Not quite the quality I expected. First necklace broke. The replacement is still in the shipping bag waiting to be tried on. Not quite sure what to expect.
Company replied
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See what reviewers are saying
The box and light in it were beautiful, the pendent itself was also gorgeous, yet the item was listed as 18k white gold plated over stainless. My wife can only wear pure white gold or pure stainless... See more
Company replied
I am beyond pleased with the item I ordered and received quicker than expected. The picture I sent had background items I did but want included but unfortunately it was the only wedding picture I had... See more
Company replied
Easy to order and received order promptly. LOVE the shoes! The only thing constructive I would say is that on one of the shoes there is an air whole hole cut out right where horse’s name went. Not... See more
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Company details
Written by the company
At Moosfy, we strive for meeting your specific requirements for beautifully-designed and unique personalized products, including mugs, tumbler, blanket and canvas. Open the door to the world of custom-made products with a diverse number of topics updated regularly - family, best friends, animals/pets, sisters, and so much more! We provide personalized mugs and canvas with a wide variety of custom-made choices, from hairstyles, clothes, skin colors, quotes, and many more. Thank you for your Support!
Contact info
410 E Santa Clara Street, Unit #658, 95113, San Jose. CA, United States
- info@moosfy.com
- moosfy.com
4.0
Great
343 reviews
Replied to 100% of negative reviews
Typically replies within 24 hours
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The response when there was a…problem
The response when there was a problem…It was rapid and timely
March 7, 2024
Reply from Moosfy
Thank you so much for your review, Your satisfaction is our priority, and we're pleased that we could resolve the matter to your satisfaction. Thank you for your feedback and for choosing us. We appreciate your support and look forward to serving you again soon!
Great customer service
Moosfy order was lost in transit....they refunded my money and shipped me out another item at no charge. They are awesome. will defiantly purchase from them again....GREAT customer service!!! I will have to add though you need size UP...way up...I wear X-large and got my jacket and it was more like a Medium and I could not wear 🫤. The jacket seemed of quality but the personalized part ( photo) was just iorned on and feel like it would come off with washing.
March 2, 2024
Reply from Moosfy
We're overjoyed to hear about your wonderful experience with us! Your satisfaction is our top priority, and we're thrilled that we could resolve the issue of your lost order promptly and to your satisfaction. Thank you for your kind words and for trusting us with your purchase. We're delighted to have you as a valued customer, and we look forward to serving you again in the future. If you ever need anything else, don't hesitate to reach out. We're here to help!
From start to finish said it was coming…
From start to finish said it was coming after many weeks still no order but they keep my money on now they say they will refund so waiting on that just poor customer service....
March 4, 2024
Reply from Moosfy
We're genuinely sorry to learn about the frustration you've encountered. An email has been dispatched to you, and we urge you to reach out to us directly. Your satisfaction is of utmost importance to us, and we're committed to swiftly resolving this issue. Please don't hesitate to get in touch; we're here to assist you every step of the way.
My first package was "lost in the mail"…
My first package was "lost in the mail" The replacement still has not arrived, but was sent "to the carrier" Really disappointing experience so far
March 4, 2024
Reply from Moosfy
We sincerely apologize for the frustration you've experienced. We understand the disappointment that arises when a long-awaited package doesn't arrive on schedule. Regrettably, despite our diligent efforts, occasional delays can occur within the postal system. Additionally, we've sent the tracking number to your email address for your convenience. If you have any further concerns or require assistance, please don't hesitate to reach out to us.
Perfect
What I received was exactly what i expected and more. I bought it for my wife's birthday. She absolutely LOVED IT.
February 7, 2024
Reply from Moosfy
Thank you so much for your wonderful feedback! We're thrilled to hear that the gift exceeded your expectations and made your wife's birthday extra special. Your satisfaction and her joy mean the world to us. If there's anything else we can do to enhance your experience further, please don't hesitate to let us know. Wishing you both many more happy moments together!
