Moon Walk Baby Reviews 431

TrustScore 1.5 out of 5

1.3

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Review summary

Created with AI, based on recent reviews

Looking at 55 reviews, most reviewers were let down by their experience overall. Many customers report receiving products that were not as ordered, often being smaller, a different color, or of questionable authenticity despite being advertised as genuine. The quality of the items received is frequently described as poor, with cheap materials, missing accessories, and pieces that don't fit together. Reviewers also express significant dissatisfaction with the website, noting that it displays authentic images for products that turn out to be not genuine upon arrival. Furthermore, many people struggle to obtain refunds for these incorrect or not genuine items, often facing unresponsiveness or being offered replacements that never arrive. Some people also felt that their orders were not delivered in a timely manner, with some never receiving their items at all.

What people talk about most

Product

Customers consistently express strong dissatisfaction with the products received, frequently reporting that... See more

Quality

Customers had negative experiences with quality, frequently reporting that they received items that did not... See more

Website

People report negative experiences with the website, primarily due to items not matching the authentic images... See more

Refund

Clients share negative opinions on refund, with many reporting significant difficulties in obtaining their... See more

Order

Reviewers express significant dissatisfaction with their orders, with many reporting that they did not... See more

Reviews shaping this summary

Rated 1 out of 5 stars

Jellycat Product was not what I ordered much smaller and different color. Charged for larger product but realized one sent was counterfeit. Responded they would send the right product weeks ago. I’ve... See more

Rated 1 out of 5 stars

COUNTERFEIT Jellycat product - but not cheaper prices and they clearly use authentic Jellycat pictures online. I will report this transaction to my bank and hopefully get a refund. Come on real Jelly... See more

Rated 1 out of 5 stars

Bought a lego item for £69.99....rhe photo shows an official lego set it a box, however it's fraudulently advertised as it arrives in plastic bags with a instruction manual that is definitely not offi... See more

Rated 1 out of 5 stars

Terrible service. Selected express shipping for a backpack, that guaranteed 1-3 business day delivery, and the item took 15 days to arrive. No longer needing the item at that time, I requested a refun... See more



Contact info

1.3

Bad

TrustScore 1.5 out of 5

431 reviews

5-star
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1-star

Hasn’t replied to negative reviews

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Rated 1 out of 5 stars

Fake Jellycat

Fake Jellycat, the price was same as original and they are selling it at genuine.

August 2, 2025
Unprompted review
Rated 1 out of 5 stars

SHAM

I paid extra to expedite shipping. I have NO shipping information- the phone contact number is a SHAM and I have emailed TWICE with no reply. HAM HAM SHAM DO NOT ORDER!!!!!!!!!

July 29, 2025
Unprompted review
Rated 1 out of 5 stars

Selling fake labubus

Bought what it seemed online would be a real labubu, but it was so fake so obvious immediately once we unpacked the toy. Made my girl cry. Terrible scammers.

July 26, 2025
Unprompted review
Rated 5 out of 5 stars

great quality and value for the money

I don't know, maybe I was lucky. I placed my order and afterwards searched for reviews of this company. The amount of bad reviews really scared me. My order arrived in acceptable time and the products are great quality and value for the money.

June 29, 2025
Unprompted review
Rated 1 out of 5 stars

Ordered a Jellycat

Ordered a Jellycat. When it came it was definitely not as no genuine tags. We addressed this and they responded with we will check.
My advice is do not let it go. I told them to refund me or I’m doing a charge back via my credit card. They immediately refunded me the full amount.

PLEASE DO NOT BUY OFF THIS SITE

April 1, 2025
Unprompted review
Rated 1 out of 5 stars

I placed my order on June 8

I placed my order on June 8, 2025, and was told that delivery would take 6 days to 2 weeks. Today is July 17, 2025, and I still haven’t received my order.

I’ve been emailing you constantly, asking for updates. You sent me a tracking link showing that the package was stuck in China for over a month, and then eventually returned to the seller — and no one informed me about this.

I reached out again and was told I didn’t receive the package, but the truth is you didn’t even include my phone number for delivery. The shipment never left China, and the tracking was never updated — that’s not my fault.

Honestly, I feel like you’re not being honest. Now I’m asking for a full refund, but no one is replying. I do not recommend anyone to order from this store.

July 17, 2025
Unprompted review
Rated 1 out of 5 stars

AVOID at any costs!

Never buy anything from this company. They sell fake products. I purchased 2 Jellycat soft toys and they are fake.
Asked for refund and they said they will send me new products. More fake stuff. Now I have to try to recover the cost of purchase via my credit card company.
AVOID at any costs!

June 30, 2025
Unprompted review
Rated 1 out of 5 stars

DO NOT USE THIS SITE

Will not refund my purchase even though my package has not even shipped. Deliver date on their website is a lie. Everything should from China and takes multiple weeks to arrive. AVOID AT ALL COSTS

July 5, 2025
Unprompted review
Rated 1 out of 5 stars

FAKE JELLYCAT AND DO NOT ISSUE REFUNDS

I purchased a Jellycat bunny back in April, but was sent a fake bunny instead. When I emailed them about this they said that they would send me a replacement item - claiming it would be the real thing - it’s been three months and I still have not received it and they refuse to give me a refund until they have ‘obtained an update from their warehouse’ which they have been claiming to do for the last 5 weeks!!

July 14, 2025
Unprompted review
Rated 1 out of 5 stars

Fake Jelly Cats!

Fake Jelly Cats!! Beware. Do not buy from these scammers. I bought the Jellycat Golden Doodle and a fake very poor quality dog arrived which was nothing like the Jellycat we ordered. I want a refund and they keep fobbing me off with a replacement that is on its way, which it isn’t as it’s been over a month. I don’t want another fake replacement: I want my money back!! Still waiting

July 13, 2025
Unprompted review
Rated 1 out of 5 stars

Total scam

Total scam, take your money and send fake items. Just make it up as they go along!!! Do not buy from them.

July 2, 2025
Unprompted review
Rated 1 out of 5 stars

Do not buy from moonwalk baby

Jellycat Product was not what I ordered much smaller and different color. Charged for larger product but realized one sent was counterfeit. Responded they would send the right product weeks ago. I’ve contacted them again and said I will be contacting card company.

May 20, 2025
Unprompted review
Rated 1 out of 5 stars

Terrible

Terrible. They sent a fake Jellycat and they couldn't even get it right - it wasn't the one I ordered. They delayed and delayed sending a replacement, saying it takes 5 weeks to get a replacement. I finally looked up the reviews and see they are a SCAM. Do not order from them! A complete waste of money and time.

July 8, 2025
Unprompted review

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