Morris Homes Reviews 1,157

Review for Shelbourne Estates (part of Morris group), Orchards development.
Top tips for interacting with Shelbourne:
1. Put everything into writing (especially anything relating to incentives and choices), do not trust anything the sales team says verbally.
2. Take photos of all signed documents. This will be helpful if needed for a future dispute.
3. Be organised as they won't be. Store all important docs together. Double check any docs the sales team produce such as spec and choice docs.
4. Get a professional snagger if you haven't done it before. Take time to do this properly as you have a narrow window to get snags dealt with quickly and easily by the site team.
5. Stay as long as possible with the site team to resolve snags since once you get handed over to customer care, they are slow and resistant.
6. For customer care, escalate issues as high up as you can and raise a formal complaint.
7. Speak to neighbours and raise common issues collectively.

Review of Shelbourne Estates, Orchards:
The good: structurally well built homes, well insulated, look nice from outside, not packed together, green spaces & plants & ponds, site builders.

The bad: completely disorganised sales team, manual forms and processes that are outdated and lead to human errors e.g. choices, abysmal customer care after handover from site team (slow, passive, half hearted apologies without any action), not enough storage space throughout particularly at hallway, all plots had issues with underfloor heating and plumbing.

The ugly: changes made to plot after we signed the plans that we were not made aware of, sales team tried to back track on our incentive (did the same for our neighbour also), everything is a battle with Shelbourne/Morris customer care.

I had a pleasant walkthrough with Jane. The quality of the build is really good. The location is quiet with a nice view with the lake.

Carol and vic where really informative and helpful nothing was too much trouble for the girls and they answered all my questions in detail would highly recommend these two for anyone that wants to go and view a morris homes house

Bought my home at St Mary's Park,it's a lovely development and Carol the sales manager as been a amazing took all my stress and worries away everytime I thought there was going to be a problem, as I was taking so long to exchange due to circumstances out of my control but Carol was there to tell me not to worry and everything would be ok. Never once did Carol or head office put pressure on me they have been a delight and would recommend them to anyone.

As a first time buyer I had no idea about the steps involved in buying a new house. With the support of Julie I sailed through the process comfortably ! Very grateful for all the support from Morris Homes

Lovely houses and designs and they explain and show the houses and fit you to your needs so you have the perfect home 🏡 !!!!!

Our Sales advisor Julie from Greenmount Manor has been outstanding.
Customer service and satisfaction have been on point. She has done exactly what she said she would.
Also polite, friendly and professional.

We’ve visited Arden Park now several times since April and on each occasion received a warm welcome from Tracey, the Sales Advisor for Shelbourne. We have had a couple of ‘walkabouts’ with her and found her to be extremely knowledgeable and highly professional. Nothing has been too much trouble and we now hope to secure our plot on what is looking to be a very nice development.

As first time buyers we came into the processing not knowing a lot. Carol and Vic were extremely helpful at each stage of the process and always there to help us with a friendly face. No matter how busy they were they always had time to sit down and walk us through anything we needed help with. We have now completed the process and moved into our lovely first home, the experience has been amazing and I would always recommend Morris Homes to anyone wanting a new build.

Hannah at Rivington Park, Lancashire was a pleasure to deal with when coming to view houses initially. She gave great outsider perspective on our personal house buying situation and insider knowledge on the Morris homes estates. She was never rude or treated us like we were too young (despite being in our 30s plenty of housing companies treat us like children instead of guiding and helping like Hannah did with all things new build!) we appreciated her time and advise - although the remaining plot is not for us, we will keep in contact with Hannah and hopefully buy in future. She was never pushy- she respected our decision and I will be happy to hear from her again when the next phase begins build. Thanks Hannah.
Sarah & Zak

Carol and Vic were both fantastic, they took time to understand my position and give me details about the development and the local area. It remains to be seen if I can find a suitable property on St Mary's Place, but if the other developments by Morris are half as good as carol and Vic then it's safe to assume my next home will be a Morris home!

Megan was very helpful when we popped in at the weekend without an appointment. Gave us a lot of information about Alconbury Weald and facilities, currently and upcoming. This was really useful as we don’t know the area that well.

First time buyer here so it's been very appreciated for Megan and Morris Homes - a big thank you for everything and thanks to Tom and the guys.

I viewed other builders and I have to give credit where due, extremely happy with the high quality Morris hold themselves to and the aftercare also shows.

Aftercare has been fantastic, fixed all snags around my schedule and made it easier for me so a great thanks to the team at Morris, very much appreciated for the help.

