Morley Stove Company Ltd Reviews 

456
TrustScore 5 out of 5

4.8

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 5 out of 5 stars

Absolutely fantastic service start to finish. My request was for a Big Green Egg XL (with extras), XL Corten steel kitchen, and to also be sent to the Isle of Man. I was issued with a quote same day... See more

Rated 5 out of 5 stars

Bertazoni isn't a cheap Italian option, but Morley were able to source the sleak, white cooker that we wanted, at a very good price! Ordering and delivery were without any issues. Sometimes, i... See more

Rated 5 out of 5 stars

Great service and excellent demonstrations for the Everhot really helped us make the right choice. Many thanks to Nicola for all her help and advice.

Rated 5 out of 5 stars

We had two wood burners fitted into our two inglenook fireplaces in our 400 year old home; one 30 years ago and the other 10 years later. Both were installed by Morley. We decided to replace one... See more

Company replied

Company details

  1. Wood Stove Shop
  2. Decoration and Interior Design Store
  3. Fireplace Store
  4. Interior Designer
  5. Stove Builder

Written by the company

Hertfordshire’s largest showroom display of the finest quality wood, bioethanol, multi-fuel, gas and electric stoves & fireplaces with full in-house installation and servicing. Official retailer of Big Green Egg, Outdoor Fires, Gozney, Ooni, AGA, Lacanche, AGA, and Everhot Range Cookers


Contact info

4.8

Excellent

TrustScore 5 out of 5

456 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 100% of negative reviews

Typically takes over 1 month to reply

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.8

All reviews

(456)

12 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Exceptional Customer Service

Had a look online for a new AGA kettle. I always look at reviews and was impressed with those posted for the Morley Stove Company.
Online ordering and payment was easy and it was delivered by Royal Mail 2 days later. Free delivery and on line tracking/updates were additional bonuses. Very pleased with the kettle which was received in robust packaging marked with ‘fragile’ stickers.
Unlike other AGA distributors which I’ve used in the past there was no need for follow up calls or chasing of the order.
Most impressed with the level of customer service and will definitely use them again.

November 2, 2023
Unprompted review
Morley Stove Company Ltd logo

Reply from Morley Stove Company Ltd

Thank you so much for revieing us at Morley's Bernard!

Enjoy your lovely cups of tea and coffee from your new kettle and we welcome you back to Morleys soon!

Best

Maddy and her Kettle Elves

Rated 5 out of 5 stars

Trustworthy company selling good products

Great product at a good price swiftly delivered by an excellent company.
We ordered an Ono Koda 12 Gas fired Pizza oven. It was at the best price we could find on a google search and it arrived the next day.

October 31, 2023
Unprompted review
Morley Stove Company Ltd logo

Reply from Morley Stove Company Ltd

Thank you for your fabulous 5 star review David!

Rated 5 out of 5 stars

Great service

From when we visited the showroom, the process of purchasing and installing our log burner was seamless.
Cannot fault the help and dedication of Morleys and we would recommend them without hesitation.
Grateful thanks to Linda and the Team

November 1, 2023
Unprompted review
Morley Stove Company Ltd logo

Reply from Morley Stove Company Ltd

Thank you so much for reviewing us Chris!

Love, Lynda and her Install Team

Rated 5 out of 5 stars

Great independent store

We always try to use smaller and independent vendors even if the price is a little higher and takes longer. However the purchase we made was actually cheaper that the rainforest based company, the comms with Morley Stove was great as it came really quickly. I particularly loved that the package was very clearly hand wrapped in brown paper but meticulously even though it was just for sending. This is the kind of small thing that makes it clear they care about their customers

October 23, 2023
Unprompted review
Morley Stove Company Ltd logo

Reply from Morley Stove Company Ltd

Thank you so much Benjy for taking the time to review us! We do indeed wrap everything by hand and with love and care! That's the service you get from a small family run company. We we are pleased that made you happy :)

Rated 5 out of 5 stars

Best price

Best price, friendly staff and quick online response.

October 12, 2023
Unprompted review
Morley Stove Company Ltd logo

Reply from Morley Stove Company Ltd

Thanks for reviewing us Stuart!

Rated 5 out of 5 stars

Fantastic

Fantastic, couldn't recommend more highly

October 19, 2023
Unprompted review
Morley Stove Company Ltd logo

Reply from Morley Stove Company Ltd

Thank you for your fabulous 5 star review Alex and enjoy that stunning Everhot cooker!

Rated 5 out of 5 stars

Ordered Meater Plus.

I ordered my Meater plus very early morning, I had a confirmation email that morning and then another saying it was despatched, arrived safe and sound, good service allround.

October 6, 2023
Unprompted review
Morley Stove Company Ltd logo

Reply from Morley Stove Company Ltd

Thank you for reviewing us Kevin and enjoy your fabulous Meater

Rated 5 out of 5 stars

Great price, efficient service

Purchased an Ooni pizza oven which was at a competitive price AND received next day.
Great price, great service.

October 5, 2023
Unprompted review
Morley Stove Company Ltd logo

Reply from Morley Stove Company Ltd

Thank you for reviewing us Stuart!

