Not quite the quality I expected. First necklace broke. The replacement is still in the shipping bag waiting to be tried on. Not quite sure what to expect.
Company replied
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See what reviewers are saying
The box and light in it were beautiful, the pendent itself was also gorgeous, yet the item was listed as 18k white gold plated over stainless. My wife can only wear pure white gold or pure stainless... See more
Company replied
I am beyond pleased with the item I ordered and received quicker than expected. The picture I sent had background items I did but want included but unfortunately it was the only wedding picture I had... See more
Company replied
Easy to order and received order promptly. LOVE the shoes! The only thing constructive I would say is that on one of the shoes there is an air whole hole cut out right where horse’s name went. Not... See more
Company replied
Company details
Written by the company
At Moosfy, we strive for meeting your specific requirements for beautifully-designed and unique personalized products, including mugs, tumbler, blanket and canvas. Open the door to the world of custom-made products with a diverse number of topics updated regularly - family, best friends, animals/pets, sisters, and so much more! We provide personalized mugs and canvas with a wide variety of custom-made choices, from hairstyles, clothes, skin colors, quotes, and many more. Thank you for your Support!
Contact info
410 E Santa Clara Street, Unit #658, 95113, San Jose. CA, United States
- info@moosfy.com
- moosfy.com
4.0
Great
343 reviews
Replied to 100% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
When my first order came there was a…
When my first order came there was a scratch on it so I emailed Moofsy and sent them a picture. They sent me a replacement at no charge as soon as they got a new one made. Great customer service.
October 25, 2023
Unprompted review
Reply from Moosfy
Your 5-star rating speaks volumes, and we're grateful for your trust in us. We'll continue to strive for excellence in everything we do.
Great quality shirt
Great quality shirt. Exactly what I ordered. Bright colors, shirt is great quality.
October 24, 2023
Unprompted review
Reply from Moosfy
Your 5-star review has made our day! We're ecstatic to know you're pleased with your experience, and we can't wait to welcome you back for more great moments.
The gift was wonderful for my sister
The gift was wonderful for my sister. I like that I could pick different backgrounds and the dog selection was good.
I was expecting glass but the frame and all feels like plastic. Maybe I didn’t read the description well. My sister loved it so I’m happy.
September 29, 2023
Unprompted review
Reply from Moosfy
Wow, thank you for the perfect 5-star review! We're honored by your kind words and the trust you've placed in us. We can't wait to serve you again soon.
Product was Great! Communication less than subpar!
I loved the product itself, but the communication was non-existent. Never responded to the message I sent to the text number that was listed on your page
August 21, 2023
Reply from Moosfy
Thank you for taking the time to leave a glowing 5-star review. Your feedback encourages us to continue delivering top-notch products and service.
Good quality and as described
I had a shipping issue that the company addressed right away & fixed the issue fast which I greatly appreciate!!
The product itself is great! Just as described & came out perfect!
October 5, 2023
Unprompted review
Reply from Moosfy
Thank you so much for taking the time to leave us a 5-star review! We truly appreciate your support and feedback. It's always wonderful to hear that our efforts have met your expectations. We're delighted to have provided you with a positive experience, and we look forward to serving you again in the future. If you ever have any questions or need assistance, please don't hesitate to reach out. Thanks again for choosing us!
My order was sent quickly and received…
My order was sent quickly and received in perfect condition.
August 21, 2023
Reply from Moosfy
Thank you for your review, it is greatly appreciated! We're delighted you enjoyed our product. Your feedback is inspiring, we will try our best to bring better and better product. For any queries or future assistance, feel free to contact us. We look forward to serving you again!
Customer service was great
Customer service was great! The package was later than expected and the Tracking number was not working on my end but customer service took care of it right away. Will definitely order again!
August 20, 2023
Reply from Moosfy
Thanks so much for your feedback Lisa! It makes our day hearing about how much our customers the great service they’ve received from our company. We have passed on your review to our staff and look forward to seeing you in our Moosfy store again.
I purchased this for a friend that had…
I purchased this for a friend that had recently lost her Doberman, Nala, unexpectedly. She cried when I gave it to her. Now she’ll have a sweet memorial.
August 20, 2023
Reply from Moosfy
Thank you so much for the feedback! We appreciate your business and hope to see you again soon!
Wonderful surprise
This was a wonderful surprise sent to me by my son and daughter-in-law after the death of my 13-year-old corgi from cancer last month. It is a beautiful reminder of her life and memory.
September 8, 2023
Unprompted review
Reply from Moosfy
Thank you so much for taking the time to leave an excellent rating. We really appreciate your business. Please let us know what we can do for you in the future <3
I love this
I love this. I wish I would have gotten one bigger the smallest size. It's very cute. I will say I wish my dogs name was written bigger. It's barely readable I have to squint.but very cute I plan on getting another.
August 22, 2023
Unprompted review
Reply from Moosfy
Thank you for your review, it is greatly appreciated! We're delighted you enjoyed our ornament. Your feedback is inspiring, we will try our best to bring better and better product. For any queries or future assistance, feel free to contact us. We look forward to serving you again!