We instantly felt comfortable with Megan and felt she was always open and happy to help, she listened to what we said and answered all our questions. We never felt under any pressure to buy.

Vic and Carol made the experience extremely enjoyable and seamless. No problem was too much and went out their way to ensure we was happy and comfortable with everything.

The sales team were fantastic,Carol and Vic made the purchase so easy and no pressure, their enthusiasm to fulfill and exceeded our expectations, many thanks john/chris

Vici was extremely helpful, explaining the whole process to us and answering all our questions expertly. Vìci clearly demonstrated the passion she had for the homes she was selling and was a great ambassador for Morris Homes

We are first time buyers and cannot fault the team at Morris Home - Bartle Meadows :)

From our first viewing, Hannah (now moved on to the Rivington Park site) took us under her wing and guided us through the entire process. As our home was already built prior to reservation, we got to see our actual home from the beginning and were grateful to be able to return with our families to visit multiple times in the weeks that followed. Morris Homes have been incredibly generous to us and made the entire buying process so smooth. We went with their recommended solicitors and mortgage advisors (Watson Ramsbottom and RSC Homes) and cannot fault either company. Stacey from Watson Ramsbottom and Steven from RSC Homes were so kind to us and communicated everything in a clear and understandable way.

We had the pleasure of meeting our Assistant Site Manager Matt by chance on reservation day, as we’d driven over to our plot after reserving to stare at it in awe (hehe). From day dot, Matt has gone above and beyond for us and is in constant communication with us. He is friendly and approachable with his customers’ best interests at heart. Anytime we have had workmen in to sort snags, he has gone out of his way to come round and check that they had been and that we were fully satisfied - this is such a lovely touch and again just shows how committed he is to providing the best care to customers. We genuinely cannot fault him and would recommend people to our site purely based on the way we have been looked after by Matt!

As first time buyers, we weren’t quite sure what to expect but we have watched friends and family go through this process many times, specifically with new builds, and can safely say that our enhanced experience has been down to the care and attention that the Bartle Meadows staff have shown us throughout, especially Hannah & Matt <3

(also a huge bonus that our house is STUNNING and such great value!)

We was supported by Olwyn to buy our Abingdon home on princes meadow Kirkham.
She was a absolute star and helped us part ex our home so the process from start to us moving in was 6 weeks we was very impressed and can not fault her in any way.
On moving in we have had a few snags which seemed to all be sorted now,
our problem at this time s that the workmen are parking opposite and in front of our drive making it impossible to get of , and at times they park opposite each other so no emergency vehicle would not able be to gain assess or no safe evacuation could take place, i know this is only for a certain amount of time, but it is absolutely frustrating, i have got to be honest and say the site managers and Olwyn have always tried to stop this which tends to work for a while but them slips back into chaos again.
our home is beautiful and we are so happy and grateful to Olwyn and staff so a big thank you to them.

Firstly, when we first moved in to the property, any issues we had were dealt with by the on site team who were brilliant but since we've moved over to the Customer Care team I feel like they couldn't have cared less.

Recently, we've had an issue where one of our doors wouldn't lock.

I contacted "Customer Care" and reported the issue only to be told, as the property was in my partners name and due to GDPR reasons, I was unable to report the fault.

How reporting a fault with a property has any impact on GDPR regulations is beyond my comprehension but what made this especially embarrassing was the Agent named my partner as the owner of the property (to inform me I wasn't her) so any consideration of GDPR breached in that moment.

My partner had come off a night shift at work and was sleeping when I reported the fault so I was forced to wake her up in order to get a response from "Customer Care".

So unfortunately, I had to wake my partner and reported the issue at around 9am on 13/06/25, on a Friday morning. We then received a call from a third party, who are responsible for the doors on the estate, at around 14:30 that day, offering to send a rep out on the following Monday, 16/06/25, to address the fault.

This was understandably unacceptable as we're unable to lock the door and despite being told it would be prioritised, it clearly wasn't.

As you would expect, we asked for this to be escalated and as my partner had appointments that afternoon, she asked Morris Holes to contact myself to handle any details. Despite the aforementioned GDPR breach, we were advised this wasn't possible and only she could deal with "Customer Care".

Ultimately, it didn't matter as, to cut a very long story short, it's now Sunday, two days later, and we still have a door that we're unable to lock.

If I worked for Morris Homes, I'd be embarrassed by how they have dealt with this debacle. Despite our initial positive experience with the company, I'd now warn off any friends and family from dealing with them as it seems they simply don't care.