MortgageLine Reviews 

290
TrustScore 5 out of 5

4.9

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Considering 81 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their professionalism, extensive knowledge, and unwavering dedication, providing clear guidance and support throughout the process. Many people highlight the excellent service, noting how the team goes above and beyond to make the entire journey straightforward and stress-free. Reviewers consistently appreciate the exceptional customer service, often mentioning the prompt responses and continuous updates that keep them informed. This efficiency contributes to a remarkably smooth and easy user experience, making even complex processes manageable for customers.

What people talk about most

Staff

Customers consistently note positive experiences with staff, highlighting their professionalism, knowledge,... See more

Service

People report positive experiences with service, often describing it as outstanding, efficient, and... See more

Customer service

Reviewers mention positive feedback about customer service, highlighting the professionalism, responsiveness,... See more

Response time

Customers consistently report positive experiences with response times, highlighting the professionalism and... See more

User experience

Clients share positive opinions on user experience, with many reviewers highlighting that the process was... See more

Reviews shaping this summary

Rated 5 out of 5 stars

We can't thank Mihaela and all Mortgage Line team enough for all their help throughout our mortgage journey. From start to finish, they made the entire process straightforward and stress-free. Mihaela... See more

Company replied

Rated 5 out of 5 stars

I had a great experience with Mortgage line, in particular Ben Caffrey was super helpful throughout. He was chasing me for a change instead of the other way around, which was refreshing. Kept me in th... See more

Company replied

Rated 5 out of 5 stars

I had a great experience collaborating with Mortgageline. Mihaela explained every step of the mortgage process in simple terms. She responded quickly to our questions didn’t matter what kind of questi... See more

Company replied

Rated 5 out of 5 stars

Made the entire process very smooth. It was my first time buying a house in Ireland and Kevin explained and gave me every detail I needed to know which helped me make an informed decision on whic... See more

Company replied


Company details

  1. Mortgage Broker
  2. Life Insurance Agency

Written by the company

Specialities We just love talking about mortgages. Please feel free to ask us any questions you may have. Online Mortgage Application from start to finish is available. Online Consultation available with your own dedicated MortgageLine Adviser. Download our Free Home Buyers Guide History Established in 2004. MortgageLine is Ireland's leading Mortgage Broker. We are here to answer any questions you may have on Mortgages, Mortgage Protection, Life Assurance, Pensions and Investments


Contact info

4.9

Excellent

TrustScore 5 out of 5

290 reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.9

All reviews

(290)

73 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Brilliant

Very responsive, very respectful, very fast!!!

June 26, 2024
MortgageLine logo

Reply from MortgageLine

Thank you so much for your excellent review, we are very grateful!
We wish you lots of happiness in your new home, best wishes, Mayur & The Mortgageline Team

Rated 5 out of 5 stars

Great experience - highly recommended services!

MortgageLine helped me with getting a mortgage to purchase my first property. My mortgage advisor - Jan Pawel was fantastic, very knowledgeable, professional, courteous and answered all my questions in a timely manner. He ensured that the process was as smooth and as hassle-free as possible. The Completions Team was also very helpful, regularily followed up with me and assisted in closing the mortgage application without any delay. I highly recommend the services provided by MortgageLine!

June 25, 2024
MortgageLine logo

Reply from MortgageLine

Thank you for your review, we really appreciate it! We are delighted you found our service helpful and wish you the very best in your new home.
Best Wishes, Jan & The Mortgageline Team

Rated 5 out of 5 stars

Absolutely excellent from start to…

Absolutely excellent from start to finish, Mihaela was always there for us.

June 21, 2024
MortgageLine logo

Reply from MortgageLine

Thank you for your positive review, it is really appreciated!!
Wishing you the very best, Mihaela & The Mortgageline Team

Rated 5 out of 5 stars

Exceptional and professional

Jan and his colleagues at MortgageLine are exceptional at what they do. From the start of the mortgage application process, their online portal makes it extremely straightforward to submit and approve the necessary documents. Jan was a superb guide throughout the whole process and I would recommend him to anybody who is thinking about getting a mortgage and jumping on the property ladder.

June 18, 2024
Unprompted review
MortgageLine logo

Reply from MortgageLine

thanks Pat. Best of luck with the new home from Jan and the team at MortgageLine.

Rated 5 out of 5 stars

I had the best experience dealing with…Ronan Bourke

I had the best experience dealing with mortgage line. Ronan was the most helpful and made the whole process very smooth - from initial meeting till the closing date.

