Mortgage Time Reviews 

568
TrustScore 5 out of 5

5.0

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Review summary

Created with AI, based on recent reviews

Evaluating 46 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their expertise, patience, and helpfulness, making complex processes clear and manageable. Many people highlight the excellent customer service, noting the team's approachability, clear communication, and dedication to keeping them informed. Reviewers frequently mention that the overall process, including securing mortgages and remortgaging, felt seamless, stress-free, and efficient. Many customers have returned for subsequent services, highlighting the consistent quality and trust they place in the company's advisors. People particularly appreciate the personalized approach and the advisors' willingness to go the extra mile for the best outcomes.

What people talk about most

Staff

Customers consistently note positive experiences with staff, highlighting their helpfulness, professionalism,... See more

Service

Customers had positive experiences with service, often describing it as prompt, professional, and incredibly... See more

Customer service

Consumers find customer service to be positive, with many reviewers highlighting the helpfulness and clear... See more

User experience

People report positive experiences with the user experience, with many describing it as excellent from start... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Chris at mortgage time helped us through the process start to finish, giving great advice along the way. Chris offered a personal service, was extremely accommodating with timings and his communicatio... See more

Company replied

Rated 5 out of 5 stars

We had a great experience with Mortgage Time, and especially with Crysta, who supported us from beginning to end. She was always approachable, clear, and incredibly patient, taking the time to explai... See more

Company replied

Rated 5 out of 5 stars

I can’t recommend Arlene enough! As a first-time buyer, I was nervous about the whole process, but she made everything feel so much easier and less overwhelming. She was incredibly helpful from star... See more

Company replied

Rated 5 out of 5 stars

We’ve been with Mortgage Time since buying our first property, and they’ve helped us through our mortgage renewals as well as the purchase of our new home just recently. Kerry is fantastic—extremely k... See more

Company replied


Company details

  1. Mortgage Broker

Written by the company

Mortgage and Protection advisers in Edinburgh offering whole of market mortgage advice. Our service is free of charge. First Time Buyers, Re-Mortgage, Buy To Let, Home Mover and many more services available


Contact info

5.0

Excellent

TrustScore 5 out of 5

568 reviews

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5.0

All reviews

(568)

40 reviews in the last 12 months

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Rated 5 out of 5 stars

This is our 2nd remortgage with Chris…

This is our 2nd remortgage with Chris and we used him for our initial mortgage whilst he was at a different company and followed him to Mortgage Time when it came to getting our remortgage the 1st time. Chris is great at explaining everything to you and keeps you updated on the process; no question is an issue for him to respond. Highly recommend.

January 28, 2026
Unprompted review
Mortgage Time logo

Reply from Mortgage Time

Thank you Kerry and Gary, a pleasure to assist as always. Chris

Rated 5 out of 5 stars

Honestly couldn't habe been more helpful

Honestly couldn't habe been more helpful i have a house im in love with extremely happy

January 15, 2026
Unprompted review
Mortgage Time logo

Reply from Mortgage Time

Thank you for your kind review Reece – so happy to have assisted and wish you lots of happiness in your new home. Kerry

Rated 5 out of 5 stars

Great experience

Crysta has always been such a huge help with remortgaging and made the process simple and easy!
Have recommended her to friends and will continue to do so!

December 4, 2025
Unprompted review
Mortgage Time logo

Reply from Mortgage Time

Thank you so much for your kind review - it is a pleasure as always helping with your mortgage! Crysta

Rated 5 out of 5 stars

Chris at mortgage time helped us…

Chris at mortgage time helped us through the process start to finish, giving great advice along the way. Chris offered a personal service, was extremely accommodating with timings and his communication was spot on. Nothing seemed too much trouble, he was happy to talk things through and answered all of our many questions, thanks again! Would highly recommend Mortgage Time - first class service.

December 5, 2025
Unprompted review
Mortgage Time logo

Reply from Mortgage Time

Thank you Mike, wishing you and your family all the best in your new home! Chris

Rated 5 out of 5 stars

Excellent support throughout the process

We had a great experience with Mortgage Time, and especially with Crysta, who supported us from beginning to end. She was always approachable, clear, and incredibly patient, taking the time to explain everything and guide us through each step.
The whole process felt much less stressful thanks to her support, and we always felt well looked after. We couldn’t have asked for a better experience! Highly recommend Mortgage Time and Crysta.

November 20, 2025
Unprompted review
Mortgage Time logo

Reply from Mortgage Time

Thank you so much for your wonderful review. I am so happy for you both and wish you all the happiness in your new home! Crysta

Rated 5 out of 5 stars

Great experience

Crysta made my experience as a first time buyer so easy. She could not have been anymore helpful. Answering all my questions when I needed help.

December 3, 2025
Unprompted review
Mortgage Time logo

Reply from Mortgage Time

Thank you so much for your lovely review. I am so happy and excited for you in your new home! Crysta

Rated 5 out of 5 stars

Great experience!

I’ve been with Mortgage Time since my first property. They have always been very professional, extremely helpful and work with you to find the best mortgage. I wouldn’t go anywhere else. Thanks Kerry and the team!

December 2, 2025
Unprompted review
Mortgage Time logo

Reply from Mortgage Time

Thank you for your really kind review and taking the time – its really appreciated. It been a pleasure to assist 😊 thanks Kerry

Rated 5 out of 5 stars

Fantastic Customer Service

Crysta was amazing during the entire process and made it very "user friendly", she also took the time to answer and return my calls when required. Would 100% use again and would recommend.

November 24, 2025
Unprompted review
Mortgage Time logo

Reply from Mortgage Time

Thank you so much for your kind review. It has been my pleasure to help you secure your forever home 🙂 Crysta

Rated 5 out of 5 stars

Outstanding Service from Crysta!!

