Excellent service from New Wave Financial Services. The team was professional, friendly, and kept me updated throughout the mortgage process. They made everything simple and stress-free, and were al... See more
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Thank you to George Sourou for his expert advice, understanding and support when organising our mortgage agreement in principle and proceeding through to application. We are both self-employed and buy... See more
New Wave were great from start to finish and managed to source a mortgage with a lender when others could not help. My wife and I have our own businesses but mine is relatively new and therefore most... See more
Dan and Rachel were great. They helped me so so much throughout the process of getting a mortgage. They were very transparent, always able to answer questions, communication was amazing and they got... See more
Company details
Written by the company
We are the Mortgage Specialists. We provide our clients access to the whole mortgage market and to exclusive products not available on the High Street. Our friendly advisers have a wealth of experience in securing the best mortgages in the market and are motivated to help you from start to finish. Start your mortgage journey with us today!
We Are The Mortgage Specialists
Written by the company
- When you Need a Professional in your Corner
- We are focused on helping Self Employed & those with Impaired Credit get mortgages when they were often declined with their banks and other brokers. Our existing team of mortgage experts continues to grow and we have a wealth of experienced friendly advisers helping both employed and self employed people throughout the UK remortgage their home. They review your existing mortgage with the rest of the market often savings you thousands of pounds in the process. If you are looking for a mortgage and would prefer someone else does all the hard work for you whilst saving you money then look no further. We are here to help. Speak to our Mortgage Team Today.
Contact info
1st Floor Astra House, Christy Way,, SS15 6TQ, Basildon, United Kingdom
- 02037945455
- info@newwavefs.co.uk
- mortgagesforselfemployed.co.uk
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NewWave is soo good for foreign business owners!
As a foreign business owner, most brokers don't know where to start with my income situation. New Wave took great care of me, and got us over the line with a good result. I will say that if you have a unique situation, you should budget around 2-3 times whatever their timeline estimate is, but that's not really on them; it's the banks.

Reply from New Wave Financial Services
What a great breath of fresh air from…
What a great breath of fresh air from this New Wave FS mortgage broker.
My case was far from simple. Self employed with a limited company, Im 70yrs old and was finding it very difficult to find a broker that would take up the case. Kye, David & Debbie all understood the situation and got me a mortgage offer. Always communicate and kept me in the loop at all stages.
Would highly recommend this team.

Reply from New Wave Financial Services

Reply from New Wave Financial Services
Fantastic service from start to finish…
Fantastic service from start to finish Dylan and Rachel walked me through the whole process from starting to completion when other brokers were messing me around. Can not rate them highly enough

Reply from New Wave Financial Services
FINALLY, I got a mortgage offer!
FINALLY, I got a mortgage offer! after 6 years being self-employed and having previous adverse credit - I contacted New Wave just to see what options I could potentially have available to me and how far away I'd be from getting a mortgage.. little did I know in just a couple of weeks I would of had a mortgage offer!! Huge thank you to both Dan and Rachel for pulling out all the stops and taking me through the process - I highly recommend New Wave.

Reply from New Wave Financial Services
Dylan and Rachel - amazing!!!
An absolute massive thank you goes out to Dylan and Rachel, from the word go you both couldn’t do enough for us to get us the mortgage we needed.
I wouldn’t hesitate to recommend this company!
Everything was easy and stress free and we can’t thank you enough!

Reply from New Wave Financial Services
Both Dan and Rachel were great supports…
Both Dan and Rachel were great supports throughout this process, making a stressful process much easier and simpler

Reply from New Wave Financial Services
Fantastic service
Fantastic service, from start to finish.
Debbie is a legend! … to say she goes the extra mile for her clients would be an under statement.
Whatever she’s being paid, it isn’t enough!
l would definitely recommend New Wave!

Reply from New Wave Financial Services
I had Debbie helping me with my…
I had Debbie helping me with my remortgage. She was very informative and helpful and happily answered any questions I had as well as getting me a good rate on my home!

