Mortgage Decisions Reviews 642

TrustScore 5 out of 5

5.0

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Review summary

Created with AI, based on recent reviews

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their exceptional helpfulness, extensive knowledge, and positive attitudes, making the entire process pleasant and stress-free. The service is frequently highlighted as excellent, with many people appreciating the efficiency and ease of their overall experience, especially the clear and jargon-free communication. Reviewers are particularly impressed with the quick response times and the smooth user experience, noting that the team goes above and beyond to provide thorough explanations and support. Many consumers felt well-supported at every stage, finding the guidance invaluable and the process much simpler than anticipated.

What people talk about most

Staff

Clients share positive opinions on staff, consistently highlighting their helpfulness, professionalism, and... See more

Service

Users describe positive interactions with service. Customers consistently praise the professionalism,... See more

Customer service

Customers consistently report highly positive experiences with customer service. Reviewers frequently praise... See more

Response time

Customers consistently note positive experiences with response times. Reviewers frequently highlight prompt... See more

User experience

Reviewers highlight positive aspects of user experience. Customers consistently describe the process as easy,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Avnee and Helen have been a dream and we are so glad we chose Mortgage decisions for our first purchase. After speaking with other brokers (with hard sales tactics) Avnee really was a breath of fresh... See more

Rated 5 out of 5 stars

We have had the luck to have had Megan Morgan and Kelly Picton helping us buy our new home. I couldn't recommend them enough, they have answered every question promptly and have navigated what has tur... See more

Rated 5 out of 5 stars

Just brought our second house with the help from the Simon at mortgage Decisions! Could not recommend him enough he has been quick and responsive throughout the whole journey which made what can be st... See more

Company replied

Rated 5 out of 5 stars

Absolutely amazing !!! Louise was brilliant and delivered everything she said she would ! Constant contact and quick to respond to any questions! I have already passed details over to friends and... See more


Company details

  1. Mortgage Broker

Written by the company

Dedicated to providing advice on mortgage and protection products and services to suit our customers. Call our experienced team of Mortgage & Protection Advisers, 03454 500200.


Contact info

5.0

Excellent

TrustScore 5 out of 5

642 reviews

5-star
4-star
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1-star

Replied to 100% of negative reviews

Typically takes over 1 month to reply

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Rated 5 out of 5 stars

Fantastic experience and support from Avnee…

Right from the start my advisor Avnee was excellent. She was very proactive and really guided me through. I have full confidence in her recommendations as has explained everything so clearly. I am really pleased with the mortgage offer we have received and would recommend! Thank you!

December 23, 2025
Unprompted review
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Reply from Mortgage Decisions

Thank you!

Rated 5 out of 5 stars

Jasmine and Kelly have been fantastic…

Jasmine and Kelly have been fantastic throughout the process of obtaining a mortgage. If i had to give them 10 stars, that will be my option.Good communication and sound advice. Thank you both very much for all you have done and we look forward to the process completing!

December 16, 2025
Unprompted review
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Reply from Mortgage Decisions

Great, thank you so much!

Rated 5 out of 5 stars

I recently used Simon Randall-Coles to…

I recently used Simon Randall-Coles to arrange my mortgage for my first home, and his advice was invaluable throughout the process. He made everything clear and was always available to help. I wouldn’t hesitate to recommend him. Cheers, Simon!

December 10, 2025
Unprompted review
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Reply from Mortgage Decisions

Thank you!

Rated 5 out of 5 stars

Megan at Mortgage Decisions, an exceptional mortgage broker!

Megan from Mortgage Decisions has been amazing! Megan guided me through the whole process of getting the best mortgage that suited my needs, from start to finish. Megan made the process easy, straight forward and stress-free, and communicated exactly what was needed at each point in the process. Then when my house chain unexpectedly collapsed and my completion date was postponed and I needed an offer extension/new offer, Megan stepped in again, ensuring I still had the mortgage offer I needed to complete on my purchase, helping to significantly reduce my stress and worry regarding the delayed completion. If you are looking for a 5-star mortgage broker, Megan is the mortgage broker for you!

December 16, 2025
Unprompted review
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Reply from Mortgage Decisions

Thank you!

Rated 5 out of 5 stars

Megan mortgage help

Our financial advisor was Megan and she was an incredible help as we are first time buyers so didn’t have any clue what to expect starting this process. Megan made everything so clear and simple to us and really took so much stress away, we wouldn’t have been able to do it without her help.

December 14, 2025
Unprompted review
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Reply from Mortgage Decisions

Thank you!

Rated 5 out of 5 stars

Great team and helpful

Jasmine and Kelly have been extremely helpful in helping me navigate this process. They have communicated clearly to me and answered all my questions. I would highly recommend them.

December 12, 2025
Unprompted review
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Reply from Mortgage Decisions

Thank you!

Rated 5 out of 5 stars

We had an excellent exExcellent service and smooth mortgage processperience with…

We had an excellent experience with Mortgage Decisions from start to finish. Helen and Joe were professional, knowledgeable, and extremely supportive throughout the entire mortgage process. Communication was clear and timely, and they patiently guided us through every step, answering all our questions with clarity. The process felt smooth and stress-free, and we always felt well looked after. We would highly recommend Mortgage Decisions to anyone looking for reliable and trustworthy mortgage advice.

