New Wave Financial Services  Reviews 

1,166
TrustScore 5 out of 5

4.9

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Rated 5 out of 5 stars

Excellent service from New Wave Financial Services. The team was professional, friendly, and kept me updated throughout the mortgage process. They made everything simple and stress-free, and were al... See more

Rated 5 out of 5 stars

Thank you to George Sourou for his expert advice, understanding and support when organising our mortgage agreement in principle and proceeding through to application. We are both self-employed and buy... See more

Rated 5 out of 5 stars

New Wave were great from start to finish and managed to source a mortgage with a lender when others could not help. My wife and I have our own businesses but mine is relatively new and therefore most... See more

Rated 5 out of 5 stars

Dan and Rachel were great. They helped me so so much throughout the process of getting a mortgage. They were very transparent, always able to answer questions, communication was amazing and they got... See more

Company details

  1. Mortgage Broker

Written by the company

We are the Mortgage Specialists. We provide our clients access to the whole mortgage market and to exclusive products not available on the High Street. Our friendly advisers have a wealth of experience in securing the best mortgages in the market and are motivated to help you from start to finish. Start your mortgage journey with us today!

We Are The Mortgage Specialists

Written by the company

When you Need a Professional in your Corner
We are focused on helping Self Employed & those with Impaired Credit get mortgages when they were often declined with their banks and other brokers. Our existing team of mortgage experts continues to grow and we have a wealth of experienced friendly advisers helping both employed and self employed people throughout the UK remortgage their home. They review your existing mortgage with the rest of the market often savings you thousands of pounds in the process. If you are looking for a mortgage and would prefer someone else does all the hard work for you whilst saving you money then look no further. We are here to help. Speak to our Mortgage Team Today.

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4.9

Excellent

TrustScore 5 out of 5

1K reviews

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4.9

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(1,166)

206 reviews in the last 12 months

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Rated 5 out of 5 stars

NewWave is soo good for foreign business owners!

As a foreign business owner, most brokers don't know where to start with my income situation. New Wave took great care of me, and got us over the line with a good result. I will say that if you have a unique situation, you should budget around 2-3 times whatever their timeline estimate is, but that's not really on them; it's the banks.

November 27, 2025
Unprompted review
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Reply from New Wave Financial Services

Hi Ryan,

Thank you for your review! We’re glad we could support your unique situation and achieve a great outcome.

We appreciate your patience with the longer bank timelines, and we’re always here if you need anything in the future.

Best wishes
Team New Wave

Rated 5 out of 5 stars

What a great breath of fresh air from…

What a great breath of fresh air from this New Wave FS mortgage broker.
My case was far from simple. Self employed with a limited company, Im 70yrs old and was finding it very difficult to find a broker that would take up the case. Kye, David & Debbie all understood the situation and got me a mortgage offer. Always communicate and kept me in the loop at all stages.
Would highly recommend this team.

November 27, 2025
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Reply from New Wave Financial Services

Hi Barry,

Thank you so much for your kind words! We’re thrilled to hear that Kye, David, and Debbie were able to help you navigate your mortgage situation and keep you informed every step of the way.

It was a pleasure working with you, and we’re delighted we could make the process smoother for you. Your recommendation means a lot to our team!

Best wishes
New Wave Team

Rated 4 out of 5 stars

Got me a mortgage under tricky…

Got me a mortgage under tricky circumstances!

November 19, 2025
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Reply from New Wave Financial Services

Hi Chaz,

Thank you for your feedback! We’re really pleased we could help you secure a mortgage despite the tricky circumstances.

We appreciate you taking the time to leave a review and are always here if you need any support in the future.

Team New Wave

Rated 5 out of 5 stars

Fantastic service from start to finish…

Fantastic service from start to finish Dylan and Rachel walked me through the whole process from starting to completion when other brokers were messing me around. Can not rate them highly enough

November 21, 2025
Unprompted review
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Reply from New Wave Financial Services

Hi Rameez,

Thank you so much for your kind words! We’re delighted to hear that Dylan and Rachel were able to guide you smoothly through the entire process and give you the support you deserved.

