New Wave Financial Services  Reviews 

1,166
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Considering 219 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their expert advice, understanding, and supportive approach, making complex processes feel straightforward. Many highlight the exceptional service, noting that the team goes above and beyond to secure mortgages, even for those with unique or challenging circumstances like self-employment or bad credit. Reviewers frequently commend the quick response times and excellent communication, appreciating that their calls and emails are always answered promptly and professionally. Conversely, a small portion of people felt dissatisfied with the communication, reporting that they were left without updates for extended periods and received incorrect or misleading information. Some customers also noted that their follow-up calls were ignored and responses could be dismissive, leading to frustration and delays.

What people talk about most

Staff

Customers had positive experiences with staff, frequently praising their helpfulness, professionalism, and... See more

Service

Users describe positive interactions with service, highlighting excellent support from start to finish,... See more

Customer service

Reviewers mention positive feedback about customer service, highlighting the helpfulness and excellent... See more

Response time

People report positive experiences with response times, noting that queries are answered quickly and... See more

Customer communications

Customers consistently note positive experiences with contact, highlighting great communication by email and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Thank you to George Sourou for his expert advice, understanding and support when organising our mortgage agreement in principle and proceeding through to application. We are both self-employed and buy... See more

Rated 5 out of 5 stars

New Wave were great from start to finish and managed to source a mortgage with a lender when others could not help. My wife and I have our own businesses but mine is relatively new and therefore most... See more

Rated 5 out of 5 stars

Daniel Cosgrove is a first class mortgage advisor helped us through every aspect of the mortgage. Kept us updated with our application & helped us with all the paperwork & sending back especially with... See more

Company replied

Rated 5 out of 5 stars

After out current mortgage provider refused our remortgage due to my husband only having half of the tax year as self employed we thought we would have to wait another year before our plans for extend... See more

Company replied


Company details

  1. Mortgage Broker

Written by the company

We are the Mortgage Specialists. We provide our clients access to the whole mortgage market and to exclusive products not available on the High Street. Our friendly advisers have a wealth of experience in securing the best mortgages in the market and are motivated to help you from start to finish. Start your mortgage journey with us today!

We Are The Mortgage Specialists

Written by the company

When you Need a Professional in your Corner
We are focused on helping Self Employed & those with Impaired Credit get mortgages when they were often declined with their banks and other brokers. Our existing team of mortgage experts continues to grow and we have a wealth of experienced friendly advisers helping both employed and self employed people throughout the UK remortgage their home. They review your existing mortgage with the rest of the market often savings you thousands of pounds in the process. If you are looking for a mortgage and would prefer someone else does all the hard work for you whilst saving you money then look no further. We are here to help. Speak to our Mortgage Team Today.

Contact info

4.9

Excellent

TrustScore 5 out of 5

1K reviews

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4.9

All reviews

(1,166)

206 reviews in the last 12 months

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Rated 4 out of 5 stars

A good experience overall

The team were attentive and supported me through the process! Being a freelancer they helped me understand the different options available to me

October 14, 2025
New Wave Financial Services  logo

Reply from New Wave Financial Services

Hi there,

Thank you so much for your review! We’re thrilled to hear that our team could support you and help you navigate your options as a freelancer. It was a pleasure working with you, and we really appreciate you sharing your experience!

New Wave Team

Rated 5 out of 5 stars

Daniel and Kye have been so supportive…

Daniel and Kye have been so supportive throughout this process. They were always quick to get back to me with any questions I had and reassured me throughout to make the process of buying my first property as smooth and stress-free as possible. I’m so thankful to their service and professionalism and highly recommend New Wave to anyone who is self-employed and is not sure where to start.

October 15, 2025
Unprompted review
New Wave Financial Services  logo

Reply from New Wave Financial Services

Hi Sathya,

Thank you so much for your kind words! We’re thrilled to hear that Daniel and Kye were able to support you throughout your first property purchase and make the process smooth and stress-free. We’ll be sure to pass on your compliments—they’ll be delighted! It was a pleasure working with you, and we really appreciate your recommendation.

The New Wave Team

Rated 5 out of 5 stars

Excellent service and communication throughout

We had a great experience with Newwave — they managed to find us a mortgage for our new home when others couldn’t. Communication was excellent from start to finish, and everything was clearly explained along the way.

A big thanks to Rachel and Dylan for all their help and support. Highly recommended!

