Mopio Reviews 

161
TrustScore 4.5 out of 5

4.5

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Review summary

Created with AI, based on recent reviews

Evaluating 128 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the exceptional customer service, highlighting the helpfulness and professionalism of the staff in resolving issues quickly. Many people are also very satisfied with the high quality and aesthetic appeal of the products, often noting their sturdiness and beautiful design. Reviewers consistently mention fast shipping and timely delivery of their orders. However, some customers also noted receiving items with damaged or missing parts, requiring multiple shipments or replacements. A few other people also felt that customer service could be inconsistent, with some experiencing slow responses, difficulty reaching a human, or repetitive requests for information. Additionally, some reviewers found certain products to be uncomfortable or assembly more challenging than expected.

What people talk about most

Product

Consumers find product quality to be positive, often praising the elegance, sturdiness, and overall look of... See more

Quality

Users describe positive interactions with quality, often highlighting that products are sturdy, well-built,... See more

Customer service

People report positive experiences with customer service, highlighting the helpfulness and efficiency of... See more

Staff

Customers consistently note positive experiences with staff, highlighting their helpfulness and efficiency in... See more

Delivery service

Reviewers highlight positive aspects of delivery service, with many customers praising the speed and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

This was my first order with Mopio and I’m really impressed. The furniture arrived quickly, was well packaged, and the quality is better than I expected at this price point. Assembly was straightforwa... See more

Company replied

Rated 5 out of 5 stars

I have ordered a sectional couch from Mopio. Unfortunately it didn’t work in my space. I was afraid that I was stuck with it as read some negative reviews before. But Mopio proved all those reviews... See more

Rated 5 out of 5 stars

I ordered a coffee table that was damaged in transit. I initially started a conversation with the chat bot on the Mopio website and was sent a form to fill out. After about an hour, I received an emai... See more

Rated 5 out of 5 stars

I purchased a used but beautiful Grey futon couch from facebook marketplace. While I was moving, a couple of legs ended up breaking. I reached out to Mopio CX with a hope to get a replacement legs and... See more

Company replied


Company details

  1. Furniture Store

Written by the company

Mopio started in late 2019 when its founders, experienced in furniture craftsmanship, saw a gap in the flat-packed furniture market. While there were many budget-friendly options, the designs were uninspired. Mopio's mission is to provide design-centric, affordable furniture crafted with the user in mind. Inspired by contemporary trends, Mopio's products are designed for compact urban living, focusing on functionality and durability. Exclusively online, Mopio offers a range of upholstery and case goods for living rooms, bedrooms, dining rooms, studies, and outdoor spaces.


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

161 reviews

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Asks customers to review

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Replied to 50% of negative reviews

Typically takes over 1 month to reply

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4.5

All reviews

(161)

129 reviews in the last 12 months

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Rated 5 out of 5 stars

Great Product / Quick Shipping

My order was correct when it showed up and shipped quicker than I expected. I ordered the couch on a Friday and it showed up the following Wednesday. The couch was easy to set up. It'll take you 20-30 minutes to figure out the first piece, then the rest of them take 10-15 minutes each to put together. Give the cushions 1 - 2 days to fully rise after being vacuum packed. They're not the cushiest of cushions, but I'm happy with them overall.

October 20, 2025
Rated 5 out of 5 stars

Great customer service.

We had an issue with the arm rest. I wrote an email and got a response quickly. They shipped out a replacement part right away. We love this sofa and it’s perfect color. It’s perfect for our office/man cave. The sofa has good lumbar support.

October 6, 2025
Rated 2 out of 5 stars

Slow customer service assistance…

Received all of my cabinets and there were some cosmetic blemishes and some damaged pieces. I’ve been working with customer service for a week now and they keep asking me over and over to confirm which pieces I need replaced and where to ship them to, but they still haven’t shipped them. Every time customer service responds to my email it’s another person and I’m just going around in circles meanwhile I have furniture pieces all over my living room because I can’t finish putting my cabinets together until they ship the replacement parts out.

October 16, 2025
Rated 5 out of 5 stars

Delayed Customer Service if needed

I just placed an order where the wrong address populated on the order. They were able to update it the following day.

Just be advised that when you first reach out via chat they use a strict script and forward all issues to another department so you won’t get any immediate help.

Quality of the furniture is great though.

October 23, 2025
Unprompted review
Mopio logo

Reply from Mopio

Hi Julie, we appreciate you taking the time to share your experience. We’re glad the issue was resolved and that you’re pleased with the quality of your furniture. Your feedback helps us keep improving our service!

Rated 5 out of 5 stars

I love my new furniture

I love my new furniture! It is beautiful and solid! It was delivered when promised!

October 16, 2025
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Reply from Mopio

Hi Janet, we’re thrilled you’re pleased with the quality and your experience. Thank you for your support!

Rated 5 out of 5 stars

Panic

I accidentally ordered a delivery to my old address. I panicked and immediately messaged Mopio. I received an immediate response from Emir and the problem was resolved within 24 hours. Best and fastest customer service I have ever received online. Thanks. I am a very happy camper!

