Morgan's Direct Ltd Reviews 230

TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Looking at 43 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the efficient and timely delivery service, often highlighting how quickly their orders arrive. Many people also appreciate the quality of the products received, noting that items are exactly as described and well-packaged. The ordering process is often described as straightforward and easy to navigate. However, some customers also noted issues with their orders, such as not receiving their items or experiencing manufacturing problems. A few other people also felt that communication was lacking when problems arose, with some mentioning unreturned emails.

What people talk about most

Delivery service

Reviewers highlight positive aspects of delivery service. Customers consistently praise the prompt and quick... See more

Product

Customers had positive experiences with product. Many reviewers found the products to be exactly what they... See more

Order

Users describe positive interactions with order. Many customers found the ordering process easy and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Apart from the excellent customer service (kept informed all the time where the package was on its way) the calendar arrived quickly. It is hard to find a calendar of this size, this is just the righ... See more

Company replied

Rated 5 out of 5 stars

First order with Morgan's Direct - excellent. Very easy to find the product I was looking for on the web site. Very competitive pricing. Free express delivery for orders over £10 (very much appreci... See more

Company replied

Rated 5 out of 5 stars

Great service, timely delivery of my order and fast return credit for one item that was out of stock. Will have no hesitation in ordering from Morgan’s again in the future.

Company replied

Rated 5 out of 5 stars

I chose Morgan's because of the fast delivery time and product pricing. There was a manufacturing problem with my first order, so I gave them a ring. They couldn't have been more helpful. A replace... See more

Company replied


Company details

  1. Stationery Store
  2. Office Supply Store
  3. School Supply Store
  4. Scrapbooking Store

Written by the company

We are a Long-standing UK-London based independent retailer who supplies office, homes, and business with Office Supplies, Paper, Envelopes, Filing Products and much more and always sourcing and adding new useful, unique and innovative products. We take pride in great customer service and great value for money whilst not compromising on quality. Follow us to make sure you never miss out on our new items. Follow us and do not forget to sign up to our newsletter.


Contact info

4.8

Excellent

TrustScore 5 out of 5

230 reviews

5-star
4-star
3-star
2-star
1-star

Replied to 100% of negative reviews

Typically replies within 1 month

How this company uses Trustpilot

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Rated 5 out of 5 stars

Re order

I ordered the pens for my granddaughter’s birthday at her request - she had had some for Christmas and she had worn them out!
The pens arrived quickly and I have yet to give them to her for her birthday

April 29, 2022
Rated 5 out of 5 stars

Great service

No nonsense transaction.
Very quick delivery.
I am very pleased with my purchase, thank you.

April 23, 2022
Rated 5 out of 5 stars

Poodle Calendar 2022

Being the proud owner of two miniature poodles I have been having this calendar as a Christmas present for a few years now, but this year my friend decided to buy something different.
I panicked a little thinking that I would be without one this year, but no it wasn't the case I found what I wanted on Morgan's Direct.
It was delivered promptly and now has pride of place in my kitchen.

January 17, 2022
Rated 5 out of 5 stars

Excellent service

Excellent service, ordering easy. Slight hickup with delivery but due to christmas/covid all was sorted. Very pleased with service, will use again.thankyou.

January 7, 2022
Rated 1 out of 5 stars

I have not received my order

I have not received my order.
You tell me is already delivered but where is it?

January 3, 2022
Morgan's Direct Ltd logo

Reply from Morgan's Direct Ltd

Hi,

We are sorry to hear that your order has not arrived. The Royal
Mail tracking shows the order is in transit pending delivery. The message centre has replied to your message and is awaiting your response.

There has been no communication from us to inform you that your order has been delivered. You may be confusing this order with another order.

We are chasing the delivery status with Royal Mail the message centre will provide you with an update.

Morgan's Direct
Supplying all your School, Home and Office Stationery needs.

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