Moorcroft Beds Reviews 253

TrustScore 4 out of 5

3.8

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Review summary

Created with AI, based on recent reviews

Evaluating 166 reviews, reviewers had a great experience with this company. Customers are really happy with the products, often describing them as lovely, well-made, and sturdy, with many noting that their beds look exactly as pictured online. People frequently praise the efficient delivery service, highlighting quick arrival times and helpful delivery drivers who sometimes even assist with assembly. The overall service is often described as excellent, with many appreciating the smooth process from order to delivery. However, some customers also noted issues with their orders, including receiving incorrect parts, damaged items, or beds that did not match the online descriptions. A few other people also felt that communication regarding delivery could be improved, and some experienced problems with assembly or missing instructions.

What people talk about most

Product

Users describe ambiguous interactions with product. Many customers express satisfaction with their purchases,... See more

Quality

Customers had ambiguous experiences with quality. While many reviewers praised the quality, describing beds... See more

Delivery service

Reviewers highlight ambiguous aspects of delivery service. While many customers praise prompt delivery, good... See more

Order

Consumers find order experiences to be ambiguous. While many reviewers praise the ease of ordering, timely... See more

Service

Reviewers mention ambiguous feedback about service. Many customers praise the excellent and quick service,... See more

Reviews shaping this summary

Rated 4 out of 5 stars

The bed we ordered is lovely and better than we expected, we went for a gas lift with an extra tall headboard and it looks so nice in our new bedroom. Very solid and well made and the gas lift is... See more

Rated 4 out of 5 stars

My review is based on only having my bed for coming up 2 months. The service was excellent. Delivery was amazing and communication from purchase to arrival was fantastic no complaints. The delivery gu... See more

Rated 4 out of 5 stars

Customer service was on point. Always willing to help with any questions. Looking forward to sleeping in my new bed tonight :)

Rated 4 out of 5 stars

We ordered our bed in November, after a small issue with the headboard it was quickly rectified and replaced, Danny was very helpful with the customer service, I would recommend


Company details

  1. Bed Shop

Written by the company

Moorcroft Beds Limited offers a collection of bed frames that are proudly made in our very own factory in Batley, West Yorkshire. The collection features high-quality craftsmanship and materials, ensuring durability and comfort for the user. With a range of styles and finishes available, customers can find the perfect bed frame to suit their needs and interior design preferences. As a local manufacturer, Moorcroft Beds Limited is committed to supporting the British economy and providing jobs in the local community.


Contact info

3.8

Great

TrustScore 4 out of 5

253 reviews

5-star
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1-star

Replied to 23% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

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Rated 5 out of 5 stars

Excellent

Excellent. Bed was delivered within timescale stated by RK. Bed quality is excellent and built in 20 minutes. No fuss, no mess and excellent service. I would recommend this company and will definitely use again.

February 20, 2025
Unprompted review
Rated 1 out of 5 stars

Wouldn’t buy from these

Wouldn’t buy from these. Saw the reviews after I purchased and was thinking oh no. Delivery was meant to be 5-7 working days 2 weeks later it turned up with half missing. 2/3 weeks later the rest turns up. Go to put the bed together none of it square and none of the brackets in the wrong place contacted them takes ages to get reply’s. The phone number they have nobody answers. The bed looks like it was put together by a child. The reason it doesn’t match is because it’s hand made so apparently nothing will match. Laughable cheap beds nothing more. Wouldn’t buy ever again from this place. No communication prior to delivery’s either and I’ve looked at some of the 5 star reviews and they look like they make their own reviews up or pay people to make them for her. They offered me money to take an honest review down

November 16, 2024
Unprompted review
Rated 5 out of 5 stars

Super king bed

RK - very polite and fast service bed was up very quickly looks amazing. Really happy with this

February 15, 2025
Unprompted review
Rated 4 out of 5 stars

Fabulous!

Fabulous! Very easy to assemble and
love the velvet texture, so smooth👌
The bed is sooo comfortable.
Customer service received from the delivery guy was super! RK.

February 9, 2025
Unprompted review
Rated 1 out of 5 stars

Scammers

Absolutely awful beds look like they’ve been made by a child. Communication poor. Delivery poor. If your headboard doesn’t match it’s hand made. I thought that was only an excuse for if a machine made it if a person made it you’d think it would match up absolute laughable. Don’t be fooled by the good reviews on here if you look at the names you can see they’re trying to flood thereselves with positive reviews using fake reviews to do it. Scam

January 29, 2025
Unprompted review
Rated 5 out of 5 stars

Just had our second delivery

Just had our second delivery. We have bought a double and king-size 2000 mattress. Excellent quality The first mattress took longer to deliver as it was ordered just after Xmas and the delivery driver couldn't find it in the van. But all sorted a week later. The recent order took 4 working days from order. Ordered Sunday delivered Thursday about 7.30am to the Highlands. Driver phoned before delivery, company phoned the day before

January 23, 2025
Unprompted review

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