Your feedback means a great deal to us, and we truly appreciate you taking the time to share your experience. If we can help with anything in the future, please don’t hesitate to get in touch.

All the best
New Wave Team

Rated 5 out of 5 stars

FINALLY, I got a mortgage offer!

FINALLY, I got a mortgage offer! after 6 years being self-employed and having previous adverse credit - I contacted New Wave just to see what options I could potentially have available to me and how far away I'd be from getting a mortgage.. little did I know in just a couple of weeks I would of had a mortgage offer!! Huge thank you to both Dan and Rachel for pulling out all the stops and taking me through the process - I highly recommend New Wave.

November 17, 2025
Unprompted review
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Reply from New Wave Financial Services

Hi Mike,

Thank you so much for sharing this amazing feedback! We’re absolutely delighted to hear about your mortgage offer — what a fantastic achievement after such a journey. Dan and Rachel will be so pleased to know their hard work made such a difference for you.

Thank you for trusting New Wave and for your recommendation, it truly means a lot to us. If you ever need anything in the future, we’re always here to help.

Best wishes
New Wave Team

Rated 5 out of 5 stars

Dylan and Rachel - amazing!!!

An absolute massive thank you goes out to Dylan and Rachel, from the word go you both couldn’t do enough for us to get us the mortgage we needed.
I wouldn’t hesitate to recommend this company!
Everything was easy and stress free and we can’t thank you enough!

November 13, 2025
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Reply from New Wave Financial Services

Hi Danielle,

Thank you so much for your wonderful review! We're delighted to hear that Dylan and Rachel were able to support you from the very beginning and make the whole mortgage process smooth and stress-free. Your kind words and recommendation mean a great deal to us.

If you ever need anything in the future, we’re always here to help. Thank you again for choosing us!

All the best
New Wave Team

Rated 5 out of 5 stars

Both Dan and Rachel were great supports…

Both Dan and Rachel were great supports throughout this process, making a stressful process much easier and simpler

October 31, 2025
Unprompted review
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Reply from New Wave Financial Services

Hi Brittany,

Thank you so much for your kind words! We’re thrilled to hear that Dan and Rachel were able to support you and help make a stressful process feel easier.

We truly appreciate you taking the time to share your experience, and we’re always here if you need anything in the future.

All the best
New Wave Team

Rated 5 out of 5 stars

Fantastic service

Fantastic service, from start to finish.
Debbie is a legend! … to say she goes the extra mile for her clients would be an under statement.
Whatever she’s being paid, it isn’t enough!
l would definitely recommend New Wave!

November 11, 2025
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Reply from New Wave Financial Services

Hi there,

Thank you so much for your amazing review! We’re thrilled to hear about your experience with Debbie—she truly is a legend and always goes above and beyond for our clients. Your kind words mean the world to us, and we’ll be sure to pass them on to her.

Thank you for recommending New Wave; we look forward to assisting you again in the future!

Kind regards
New Wave Team

Rated 5 out of 5 stars

I had Debbie helping me with my…

I had Debbie helping me with my remortgage. She was very informative and helpful and happily answered any questions I had as well as getting me a good rate on my home!

November 7, 2025
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Reply from New Wave Financial Services

Hi Rebecca,

Thank you so much for your kind words! We're delighted to hear that Debbie was able to make your re mortgage experience smooth and informative, and that you’re happy with the rate she secured for you.

We truly appreciate you taking the time to share your experience and for choosing us to assist with your home financing needs.

Kind regards
New Wave Team

Rated 5 out of 5 stars

Self-employed mortgage review

Daniel Cosgrove has advised me on a self-employed mortgage and kept my file open over the past year whilst navigating a divorce. He has been clear, patient, and supportive when discussing my options. His advice and knowledge meant I could successfully get a mortgage, which has been transformational in life moving forward. I highly recommend him to assist with self-employed mortgages.
Kye Basi also assisted in processing and managing the mortgage application, with weekly progress reports.
I have found both members of the team efficient, approachable and professional.

November 6, 2025
Unprompted review
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Reply from New Wave Financial Services

Hi Sarah,

Thank you for your kind words! We’re delighted Daniel and Kye could support you through the process and make your mortgage journey smooth and successful.