Wrong item sent…never received
First, my sister received the wrong item, then I contacted the company and they said they would correct the issue, but my sister STILL has not received her gift and I have already paid for it.
January 20, 2024
Reply from Moosfy
Dear Mary,
We deeply apologize for any inconvenience caused. Your replacement item was delivered at 2024-03-10 15:38
Have you get your packet yet? In case you need any assistance, please contact us.
We truly regret any inconvenience this has caused you and thank you for your understanding.
Reply from Moosfy
Thank you Derek for your response. We are really happy receiving your review and we hope to serve you in the near future. Best wishes to you and your family 😊
Quick shipping and turned out great
Quick shipping and turned out great! Will use again for sure
January 21, 2024
Reply from Moosfy
Thank you so much for your wonderful review! We're thrilled to hear that you received your order quickly and that you're satisfied with the product. We're delighted to have provided you with a positive experience, and we look forward to serving you again in the future. If you ever need anything else, don't hesitate to reach out. Thanks again for choosing us!
Reply from Moosfy
Thanks a million for your kind words! Happy to have exceeded your expectations!
I ordered 2 custom broken glass dog sticker’s
I ordered 2 custom broken glass dog sticker's for car windows, albeit I was not able to get them in time for Christmas, it’s my own fault waiting until the last minute to order, the company was extremely helpful and very responsive via their customer service email. The sticker’s came out great, I’m very happy with them.
December 28, 2023
Unprompted review
Reply from Moosfy
Thank you Matt for loving and trusting our product and service. We hope to serve you better in the near future!
Beautiful and Affordable
I purchase two ornaments in different styles for myself and a family member. Both of them were beautiful and well priced! I highly recommend them and would purchase again!
November 22, 2023
Unprompted review
Reply from Moosfy
Thank you so much Niaa, we are the happiest people when receiving the lovely compliments from you. We hope to do business with you in the near future!
Delayed shipping
I originally wrote a bad review because I thought I was being scammed. This is an update. I waited a month for the product but after I received it it was exactly what I ordered. It was beautiful and the receiver of the gift loved it. It's very well made and beautiful. 4 stars because I paid for shipping yet they used the cheapest shipping possible which put a delay in the arrival. None the less, not a scam.
December 3, 2023
Unprompted review
Reply from Moosfy
We sincerely apologize for the delays in receiving your Christmas gift, and we appreciate your understanding during this exceptionally hectic holiday season. The shipping label was indeed created, and your parcel has been dispatched. However, we acknowledge the frustration caused by the extended scanning time with USPS.
We understand the importance of your Christmas gift, and we assure you that we are actively working to expedite this process with the carrier. When the tracking number is updated, we will send you the notice. Your satisfaction is our top priority, and we genuinely value your patience.
Their ad read next day shipping but not…
Their ad read next day shipping but not only did they not ship next day, the NEVER SHIPPED. PURE SCAM, and when you try to contact them it is a private name in VIETNAM. Should be reported to facebook, amazon and all the other companies they advertise on
December 11, 2023
Unprompted review
Reply from Moosfy
Dear customer, you ordered the shirt on December 11st, and we shipped it on December 12nd. Your parcel has indeed been shipped, and the ETA is December 18th, Please re-check your tracking number. As we said to you, this time is the holiday season and the carrier is too overwhelmed with too many parcels. We urged them to scan your order. We understand the frustration caused by this delay, and we want to assure you that we are diligently working to expedite the process.
Regarding your concern about our contact information, I assure you that we are a legitimate business. We value your trust and aim to ensure a positive experience.
Thank you for your understanding.
The ornament was just perfect.
October 31, 2023
Reply from Moosfy
A big thank you for the 5-star rating! We appreciate your support and hope to do business with you in the near future 💕
Faulty Work
I purchased a sweatshirt from you all. When it was received, it looked used. The graphics weren’t completely on the shirt. It was peeling. It was not worth what I paid.