October 19, 2025
Unprompted review
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Reply from Mopio

Hi Cynthia, we’re so glad Emir was able to assist quickly and get everything sorted for you. We’ll be sure to share your feedback with the team. We’re thrilled you’re happy with your experience!

Rated 5 out of 5 stars

Great quality piece

Great quality piece. Very happy with my purchase.

September 30, 2025
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Reply from Mopio

Hey Trese, we’re so happy to hear you’re enjoying your new Mopio piece. Thanks for choosing us!

Rated 5 out of 5 stars

Quick delivery

Quick delivery, putting together was fairly straightforward. Looks great, very nice for the price.

October 13, 2025
Mopio logo

Reply from Mopio

Hey Chris, we’re so glad to hear your order arrived quickly and that setup was smooth. Enjoy your new piece and thanks for choosing Mopio!

Rated 5 out of 5 stars

Good quality!

I purchased an entryway table and a set of goblet cups from Mopio and they were extremely good quality + the entryway table was so easy the assemble. Would defo recommended this brand!

October 11, 2025
Unprompted review
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Reply from Mopio

Hi Brenda, we love hearing this! We’re so glad you’re enjoying the quality and easy setup. Thanks for choosing Mopio and for spreading the word :)

Rated 5 out of 5 stars

Purchased the Logan Dining Set! Love Mopio’s designs and furniture

Purchased the Logan Dining Bench, Logan Dining Chair and Logan 91" Dining Table. Loving it so much!
Love the dining table set I got from Mopio! The price is so worth it for the solid wood quality and design details. Looks similar to others from Crate & Barrel and Pottery Barn that I was eyeing but at a fraction wowww It's also the perfect size for our space and family. Table came in perfect condition and was easy to put together. So happy we found this table. The upholstered dining chairs are soooo comfortable! They material feels more comfy that expected and sits perfectly with the dining table I bought from the same seller. The legs are made of solid wood and not plastic like the previous chairs I got so it feels much sturdier! It is slightly pricey for Amazon’s standard but the quality is worth it! I also love the dining bench - It is extremely sturdy and I can remove the covers of the bench easily to wash. My family came over for dinner over the weekend and commented how my dining set is the centerpiece of my home. Highly recommend this purchase!

October 17, 2025
Unprompted review
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Reply from Mopio

Hey Nic, thank you so much for sharing such a detailed and thoughtful review. We’re thrilled to hear how much you’re enjoying your Logan Dining Set. We take pride in creating quality, well-designed pieces at great value, and it means a lot to know it’s made a difference for your family :)

Rated 5 out of 5 stars

Pleasing design

The bed frame arrived not too long after I ordered it. My daughter and grandson assembled it for me. I would not have been able to do it. It does take two people to assemble it. On the whole they were satisfied with the instructions and parts supplied. There was one place that needed slight modification to get the screw in, but other than that there were no problems. The frame is well made and I like the wood and the style. I particularly like the Velcro for the slats. I am old enough to remember how slats could shift and one would wind up sliding downhill.

October 7, 2025
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Reply from Mopio

Hi Barbara, thank you for sharing your experience! We’re so happy to hear the bed frame came together nicely and that you’re enjoying the design and build. We appreciate your thoughtful feedback :)

Rated 3 out of 5 stars

Absolutely beautiful glasses, absolutely abysmal packing!

Absolutely beautiful glasses! BUT, it took three shipments to get a complete set of four unbroken glasses. The customer service was great and I love, love, the prismatic and classy looking wine glasses. They don’t even seem particularly delicate, but whatever stuff they’re shipping them in sucks! Super glad to have a full set now though and looking forward to using them often.

October 13, 2025
Unprompted review
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Reply from Mopio

Hi Amanda, thank you for your thoughtful feedback. We’re so happy you love the glasses and that our team could help make things right. We’re continuously working to improve our packaging and delivery process, and we appreciate your patience and support.

Rated 4 out of 5 stars

Arvind was a great help in finding…

Arvind was a great help in finding resolution for my damaged pieces. He stayed in touch and helped find a solution.

October 9, 2025
Unprompted review
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Reply from Mopio

Hey Bobbie, we’re so glad to hear Arvind could help resolve this for you. We’ll share your feedback with him and appreciate you taking the time to write a review.

Rated 5 out of 5 stars

Excellent customer service

Excellent customer service. A++.
They sent me spare parts 2 years after purchase for free.

October 5, 2025
Unprompted review
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Reply from Mopio

Hi Frederico, thank you for your kind words! We’re so glad our team could help even after your purchase. We truly appreciate your support and hope you continue enjoying your Mopio furniture.

Rated 1 out of 5 stars

Sent wrong items/very uncomfortable

Sent wrong items. Also this couch is very firm/uncomfortable. The cushions are only 4 inches thick and sit directly on wood.. Do not recommend buying

October 1, 2025
Mopio logo

Reply from Mopio

Hi Will, we’re sorry to hear the sofa wasn’t the right fit for you. We take all feedback seriously and are glad our team was able to connect with you to help resolve this. Thank you for taking the time to share your experience.

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