Reply from New Wave Financial Services
Self-employed mortgage review
Daniel Cosgrove has advised me on a self-employed mortgage and kept my file open over the past year whilst navigating a divorce. He has been clear, patient, and supportive when discussing my options. His advice and knowledge meant I could successfully get a mortgage, which has been transformational in life moving forward. I highly recommend him to assist with self-employed mortgages.
Kye Basi also assisted in processing and managing the mortgage application, with weekly progress reports.
I have found both members of the team efficient, approachable and professional.

Reply from New Wave Financial Services
I just completed on purchase of our…
I just completed on purchase of our first home! I am so thrilled and can only thank Dylan and Rachel for their support and assistance in the entire process. My partner is self-employed which made getting mortgage nearly next to impossible but that was not an issue for Dylan. He straight away said he will be able to get us an mortgage. I highly recommend their service!!!

Reply from New Wave Financial Services
We have been very impressed with New…
We have been very impressed with New Wave Financial Services. Professional, friendly, easy to deal with and totally on the ball. As company directors, the process of getting a mortgage was made quick and very straight forward due to the fantastic support of Dan C and Rachel. We are extremely pleased with the outcome and wish them our heartfelt thanks. :-)

Reply from New Wave Financial Services
The experience I had with New Wave Financial
The experience I have had with New Wave Financial Services was great from day 1, dealing with Dan, and everything has been handled professionally by the whole team, including Kye and other members of their team.
I can't say much more than thanks for your help throughout this process.

Reply from New Wave Financial Services
Debbie, you're a legend!
I'm absolutely thrilled with the service I received!!! I'd like to say from the outset Debbie you're a legend!! You walked us through every step of our mortgage even though our circumstances created a mine field of issues, you solved each one with calm efficiency and now I get to write this review fron the comfort of my new home. I'd also like to give massive thanks to Freya, Dan and Racheal. From the bottom of our hearts, thank you!! Dane and Jazz.

Reply from New Wave Financial Services
Professional, courteous, diligent, and successful!! …
It is perfectly true that there are fewer things more stressful in life than buying a home. If you're self-employed, or simply have complicated circumstances, then New Wave can help you like they did us. Kirsty and Rachel were both brilliant! Even when it seemed virtually impossible to achieve, Kirsty found the right lender for us. I reckon she could find a needle in a haystack. Rachel guided us effortlessly through the process of dealing with the underwriters, who seemed to have never-ending requests for yet more information and documents. Both Kirsty and Rachel were utterly professional and courteous throughout the whole process, and at the same time friendly, and sympathetic to my frustrations at all the hurdle-jumping.
They made the whole process so much more bearable, and I would highly recommend them and their company.

Reply from New Wave Financial Services
Very happy with your service, again.
Dylan and Freya have been amazing in getting our remortgage completed quickly and efficiently. I will continue to recommend you guys as your service is top class. Thank you.

Reply from New Wave Financial Services
I had an excellent experience with New…
I had an excellent experience with New Wave thanks to Freya Cox and Daniel. They guided me clearly from application to formal mortgage offer, laying out next steps, timelines, and costs transparently (the broker fee/invoice process was simple and well explained). Communication was spot-on—quick responses, proactive updates, and they liaised with my solicitor weekly which kept the legal side moving. I also appreciated their discussion around appropriate mortgage protection so I could make an informed decision. As a busy business owner, the whole process felt efficient and calm—no chasing, no confusion. If you want knowledgeable brokers who genuinely take ownership and keep you in the loop, Freya and Daniel are outstanding. Highly recommend New Wave.

Reply from New Wave Financial Services
Excellent Mortgage Company for Freelancers
Daniel and Rachel were very quick to respond to queries and made the whole remortgage process simple and efficient.

Reply from New Wave Financial Services
Fantastic service
Really thorough. Took all the stress out of the process. Very friendly (albeit early) calls. Thanks

Reply from New Wave Financial Services
Amazing service from start to finish!
Amazing service from start to finish by Dan Cosgrove, promised that he will do everything he can to get my mortgage sorted and he delivered! Communication was amazing throughout the whole process, always a phone call or a message away, never ignored my calls or messages. Even went out of his way to call me on weekends for updates!
Rachel Wilcox also helped alot in the process and always kept me updated and contacted the solicitors continuously for me to get updates.
Both very friendly and extremely helpful.
I have already made recommendations to friends and family who are looking to purchase a property.

Reply from New Wave Financial Services
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