October 30, 2023
Reply from Moosfy
Dear Stacy, we are sincerely sorry for the inconvenience caused. We replied to you via the email and we will try our best to solve your issue. Once again, please accept our sincerely apologies.
Regards,
Reply from Moosfy
Dear customer Ximena, we are sorry for the inconvenience here. We sent you an email about the lost order but it seems that the email could not go through. It was our fault when not notifying carefully to inform you, but the reshipped order is still on the way to you and it will be delivered soon. Kindly check your email to receive the tracking link of it. Once again, we sincerely apologize for your unhappy shopping experience!
The mule slippers that I ordered were…
The mule slippers that I ordered were nothing like the pictures the name is only on one side and in the picture it was on the strap and you can't read the name and it is only on one shoe the pillow was good and I had to order blanket twice and pay full price
October 30, 2023
Reply from Moosfy
Hello Cindy, we are sorry for any inconvenience caused. Please help us send the photo of the slippers you received so we can check for you. The mockup image of the product you bought also has the name printed on one side of the clogs so we hope you check again before sending us the reviews. However, we are very willing to assist every problem relating to your order. Regards,
It came quick enough but they are…
It came quick enough but they are Christmas gifts so you could ask later but the personalization looks good .
October 25, 2023
Reply from Moosfy
Thank you for your review, it is greatly appreciated! We're delighted you enjoyed our product. Your feedback is inspiring, we will try our best to bring better and better product. For any queries or future assistance, feel free to contact us. We look forward to serving you again!
I ended up with these hucksters by…
I ended up with these hucksters by doing a search for "french bulldog gifts" since my sister loves them. I found a shirt they sell that seemed to be nice enough. I ordered and waited about three weeks to get it.
Their description stated "SUPER SOFT: Healthy 100% linen material will make Casual Shirt comfy, lightweight.'
My heart sank when I received it and thought it seemed a little weird for linen. Then I saw the truth: It is 100% polyester. I contacted them and received a reply that said "our linen has special qualities." Yeah, like the "special quality" is that it isn't linen.
AVOID these people, I wish I had.
edit: Linen is an organic material made from flax. Just like cotton is made from cotton plants. To insist that somehow polyester is linen is beyond crazy, or wildly deceptive.
December 5, 2023
Unprompted review
Reply from Moosfy
Dear Henry, we hope this message finds you well. Thank you for reaching out and sharing your thoughts on the shirt you recently purchased. We genuinely value your feedback.
We understand that you have concerns about the material of the shirt. We'd like to assure you that the shirt is crafted from high-quality linen, a fabric known for its breathability, durability, and comfort. It's been a popular choice among our customers, and we haven't received any complaints regarding its quality.
Your satisfaction is our top priority, and we take your feedback seriously. Thank you for being a valued customer, and we appreciate your understanding.
Ordered a T-shirt
Ordered a T-shirt. The quality was very bad. They sent me the wrong size and now they refuse to refund my money and or exchange it.
It was a birthday present for somebody and I am so upset about it. I have asked the company several times, but they keep asking for more pictures and stupid questions. I have sent them as many pictures and documents as they request I did exactly what they told me to do but still want me to send them more pictures.
Just let me return the item and you’ll see it for yourself …
How much back-and-forth communication do we need? You can see the pictures I sent to them below
This is only a T-shirt we’re talking about !!!
September 18, 2023
Reply from Moosfy
Dear Customer,
We understand your concern and want to reassure you that we've addressed it promptly via email. Please check your inbox, including your spam or promotions folder, for our detailed response, which is designed to assist you with your issue. We sincerely appreciate your patience and hope to provide a positive resolution for you. If you require further assistance or have additional questions, please don't hesitate to reply to the email we've sent. Your satisfaction is of the utmost importance to us, and we're here to support you in any way we can.
Thank you so much!
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