MortgageLine Reviews 281

TrustScore 5 out of 5

5.0

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Considering 86 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their professionalism, knowledge, and dedication, making the entire process smooth and stress-free. The service provided is frequently highlighted as excellent, with many people appreciating the personalized guidance and efficient handling of their cases. Reviewers are particularly impressed with the prompt responses to questions and queries, ensuring they feel informed and supported at every step. The user experience is often described as easy and seamless, with the team going above and beyond to clarify complex information and provide sound advice. Many people recommend this company for their supportive approach and ability to make the mortgage journey manageable, even for first-time buyers.

What people talk about most

Staff

Customers had positive experiences with staff, frequently highlighting their professionalism, knowledge, and... See more

Service

People report positive experiences with service, consistently describing it as professional, efficient, and... See more

Customer service

Users describe positive interactions with customer service, highlighting the professionalism, responsiveness,... See more

Response time

Reviewers consistently express satisfaction with the promptness of communication, highlighting that queries... See more

User experience

Reviewers highlight positive aspects of user experience, with many customers reporting a fantastic, easy, and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I had a great experience collaborating with Mortgageline. Mihaela explained every step of the mortgage process in simple terms. She responded quickly to our questions didn’t matter what kind of questi... See more

Company replied

Rated 5 out of 5 stars

We highly recommend this real estate agency Mortgage Line. We appreciate the very fair approach of Mr. Jan Pawel Wejs, as well as the prompt resolution of my questions, explanations in case somethi... See more

Company replied

Rated 5 out of 5 stars

I couldn’t recommend Ben Caffrey from MortgageLine more! He’s highly professional, knowledgeable, and patient. Ben made the whole process completely stress-free and kept everything moving quickly. I g... See more

Company replied

Rated 5 out of 5 stars

Made the entire process very smooth. It was my first time buying a house in Ireland and Kevin explained and gave me every detail I needed to know which helped me make an informed decision on whic... See more

Company replied


Company details

  1. Mortgage Broker
  2. Life Insurance Agency

Written by the company

Specialities We just love talking about mortgages. Please feel free to ask us any questions you may have. Online Mortgage Application from start to finish is available. Online Consultation available with your own dedicated MortgageLine Adviser. Download our Free Home Buyers Guide History Established in 2004. MortgageLine is Ireland's leading Mortgage Broker. We are here to answer any questions you may have on Mortgages, Mortgage Protection, Life Assurance, Pensions and Investments


Contact info

5.0

Excellent

TrustScore 5 out of 5

281 reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Stress free service!

Made the process very easy. And was very professional in handling my application. Would highly recommend.

July 16, 2024
MortgageLine logo

Reply from MortgageLine

Thank you!! We very much appreciate your 5 star review, and delighted to hear you will recommend us to your friends and family!
Best Wishes Jan & The Mortgageline Team

Rated 5 out of 5 stars

Really efficient and helpful

Really efficient and helpful, answering all my silly questions the whole way through the process

July 19, 2024
MortgageLine logo

Reply from MortgageLine

Thank you Caitriona for positive review, and no such thing as a silly question, especially when it comes to mortgages and buying in Ireland, it can be a daunting and frustrating process. We are so happy you were happy with our service and we would be delighted to help any of your friends too!
Best Wishes, Michael & The Mortgageline Team

Rated 5 out of 5 stars

Best mortgage broker

I had a complex situation with my mortgage. I've browsed all the banks and a few mortgage brokers. In the end, I chose MortgageLine. I'm 100% satisfied with their service. They were always helpful, they knew all the time the little details, catches, they guided me trough the process on a high level of professional way. They replied at all the time with a very fast reponse time. I've got a great assistance, they managed the mortgage with the best conditions for me. I'd pick them again next time, it's a no brainer.

July 3, 2024
MortgageLine logo

Reply from MortgageLine

Thank you Laszlo for your positive review, we are very grateful!
We would be very happy to help you again anytime in future.
Wishing you the very best, Kevin & The Mortgageline Team

Rated 5 out of 5 stars

MortgageLine and Jan made it much easier for us

Jan was incredibly supportive throughout the entire process, from gathering documentation to helping us review properties and make informed decisions. I don't believe this process would have been as smooth without his help. Having someone with his knowledge and expertise made a significant difference, and we are truly grateful for his assistance.