Crysta was incredible from start to finish. She made the whole mortgage process easy to understand, always took the time to answer our questions, and guided us through every step with patience and professionalism. Her friendly approach and clear expertise gave us real confidence throughout. We couldn’t recommend Crysta more—truly a 5-star experience!

November 19, 2025
Mortgage Time logo

Reply from Mortgage Time

Thank you so much for this wonderful review! It has been a pleasure to be on this journey with you to finding your perfect family home! 🙂 Crysta

Rated 5 out of 5 stars

Eileen

I can’t praise enough the help and support I received from Crysta Wyse, Mortgage Time, over the last few months Crysta not only provided professional advice, she was extremely patient as I dithered back and forth between options I was considering. I finally commuted to a property and Crysta secured a great mortgage offer on my behalf. Couldn’t be happier. Thank you Crysta / Mortgage Time.

November 17, 2025
Unprompted review
Mortgage Time logo

Reply from Mortgage Time

Thank you so much for trusting me with your new mortgage. I know this has been a long road for you in making a decision with your new home and I am so glad that I could be of help and support for that journey! Crysta

Rated 5 out of 5 stars

This is the second time Kerry has…

This is the second time Kerry has helped my partner and I secure a mortgage for a property. She has always helpfully explained often confusing terminology with us in a clear way to help us understand the process (especially with self employment). She is also very friendly and approachable and always responded to any queries that we had along the way very promptly. Would highly recommend.

Would highly recommend

Matt and Christie

November 14, 2025
Unprompted review
Mortgage Time logo

Reply from Mortgage Time

Thank you for your lovely review and taking the time to complete – I really appreciate it 😊 its been a pleasure to assist in your house purchases and wish you both lots of happiness in your new home. Kerry

Rated 5 out of 5 stars

Always my first choice

This is the third time I have worked with Kerry, through my first ever purchase, a sale and purchase and now a remortgage. She is always so helpful, goes the extra mile and gets me the best deals. Everything is explained to me and no question to big or small to help me understand.

September 19, 2025
Unprompted review
Mortgage Time logo

Reply from Mortgage Time

Thank you for your lovely review and taking the time – I really appreciate it 😊 its always pleasure to assist 😊 Kerry

Rated 5 out of 5 stars

Lewis was a fabulous Broker

Lewis was a fabulous Broker. At hand at all times and made conversation easy and simplified terms if needed. He has had our backs during the whole process.

I couldn't recommend Mortgage Time - especially Lewis - more highly.

October 27, 2025
Unprompted review
Mortgage Time logo

Reply from Mortgage Time

Thank you for the kind review. It was such a pleasure to help you with your house move, and hope you love your new home! Lewis

Rated 5 out of 5 stars

This is the second time i’ve used…

This is the second time i’ve used mortgage time and can’t recommend them enough. I had the pleasure of dealing with Arlene helping find the best mortgage to meet my needs and secured me an amazing deal. I can’t thank Arlene enough. If you need to remortgage, moving, buying second properties - 100% use mortgage time. You won’t regret it.

September 19, 2025
Unprompted review
Mortgage Time logo

Reply from Mortgage Time

It was my pleasure helping you with your new home.  Thank you for the kind review, Arlene

Rated 5 out of 5 stars

Amazing Team

Cate at Mortgage Time has been my mortgage advisor for many years. Cate and the team are amazing. Nothing was too much bother and Cate was extremely thorough in finding me the correct products. I would highly recommend Mortgage Time to anyone. Will continue to use Cate for all my future endeavours. Thank you again.

August 13, 2025
Unprompted review
Mortgage Time logo

Reply from Mortgage Time

Thanks Zarah, for your kind review, it’s always lovely to catch up and help you with your mortgage and hear how all the family are doing. Cate

Rated 5 out of 5 stars

Crysta was fantastic from the start

Crysta was fantastic from the start. Friendly, knowledgeable and nothing was too much trouble. If she said she would get something to you then she did so promptly. Would not hesitate to use her again and recommend her to others.

August 18, 2025
Unprompted review
Mortgage Time logo

Reply from Mortgage Time

Thank you so much for your kind review. I am so pleased you were happy with everything. Crysta

Rated 5 out of 5 stars

Mortgage with ease

Cate and the team were excellent in making our mortgage process a delightful experience.

Would highly recommend to everyone!

September 15, 2025
Unprompted review
Mortgage Time logo

Reply from Mortgage Time

Thank you for the lovely review it is always a pleasure, I hope you will be very happy in your new home.  Cate

Rated 5 out of 5 stars

It is the second time I have used…

It is the second time I have used Mortgage Time and they have been absolutely fantastic both times. Chris has been so helpful and efficient arranging a new mortgage for us and I really could not ask for more. Thank you!

September 11, 2025
Unprompted review
Mortgage Time logo

Reply from Mortgage Time

Thank you Tasha, wishing you all the best in your new home! Chris

Rated 5 out of 5 stars

Excellent service, highly recommend!

We’ve been with Mortgage Time since buying our first property, and they’ve helped us through our mortgage renewals as well as the purchase of our new home just recently. Kerry is fantastic—extremely knowledgeable and always willing to go the extra mile. The entire team is welcoming, supportive, and professional. We’re so grateful for their guidance and hard work, and we couldn’t recommend Mortgage Time highly enough.

September 10, 2025
Unprompted review
Mortgage Time logo

Reply from Mortgage Time

Thank you for your super kind review and taking the time to complete – I really appreciate it and so happy to have helped you both on this exciting journey 😊 Kerry

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