Morgan's Direct Ltd Reviews 230

TrustScore 5 out of 5

4.8

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Looking at 43 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the efficient and timely delivery service, often highlighting how quickly their orders arrive. Many people also appreciate the quality of the products received, noting that items are exactly as described and well-packaged. The ordering process is often described as straightforward and easy to navigate. However, some customers also noted issues with their orders, such as not receiving their items or experiencing manufacturing problems. A few other people also felt that communication was lacking when problems arose, with some mentioning unreturned emails.

What people talk about most

Delivery service

Reviewers highlight positive aspects of delivery service. Customers consistently praise the prompt and quick... See more

Product

Customers had positive experiences with product. Many reviewers found the products to be exactly what they... See more

Order

Users describe positive interactions with order. Many customers found the ordering process easy and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Apart from the excellent customer service (kept informed all the time where the package was on its way) the calendar arrived quickly. It is hard to find a calendar of this size, this is just the righ... See more

Company replied

Rated 5 out of 5 stars

First order with Morgan's Direct - excellent. Very easy to find the product I was looking for on the web site. Very competitive pricing. Free express delivery for orders over £10 (very much appreci... See more

Company replied

Rated 5 out of 5 stars

Great service, timely delivery of my order and fast return credit for one item that was out of stock. Will have no hesitation in ordering from Morgan’s again in the future.

Company replied

Rated 5 out of 5 stars

I chose Morgan's because of the fast delivery time and product pricing. There was a manufacturing problem with my first order, so I gave them a ring. They couldn't have been more helpful. A replace... See more

Company replied


Company details

  1. Stationery Store
  2. Office Supply Store
  3. School Supply Store
  4. Scrapbooking Store

Written by the company

We are a Long-standing UK-London based independent retailer who supplies office, homes, and business with Office Supplies, Paper, Envelopes, Filing Products and much more and always sourcing and adding new useful, unique and innovative products. We take pride in great customer service and great value for money whilst not compromising on quality. Follow us to make sure you never miss out on our new items. Follow us and do not forget to sign up to our newsletter.


Contact info

4.8

Excellent

TrustScore 5 out of 5

230 reviews

5-star
4-star
3-star
2-star
1-star

Replied to 100% of negative reviews

Typically replies within 1 month

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

delivery was quick

delivery was quick, high quality products.

July 18, 2023
Morgan's Direct Ltd logo

Reply from Morgan's Direct Ltd

Thank you George for your feedback and for choosing Morgan's Direct. We are so grateful for your kind words and thank you for sharing your review with us and the community

Rated 5 out of 5 stars

Super prompt free delivery and great items at great prices

I bought 3 packs of Zebra cadoozle mechanic pencil for my class as part of an end of year pack. Arrived the next day, substantially cheaper than a very well known online retailer and great items. Very happy and will definitely use again. Highly recommend. Thank you

July 11, 2023
Morgan's Direct Ltd logo

Reply from Morgan's Direct Ltd

Thank you for your feedback and for choosing Morgan's Direct. We are so grateful for your kind words and thank you for sharing your review with us and the community

Rated 5 out of 5 stars

Excellent

Excellent, fast delivery. Good choice of products.

July 10, 2023
Morgan's Direct Ltd logo

Reply from Morgan's Direct Ltd

Thank you Dorothy for your feedback and for choosing Morgan's Direct. We are so grateful for your kind words and thank you for sharing your review with us and the community

Rated 5 out of 5 stars

Easy to order

Easy to order, quick delivery, well packaged.

July 1, 2023
Morgan's Direct Ltd logo

Reply from Morgan's Direct Ltd

Thank you Beverley for your feedback and for choosing Morgan's Direct. We are so grateful for your kind words and thank you for sharing your review with us and the community

Rated 5 out of 5 stars

Excellent service,

April 5, 2023
Morgan's Direct Ltd logo

Reply from Morgan's Direct Ltd

Thank you John for your feedback and for choosing Morgan's Direct. We are so grateful for your kind words and thank you for sharing your review with us and the community

Rated 5 out of 5 stars

Great service, kind & extremely helpful

Made me very welcome, understood my problem with my previous purchase. Kind polite & understanding.

January 18, 2023
Morgan's Direct Ltd logo

Reply from Morgan's Direct Ltd

Thank you Stephen for your feedback and for choosing Morgan's Direct. We are so grateful for your kind words and thank you for sharing your review with us and the community

Rated 5 out of 5 stars
Morgan's Direct Ltd logo

Reply from Morgan's Direct Ltd

Thank you Mr Mahon for your feedback and for choosing Morgan's Direct. We are so grateful for your kind words and thank you for sharing your review with us and the community

Rated 5 out of 5 stars

The Morgan's Direct Executive Edition A5 Diary…

The Morgan's Direct Executive Edition A5 Diary Week to View Wiro Binding 2023 is a nicely produced diary. It was very promptly delivered--the day after it was ordered.