It’s wonderful to hear you found our team professional, approachable, and efficient. We truly appreciate your recommendation!

Kind regards
New Wave Team

Rated 5 out of 5 stars

I just completed on purchase of our…

I just completed on purchase of our first home! I am so thrilled and can only thank Dylan and Rachel for their support and assistance in the entire process. My partner is self-employed which made getting mortgage nearly next to impossible but that was not an issue for Dylan. He straight away said he will be able to get us an mortgage. I highly recommend their service!!!

October 31, 2025
Unprompted review
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Reply from New Wave Financial Services

Hi Akshaya,

Thank you so much for your kind words! We’re thrilled to hear about your positive experience and are honoured to have been part of your journey to purchasing your first home.

It was our pleasure to assist you and your partner, and we’re glad we could make the mortgage process smooth and straightforward. Wishing you many happy memories in your new home, and we truly appreciate your recommendation!

Team New Wave :)

Rated 5 out of 5 stars

We have been very impressed with New…

We have been very impressed with New Wave Financial Services. Professional, friendly, easy to deal with and totally on the ball. As company directors, the process of getting a mortgage was made quick and very straight forward due to the fantastic support of Dan C and Rachel. We are extremely pleased with the outcome and wish them our heartfelt thanks. :-)

November 3, 2025
Unprompted review
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Reply from New Wave Financial Services

Hi Helen,

Thank you so much for your kind words! We’re thrilled to hear that your experience with New Wave Financial Services, and especially with Dan C and Rachel, was smooth and straightforward. It means a lot to us to know that we could make the mortgage process easier for you.

Your feedback is truly appreciated, and we’re delighted that you’re happy with the outcome. Wishing you all the best in your new chapter! 😊

Team New Wave

Rated 5 out of 5 stars

The experience I had with New Wave Financial

The experience I have had with New Wave Financial Services was great from day 1, dealing with Dan, and everything has been handled professionally by the whole team, including Kye and other members of their team.

I can't say much more than thanks for your help throughout this process.

October 27, 2025
Unprompted review
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Reply from New Wave Financial Services

Hi August,

Thank you so much for your wonderful message! We’re thrilled to hear that your experience with Dan, Kye, and the rest of our team has been so positive.

It’s been a pleasure supporting you throughout this process, and your kind words really mean a lot to all of us. We’re so glad we could help!

All the best
New Wave Team

Rated 5 out of 5 stars

Debbie, you're a legend!

I'm absolutely thrilled with the service I received!!! I'd like to say from the outset Debbie you're a legend!! You walked us through every step of our mortgage even though our circumstances created a mine field of issues, you solved each one with calm efficiency and now I get to write this review fron the comfort of my new home. I'd also like to give massive thanks to Freya, Dan and Racheal. From the bottom of our hearts, thank you!! Dane and Jazz.

October 30, 2025
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Reply from New Wave Financial Services

Hi Dane and Jazz,

Thank you so much for your wonderful review! 🌟 We’re absolutely thrilled to hear that Debbie, Freya, Dan, and Racheal could guide you through the process and make it as smooth as possible, despite the challenges along the way. Debbie is indeed a legend, and we’ll be sure to pass on your kind words to the whole team—they’ll be over the moon!

Congratulations on your new home, and we wish you many happy memories there. Thank you again for taking the time to share your experience.

Warm regards,
New Wave Team

Rated 5 out of 5 stars

Professional, courteous, diligent, and successful!! …

It is perfectly true that there are fewer things more stressful in life than buying a home. If you're self-employed, or simply have complicated circumstances, then New Wave can help you like they did us. Kirsty and Rachel were both brilliant! Even when it seemed virtually impossible to achieve, Kirsty found the right lender for us. I reckon she could find a needle in a haystack. Rachel guided us effortlessly through the process of dealing with the underwriters, who seemed to have never-ending requests for yet more information and documents. Both Kirsty and Rachel were utterly professional and courteous throughout the whole process, and at the same time friendly, and sympathetic to my frustrations at all the hurdle-jumping.
They made the whole process so much more bearable, and I would highly recommend them and their company.