May 24, 2024
MortgageLine logo

Reply from MortgageLine

Thank you Nataliia for your glowing review, we are very grateful!
We would be happy to help any of your friends and family too!
Best Wishes, Ronan and the Mortgageline Team

Rated 5 out of 5 stars

Very professional

Very professional, helpful, quickest that you can imagine ;)
Amazing people ant the mortgage process extremely smooth.
Thank you very much ❤️

May 30, 2024
MortgageLine logo

Reply from MortgageLine

Thank you Magda for your glowing review, we are very grateful!
We would be happy to help any of your friends and family too!
Best Wishes, The Mortgageline Team

Rated 5 out of 5 stars

Amazing and helpful

Amazing and helpful. Recommend

May 20, 2024
MortgageLine logo

Reply from MortgageLine

Thank you Marcin for your fantastic review, we really appreciate it!
We wish you lots of happiness in your new home,
The Mortgageline Team

Rated 5 out of 5 stars

Amazing company and helped me from…

Amazing company and helped me from start to finish! Kevin was my advisor and he literally held my hand through the whole process.

May 7, 2024
MortgageLine logo

Reply from MortgageLine

Thank you Emma for your fantastic review, we really appreciate it!
We wish you lots of happiness in your new home,
Kevin & The Mortgageline Team

Rated 4 out of 5 stars

Friendly and helpful staff, I would recommend for buying a property

I have been a client of mortgageline for the past couple of years since I was going buying a house to starting a self build
The staff are very friendly and respond quickly to any questions
I was able to get AIP quickly for all mortgages
The only negative thing I can say is that the self build mortgage took around 6 months to reach the loan offer stage and I am still unsure where the source of the delay is… Apart from the is hiccup I got the highest mortgage possible as a single person and was given mostly good advice throughout

May 8, 2024
Unprompted review
MortgageLine logo

Reply from MortgageLine

thanks for the review Stephen. It is very much appreciated. It was a long road from initially trying to buy and changing jobs and then taking on a self build. Thankyou for your patience. So happy we got you what you needed in the end and wish you all the best with the self build. I am sure you will be finished and in your new home in now time. Thenks from Stephen and the MortgageLine team.

Rated 5 out of 5 stars

Thank you!!

It felt like we were never going to get there and without a doubt, moving house has been one of the hardest challenges we have faced as a family. Mihaela and the wider MortgageLine team have been incredible from the very start and have made sure everything was in place on time to get us over the line. We are truly grateful for Mihaela and the team's efforts. Thank you all so much! You made the process far more manageable!!

May 8, 2024
Unprompted review
MortgageLine logo

Reply from MortgageLine

Thank you Noel for such a lovely review. It was a pleasure helping you over the course of your mortgage journey and we wish you all the happiness in your new home.
Best Wishes Mihaela & The MortgageLine Team

Rated 5 out of 5 stars

The best mortgage advisor in the town.

I had the pleasure of working with Mortgage Line for filing my first mortgage application and I can't recommend them highly enough. From start to finish, Michael and his team displayed an unparalleled level of professionalism and expertise in this market. Throughout the entire process, the entire team was extremely responsive and attentive to my needs and preferences. Michael patiently answered all my questions and guided me through every step, making the whole experience smooth and stress-free. It’s evident that he genuinely cares about providing exceptional service and ensuring that his clients are satisfied. If you're looking for a dedicated and trustworthy mortgage broker, I highly recommend Mortgage line and Michael Ivory. Their professionalism, knowledge, and friendly demeanor make them stand out from the rest. I will certainly reach out to him if I ‘ve any similar needs in the future. Thanks to Mortgage line and Michael Ivory for going above and beyond to help me through this journey!

April 10, 2024
MortgageLine logo

Reply from MortgageLine

Thank you Jijin for your glowing review, we are very grateful!
We are very happy to receive your recommendation and would be happy to help any of your friends and family too!
Best Wishes, Michael and the Mortgageline Team

Rated 1 out of 5 stars

Very dissatisfied and inexperienced service. Got mortgage approval elsewhere within 6 weeks.