October 7, 2025
Unprompted review
New Wave Financial Services  logo

Reply from New Wave Financial Services

Hi Steve,

Thank you so much for your kind words! We’re thrilled to hear that you had such a positive experience with us. Rachel and Dylan will be delighted to know their efforts made a difference.

It was a pleasure helping you secure your new home, and we truly appreciate your recommendation. Wishing you all the best in your new place!

New Wave Team

Rated 5 out of 5 stars

5* from start to finish-a must for the self employed!

5* from start to finish. Can't believe how quick the response was. Dylan made first contact by phone and was so friendly, helpful and knowledgeable. Kept in touch throughout the whole process with regular updates and offered plenty of advice and easy to understand information. Got us the best mortgage deal for myself and my wife who are both self employed. Kye was second point of contact and again friendly, professional and kept us updated. Emails and phone calls were always answered with professionalism and grace. Great guys.

August 25, 2025
Unprompted review
New Wave Financial Services  logo

Reply from New Wave Financial Services

Hi Charmanie,

Thank you so much for your wonderful review! We’re thrilled to hear that Dylan and Kye made the process smooth and stress-free for you both. It’s great to know you felt supported and well-informed every step of the way — that’s exactly what we aim for!

We really appreciate you taking the time to share your experience and wish you all the best in your new chapter.

New Wave Team

Rated 5 out of 5 stars

quick communication and professional service

New Wave Financial services has done a great job for us. I will recommend them if you have income issues like multiple source of income or self employed for less than 2 years, they are amazing on each n every step. Daniel and Freya have helped me a lot to do the needful. My mortgage application was 4 times rejected b4 I went to new wave financial services. Finally, I got my mortgage application approved with Pepper Money and soon we will be doing exchange/completion for our dream house.

October 13, 2025
Unprompted review
New Wave Financial Services  logo

Reply from New Wave Financial Services

Hi Mr Faisal,

Thank you so much for your kind words and for taking the time to share your experience! We’re thrilled to hear that Daniel and Freya were able to support you through the process and help you secure your mortgage after previous challenges.

It’s wonderful to know that you’re now moving forward with your dream home!

We truly appreciate your trust in New Wave Financial Services and wish you all the best in this exciting new chapter.

Warm regards,
The New Wave Team

Rated 5 out of 5 stars

Excellent Customer Service

Excellent Customer Service. Responsive, informative, will definitely use again

October 14, 2025
Unprompted review
New Wave Financial Services  logo

Reply from New Wave Financial Services

Hi Lynsey,

Thank you so much for your kind words! We're delighted to hear that you had a great experience with our customer service. Your satisfaction means a lot to us, and we look forward to serving you again soon!

All The best
New Wave Team

Rated 5 out of 5 stars

Daniel and Rachel have been incredible…

Daniel and Rachel have been incredible throughout the process. They were professional, kind and suportive in a very stressful process and helped to make it a lot smoother. Not only did they help us through multiple purchases and supported and advised us throughout but have continued to help keep all the cogs turning even when our morgage was secured.

October 14, 2025
Unprompted review
New Wave Financial Services  logo

Reply from New Wave Financial Services

Hi Eleanor,

Thank you so much for your kind words! We’re so pleased to hear that you felt supported throughout the process. It was a real pleasure working with you, and we’re delighted we could help make things a little smoother during what can be a stressful time. Wishing you all the best as you settle in — and remember, we’re always here if you need anything in the future!

Warm regards,
New Wave Team

Rated 5 out of 5 stars

Excellent service

Highly responsive, helpful and friendly service. Thoroughly recommend.

October 14, 2025
Unprompted review
New Wave Financial Services  logo

Reply from New Wave Financial Services

Hi Rebecca,

Thank you so much for your kind words! We’re thrilled to hear you had a positive experience and truly appreciate your recommendation. We look forward to serving you again soon!