July 4, 2024
MortgageLine logo

Reply from MortgageLine

Thank you Vanessa for your 5 star review, we really appreciate it! We are so happy to hear that you found our service helpful, making your journey better.
Wishing you lots of happiness in your new home.
Jan & The Mortgageline Team

Rated 5 out of 5 stars

Highly recommend

We'd like to thank especially Michael who had done so much for us! His advice was 100%; spot on at every stage of the process. There are so many cowboys out there who have no idea. Michael was excellent. Our case was tricky and his judgement got it over the line.
I've already mentioned him to a couple of people & will continue to do so!

July 9, 2024
Unprompted review
MortgageLine logo

Reply from MortgageLine

Thank you so much for your positive review, we are very grateful! We would be delighted to help your friends too!
Wishing you the very best, Michael & The Mortgageline Team

Rated 5 out of 5 stars

Very helpful and absolutely worth it…

Very helpful and absolutely worth it for the time.
More efficient than the others.

July 3, 2024
MortgageLine logo

Reply from MortgageLine

Thank you for your positive review, we are very grateful!
We wish you the best, Mayur & The Mortgageline Team

Rated 5 out of 5 stars

Professional service with a human face

Michael and the team and MortgageLine were a great support throughout my mortgage journey. They were available for any questions that I had, and they explained everything in understandable terms. I realised early on that there were no "stupid" questions with them, which gave me a lot of confidence in asking about any points that I had doubts about. They made what can be a difficult process much much easier. I felt, at every stage, that I was in good hands

June 27, 2024
MortgageLine logo

Reply from MortgageLine

Thank you for your positive review, we are delighted you found the service helpful!
We wish you the very best, Michael & The Mortgageline Team

Rated 5 out of 5 stars

It takes a while to complete mortgage…

It takes a while to complete mortgage application and get approval from the bank. However mortgageline people were always on it and informed us straight away.
We had very good experience working with Jan, we recommended them sincerely.

June 20, 2024
MortgageLine logo

Reply from MortgageLine

Thank you for your kind review, we are very grateful.
Wishing you the very best in your new home,
Jan & The Mortgageline Team

Rated 5 out of 5 stars

I found Mortgage line to be very reliable …

I found Mortgage line to be very thorough, aways keeping me in the loop through the whole process.

June 20, 2024
MortgageLine logo

Reply from MortgageLine

Thank you for your positive review, we are very grateful. Wishing you the best, Mayur & The Mortgageline Team

Rated 5 out of 5 stars

Thank you from the bottom of my heart…

Thank you from the bottom of my heart for all the support and implications to all Mortgage Line team and in special to Mihaela who was giving her best assisting us in the mortgage process.
I am highly recommend Mortgage Line.

July 1, 2024
Unprompted review
MortgageLine logo

Reply from MortgageLine

Thank you so much for your lovely review, it was a pleasure working with you too.
Wishing you lots of happiness in your new home, Mihaela & The Mortgageline Team

Rated 5 out of 5 stars

Fantastic service

Jan and the team at MortgageLine were there every step of the way to assist us in navigating the purchase of our first home. From finding the best mortgage that suits our needs to talking us through a detailed breakdown of health insurance and mortgage protection packages, they were always available to answer any questions and clear up any concerns we had. We would not have been able to secure our home without their stellar and in-depth service. The cost was also minimal, particularly compared to some other leading competitors. I can't recommend them highly enough.

July 4, 2024
Unprompted review
MortgageLine logo

Reply from MortgageLine

Thank you for your great review, we really appreciate it! And we are so happy you found our service to be helpful and great value.
Wishing you the very best, Jan & The Mortgageline Team

Rated 5 out of 5 stars

Brilliant

Very responsive, very respectful, very fast!!!