We dealt with Michael Ivory and were extremely dissatisfied with the service received from Mortgage Line.
Admittedly, our first time buyers case was not straight forward, but we were not assisted at all by mortgage line, and Michael was unable to progress our mortgage application. My fiancé and I are both in highly paid jobs, we had the deposit saved plus excess, negotiated a fantastic price on a property and secured the HTB scheme.
We paid the few hundred euro fee and did not receive the service from Mortgage Line we expected.
We found and used another more experienced broker and secured mortgage approval in a matter of 6 weeks. We have been in our first home now for nearly a year.
I would not recommend mortgage line.

June 13, 2023
Unprompted review
MortgageLine logo

Reply from MortgageLine

Thanks for your feedback. Can we please have a call about your experience to discuss in more detail. My name is Sarah and I have left a message for you and also reached out by email.
Your application as you say was, "not straight forward". We are disappointed the bank we recommended would not help but really happy you got sorted.
We are in business over 20 years and our customers are our number one focus and we would really appreciate the opportunity to speak with you. Hopefully we can talk soon.

Rated 5 out of 5 stars

Highly recommend MortgageLine

We had a great experience working with MorgageLine,
They were very helpful and really did an exceptional job of making it a a seamless process. Many thanks to Mihaela and the rest of the team for their great work.

January 3, 2024
Unprompted review
MortgageLine logo

Reply from MortgageLine

Thank you Mihai for your glowing review, we are very grateful!
We are very happy to receive your recommendation and would be happy to help any of your friends and family too!
Best Wishes, Mihaela and the Mortgageline Team

Rated 5 out of 5 stars

MortgageLine is an amazing company

MortgageLine is an amazing company! They provided me with exceptional service and support throughout the entire process of buying my dream home. Their team showed deep expertise, dedication, and flexibility, making the entire experience smooth and hassle-free. I highly recommend their services to anyone in need of a mortgage or financial assistance. They truly went above and beyond to help me achieve my homeownership goals.

March 14, 2024
MortgageLine logo

Reply from MortgageLine

thanks so much for the lovely review. Much appreciated.

Rated 5 out of 5 stars

I used Mortgageline for a Switch From…

I used Mortgageline for a Switch From Pepper. Mortgageline line where outstanding and Fantastic support Guiding me though the process of switching to a Prime lender it wasn't an easy process but they kept me in the loop All the time plus Stephen and his Team was great any questions I had wasn't an issue at all he'd great patience.
Mortgageline are Beyond Excellent Suberb communication contact support throughout good genuine advice and Transparency. I'm a very happy customer. HIGHLY RECOMMEND Mortgageline 👌

March 23, 2024
Unprompted review
MortgageLine logo

Reply from MortgageLine

Thank you Tara for the positive review, we are so happy to hear you found the service helpful!
Great to get you the new lower cost mortgage!, Stephen and the Mortgageline Team

Rated 5 out of 5 stars

Using MortgageLine was the best decision I made

Kevin was fantastic, so knowledgeable about everything it was really reassuring to have someone in my corner through the whole process.

March 26, 2024
MortgageLine logo

Reply from MortgageLine

Thank you Catriona for your review, we are over the moon,
Wishing you the best, Kevin and the Mortgageline Team.

Rated 5 out of 5 stars

Outstanding service

Mortgage line were absolutely brilliant! I had a great experience with them. They took so much of the stress out of the process. My agent Billy was super quick to get back to me and very supportive. He explained everything very well and I felt like I didn't have to do any heavy lifting on my end. I was delighted to get my mortgage and for a great rate. I couldn't recommend them highly enough.

March 20, 2024
MortgageLine logo

Reply from MortgageLine

Thank you Dani for your glowing review, we are very grateful!
We are very happy to receive your recommendation and would be happy to help any of your friends and family too!
Best Wishes, The Mortgageline Team

Rated 5 out of 5 stars

Kevin is the most genuine person I’ve…

Kevin is the most genuine person I’ve met. He was a joy from the start of our process to the end. His attention to detail and quick response on any query we had was second to none. Made our whole process so seamless. A credit to mortgageline!! Thanks so much again. Shiela & Tommy.

March 4, 2024
MortgageLine logo

Reply from MortgageLine

Thank you Rosemary for your review, we are over the moon,
Wishing you the best, The Mortgageline Team

Rated 5 out of 5 stars

Excellent and very helpful service

Thank you all team, for the amazing and helpful service. The team was very professional and supportive. I can highly recommend !!

February 16, 2024
MortgageLine logo

Reply from MortgageLine

Estera, thank you for your review, we are delighted you found the service helpful in making the experience smooth as possible.
Best Wishes, The Mortgageline Team

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look