Warm regards
New Wave Team

Rated 5 out of 5 stars

New Wave Financial Services

New Wave Financial Services! 💯wow
Being self-employed and or a LTD company owner, its challenging to actually get a mortgage these days.
We tried a few mortgage brokers, who promieed the earth and all the you'll be accepted with all these high street lenders!..... well no you wont!
This is when we started to Google our predicament and realised we need to look elsewhere, and quick.
We came across New Wave Financial Services and dropped them a message through there online contact form, wasn't expecting much but then the same evening we got a call from Daniel, we talked him through our situation in depth etc.... Daniel said no problem we will get you a mortgage.
We had heard it all before but decided to give it a shot as a last resort.
Daniel introduced us Rachel as our case worker and between them they crossed the t's and dotted the i's with all the income and expenditure documents we submitted to them.
Within 4 weeks we had a mortgage offer for the amount we needed to buy our forever home... We were absolutely blown away with the speed and thoroughness of New Wave's Daniel and Rachel, we were kept informed all the way with phone calls and email updates which was brilliant and added to the excitement of the purchase of our new home.
We would 100 percent recomend New Wave Financial Services, no personal circumstances are to big for them, they know there stuff and will definitely be able to assist anyone self employed looking for a mortgage.

October 14, 2025
Unprompted review
New Wave Financial Services  logo

Reply from New Wave Financial Services

Hi Matthew,

Thank you so much for taking the time to share your experience! We’re thrilled to hear that Daniel and Rachel were able to guide you through the process and help you secure your forever home so quickly.

It means a lot to know that our team’s dedication, communication, and expertise made a difference, especially for self-employed clients navigating the mortgage process.

Your recommendation truly means the world to us, and we wish you all the very best in your new home!

All the best
New Wave Team

Rated 5 out of 5 stars

Work hard to get the best they can for you

They were able to find me a mortgage that accommodated my circumstances and were very clear and helpful. I was involved in every stage and I would recommend them to anyone

October 9, 2025
New Wave Financial Services  logo

Reply from New Wave Financial Services

Hi Jodi,

Thank you so much for your kind words! We’re delighted we could find a mortgage that suited your circumstances and that you felt supported throughout every stage.

Your recommendation means a lot to us, and we’re thrilled to have been able to help!

All the best
Team New Wave

Rated 5 out of 5 stars

After out current mortgage provider…

After out current mortgage provider refused our remortgage due to my husband only having half of the tax year as self employed we thought we would have to wait another year before our plans for extending the property. After a search for self employed mortgages, I came across New Wave Financial Services. I emailed to explain the situation and got a reply quickly. Daniel and Freya have been brilliant throughout the whole process making it so straight forward. Highly recommend

October 10, 2025
Unprompted review
New Wave Financial Services  logo

Reply from New Wave Financial Services

Hi Lyndsay,

Thank you so much for your kind words! We’re thrilled that Daniel and Freya could make the re mortgage process smooth and straightforward for you, even with a tricky situation.

It’s wonderful to hear that you felt supported every step of the way, and we truly appreciate your recommendation!

All the best
Team New Wave

Rated 5 out of 5 stars

Remortgaging as a Self-Employed Person Was Easy Thanks to New Wave


I recently used New Wave Financial Services to remortgage my home, and I couldn’t be happier with the service I received. As someone who’s self-employed, I know how tricky it can be to navigate the mortgage process, but the team at New Wave made everything straightforward and stress-free. They took the time to understand my business finances, explained all my options clearly, and found a deal that suited my needs perfectly. Communication was always quick and professional, and I felt supported at every stage. I’d highly recommend New Wave Financial Services to anyone looking for expert, honest, and efficient mortgage advice — especially if you’re self-employed

October 9, 2025
New Wave Financial Services  logo

Reply from New Wave Financial Services

Hi Lee,

Thank you so much for your fantastic review! We’re delighted to hear that we could make the re mortgage process straightforward and stress-free for you. It’s great to know our team’s guidance and communication helped you feel supported every step of the way.

Your recommendation means a lot to us, and we’re thrilled we could find a solution that perfectly suited your needs!

We wish you the best
New Wave Team

Rated 5 out of 5 stars

Amazing service

After trying a different company with a bad experience, these gave me piece of mind, they would give me regular updates and was always at the end of telephone when I had a question. Nothing was ever too much or little. Would highly recommend and wouldn't use a different company. Even received a card congratulations us on our new home after we exchanged which was such a lovely touch.

September 29, 2025
Unprompted review
New Wave Financial Services  logo

Reply from New Wave Financial Services

Hi Nikita,

Thank you so much for your kind words! We’re so pleased that we could provide peace of mind and support throughout your mortgage journey.

It’s wonderful to hear that the updates, guidance, and little touches like the congratulatory card made a difference.

