Equity Release & Mortgage Partnership Reviews 121

TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their exceptional professionalism, extensive knowledge, and helpfulness, making complex processes feel seamless and stress-free. Many people highlighted the personalized approach and clear communication, which instilled confidence and ensured they felt well-informed throughout their interactions. The service provided is frequently described as excellent, with consumers noting the efficiency and ease of their overall experience. Reviewers were particularly impressed with the dedicated support and the ability of the team to navigate complicated situations, always striving to find the best solutions for their needs.

What people talk about most

Staff

Reviewers highlight positive aspects of staff. Customers consistently praise the team's professionalism,... See more

Service

Users describe positive interactions with service, highlighting the efficiency and support received.... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Tom Evans was an absolute super star helping us remortgage. We explained to him our current situation and what we wanted, he listened and he delivered. Communication was was very prompt and was hap... See more

Company replied

Rated 5 out of 5 stars

Tom Evans went above and beyond to secure us the finance we needed. He was reassuring, patient, supportive and understanding throughout the whole process. His expertise and knowledge was second to n... See more

Company replied

Rated 5 out of 5 stars

We had a complicated situation with a lease extension that stalled all mortgage applications. Once that was resolved, Richard Wylder was helpful in moving things forward and presenting us with the rig... See more

Company replied

Rated 5 out of 5 stars

Tom from Equity Release & Mortgage Partnership made this process very easy for us. Taking Equity from our home was a big decision and we didn't know where to start. Tom guided us through. We told him... See more

Company replied


Company details

  1. Mortgage Broker

Written by the company

Mortgage and Equity Release Broker


Contact info

4.8

Excellent

TrustScore 5 out of 5

121 reviews

5-star
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1-star

Hasn’t replied to negative reviews

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Rated 5 out of 5 stars

Excellent

We recently completed an equity release on our property through The Equity Release & Mortgage Partnership, and the service was excellent from start to finish. Richard Wylder handled everything swiftly and efficiently, making the whole process smooth and stress-free. His expertise, knowledge, and clear communication were brilliant throughout. We are highly satisfied with the service we received and would highly recommend Richard and the team

March 28, 2026
Unprompted review
Rated 5 out of 5 stars

Equity Release

Equity Release, was never a consideration, (historic negative press), but as a widow and a pensioner, retiring from my own business was not possible as I was tied to a commercial mortgage.
I read an article and suddenly there was a way to forward. I found Equity Release Partnership, and Richard Wylder.
My affairs were complex, but Richard never gave up. I was able to phone and email, and found not just a professional at the end of the phone but a friend. From finding the right product, through to a valuation, to appointing a solicitor, he shouldered all the stress.
Financially Equity Release Partnership did not charge a penny, unlike other companies.
With Richards support, in my 70's I can finally retire from my business, and not worry about rising interest rates. Yes, there is cumulative interest, which can be reduced, by personal choice. Converting some of the bricks and mortar into cash has taken away the stress of rising costs, and reduced my eventual inheritance tax.
My one regret was not taking out equity release sooner, but the journey with Richard was positive and should I sell my property, he will be there to support me to port the product. Thank you Richard.

February 23, 2026
Unprompted review
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Reply from Equity Release & Mortgage Partnership

Thank you for your trust and recommendation. If you ever need support in the future, we’ll be here for you every step of the way.

Rated 5 out of 5 stars

Richard wylder was great at assisting…

Richard wylder was great at assisting us with a remortgage, we contacted Richard to see if he could help us with a tricky situation and he made every thing as smooth as possible, he was very responsive and always available when we had questions. Would definitely use again and would recommend to others

February 24, 2026
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Reply from Equity Release & Mortgage Partnership

We’re delighted to hear that Richard was able to support you through your remortgage, especially in a more complex situation. Making the process as smooth and stress-free as possible is exactly what we aim for.

Rated 5 out of 5 stars

Very happy with the service provided by…

Very happy with the service provided by Tom Evans in arranging a matter of equity release for me. Kept informed at all times and completed within time scale.