December 29, 2022
Morgan's Direct Ltd logo

Reply from Morgan's Direct Ltd

Thank you George and Mary for your feedback and for choosing Morgan's Direct. We are so grateful for your kind words and thank you for sharing your review with us and the community

Rated 5 out of 5 stars

Great product

Great product, and superb service

November 29, 2022
Morgan's Direct Ltd logo

Reply from Morgan's Direct Ltd

Thank you Richard for your feedback and for choosing Morgan's Direct. We are so grateful for your kind words and thank you for sharing your review with us and the community

Rated 5 out of 5 stars

Order arrived next day

Order arrived next day, in perfect condition.

November 21, 2022
Morgan's Direct Ltd logo

Reply from Morgan's Direct Ltd

Thank you Bryan for your feedback and for choosing Morgan's Direct. We are so grateful for your kind words and thank you for sharing your review with us and the community

Rated 5 out of 5 stars

Great service as usual

Morgan's Direct is always quick and reasonably priced - just what a small business like mine depends on.

November 25, 2022
Morgan's Direct Ltd logo

Reply from Morgan's Direct Ltd

Thank you for your feedback and for choosing Morgan's Direct. We are so grateful for your kind words and thank you for sharing your review with us and the community

Rated 5 out of 5 stars

A professional and friendly Company

Very friendly, helpful and professional staff

November 15, 2022
Morgan's Direct Ltd logo

Reply from Morgan's Direct Ltd

Thank you John for your feedback and for choosing Morgan's Direct. We are so grateful for your kind words and thank you for sharing your review with us and the community

Rated 5 out of 5 stars

Quick delivery very good

November 8, 2022
Morgan's Direct Ltd logo

Reply from Morgan's Direct Ltd

Thank you Sharon for your feedback and for choosing Morgan's Direct. We are so grateful for your kind words and thank you for sharing your review with us and the community

Rated 5 out of 5 stars

Very good

Fast and efficient, great service

October 12, 2022
Morgan's Direct Ltd logo

Reply from Morgan's Direct Ltd

Thank you Philip for your feedback and for choosing Morgan's Direct. We are so grateful for your kind words and thank you for sharing your review with us and the community

Rated 5 out of 5 stars

They were really good and kept me…

They were really good and kept me updated

September 10, 2022
Morgan's Direct Ltd logo

Reply from Morgan's Direct Ltd

Thank you Maria for your feedback and for choosing Morgan's Direct. We are so grateful for your kind words and thank you for sharing your review with us and the community

Rated 5 out of 5 stars

Excellent product range and prompt…

Excellent product range and prompt delivery

August 23, 2022
Morgan's Direct Ltd logo

Reply from Morgan's Direct Ltd

Thank you Dipen for your feedback and for choosing Morgan's Direct. We are so grateful for your kind words and thank you for sharing your review with us and the community

Rated 5 out of 5 stars

My original order went missing

My original order went missing. Morgan’s replaced it without question and were very charming

July 14, 2022
Morgan's Direct Ltd logo

Reply from Morgan's Direct Ltd

Thank you Caroline for your feedback and for choosing Morgan's Direct. We are so grateful for your kind words and thank you for sharing your review with us and the community

Rated 5 out of 5 stars

Great service

Unfortunately one of the items I ordered had been miss-picked. Correct item but wrong colour. I reported the issue and it was swiftly resolved. Great communication and a pleasure to do business with.

June 30, 2022
Morgan's Direct Ltd logo

Reply from Morgan's Direct Ltd

Thank you William for your feedback and for choosing Morgan's Direct. We are so grateful for your kind words and thank you for sharing your review with us and the community

Rated 5 out of 5 stars

Very good prompt service here

Very good prompt service here. I would recommend Morgan's Direct.

June 27, 2022
Morgan's Direct Ltd logo

Reply from Morgan's Direct Ltd

Thank you Ms Holdsworth for your feedback and for choosing Morgan's Direct. We are so grateful for your kind words and thank you for sharing your review with us and the community

Rated 5 out of 5 stars
Morgan's Direct Ltd logo

Reply from Morgan's Direct Ltd

Thank you Jenni for your feedback and for choosing Morgan's Direct. We are so grateful for your kind words and thank you for sharing your review with us and the community

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look