the nearest dealer.
However, before the radio was even delivered, I received a notification from UPS requesting import duty of €118.21. I contacted Moonraker through their website’s contact form to ask for an explanation, but received no response. UPS held the radio over the weekend and sent further payment requests, which I then paid. I emailed Moonraker again using their generic address, and again received no reply.
The lack of communication, combined with the unexpected additional costs, does not inspire confidence in this company.

Moonraker as so helpful either on the phone, online or in the shop.

I pushed the button on a new Yaesu FT-710 and power supply bundle around lunchtime on a Thursday. Not really expecting it to arrive the next day as the websire said that they couldn't guarantee it these days due to the awful condition of the UK postal service. I watched several Royal Mail vans deliver to other houses on the street during the morning and consigned myself to waiting until Monday but around 2pm there's a knock at the door and there it is. Amazing service, thank you.

I had a few questions before purchasing.
An immediate email confirming my order, followed by the email advising of delivery.
An email from the courier advising of the delivery window.
All delivered and up and running within the hour.
10/10 from all aspects. Thankyou, 73

Arrided when expected, in perfect condition.

Delivered on time, in excellent condition.

Royal mail apologetically delivered a damaged package minus one of four pl259 connectors. Moonraker rapidly replaced the missing item, without question and fast. Full marks for customer service,,,

Xiegu vk-6 arrived on time and very well packed.
I am impressed with the quality and value for money.
Ray g4tzr

Having left the below online review Moonraker Online contacted me to resolve my issue, my missing part arrived very quickly.

I ordered parts from Moonraker Online in February 2026. When the shipment was delivered there was a part missing. I sent an email to the sales department to inform them of the missing item and was told a replacement part would be dispatched straight away.

I have sent a number of emails to various other departments within this company trying to get a replacement part and as of today 30 March 2026 I still have not received an item I paid for..

This is my first time and last time to order from this company, the level of customer service is terrible.

Great company, excellent service very friendly and knowledgeable staff.

Great service, speedy service and best prices

The Variety of Products available. Mr. Jez Faulks made my purchasing experience very pleasant. I commend him for a job well done. His Knowledge & Professionalism is second to none; and for this I give Mr. Jez Faulks 5 Stars ⭐⭐⭐⭐⭐

Great service, arrived on ti,e very well packed.

I bought a used YEASU radio with a modd to the radio and an antenna recently from Moonraker, it all arrived within a few days well packed and everything as it should be
They were excellent at keeping me informed about my delivery and the price was fantastic
Thanks to all the staff for a fast friendly service

Item received, all good.

Ordered book, just what I needed

It took a few days until the order was shipped but once on its way it arrived perfectly with updates on the itinerary in the mail, no worries.

Quality products, easy to navigate website and quick delivery.10/10.