February 24, 2026
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Reply from Equity Release & Mortgage Partnership

We’re so pleased to hear that you were happy with the service Tom provided. Keeping you informed throughout the process and delivering everything within the expected timeframe is exactly what we strive for, so it’s great to know Tom achieved that for you.

Rated 5 out of 5 stars

Richard Wylder was our broker

Richard Wylder was our broker, he charged no fee and worked hard for us. We cannot praise him and the company enough, if you’re looking for an efficient and supportive broker look no further than Richard and the company he works for.

February 17, 2026
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Reply from Equity Release & Mortgage Partnership

We’re delighted to hear how happy you were with the service Richard provided. He takes great pride in working hard for his clients and delivering a supportive, efficient experience, so your kind words will mean a lot to him.

Rated 5 out of 5 stars

Fantastic service

Fantastic service, friendly knowledgeable and great customer service.

February 9, 2026
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Reply from Equity Release & Mortgage Partnership

We’re so pleased to hear you found the service friendly, knowledgeable, and supportive. Providing great customer service is at the heart of what we do, so it’s wonderful to know that came across.

Rated 5 out of 5 stars

Excellent guidance through the Equity Release Process

Tom from Equity Release & Mortgage Partnership made this process very easy for us. Taking Equity from our home was a big decision and we didn't know where to start. Tom guided us through. We told him what we wanted and he found the best lifetime mortgage for our needs. He arranged everything and made what seemed so daunting at first so much easier. The communication was the perfect balance of no pressure but informative all the way. Thank you Tom

February 4, 2026
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Reply from Equity Release & Mortgage Partnership

Thank you for your lovely review! We’re so glad Tom could guide you through such an important decision and make the whole process feel simple and stress-free.

Rated 1 out of 5 stars

The Truth...

The Truth...
Application £1406
Lender fee £995
Found transfer £35
TOTAL £2436 plus loans....
Well almost £2500 extra is it fair???

January 25, 2026
Unprompted review
Rated 5 out of 5 stars

Equity Release Mortgage

We recently concluded an Equity Release Mortgage arrangement with funding provided by More2Life. This activity was arranged and hosted by Equity Release & Mortgage Partnership; Richard Wylder CeMAP, CeRER was our contact there. An excellent communicator, Richard handled the process very professionally from the outset and was first class in keeping us aware of progress at every stage, so we were never left wondering about 'what happens next'. From our experience we would not hesitate to recommend the Partnership and Richard in particular, should you be considering Equity Release options. What is crucial in these matters is for the customer to feel valued in the process and have trust in the organisation that would handle such an important transaction and for us, the Equity Release & Mortgage Partnership ticked all the boxes. All fees were clearly explained, were very fair & reasonable and indeed we were delighted there was no broker fee charged on the transaction. A very satisfied customer!

January 21, 2026
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Reply from Equity Release & Mortgage Partnership

Thank you so much for leaving such a comprehensive review. Regards Richard Wylder

Rated 5 out of 5 stars

So helpful throughout the process

I found Tom extremely helpful throughout the process. His knowledge and guidance made the whole process less daunting. I can't thank him enough.

December 17, 2025
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Reply from Equity Release & Mortgage Partnership

Thank you so much for your kind words. It was a pleasure helping you through the process, and I’m really glad my guidance made things feel clearer and less daunting. If you ever need support again in the future, please don’t hesitate to get in touch.

Rated 5 out of 5 stars

Expert Richard Wylder of Equity Release with no broker fee

Richard Wylder of Equity Release and Mortgage Partnership provided a first rate service from the outset. Unlike most equity release advisers, Richard Wylder does not charge a broker fee. Three previous companies I had liaised with wanted to charge up to £1,800 for their advice, much of which was information readily available online and for the presentation of what seemed to me like AI generated summaries of consultations.
Richard Wylder listened carefully to my initial enquiry, and found an appropriate lender with a scheme which matched my requests exactly. Unlike the schemes offered by the three other brokers, the one I have was not changed at the last moment by either a decrease in the total equity offered or by an unwanted increase in the initial drawdown amount. Richard's specialist understanding of the lenders and their requirements has been invaluable throughout. All of my email and phone exchanges were characterised by his clarity, knowledge and professionalism.
Equity Release is a big decision with profound consequences which have the potential to provide many benefits. I needed expert unbiased guidance and I greatly appreciate what I have found in the service Richard has provided.