October 24, 2025
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Reply from New Wave Financial Services

Hi Steve,

Thank you so much for your wonderful review! We’re absolutely delighted to hear that Kirsty and Rachel were able to make your home-buying journey a positive experience — especially given the challenges that can come with more complex circumstances.

Our team always strives to go the extra mile for our clients, so it’s fantastic to know their professionalism, persistence, and friendly approach made such a difference for you.

We truly appreciate you taking the time to share your experience and for recommending New Wave so highly. Wishing you all the best in your new home!

Warm regards,
The New Wave Team

Rated 5 out of 5 stars

Very happy with your service, again.

Dylan and Freya have been amazing in getting our remortgage completed quickly and efficiently. I will continue to recommend you guys as your service is top class. Thank you.

October 24, 2025
Unprompted review
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Reply from New Wave Financial Services

Hi Laura,

Thank you so much for your kind words! We're thrilled to hear that Dylan and Freya made your re mortgage process smooth and efficient.

Your recommendation means a lot to us, and we truly appreciate your continued support.

Warm regards
New Wave Team

Rated 5 out of 5 stars

I had an excellent experience with New…

I had an excellent experience with New Wave thanks to Freya Cox and Daniel. They guided me clearly from application to formal mortgage offer, laying out next steps, timelines, and costs transparently (the broker fee/invoice process was simple and well explained). Communication was spot-on—quick responses, proactive updates, and they liaised with my solicitor weekly which kept the legal side moving. I also appreciated their discussion around appropriate mortgage protection so I could make an informed decision. As a busy business owner, the whole process felt efficient and calm—no chasing, no confusion. If you want knowledgeable brokers who genuinely take ownership and keep you in the loop, Freya and Daniel are outstanding. Highly recommend New Wave.

October 20, 2025
Unprompted review
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Reply from New Wave Financial Services

Hi Hamsa,

Thank you so much for your wonderful feedback! We’re thrilled to hear that your experience with Freya and Daniel was clear, efficient, and stress-free from start to finish. Our team takes great pride in keeping clients fully informed and supported throughout the mortgage process, so it’s fantastic to know this made a difference for you. We’ll be sure to share your kind words with Freya and Daniel. Wishing you all the best in your new chapter, and thank you again for choosing New Wave!

Warm regards
New Wave Team

Rated 5 out of 5 stars

Excellent Mortgage Company for Freelancers

Daniel and Rachel were very quick to respond to queries and made the whole remortgage process simple and efficient.

October 15, 2025
Unprompted review
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Reply from New Wave Financial Services

Hi there,

Thanks so much for your kind words! Daniel and Rachel will be thrilled to hear this. We’re glad we could make the process simple and stress-free for you!

New Wave Team

Rated 5 out of 5 stars

Fantastic service

Really thorough. Took all the stress out of the process. Very friendly (albeit early) calls. Thanks

October 1, 2025
Unprompted review
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Reply from New Wave Financial Services

Hi Jess,

Thank you for the lovely feedback! We’re so glad we could take the stress out of the process and that our team’s support made a difference — even if some of our calls were a bit early! 😄

Wishing you all the best!
New Wave Team

Rated 5 out of 5 stars

Amazing service from start to finish!

Amazing service from start to finish by Dan Cosgrove, promised that he will do everything he can to get my mortgage sorted and he delivered! Communication was amazing throughout the whole process, always a phone call or a message away, never ignored my calls or messages. Even went out of his way to call me on weekends for updates!

Rachel Wilcox also helped alot in the process and always kept me updated and contacted the solicitors continuously for me to get updates.

Both very friendly and extremely helpful.

I have already made recommendations to friends and family who are looking to purchase a property.

October 17, 2025
Unprompted review
New Wave Financial Services  logo

Reply from New Wave Financial Services

Hi there,

Thank you so much for your kind words! We’re thrilled to hear that Dan and Rachel were able to make the mortgage process smooth and stress-free for you. Your recommendation means a lot to us, and we’re delighted that you felt supported every step of the way.

Wishing you all the best in your new home, and we’re always here if you need us in the future!

New Wave Team

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