Best

Nicola and Maddy

Rated 5 out of 5 stars

Fantastic Company, great team, great install.

Fantastic experience for us, from the whole team, from pre sales, to installation and post sales.

Really impressed and very happy to recommend with a 5 star review.

September 29, 2023
Unprompted review
Morley Stove Company Ltd logo

Reply from Morley Stove Company Ltd

Thank you Andy for your fabulous review on your new woodburning stove!

Love Kelly and the Installation Team

Rated 5 out of 5 stars

Professional and reliable company

Professional and reliable company. Every step of the installation was efficient.

October 3, 2023
Unprompted review
Morley Stove Company Ltd logo

Reply from Morley Stove Company Ltd

Thank you so much for reviewing us Musab!

Rated 5 out of 5 stars

Great company

Good price and efficient and genuinely friendly customer service. Thank you.

September 25, 2023
Unprompted review
Morley Stove Company Ltd logo

Reply from Morley Stove Company Ltd

Thank you Jake! your review is very much appreciated

Rated 5 out of 5 stars

Amazing choice and price

Amazing choice, service, price and after sales. Faultless we travelled over one hundred miles each way well worth it.

September 27, 2023
Unprompted review
Morley Stove Company Ltd logo

Reply from Morley Stove Company Ltd

Thank you Marcus for your fabulous 5 star review!

Rated 5 out of 5 stars

Very honest and excellent…

Very honest and excellent communication. Extremely happy with the service , and product delivered as promised.
Best company I have recently dealt with

September 28, 2023
Unprompted review
Morley Stove Company Ltd logo

Reply from Morley Stove Company Ltd

Thank you so much for your fabulous review Mr Parmar!

Rated 5 out of 5 stars

Best company ever!

Best company ever! When we moved into our new home, we inherited an old Aga. Whilst we loved using it, we wanted to replace it with a range cooker that was more efficient and which we could control. Luke and Nicola at Morley Stoves advised us on all the different options and in the end we chose the Everhot 150i which we have loved from the start. We were so happy with the service at Morley’s that we then asked Luke to help us replace a log burning stove and redesign the fire surround/hearth. Again, this worked beautifully and we’re delighted with the result. Would 100% recommend this wonderful company!

September 27, 2023
Unprompted review
Morley Stove Company Ltd logo

Reply from Morley Stove Company Ltd

Thank you so much Faye for your fabulous 5 star review. You were a pleasure to look at after for your Everhot Cooker and Stove and
we look forward to welcoming you back to Morley's soon

Best

Nicola and Luke

Rated 5 out of 5 stars

Perfect Product and Customer Service

Saw the perfect Firepit to suit our Garden.
Looked everywhere to find the product in stock at a reasonable price.
Morley had the exact product and it was the very Best Price with delivery I could find anywhere>
I rang to check that it was actually in sock.
They had some on site and gave me an anticipated delivery date.
True to their word, it arrived in time.
It looks stunning and we are delighted with our purchase and the Customer Service we received.
Thank You and Well Done!

September 9, 2023
Unprompted review
Morley Stove Company Ltd logo

Reply from Morley Stove Company Ltd

Thank you so much Paul for taking the time to review us! We are so pleased you love your RB73! We love ours too

Best

Nicola and Luke x

Rated 5 out of 5 stars

Pizza Oven

Ordered a pizza oven for my husbands birthday, very impressed with the prompt delivery. Great value too. Absolutely love our purchase.
Only thing I would say is that the tracking info was not updated correctly, the day it was delivered I received an email to say it has been "shipped", this arrived after delivery. I nearly got busted by hubby as I didn't know it was coming and the box had Ooni written all over it! :0) All was well, I was able to whisk it away before he noticed.
Thank you.

August 3, 2023
Unprompted review
Morley Stove Company Ltd logo

Reply from Morley Stove Company Ltd

Hi Heidi, thank you for your fabulous 5 star review.

Sorry the tracking did not sinc with our website, the UPS system can have a mind of its own at times!

Also, we will be happy to wrap any future orders for you (we do this often for clients) so not to ruin any birthday surprises, just let us know in the comments section when ordering.

Thank you!

Nicola and the Morley crew

Rated 5 out of 5 stars

Absolutely first class service from…First Class

Absolutely first class service from start to finish. Everybody from office staff to the fitters were unbelievably helpful and efficient. Had several visits to showroom emails and phone call enquiries all very patiently answered. Had a great deal of help from everyone. Can’t praise this company enough

August 20, 2023
Unprompted review
Morley Stove Company Ltd logo

Reply from Morley Stove Company Ltd

Thank you so much for your also First Class review Mrs Dunn!. You were a pleasure to look after and enjoy that cosy wood burner!

Best wishes
Kelly, Luke and the Installation Boys

Rated 5 out of 5 stars

Got to give this Company 5 Stars for…Excellent Service

Got to give this Company 5 Stars for their excellent Customer Services, especially Nicola who helped me all through my buying process, she has the patience of a Saint and helped me all the way answering all my probably daft questions.

Received my fire promptly yesterday so everything ran 100% smoothly and the cost was excellent compared to other Companies.

All in all I cannot recommend Morley's high enough, well done everyone.

September 1, 2023
Unprompted review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look