November 19, 2025
Unprompted review
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Reply from Equity Release & Mortgage Partnership

Thank you so much for the comprehensive review.

Rated 5 out of 5 stars

Friendly & efficient manner throughout

The initial contact was friendly & the process was handled in an efficient manner. I was kept abreast of the procedure along the way.

November 18, 2025
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Reply from Equity Release & Mortgage Partnership

Thank you for your review, your comments are very much appreciated.

Rated 5 out of 5 stars

⭐⭐⭐⭐⭐ Review for Richard Wyler

⭐⭐⭐⭐⭐ Review for Richard Wyler – Equity Mortgage Assistance

I recently worked with Richard Wyler for help regarding my equity mortgage, and I couldn’t be more satisfied with the experience. Richard was knowledgeable, professional, and very clear in his explanations. He took the time to walk me through every step of the process, making sure I fully understood my options before making any decisions.

What stood out most was his honesty and transparency. There were no fees paid for his help or advice — everything was handled openly, with no hidden costs or surprises. It’s refreshing to work with someone who genuinely wants to help rather than profit.

Thanks to Richard’s support, I felt confident and informed about my choices. I would definitely recommend him to anyone seeking advice or assistance with equity or mortgage matters.

November 12, 2025
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Reply from Equity Release & Mortgage Partnership

Thanks for the review, it has been a pleasure working with you and your family in achieving your financial goals.

Rated 5 out of 5 stars

We had a complicated situation with a…

We had a complicated situation with a lease extension that stalled all mortgage applications. Once that was resolved, Richard Wylder was helpful in moving things forward and presenting us with the right options. He’s clearly knowledgeable about the market and lenders, and we were able to secure some solid offers that put us in a very strong position. Good job.

October 14, 2025
Unprompted review
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Reply from Equity Release & Mortgage Partnership

It has been a pleasure working with you an your mother, you worked hard with your existing lender to achieve a successful outcome.

Rated 5 out of 5 stars

Easy to understand guidance and support in our Equity Release process

We have had detailed guidance from Richard Wylder throughout our equity release process, from initial enquiry, through to suitability and product explanation, and detailed discussion of our offer.

Richard has provided sensible and easy to understand support to us, and found us an excellent product to meet our needs, and all this service is provided without charging any kind of broker fee.

I can only add my grateful thanks to the previous reviews here that made me choose Richard as our guide through this process.

October 17, 2025
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Reply from Equity Release & Mortgage Partnership

Hi Adam, thank you so much for the review, it has been a pleasure working with you and B, thank you again.

Rated 5 out of 5 stars

Equity release application

Richard Wylder from Equity Release & Mortgage Partnership dealt with my application for equity release. He had a very extensive knowledge of the market and was able to quickly advise me. My calls and emails were always returned quickly and when there was a problem at the end of the application process, he knew immediately how to deal with it to ensure my application went through successfully. I would highly recommend Richard and all the team there I dealt with.

October 15, 2025
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Reply from Equity Release & Mortgage Partnership

Thank you so much for your 5 star review. It has been a pleasure working with you, you too clearly have a clear understanding of equity release and how it works now and in the future.

Rated 5 out of 5 stars

Painless Equity Release

Equity release is something that most people who go down that route undertake as newcomers.
Richard Wylder and his company have been thoroughly professional and friendly throughout my dealings with them, and have made the entire process painless.

October 13, 2025
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Reply from Equity Release & Mortgage Partnership

Thank you so much for your kind words and for taking the time to share your experience. We’re delighted to hear that Richard and the team made your equity release journey smooth and straightforward. It’s wonderful to know you felt supported throughout the process, that’s exactly what we strive for. We truly appreciate your trust in us and wish you all the best for the future.

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