The product took almost 8 weeks to be…
The product took almost 8 weeks to be delivered and when I asked when it would be arriving my response was, “Be patient and wait for your package.” It also is not as great of quality as expected.
July 26, 2023
Reply from Moosfy
Dear customer,
We are sorry for any inconvenience caused. We sent you email to inform the delayed shipment because of the overloaded status of carrier and the terrible weather also. We know it's very frustrated but we tried our best to urge the carrier and rushed them to prioritize your order. About the quality of the product, please send us the photo or video clip of it so we can check and sort out your case. Once again, we are sorry for any inconvenience caused!
The first one never arrived
The first one never arrived! Then the one I got is NOT magnetic which it claimed to be! Would't recommend your product or company to anyone!
July 25, 2023
Reply from Moosfy
Hi Jennifer, we are sorry for any inconvenience caused. However, we checked your order and saw that your original order was lost at first and then we manufactured and reshipped a new one to you, it was delivered. To clarify things here, we must say that we wrote in the description of the reward jar your bought that "Each jar does not include wooden stand base and magnet". In case you want to re-order a new jar with magnet, please check your email to receive the discount code from us. We thank you for your kind understanding!
There were multiple choices and that…
There were multiple choices and that made it possible to personalize my momento honoring my Sweetie. The product is of high quality and it arrived in a timely manner. Overall I'm super pleased with my product. Thank you
August 14, 2023
Unprompted review
Reply from Moosfy
Your 5-star review is greatly appreciated! We're delighted you enjoyed shopping with Moosfy. Your feedback is inspiring. For any queries or future assistance, feel free to contact us. We can't wait to serve you again!
Beautiful memorial piece!
I ordered a memorial piece for my friend for her pup who passed. It arrived and it is beautiful!! At first I was pretty emotional after ordering because I saw all the negative comments on Facebook and immediately felt I made a mistake ordering and that I fell victim to a scam. That is NOT the case whatsoever. Shipping did take longer than what was stated due to staffing issues, but the seller was very great in keeping in contact with me the whole time and indeed I got what I ordered. I do recommend Moosfy and will be ordering again.
August 3, 2023
Unprompted review
Reply from Moosfy
Thank you so much for taking the time to leave us a glowing 5-star review! We're absolutely delighted to hear about your positive experience with our store :)
Your feedback is invaluable to us, and it truly motivates our team to continue striving for excellence. We're thrilled to know that you found MOOSFY to be exceptional.
Great service
April 17, 2023
Reply from Moosfy
We are so grateful for your positive review! It's wonderful to know that you are satisfied with your purchase and that our product and service met your expectations. We value your feedback and appreciate your support. Thank you for choosing us, and we look forward to serving you again soon! 🧡💌
Great Quality product and such a great…
Great Quality product and such a great way to honor your dog or cat. Shipping was pretty quick and the product was packaged well.
August 6, 2023
Unprompted review
Reply from Moosfy
Thank you for your glowing 5-star review! We're delighted that our Moosfy Suncatchers brought a bright touch to your space. Your appreciation fuels our passion to create more beautiful pieces. Enjoy the radiant companionship they bring! 🐾🌟
Reply from Moosfy
Thank you for the 5-star review! We're thrilled to hear that you loved our product. Your satisfaction is our top priority 🧡
Well made and my granddaughter loved it!
March 9, 2023
Unprompted review
Reply from Moosfy
We are so grateful for your positive review! It's wonderful to know that you are satisfied with your purchase and that our product and service met your expectations. We value your feedback and appreciate your support. Thank you for choosing us, and we look forward to serving you again soon! 🧡💌
Absolute perfection
I absolutely loved the custom Snuggie I made for my husband. The quality is fabulous and he wears it almost every day, including while on video calls for work. It could not have turned out better!
March 10, 2023
Reply from Moosfy
We are so grateful for your positive review! It's wonderful to know that you are satisfied with your purchase and that our product and service met your expectations. We value your feedback and appreciate your support. Thank you for choosing us, and we look forward to serving you again soon! 🧡💌
Able to choose my design which was…
Able to choose my design which was special to me, delivery time was acceptable. Bit nervous waiting for arrival following some comments I had read about being on the small side. They did feel a little small and for a short while I thought I should of gone up a size however once I had worn them for a while they fitted just fine. I have recently had a hip replacement and these were comfortable to wear and I felt safer than wearing slippers. On the down side, the furry lining keeps coming out when I take them off on one foot which can be annoying, I may need to remove but worry I may find them uncomfortable. Overall I really like these and will order another pair to wear at work, it would be nice if the background colour came in a navy blue.
April 8, 2023
Reply from Moosfy
Thank you for taking the time to write such a positive review! We are thrilled to hear that you are enjoying our product. It's great to hear that our product has met your expectations. We appreciate your kind words and thank you for choosing us! If you have any questions, send an email to: info@moosfy.com. We are always happy to help you.
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