December 2, 2025
Unprompted review
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Reply from Mortgage Decisions

Thank you!

Rated 5 out of 5 stars

Megan and Kelly have been fantastic…

Megan and Kelly have been fantastic throughout the process of obtaining a mortgage. Good communication and sound advice. Thank you both very much for all you have done and we look forward to the process completing!

December 11, 2025
Unprompted review
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Reply from Mortgage Decisions

Thank you!

Rated 5 out of 5 stars

Kevin was great…

Kevin gave time and space to think about the options for our mortgage. His advice was invaluable in helping us make our decision.

December 5, 2025
Unprompted review
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Reply from Mortgage Decisions

Thank you!

Rated 5 out of 5 stars

Excellent service from Mortgage…

Excellent service from Mortgage Decisions. Despite the unending demands by the Lender, Joseph and Helen were very prompt and professional in their communication. They still managed to get me an offer within timeline. I highly recommend Mortgage Decisions.

December 2, 2025
Unprompted review
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Reply from Mortgage Decisions

Thank you! Amazing to hear.

Rated 5 out of 5 stars

We have recently secured a first-time…

We have recently secured a first-time mortgage offer with Mortgage Decisions. The whole process was very straightforward and both Joe & Helen were exceptionally helpful, knowledgeable and professional throughout. Very impressed that it took just 6 working days from our initial chat to getting a formal offer from the lender. Thank you!

December 2, 2025
Unprompted review
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Reply from Mortgage Decisions

Thank you!

Rated 5 out of 5 stars

I'm a returning customer having…

I'm a returning customer having previously worked with Kevin in the past - he is unfailingly helpful, positive and encouraging with even the most nervous of mortgage applicants! Thank you so much Kevin!

December 1, 2025
Unprompted review
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Reply from Mortgage Decisions

Thank you so much Jenny!

Rated 5 out of 5 stars

Me and my partner have used Kevin Hogan…

Me and my partner have used Kevin Hogan multiple times for mortgages/remortgages and would not use anyone else. He provides amazing service and always helps us out when possible. Would defiantly recommend.

November 28, 2025
Unprompted review
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Reply from Mortgage Decisions

This is great to hear, thanks Michael.

Rated 5 out of 5 stars

Was a pleasure working with mortgage decisions

Thank you to both Loiuse Willett and Kelly Picton for their professional service in advising and guiding me throughout the process of finding a mortgage lender , solicitor and getting the best deal available. I am forever grateful for your outstanding service .

November 27, 2025
Unprompted review
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Reply from Mortgage Decisions

Wonderful news and all the best John!

Rated 5 out of 5 stars

We had the absolute pleasure of having…

We had the absolute pleasure of having Jasmine Mitchell to help and guide us with our mortgage and life cover. From the first phone call, Jasmine was very knowledgeable and informative. My husband and I, 100% trusted Jasmine and all advice that was offered. From start to finish - hand on heart Jasmine was first class to deal with.

November 25, 2025
Unprompted review
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Reply from Mortgage Decisions

Great to hear! Thank you Carly.

Rated 5 out of 5 stars

Mark has been so helpful and supportive…

Mark has been so helpful and supportive every step of the way in securing my mortgage offer. He went above and beyond in getting me a very quick agreement in principle late on a Friday evening, which enabled me to reserve my house quickly! Everything was explained clearly and he made the process a whole lot less anxious. Mike in follow up has also been great. I wouldn't hesitate in recommending Mortgage Decisions and will be using them again.

November 25, 2025
Unprompted review
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Reply from Mortgage Decisions

Thanks for the review Alison, Mark will be delighted.

Rated 5 out of 5 stars

Great mortgage brokers

I found mortgage decisions to be really helpful. Avnee was amazing, she has excellent communication skills and knowledge , she is both professional and friendly, which made navigating the world of mortgages , much more seamless and easier.

November 25, 2025
Unprompted review
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Reply from Mortgage Decisions

Thank you Caroline!

Rated 5 out of 5 stars

Excellent Service THANK YOU! ⭐️⭐️⭐️⭐️⭐️

I contacted Megan from Mortgage Decisions about four months ago regarding getting a mortgage, and I can honestly say their service has been outstanding. Megan has been fantastic throughout the whole process, and Kelly has also been brilliant with following up and keeping everything on track.

After a lot of back and forth with different companies and trying to navigate the minefield that is mortgages, Megan and Kelly made everything so much easier. They were incredibly patient, understanding, and supportive of my circumstances.

I couldn’t recommend them highly enough — if you’re struggling with mortgages or just need some guidance, please, please, please get in touch with these two. Megan and Kelly, thank you so much for all your help — I’ll definitely be using you again in the future!

David 🫶🏻

November 12, 2025
Unprompted review
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Reply from Mortgage Decisions

Megan and Kelly will be delighted to hear this!

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