Your recommendation means a lot to us, and we’re so happy you feel at home with our service!

W wish you the best
New Wave Team

Rated 5 out of 5 stars

There’s no words to express our…

There’s no words to express our gratitude to Dan and the team at New Wave. We started without much certainty and thought buying a house would be some way off for us. Dan kept in touch even during the early stages of our journey, then as we made it through to an agreement in principle on a home we never thought we would be able to achieve. Post our offer on the house getting accepted from the seller, it wasn’t plain sailing which we had anticipated. This where Dan and New Wave were even more helpful, open and honest at every stage and always commited to helping as much as possible right to the end. We’re three weeks in to owning the home our family can call its own and that is all down to the open and committed approach Dan took, keeping in touch, available and helping us getting things over the line. I can honestly say we wouldn’t be here without New Wave and I highly recommend if you’re a business owner, self employed, unsure of the mortgage process or buying a house I would highly recommend talking to them and starting the process at the earliest opportunity. Thanks again Dan and New Wave team for all your help.

September 10, 2025
Unprompted review
New Wave Financial Services  logo

Reply from New Wave Financial Services

Hi Jacob,

Wow, thank you so much for sharing your journey with us! It’s incredibly rewarding to hear that Dan and the team could be there for you from those early uncertain stages all the way to owning your home.

We know how stressful and overwhelming the process can feel, especially for business owners and the self-employed, so it’s wonderful to hear that our support, honesty, and commitment made a real difference.

Congratulations again on your new home — we’re so thrilled that your family now has a place to call your own. Your kind words and recommendation mean the world to us!

All the best
Team New Wave

Rated 5 out of 5 stars

Great continual Customer Care

I have had a tumultuous house hunting experience to put it mildly, New Wave have helped me throughout the process excellently and I couldn't recommend them more.

October 10, 2025
Unprompted review
New Wave Financial Services  logo

Reply from New Wave Financial Services

Hi Josh,

Thank you so much for your kind words! We’re delighted to hear that we could support you through what sounds like quite a journey. It means a lot to know our guidance made the process smoother, and we truly appreciate your recommendation!

Kind regards
New Wave Team

Rated 5 out of 5 stars

I couldn’t be happier with the service…

I couldn’t be happier with the service recieved. In a difficult time for me New Wave made everything easy and simple allowing me to not worry about anything. I would 100% recommend them to anyone looking to remortgage their property.

October 10, 2025
Unprompted review
New Wave Financial Services  logo

Reply from New Wave Financial Services

Hi Arron,

Thank you so much for your kind words! We’re thrilled that we could make the re mortgage process easy and stress-free for you during a challenging time.

Your recommendation means a lot to us, and we’re so happy we could help!

Kind regards
New Wave Team

Rated 5 out of 5 stars

We were unsure if we would be able to…

We were unsure if we would be able to get a mortgage with my partner having a ltd company that had been set up less than a year and they were amazing! if they can't get you a mortgage you don't pay anything but if you get one there is a fee, which is worth it as we got a very good interest rate and are currently in our new home! Can't recommend them enough

October 10, 2025
Unprompted review
New Wave Financial Services  logo

Reply from New Wave Financial Services

Hi Louise,

Thank you so much for your kind words! We’re thrilled that we could help you secure a mortgage despite the challenges and that you’re now settled in your new home. It’s wonderful to hear that our approach and support made a difference, and your recommendation means the world to us!

New Wave Team

Rated 5 out of 5 stars

Proffesional and easy to deal with

Brilliant from start to finish. Very professional and attentive. Easy to deal with and will definitely be using them again. Made the entire process easy for us.

October 9, 2025
New Wave Financial Services  logo

Reply from New Wave Financial Services

Hi Anthony,

Thank you so much for your kind words! We’re delighted to hear that you found the process easy and enjoyable from start to finish.

It’s wonderful to know our professionalism and attentiveness made a difference, and we look forward to working with you again in the future!

All the best
New Wave Team

Rated 5 out of 5 stars

The company to go to if you’re self employed

Callum and Rachel were fantastic

July 3, 2025
Unprompted review
New Wave Financial Services  logo

Reply from New Wave Financial Services

Hi Scott,

Thank you so much for your kind words! We’re thrilled to hear that Rachel and our team were able to provide such a fantastic experience. Your feedback means a lot to us!

Kind regards
New Wave

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