June 26, 2024
MortgageLine logo

Reply from MortgageLine

Thank you so much for your excellent review, we are very grateful!
We wish you lots of happiness in your new home, best wishes, Mayur & The Mortgageline Team

Rated 5 out of 5 stars

Great experience - highly recommended services!

MortgageLine helped me with getting a mortgage to purchase my first property. My mortgage advisor - Jan Pawel was fantastic, very knowledgeable, professional, courteous and answered all my questions in a timely manner. He ensured that the process was as smooth and as hassle-free as possible. The Completions Team was also very helpful, regularily followed up with me and assisted in closing the mortgage application without any delay. I highly recommend the services provided by MortgageLine!

June 25, 2024
MortgageLine logo

Reply from MortgageLine

Thank you for your review, we really appreciate it! We are delighted you found our service helpful and wish you the very best in your new home.
Best Wishes, Jan & The Mortgageline Team

Rated 5 out of 5 stars

Absolutely excellent from start to…

Absolutely excellent from start to finish, Mihaela was always there for us.

June 21, 2024
MortgageLine logo

Reply from MortgageLine

Thank you for your positive review, it is really appreciated!!
Wishing you the very best, Mihaela & The Mortgageline Team

Rated 5 out of 5 stars

Exceptional and professional

Jan and his colleagues at MortgageLine are exceptional at what they do. From the start of the mortgage application process, their online portal makes it extremely straightforward to submit and approve the necessary documents. Jan was a superb guide throughout the whole process and I would recommend him to anybody who is thinking about getting a mortgage and jumping on the property ladder.

June 18, 2024
Unprompted review
MortgageLine logo

Reply from MortgageLine

thanks Pat. Best of luck with the new home from Jan and the team at MortgageLine.

Rated 5 out of 5 stars

I had the best experience dealing with…Ronan Bourke

I had the best experience dealing with mortgage line. Ronan was the most helpful and made the whole process very smooth - from initial meeting till the closing date.

May 24, 2024
MortgageLine logo

Reply from MortgageLine

Thank you Nataliia for your glowing review, we are very grateful!
We would be happy to help any of your friends and family too!
Best Wishes, Ronan and the Mortgageline Team

Rated 5 out of 5 stars

Very professional

Very professional, helpful, quickest that you can imagine ;)
Amazing people ant the mortgage process extremely smooth.
Thank you very much ❤️

May 30, 2024
MortgageLine logo

Reply from MortgageLine

Thank you Magda for your glowing review, we are very grateful!
We would be happy to help any of your friends and family too!
Best Wishes, The Mortgageline Team

Rated 5 out of 5 stars

Amazing and helpful

Amazing and helpful. Recommend

May 20, 2024
MortgageLine logo

Reply from MortgageLine

Thank you Marcin for your fantastic review, we really appreciate it!
We wish you lots of happiness in your new home,
The Mortgageline Team

Rated 5 out of 5 stars

Amazing company and helped me from…

Amazing company and helped me from start to finish! Kevin was my advisor and he literally held my hand through the whole process.

May 7, 2024
MortgageLine logo

Reply from MortgageLine

Thank you Emma for your fantastic review, we really appreciate it!
We wish you lots of happiness in your new home,
Kevin & The Mortgageline Team

Rated 4 out of 5 stars

Friendly and helpful staff, I would recommend for buying a property

I have been a client of mortgageline for the past couple of years since I was going buying a house to starting a self build
The staff are very friendly and respond quickly to any questions
I was able to get AIP quickly for all mortgages
The only negative thing I can say is that the self build mortgage took around 6 months to reach the loan offer stage and I am still unsure where the source of the delay is… Apart from the is hiccup I got the highest mortgage possible as a single person and was given mostly good advice throughout

May 8, 2024
Unprompted review
MortgageLine logo

Reply from MortgageLine

thanks for the review Stephen. It is very much appreciated. It was a long road from initially trying to buy and changing jobs and then taking on a self build. Thankyou for your patience. So happy we got you what you needed in the end and wish you all the best with the self build. I am sure you will be finished and in your new home in now time. Thenks from Stephen and the MortgageLine team.

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look