Morgan's Direct Ltd Reviews 230

TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Looking at 43 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the efficient and timely delivery service, often highlighting how quickly their orders arrive. Many people also appreciate the quality of the products received, noting that items are exactly as described and well-packaged. The ordering process is often described as straightforward and easy to navigate. However, some customers also noted issues with their orders, such as not receiving their items or experiencing manufacturing problems. A few other people also felt that communication was lacking when problems arose, with some mentioning unreturned emails.

What people talk about most

Delivery service

Reviewers highlight positive aspects of delivery service. Customers consistently praise the prompt and quick... See more

Product

Customers had positive experiences with product. Many reviewers found the products to be exactly what they... See more

Order

Users describe positive interactions with order. Many customers found the ordering process easy and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Apart from the excellent customer service (kept informed all the time where the package was on its way) the calendar arrived quickly. It is hard to find a calendar of this size, this is just the righ... See more

Company replied

Rated 5 out of 5 stars

First order with Morgan's Direct - excellent. Very easy to find the product I was looking for on the web site. Very competitive pricing. Free express delivery for orders over £10 (very much appreci... See more

Company replied

Rated 5 out of 5 stars

Great service, timely delivery of my order and fast return credit for one item that was out of stock. Will have no hesitation in ordering from Morgan’s again in the future.

Company replied

Rated 5 out of 5 stars

I chose Morgan's because of the fast delivery time and product pricing. There was a manufacturing problem with my first order, so I gave them a ring. They couldn't have been more helpful. A replace... See more

Company replied


Company details

  1. Stationery Store
  2. Office Supply Store
  3. School Supply Store
  4. Scrapbooking Store

Written by the company

We are a Long-standing UK-London based independent retailer who supplies office, homes, and business with Office Supplies, Paper, Envelopes, Filing Products and much more and always sourcing and adding new useful, unique and innovative products. We take pride in great customer service and great value for money whilst not compromising on quality. Follow us to make sure you never miss out on our new items. Follow us and do not forget to sign up to our newsletter.


Contact info

4.8

Excellent

TrustScore 5 out of 5

230 reviews

5-star
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1-star

Replied to 100% of negative reviews

Typically replies within 1 month

How this company uses Trustpilot

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Rated 5 out of 5 stars
Morgan's Direct Ltd logo

Reply from Morgan's Direct Ltd

Thank you Aunty J for your feedback and for choosing Morgan's Direct. We are so grateful for your kind words and thank you for sharing your review with us and the community

Rated 5 out of 5 stars

Excellent service

June 18, 2022
Morgan's Direct Ltd logo

Reply from Morgan's Direct Ltd

Thank you Debbie for your feedback and for choosing Morgan's Direct. We are so grateful for your kind words and thank you for sharing your review with us and the community

Rated 5 out of 5 stars

Pen met all of my requirements.

Pen delivered at the right time and at a good price.

June 18, 2022
Morgan's Direct Ltd logo

Reply from Morgan's Direct Ltd

Thank you Terry for your feedback and for choosing Morgan's Direct. We are so grateful for your kind words and thank you for sharing your review with us and the community

Rated 5 out of 5 stars

First Class

Excellent service, well packaged product and fast delivery. Very impressed and will definitely be ordering again from this company. Highly recommend them.

June 18, 2022
Morgan's Direct Ltd logo

Reply from Morgan's Direct Ltd

Thank you Linrackett for your feedback and for choosing Morgan's Direct. We are so grateful for your kind words and thank you for sharing your review with us and the community

Rated 5 out of 5 stars

Excellent

Order was delivered quickly good company to deal with

June 17, 2022
Morgan's Direct Ltd logo

Reply from Morgan's Direct Ltd

Thank you Evelyn for your feedback and for choosing Morgan's Direct. We are so grateful for your kind words and thank you for sharing your review with us and the community

Rated 5 out of 5 stars

We were very happy with the service you…

We were very happy with the service you gave us for one tube of UHU glue, which my husband thinks is the best and has used it for a long time.,He thought he wouldn’t be able to get it now, sonI checked on my IPad and your company had the best offer, so quick and no postage charge, my husband is now 89 years old so I think it will last as long as he does!!!!!!

May 4, 2022

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